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Viewing 30 posts - 10,471 through 10,500 (of 66,271 total)
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  • in reply to: Issue with Re-ordering Media Files on Masonry gallery #1341042

    Hi,

    @akhurst_machinery: Please feel free to open another thread regarding the font issue. Temporarily, you can use the hook or snippet that @steve provided above to fix the gallery sorting. A definite fix will hopefully be included on WordPress 5.9.1.

    Best regards,
    Ismael

    in reply to: Button and Font Sizes in mobile #1341041

    Hi,

    Thank you for the update.

    You can use this css code to adjust the style of the slider button.

    #top #wrap_all .avia-slideshow-button {
        border-radius: 3px;
        text-transform: uppercase;
        padding: 15px 16px;
        display: inline-block;
        margin-top: 20px;
        text-decoration: none;
        font-weight: bold;
        font-size: 20px;
    }
    

    Wrap it inside a css media query if you want to only apply the changes on certain screen sizes. What do you mean by “fixed” exactly?

    Best regards,
    Ismael

    in reply to: Remove sidebar from blog on mobile #1341039

    Hey grassifrancesca,

    Thank you for the inquiry.

    Looks like the sidebar is already hidden but the shadow is still visible on mobile view. To fix that, please use this css code instead.

    @media only screen and (max-width: 768px) {
        .sidebar_shadow .sidebar_right .content.av-enable-shadow {
            box-shadow: none;
        }
    }

    Best regards,
    Ismael

    in reply to: Accidental Purchase – Enfold #1341038

    Hey Jordan Heppleston,

    Thank you for the inquiry.

    That is unfortunate but you should be able to review what is in the cart before checking out. Unfortunately, we do not handle sales here, so you will have to contact Themeforest and ask them directly for a refund.

    Best regards,
    Ismael

    in reply to: Horizon Gallery fixed height on mobile screen #1341036

    Hi Constanze,

    Thank you for the info.

    You might have forgotten to include the username for the login account. We also get a forbidden error when we try to access the wp-admin link above. Do you have any idea why is that happening?

    Best regards,
    Ismael

    in reply to: Change text on GDPR notification #1341035

    Hey mischael1,

    Thank you for the inquiry.

    Have you tried editing the button manually from the Enfold > Privacy & Cookies > Cookie Handling > Modal Popup Window section? You should be able to configure the existing buttons from there, or insert another if necessary.

    Best regards,
    Ismael

    Hi,

    Glad to know that the update helped. Regarding the autoupdate, you may need to remove the database transients using a specialized plugin and clear the cache. Please feel free to open another thread if you need anything else.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Fullwidth Easy Slider problem after update 4.8.9.1 #1341032

    Hi,

    Thank you for the update.

    Which slider are you currently using in the site? Please create a site backup or a restore point, then try to update the files listed in the private field.

    Best regards,
    Ismael

    in reply to: chnages to the accordion sorting options #1341030

    Hi,

    Great! Please feel free to open another thread if you need anything else. We will close this one for now.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: All galleryphotos are double on websides #1341029

    Hi,

    Thank you for the inquiry.

    It might be an issue with the av_uid attribute. We may have to set the builder to debug mode so that we can check the actual shortcodes in the page and see if the elements contain unique av_uid attribute. Please check this documentation for more info on how to switch to debug mode.

    // https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode

    Best regards,
    Ismael

    Hi Colin,

    The custom shortcode can go to an external file or directly in the functions.php file, preferably in the child theme directory. If you are not comfortable with the first option, try to use a plugin instead. The following extension allows you to create custom shortcodes for HTML, Javascript and other snippets.

    // https://wordpress.org/plugins/shortcoder/

    Thank you for your patience.

    Best regards,
    Ismael

    Hey marcusss,

    Thank you for the inquiry.

    By default, the Video element will only use the selected video. Unfortunately, you cannot define a fallback. But since MP4 (H.264) is widely supported by most browsers, you don’t really need to use other formats as fallback.

    // https://en.wikipedia.org/wiki/HTML5_video > Browser support

    Best regards,
    Ismael

    in reply to: License Enfold #1341025

    Hey DOMENICO Panebianco,

    We replied in this thread. https://kriesi.at/support/topic/manual-installation-of-updates/

    Best regards,
    Ismael

    in reply to: manual installation of updates #1341024

    Hey dpanebianco2018,

    Thank you for the inquiry.

