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Viewing 30 posts - 9,631 through 9,660 (of 67,443 total)
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  • in reply to: Getting a Fatal error after iupdate to latest version. #1369702

    Hey Dwain,

    Thank you for the inquiry.

    Where can we check the issue? Please provide the login details in the private field, and make sure that the theme is updated to version 5.1.2.

    Best regards,
    Ismael

    in reply to: What is the custom post type name for Portfolio entries? #1369695

    Hi,

    Thank you for the update.

    The columns should respond automatically on different screen sizes. Where can we check the issue? If you need to break the rows to a single column on mobile, just add this css code.

    @media only screen and (max-width: 767px) {
      /* Add your Mobile Styles here */
      .responsive #top #wrap_all .slide-entry {
        width: 100%;
        margin-left: 0;
      }
    }
    

    Best regards,
    Ismael

    Hi,

    Thank you for the info.

    The jump occurs because of the inline height property, which is applied to the .portfolio-details-inner element before and after the slider animation. Applying a minimum height to the slider or to the mentioned element should fix the issue.

    .portfolio-details-inner {
        min-height: 200px;
    }
    

    Best regards,
    Ismael

    in reply to: WPML don't show the current language #1369692

    Hi,

    Thank you for the update.

    How did you display the switcher in your header? The following documentation might help.

    // https://kriesi.at/documentation/enfold/header/#adding-a-header-widget-area

    You can add the switcher shortcode in a text or code widget, then insert it in the header widget area.

    Best regards,
    Ismael

    in reply to: Problem with WooCommerce Image Sizes #1369691

    Hey spooniverse,

    Thank you for the inquiry.

    You may need to add this filter in the functions.php file to disable the default thumbnail (shop_catalogue) and revert the images back to use the dynamic thumbnail based on the Woocommerce > Product Images settings.

    add_filter( 'avf_wc_before_shop_loop_item_title_img_size', 'avf_wc_before_shop_loop_item_title_img_size_mod', 10, 1 );
    function avf_wc_before_shop_loop_item_title_img_size_mod( $thumbnail_size ) {
        return 'woocommerce_thumbnail';
    }
    

    Best regards,
    Ismael`

    in reply to: Grid row don't change the position on mobile #1369689

    Hi,

    You may need to set the overflow to visible to make sure that the elements with offset are still visible. Please try this css code.

    .responsive #top #wrap_all .av-flex-cells .no_margin {
        height: auto !important;
        overflow: visible !important;
    }
    

    Result: https://1drv.ms/u/s!AjjTfXSRbKTvyTa8jlkO1VSikgY4?e=zCamDC

    Best regards,
    Ismael

    in reply to: Can not activate GDPR #1369688

    Hi,

    Thank you for the info.

    The cookie consent option is visible on our end (see private field). Please try to check the privacy options using a different browser or device.

    Best regards,
    Ismael

    in reply to: Accordion Is Broken #1369537

    Hi,

    Thank you for the update.

    Yes, you can disable it temporarily while editing the site. Just enable it back once the site is finished. If the issue returned after enabling the file compression option, disable it back and use a different file compression plugin like Autoptimize. Or just enable the compression options that are natively included in your cache plugin.

    Best regards,
    Ismael

    in reply to: Icon/Flipbox Grid Overlay Color #1369536

    Hey navindesigns,

    Thank you for the inquiry.

    You can add this css code to add an overlay between the flipbox caption or content and the image.

    .avia-icongrid-front.bg-img:after {
        content: '';
        display: block;
        width: 100%;
        height: 100%;
        background: rgba(0,0,0,0.5);
        position: absolute;
        top: 0;
        left: 0;
        z-index: 1;
    }
    
    .avia-icongrid-flipbox .av-icon-cell-item .avia-icongrid-front .avia-icongrid-inner {
        z-index: 20;
    }

    Best regards,
    Ismael

    in reply to: Grid row don't change the position on mobile #1369535

    Hey mofix,

    Thank you for the inquiry.

    Would you mind providing a screenshot of the issue? You can use imgur, savvyify or dropbox for the screenshot. Thanks.

    To adjust the padding or the offset of the first column in the page, you have to edit this css code.

    .flex_column.av-l9fksxym-0f755ebd5692410fa0fdc2b51cd5636a {
        position: relative;
        top: -250px;
        z-index: 99999;
        padding: 40px 40px 40px 40px;
    }
    

    Or use the css code below to override it.

    @media only screen and (max-width: 767px) {
    
      /* Add your Mobile Styles here */
      .flex_column.av-l9fksxym-0f755ebd5692410fa0fdc2b51cd5636a {
        position: relative;
        top: 0;
        z-index: 99999;
        padding: 20px 20px 20px 20px;
      }
    
    }
    

    Best regards,
    Ismael

    in reply to: Remove sidebar from post for use Enfold with WP Courseware #1369533

    Hi,

    Are you trying to remove the sidebar from the course unit pages? You may need to create a copy of the single-course_unit.php file or template in your child theme and remove the get_sidebar() function.

