Forum Replies Created

Viewing 30 posts - 10,111 through 10,140 (of 66,314 total)
  • Author
    Posts
  • in reply to: Tema enfoild #1345804

    Hi,

    No problem. Please feel free to open another thread if you have more questions relating to the theme. We will close this thread for now.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Pictures blur/pixelisated using your Layerslader WP #1345803

    Hi,

    Thank you for the update.

    We adjusted the css code a bit.

    #menu-item-2827 a:before {
        content: url(https://www.littoral-expo.com/wp-content/uploads/2022/03/en.png);
    }
    

    Please make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings
    after updating the css code.

    Best regards,
    Ismael

    in reply to: Automatic theme update doesn't work #1345801

    Hi,

    Glad to know that it is working correctly now. Please do not hesitate to open another thread if you have more questions or if you encounter any issues with the theme.

    Thank you for using Enfold.

    Have a nice day.

    Best regards,
    Ismael

    Hi,

    Great! Glad it is solved. Please let us know in a different thread if you need anything else.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Heading / Textblock – Change Content programmatically #1345798

    Hey Jorge,

    Thank you for the inquiry.

    What changes are you trying to make to the heading and text block elements? In order to change or add something to those elements, you have to directly modify the shortcode files which are located in the aenfold/config-templatebuilder/avia-shortcodes file.

    Best regards,
    Ismael

    in reply to: Toggles of accordions are covered by the sticky header #1345797

    Hi!

    Thank you for testing the changes.

    What happens when you remove the condition or check in this code?

      if(win.scrollTop() > el_offset)
    				    {
    				        $('html:not(:animated),body:not(:animated)').animate({scrollTop: scoll_target - 100},200);
    				    }
    

    Just replace the whole code with this line to make sure that the document scrolls to the target when you click a toggle.

     $('html:not(:animated),body:not(:animated)').animate({scrollTop: scoll_target - 100},200);
    

    Please make sure to purge the cache and disable the Enfold > Performance > File Compression settings before testing the page.

    Regards,
    Ismael

    in reply to: Search icon is not displayed on mobile. #1345796

    Hey Math-Alfredo,

    Thank you for the inquiry.

    The search icon should display beside the mobile menu icon by default. You can actually see it in the demo (https://kriesi.at/themes/enfold-2017/). Did you modify any files?

    Please post the site URL and the login info in the private field so that we can check the issue further, and please make sure that the theme is updated to 4.9.1. You should also deactivate the cache plugin temporarily.

    Best regards,
    Ismael

    in reply to: EmbedPlus YouTube Plug-in; latest video not displaying #1345795

    Hey Julio,

    Thank you for the inquiry.

    Looks like the playlist is still displaying the second latest video in the list. Would you mind if we access the dashboard? We would like to check the plugin settings.

    Please contact the plugin developers for additional assistance.

    Best regards,
    Ismael

    in reply to: Enfold Back End Builder Broken #1345794

    Hey jtcreativity,

    Thank you for the inquiry.

    You might have forgotten to include the site URL in the private field. Please post the login info so that we can check the site, and please make sure to update the theme to the latest version 4.9.1.

    Best regards,
    Ismael

    in reply to: Enfold 'Advanced Layout Builder' #1345793

    Hey Lisa Seager,

    Thank you for the inquiry.

    You may have forgotten to include the login details in the private field. Please provide the login info so that we can check the issue with the advance layout builder.

    Where did you register an Enfold account? Do you have the current purchase code? Please use the purchase code to register in the forum and create an account. You can use then use that account to open new inquiries here in the forum.

    // https://kriesi.at/support/register/

    You may also need to get a support license if the current one is already expired.

    // https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990

    Best regards,
    Ismael

    in reply to: woocommerce shop page not indexed because of robots #1345791

    Hi Lieni,

    Thank you for the update.

    You can add it at the very bottom of the functions.php file within in the child theme directory. If you haven’t installed a child theme yet, please check this documentation.

    // https://kriesi.at/documentation/enfold/child-theme/

    Best regards,
    Ismael

    in reply to: custom logo size 300xp is too small #1345789

    Hey belleameink604,

    Thank you for the inquiry.

    You can actually upload a larger logo and the header should automatically resize based on its dimension. If you want to keep the current logo, please try to use this css code.

    #top #header_main .container, #top .main_menu ul:first-child > li a {
        height: 300px;
        line-height: 300ox;
    }
    

    Best regards,
    Ismael

    Hey belleameink604,

    Thank you for the inquiry.

    We cannot find the actual page containing the timeline element in the site. Please provide the direct link to the page so that we can inspect the element properly.

    Best regards,
    Ismael

    in reply to: Blog posts disappeared #1345787

    Hi,

    Thank you for the update.

    Did you modify the postslider.php file or any other shortcode files in your child theme? Please make sure that those files are up to date and are using the latest code from the parent theme.

    Best regards,
    Ismael

    in reply to: There has been a critical error on this website #1345786

    Hey zizibe1,

    Thank you for the inquiry.

    We may need to set the installation to debug mode and enable the error logs in order to find the issue. Please add this code in the wp-config.php file to enable debugging.

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    
    // Disable display of errors and warnings
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );
    
    // Use dev versions of core JS and CSS files (only needed if you are modifying these core files)
    define( 'SCRIPT_DEBUG', true );
    

    We will check the thread again once the debug mode is enabled.

    Best regards,
    Ismael

    in reply to: h1 and h2 headings are all uppercase #1345784

    Hi,

    No problem. Glad we could be of help. Please feel free to open another thread if you have more questions regarding the theme.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Unable to create new widget area #1345783

    Hi,

    Thank you for the update.

