February 14, 2022 at 8:31 pm #1340583
I’ve attempted to update Enfold from Version 4.8.2 to Version 18.104.22.168 several times and every time I do so, my WooCommerce Checkout Page throughs a “Critical Site Error” message. Any idea of what’s going on? All other plugins, themes and WordPress are updated.
~MacKenzieFebruary 15, 2022 at 6:32 am #1340641
Please send us a temporary WordPress admin login and login URL, and FTP login details, so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please verify that you have backups of your site.
RikardFebruary 15, 2022 at 7:33 pm #1340774
Please see the “Private Content” for the login credentials. Yes, we have backups available.February 16, 2022 at 7:34 am #1340854
Thank you for the update.
Is there a staging or development version of the site? Unfortunately, we will not be able to test this on the live site without breaking it. Please clone the site to a subdomain and update the theme there, but before doing the update, make sure to enable the error logs first and set the installation to debug mode.
You can add this code in the wp-config.php file to enable debugging.
// Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 ); // Use dev versions of core JS and CSS files (only needed if you are modifying these core files) define( 'SCRIPT_DEBUG', true );
IsmaelFebruary 16, 2022 at 7:01 pm #1340959
Please see the link to the staging site within the “Private Content”. It’s the same login information as I gave you before. I’m unable to locate the
wp-config.php file.February 17, 2022 at 6:13 pm #1341213
I could not login to your website, I received the message I attached in private content field below.
I updated the theme via FTP but the version still shows 4.8.2 on your staging site. If you have some sort of server sided cache, please temporarily disable it and adjust the privileges so we can login to your staging site :)
YigitFebruary 17, 2022 at 6:36 pm #1341218
I’ve given you Super Admin privileges across the network.
~MacKenzieFebruary 21, 2022 at 5:00 am #1341570
- You must be logged in to reply to this topic.