    You will have to update the theme manually via FTP this time because the automatic update will not work in that version. And since you are updating from a very old version of the theme, you should expect to encounter some issues after the upgrade. Before doing the upgrade, make sure to create a site backup or a restore point just in case it didn’t work out, or better yet, clone the site to a different domain and do the upgrade there first.

    For more info about the manual update, please check this documentation.

    // https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

    Please make sure to upgrade the theme regularly in the future.

    Best regards,
    Ismael

    in reply to: Add horizontal scrolling menu to mobile header #1341023

    Hi,

    Any idea how I get the main desktop menu underneath as a scrolling menu?

    That option is not available and adding such option will require significant amount of modifications. Unfortunately, this is beyond the scope of support. You may need to look for a menu plugin or hire a freelance developer to customize the menu further.

    Best regards,
    Ismael

    in reply to: Woocomerce Wholesale tabel problem #1340870

    Hi,

    Thank you for the update.

    The shop page above does not exists anymore. Did you remove it? Please create a new page showing the shop table so that we can inspect the elements.

    now we have released version 2.1.4 and added the event otfwtable_shown that trigger after the order table has been shown. Oscar J

    And please ask the plugin authors which element triggers the otfwtable_shown event and the name of the script where this was added. You should also update the theme to version 4.8.9.1.

    Best regards,
    Ismael

    in reply to: Search Results showing builder shortcodes #1340869

    Hi,

    Thank you for the inquiry.

    Looks like it is rendering the custom css styles of the elements in the page. Did you add any modifications to the search template? Please post the login details in the private field so that we can check the issue further.

    Best regards,
    Ismael

    in reply to: Burger Menu Customized #1340867

    Hey Teresa,

    Thank you for the inquiry.

    You can use this css code to remove the burger menu icon and display the menu text.

    @media only screen and (max-width: 989px) {
    
      /* Add your Mobile Styles here */
      span.av-hamburger-inner {
        display: none;
      }
    
      .av-hamburger strong {
        display: block;
        float: none;
        height: 30px;
        line-height: 30px;
        font-size: 13px;
      }
    
      .av-hamburger-box {
        width: auto;
        height: 50px;
        display: block;
        line-height: 30px;
        padding: 7px 13px;
        border: 1px solid;
      }
    }
    

    Please toggle or temporarily disable the Enfold > Performance > File Compression settings after adding the css.

    Best regards,
    Ismael

    in reply to: Button and Font Sizes in mobile #1340863

    Hey sitesme,

    Thank you for the inquiry.

    Looks you have replaced the previous slider with the Fullscreen Slider and placed the button below instead of the within the slider. Is this good enough for you?

    Best regards,
    Ismael

    in reply to: Comments ALB element causing Lighthouse error #1340857

    Hi,

    Thank you for the following up.

    We have checked the comment form on a fresh installation without a plugin and we didn’t find the same hidden textare below the actual comment field, so the textarea in your installation must have been added by a custom script or a third party plugin. Did you install a spam protection plugin?

    If you want to adjust the form fields in the comment form manually, you can use the comment_form_defaults filter.

    // https://developer.wordpress.org/reference/hooks/comment_form_defaults/

    Best regards,
    Ismael

    in reply to: chnages to the accordion sorting options #1340856

    Hi,

    Thank you for following up.

    It seems to be a styling issue with the theme. To add a border on top of the first toggled item, try to use this css code.

    .taglist {
        border-bottom: 1px solid #c5c6c6 !important;
        padding-bottom: 30px;
        margin-bottom: 0 !important;
    }
    
    .togglecontainer .av_toggle_section:first-of-type .toggler {
        border-top-width: 0;
    }

    Best regards,
    Ismael

    in reply to: Fullwidth Easy Slider problem after update 4.8.9.1 #1340855

    Hi,

    Thank you for the info.

    This might be an issue with the av_uid attribute. Is this an old slider, or a slider that was created on an older version of the theme? Please try to remove the current slider, add the same slider type, then reselect the images.