    In the previous post, we provided a filter which will enable the Layout metaboxes but please note that the settings there will only work if the post type is using the appropriate template or code. To do that, you may need to copy the content of the single.php file from the Enfold theme, move it to the single-course_unit.php file and make the necessary changes to make it compatible with the plugin. Unfortunately, we do not provide support for third party plugins as stated on our support policy. You may need to ask for additional assistance from the plugins authors.

    Please continue on the previous thread.

    Best regards,
    Ismael

    Hey MichaelNickel,

    Thank you for the inquiry.

    One issue is that neither WP Courseware modules nor units allow for displaying “author” and “layout” through the screen options selection of WordPress. It seems to me this might be because Enfold does not recognize these modules and units in the way it recognizes blog posts.

    Units are actually custom posts from a custom post type, and they have to support authors and layouts before you can enable them from the screen options. Unfortunately, we are not sure if the authors added support for or enabled these features when they registered the post type.

    // https://developer.wordpress.org/reference/functions/register_post_type/

    For the layout metabox, you can add this code in the functions.php file.

    function avf_alb_supported_post_types_mod( array $supported_post_types )
    {
      $supported_post_types[] = 'course_unit';
      return $supported_post_types;
    }
    add_filter('avf_alb_supported_post_types', 'avf_alb_supported_post_types_mod', 10, 1);
    
    function avf_metabox_layout_post_types_mod( array $supported_post_types )
    {
     $supported_post_types[] = 'course_unit';
     return $supported_post_types;
    }
    add_filter('avf_metabox_layout_post_types', 'avf_metabox_layout_post_types_mod', 10, 1);
    
    

    We may need to access one of the course unit in order to check if the we used the correct custom post type slug or name in the filters above. Please provide the link in the private field.

    Best regards,
    Ismael

    in reply to: Some images are not displayed on mobile devices #1369523

    Hi keep12!

    Thank you for the inquiry.

    Did you set the Background Attachment to Fixed or Parallax? You may need to switch the attachment back to scroll in the element settings, or try this css code to directly adjust the style of elements with fixed backgrounds.

    .avia_mobile .avia-full-stretch {
        background-attachment: scroll !important;
    }
    
    .avia_mobile  .avia-bg-style-fixed {
        background-attachment: scroll !important;
    }
    

    Cheers!
    Ismael

    in reply to: Adding Trust Pilot Widget code in html #1369521

    Hey woogie07,

    Thank you for the inquiry.

    There are text in the widget but the font color is the same as the background (white) so they are not visible. You can adjust the background color of the parent container with this css.

    .trustpilot-widget {
        background: red;
    }
    

    Best regards,
    Ismael

    in reply to: im confused about my license #1369517

    Hey Tina Michael,

    Thank you for the inquiry.

    Looks like your Support license has already expired. Please note that the Theme license will never expire and you will always have access to the updates for that specific item. The Support license however will have to be renewed every 6 months so that you can access the support including this forum.

    // https://kriesi.at/support/?envato_item_id=4519990

    Please check this documentation for more info.

    // https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

    Best regards,
    Ismael

    in reply to: Header layout: Logo center, Menu left #1369515

    Hi,

    Alright! Please feel free to open another thread if you have more questions about the theme.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: What is the custom post type name for Portfolio entries? #1369514

    Hey domchocolate,

    Thank you for the inquiry.

    Which element are you using to display the portfolio entries? It is possible that the template is not set to display the excerpt. If you are using the default portfolio grid element, the element should display by default depending on the element settings but you may need to replace the filter above with the avf_portfolio_grid_excerpt filter to override the value of the excerpt.

    Example:

    add_filter('avf_portfolio_grid_excerpt', function($excerpt, $entry) {
       $excerpt = get_field( 'the_project', $entry->ID );
       return $excerpt; 
    }, 10, 2);
    

    Best regards,
    Ismael

    in reply to: WPML don't show the current language #1369513

    Hey walhai,

    Thank you for the inquiry.

    Instead of using the default language switcher, we added a custom html widget and use the following shortcode to display the theme’s language switcher.

    [avia_wpml_language_switcher]
    

    You can use this css code to adjust the style of the language switcher.

    .avia_wpml_language_switch {
        position: relative;
        padding: 0px 0 0 10px;
        height: auto;
        line-height: 36px;
        margin: 0 0 0 0;
        z-index: 151;
        -webkit-backface-visibility: hidden;
        top: -2px;
        right: 0;
        overflow: hidden;
    }

    Best regards,
    Ismael

    in reply to: Anchor link with a shortcode #1369512

    Hey ironice,

    Thank you for the inquiry.

    What do you mean by “anchor link ID”? The shortcode above should render a link to the default privacy policy page, which can be set in the Settings > Privacy panel. If you want to create your own link, just manually insert a hyperlink element anywhere in the site.

    // https://www.w3schools.com/tags/tag_a.asp

    Best regards,
    Ismael

    Hi,

    Sorry for the late response. We are still not sure why the issue is happening and we might not be able to help you further with this. Have you tried asking the Learndash support about the issue? They might have created a process or function that alters the meta info of the posts/pages after permanently deleting an item, which unintentionally affects the state of the editor or builder. Not sure why they would do this, but it is possible.

