Viewing 8 posts - 1 through 8 (of 8 total)
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  • February 14, 2022 at 8:31 pm #1340583
    vantagepointmg

    Hello,

    I’ve attempted to update Enfold from Version 4.8.2 to Version 4.8.9.1 several times and every time I do so, my WooCommerce Checkout Page throughs a “Critical Site Error” message. Any idea of what’s going on? All other plugins, themes and WordPress are updated.

    ~MacKenzie

    February 15, 2022 at 6:32 am #1340641
    Rikard

    Hey vantagepointmg,

    Please send us a temporary WordPress admin login and login URL, and FTP login details, so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please verify that you have backups of your site.

    Best regards,
    Rikard

    February 15, 2022 at 7:33 pm #1340774
    vantagepointmg

    Hi there,

    Please see the “Private Content” for the login credentials. Yes, we have backups available.

    February 16, 2022 at 7:34 am #1340854
    Ismael

    Hi,

    Thank you for the update.

    Is there a staging or development version of the site? Unfortunately, we will not be able to test this on the live site without breaking it. Please clone the site to a subdomain and update the theme there, but before doing the update, make sure to enable the error logs first and set the installation to debug mode.

    // https://wordpress.org/support/article/debugging-in-wordpress/

    You can add this code in the wp-config.php file to enable debugging.

    // Enable WP_DEBUG mode
define( 'WP_DEBUG', true );

// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );

// Disable display of errors and warnings
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );

// Use dev versions of core JS and CSS files (only needed if you are modifying these core files)
define( 'SCRIPT_DEBUG', true );

    Best regards,
    Ismael

    February 16, 2022 at 7:01 pm #1340959
    vantagepointmg

    Hello,

    Please see the link to the staging site within the “Private Content”. It’s the same login information as I gave you before. I’m unable to locate the
    wp-config.php file.

    February 17, 2022 at 6:13 pm #1341213
    Yigit

    Hi,

    I could not login to your website, I received the message I attached in private content field below.

    I updated the theme via FTP but the version still shows 4.8.2 on your staging site. If you have some sort of server sided cache, please temporarily disable it and adjust the privileges so we can login to your staging site :)

    Best regards,
    Yigit

    February 17, 2022 at 6:36 pm #1341218
    vantagepointmg

    Hello,

    I’ve given you Super Admin privileges across the network.

    ~MacKenzie

    February 21, 2022 at 5:00 am #1341570
    Ismael

    Hi,

    Sorry for the delay. We cannot access the server via SFTP. Please check the login account and make sure that all connection from any countries are allowed. You should also update the theme to the latest version in the staging site.

    Best regards,
    Ismael

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