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    Is there a staging or development version of the site? Unfortunately, we will not be able to test this on the live site without breaking it. Please clone the site to a subdomain and update the theme there, but before doing the update, make sure to enable the error logs first and set the installation to debug mode.

    // https://wordpress.org/support/article/debugging-in-wordpress/

    You can add this code in the wp-config.php file to enable debugging.

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    
    // Disable display of errors and warnings
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );
    
    // Use dev versions of core JS and CSS files (only needed if you are modifying these core files)
    define( 'SCRIPT_DEBUG', true );
    

    Best regards,
    Ismael

    in reply to: Sliders not working #1340853

    Hey envatobunny,

    Thank you for the inquiry.

    Did you replace the slider with a color section? We were not able to access the site because it is asking for a 2-factor authentication.

    Please create a test page containing the slider issue so that we can check it. For the meantime, please temporarily disable the Enfold > Performance > File Compression settings and the cache plugin so that we can rule out any caching issue.

    Best regards,
    Ismael

    in reply to: Adding link to second Logo move up Logo #1340852

    Hi,

    Thank you for the update.

    You can use this css code to adjust the vertical position of the image in the widget.

    #header .widget img {
        top: 25px;
        position: relative;
    }
    

    You may need to toggle or temporarily disable the Enfold > Performance > File Compression settings after adding the css.

    Best regards,
    Ismael

    in reply to: Add horizontal scrolling menu to mobile header #1340851

    Hey Annemarie,

    Thank you for the inquiry.

    This is possible but after the modification, the users will not be able to click on the logo because the main menu and the search icon container will cover it. If that is fine, then you can use this css code.

    @media only screen and (max-width: 767px) {
    
      /* Add your Mobile Styles here */
      .responsive #top #wrap_all .main_menu {
        left: 0;
        right: auto;
        width: 100%;
      }
    
      .responsive #top .av-logo-container .avia-menu {
        height: 100%;
        width: 100%;
      }
    
      #top #menu-item-search {
        float: right;
      }
    
      .responsive #top #header_main>.container .main_menu .av-main-nav>li>a {
        padding: 0;
      }
    
      .responsive #top .logo {
        float: right;
      }
    }
    

    You may need to toggle or temporarily disable the Enfold > Performance > File Compression settings after adding the css.

    Best regards,
    Ismael

    in reply to: Set Up Cookies as essential Cookies #1340849

    Hey Krizz1989,

    Thank you for the inquiry.

    There is no option for this by default but you can modify the enfold/framework/js/conditional_load/avia_google_recaptcha_front.js file and set the script to always allow Google recaptcha regardless of the status of the privacy toggle. Look for this code or condition around line 57.

    if( ! allow_continue )
    

    Above it, just add this code.

    allow_continue = true;
    

    Or replace line 57 with this one.

    if( false )
    

    Best regards,
    Ismael

    in reply to: masonry gallery manual sorting not working #1340845

    Hey freehaan,

    Thank you for the inquiry.

    This is a known issue in the latest version of WordPress. You have to temporarily use this code in the functions.php file to fix the gallery sorting until version 5.9.1 is released.

    function ava_custom_css_admin_mod() {
        echo '<style>
          .wp-core-ui .attachments:after {
              visibility: hidden;
              display: block;
              font-size: 0;
              content: " ";
              clear: both;
              height: 0;
          }
        </style>';
      }
      add_action('admin_head', 'ava_custom_css_admin_mod');
    

    Best regards,
    Ismael

    in reply to: Horizon Gallery fixed height on mobile screen #1340843

    Hi,

    Thank you for the update.

    Did you find and adjust the settings that we mentioned above? What is the original size of the door images? Please post the site details in the private field so that we can check the settings of the slider.

    Best regards,
    Ismael

    in reply to: Full size featured image in Elegant Blog #1340842

    Hi,

    Thank you for the update.

    You have to use the “full” thumbnail to display the original size of the featured image in the single post view.

    /*
    		 * retrieve slider, title and content for this post,...
    		 */
    		$size = 'full';
    

    Does this applies to any blog style I choose from the list?

    Are you trying to adjust the featured image in the actual post page? If yes, then the changes above should work. For the blog overview page, you may have to adjust a different file based on the selected blog style.

    Best regards,
    Ismael

Viewing 30 posts - 10,471 through 10,500 (of 66,271 total)