    Best regards,
    Ismael

    in reply to: Cookie switch buttons #1369509

    Hey Guenter,

    Sorry for the delay. If I am not mistaken, the reload will only happen or occur when you accept the privacy option or when you click the accept button. The page will not reload when you toggle any of the privacy options. Is that what you are expecting to happen?

    Please check enfold/js/avia-snippet-cookieconsent.js around line 130. This triggers a reload (line 176) when the accept button (.avia-cookie-consent-button.avia-cookie-close-bar) is clicked.

    Best regards,
    Ismael

    in reply to: Trouble with Polylang #1369508

    Hey mb,

    Thank you for the inquiry.

    The plugin should work fine with the theme, we talked to another Polylang user just recently and it seems to be working on his end. Can we access the dashboard? The login details above only works in the .htaccess authentication. Please provide the WP and FTP details in the private field.

    Best regards,
    Ismael

    in reply to: Masonry gallery custom link not working #1369506

    Hi,


    @AuroraArcus
    : You have to edit the Masonry Gallery element and set the Advanced > Link Settings > Image Link settings to the second or third option (Use custom link). Please feel free to open another thread if you have more questions about the theme.

    Best regards,
    Ismael

    in reply to: Accordion Is Broken #1369503

    Hey navindesigns,

    Thank you for the inquiry.

    The toggles reverts back to being opened because the necessary inline styles get removed after the animation. We are not yet sure why this is happening. Did you add any custom scripts in the site?

    The theme in the site requires an update to version 5.1.2. Please upgrade the theme, then try to disable the file compression settings temporarily. Purge the cache afterwards. Let us know if this helps with the issue.

    Best regards,
    Ismael

    in reply to: update trouble due to unneeded .DS_Store files #1369499

    Hi,

    We will remove the files in the next patch and add a config to ignore it in the next pulls.

    Thank you for the info.

    Best regards,
    Ismael

    in reply to: Image catalog sizes #1369496

    Hi,

    Thank you for the update.

    Have you tried adjusting the value of the Thumbnail width field or option? You can also try this code in the functions.php file to revert the images back to the default dynamic thumbnail.

    add_filter( 'avf_wc_before_shop_loop_item_title_img_size', 'avf_wc_before_shop_loop_item_title_img_size_mod', 10, 1 );
    function avf_wc_before_shop_loop_item_title_img_size_mod( $thumbnail_size ) {
        return 'woocommerce_thumbnail';
    }
    

    Best regards,
    Ismael

    Hi,

    Thank you for the short clip.

    We can’t reproduce the issue on our end, or rather we can’t see the issue because every time we click the links, the site scrolls back to the top and focus on the active slide. Not sure why this is not happening in the short clip.

    Best regards,
    Ismael

    Hey!

    UPDATE: You will have to modify the enfold/config-templatebuilder/avia-shortcodes/slideshow/slideshow-video.js
    file as well, around line 309, look for this code.

    	_self.player = new YT.Player(_self.$video.attr('id'),
    					{
    						videoId: params.videoid,
    						height: _self.$video.attr('height'),
    						width: _self.$video.attr('width'),
    						playerVars: params,
    

    Then add the host parameter like so.

    	_self.player = new YT.Player(_self.$video.attr('id'),
    					{
    						videoId: params.videoid,
    						height: _self.$video.attr('height'),
    						width: _self.$video.attr('width'),
    						playerVars: params,
                            host: 'https://www.youtube-nocookie.com',
    

    Based on: https://stackoverflow.com/questions/56225247/enforce-nocookie-mode-when-using-the-youtube-iframe-api

    Best regards,
    Ismael

    in reply to: Masonry Block Tiles on Mobile Device #1369327

    Hey ussma,

    Thank you for the inquiry.

    You may need to use this css code to hide the masonry content on mobile view.

    @media only screen and (max-width: 767px) {
        .av-inner-masonry-content.site-background {
            display: none;
        }
    }
    

    Or this css code to convert the caption container to an overlay with a transparent background.

    @media only screen and (max-width: 767px) {
    
      /* Add your Mobile Styles here */
      .av-inner-masonry-content.site-background {
        position: absolute;
        top: 0;
        height: 100%;
        background: rgba(0, 0, 0, 0.5);
        text-align: center;
      }
    
      .av-masonry-entry .av-masonry-entry-title {
        color: #ffffff;
      }
    }
    

    Please make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings after adding the css. Let us know if this helps.

    Best regards,
    Ismael

    in reply to: Image catalog sizes #1369326

    Hey Petros,

    Thank you for the inquiry.

    The width of the product catalogue image is set to 450px by default, so uploading images with that exact size should work fine. But we recommend uploading larger images, at least twice of that the specified Thumbnail width. You can find the Thumbnail width field in the Appearance > Customize > Woocommerce > Product Images panel.

    Best regards,
    Ismael

Viewing 30 posts - 9,631 through 9,660 (of 67,443 total)