    Where can we check the site? Please provide the site URL and login details in the private field so that we can check the issue further.

    Best regards,
    Ismael

    in reply to: Update to 4.9.1-dev-1 ? #1345782

    Hi!


    @Steve
    : @ishish: We cannot reproduce the same error on our end. Would you mind giving us a direct link to the product pages displaying the issue? We would like to check the product settings.

    Regards,
    Ismael

    in reply to: Urgent, woocommerce product stopped working #1345780

    Hey!


    @Jacopotj
    : We cannot reproduce the same error on our end. Would you mind giving us a direct link to the product page displaying the issue? We would like to check the product settings.

    Cheers!
    Ismael

    Hi,

    Yes, it is quite odd. Renaming the parameter should work in your case. Let us know if you have more questions or if you encounter any issues with the theme.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Accordion/Toggles deeplinking #1345530

    Hi,

    Thanks. We sent a reply in the new thread.

    // https://kriesi.at/support/topic/toggles-of-accordions-are-covered-by-the-sticky-header/#post-1345460

    Best regards,
    Ismael

    in reply to: Google Maps link when cookies are deactivated #1345528

    Hi,

    No problem. Please do not hesitate to open another thread if you have more inquiries regarding the theme. We will close this one for now.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Contact Form sender like email contact #1345526

    Hi,

    Great! Glad to know that it is now working correctly. Please feel free to open another thread if you have more questions regarding the theme.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: How to update from version 4.2.3 to the latest version #1345524

    Hi,

    The custom.css file is registered or loaded by default. You can also use the Quick CSS field in the Enfold > General Styling panel or the style.css file in the child theme directory.

    Best regards,
    Ismael

    in reply to: Loading delay on homepage #1345523

    Hi,

    Thank you for the update.

    Here is a list of the most popular image compression plugin that you can install instead of the current plugin.

    // https://www.wpbeginner.com/plugins/best-wordpress-image-compression-plugins-compared/

    We would recommend the ShortPixel Image Optimizer plugin as a good alternative, or just pick one of the plugins listed in this article.

    // https://kriesi.at/archives/4-key-wordpress-image-optimization-tips

    Best regards,
    Ismael

    in reply to: Loading delay on homepage #1345522

    Hi,

    Thank you for the update.

    Here is a list of the most popular image compression plugin that you can install instead of your plugin.

    // https://www.wpbeginner.com/plugins/best-wordpress-image-compression-plugins-compared/

    We would recommend the ShortPixel Image Optimizer plugin as a good alternative, or just pick one of the plugins listed in this article.

    // https://kriesi.at/archives/4-key-wordpress-image-optimization-tips

    Best regards,
    Ismael

    in reply to: Website Performance Issue #1345468

    Hey vantagepointmg,

    Thank you for the inquiry.

    With that said, I would also mention that themes must be designed to look well on many different screen sizes, from small mobile phones up to large computer displays, so it’s possible your theme developer has done things this way intentionally.

    What the developer said above is actually correct. The theme is designed to look well on every screen sizes and displays, so most thumbnails will usually have to be larger than their actual container. However, every image element in the theme has a dedicated option where you can change or select a specific image size to display. In the slider elements for example, you can go to the Styling > Slideshow Settings panel and select a different image size in the Slideshow Image and Video Size dropdown. With this option you can choose to display a thumbnail which has a dimension that is almost the same as the slider container. Unfortunately, we cannot control the size of images from external sources such as instagram or facebook.

    Best regards,
    Ismael

    in reply to: Main Menu Not working with Portfolios #1345464

    Hi,

    Thank you for the update.

    We cannot find the portfolio grid element in the home page. Where did you place it? Please provide the page URL in the private field and provide a screenshot (using imgur or dropbox) if possible.

    Best regards,
    Ismael

    in reply to: How to update from version 4.2.3 to the latest version #1345461

    Hey mask2blu,

    Thank you for the inquiry.

    The automatic update will no longer work in that version, so you will have to update the theme manually via FTP just this time. Please check this documentation for more info about manual update.

    // https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

    After updating the theme, make sure to register it and generate a personal token from Envato. More info in the documentation below.

    // https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Ismael

    in reply to: Toggles of accordions are covered by the sticky header #1345460

    Hey Ueli,

    Thank you for opening a new thread and for the clarification.

    To fix the issue with the toggles and make sure that the toggle title is visible on click, we edited the enfold/config-templatebuilder/avia-shortcodes/toggles/toggles.js file around line 47 and adjusted the scoll_target value.

     //check if toggle title is in viewport. if not scroll up
    				    var el_offset = content.offset().top,
    				        scoll_target = el_offset - 50 - parseInt($('html').css('margin-top'),10);
    
    				    if(win.scrollTop() > el_offset)
    				    {
    				        $('html:not(:animated),body:not(:animated)').animate({scrollTop: scoll_target - 100},200);
    				    }
    

    We decrease the scoll_target by a 100px in this line.

      $('html:not(:animated),body:not(:animated)').animate({scrollTop: scoll_target - 100},200);
    

    This is where the document scrolls after the modification.

    Screenshot: https://1drv.ms/u/s!AjjTfXSRbKTvwErLVZRV0yQ3_poa?e=1cHiGh

    Please make sure to purge the cache before testing the page, or check the site on incognito mode.

    Best regards,
    Ismael

Viewing 30 posts - 10,111 through 10,140 (of 66,314 total)