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Viewing 30 posts - 9,601 through 9,630 (of 67,443 total)
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  • in reply to: JavaScript loading AND executing in Enfold #1370255

    Hey DreiBaer,

    Thank you for the inquiry.

    Where can we check the issue? Please provide the link to the page containing the consent tool and an admin account so that we can check it properly. Have you tried asking the plugin developers?

    Best regards,
    Ismael

    in reply to: Is Enfold 5.2.1 compatible with Woocommerce 7 #1370251

    Hey sgc1234,

    Thank you for the inquiry.

    Yes, the new plugin update should be compatible with the latest version of the theme. Please check the articles below for the list of changes on version 7.0.

    // https://developer.woocommerce.com/2022/10/11/woocommerce-7-0-released/

    Best regards,
    Ismael

    in reply to: problem setting "FULLWIDTH EASY SLIDER" #1370129

    Hey stefpasi,

    Thank you for the inquiry.

    The slider doesn’t resize based on the size of the slider images because the Styling > Slides > Slider minimum height in pixel value is set to 400px. This will force the slider to resize the slider images based on the minimum width value in order to keep the images’ aspect ratio. If you want the images to be fully visible or if you want the slider to resize based on the size of the slider images, you have to remove or disable the Slider minimum height in pixel value.

    Best regards,
    Ismael

    in reply to: problem setting "FULLWIDTH EASY SLIDER" #1370128

    Hey stefpasi,

    Thank you for the inquiry.

    The slider doesn’t resize based on the size of the slider images because the Styling > Slides > Slider minimum height in pixel value is set to 400px. This will force the slider to resize the slider images based on the minimum width value in order to keep the images’ aspect ratio. If you want the images to be fully visible or if you want the slider to resize based on the size of the slider images, you have to remove or disable the Slider minimum height in pixel value.

    Best regards,
    Ismael

    in reply to: Some images are not displayed on mobile devices #1370127

    Hi,

    Thank you for the update.

    The images are displaying correctly on mobile view when we checked. Did you purge the cache or temporarily disable the Enfold > Performance > File Compression settings after reverting the attachment back to scroll? Make sure to hard refresh the page as well to display the updated version of the page.

    Best regards,
    Ismael

    in reply to: CONTACT FORM NOT WORKING #1370126

    Hey bemodesign,

    Thank you for the inquiry.

    You may need to setup a new from address using an address from your own domain.

    Example:

     (Email address hidden if logged out) 
    

    This ensures that the emails coming from the contact form is seen as legit and will get recognized by your mail server. You can set the from address in the Content > Backend > Your from address field.

    Please check the documentation below for more troubleshooting steps.

    // https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails-

    Best regards,
    Ismael

    in reply to: Problem with WooCommerce Image Sizes #1370124

    Hi,

    Glad to know that the filter is working. The screenshot doesn’t load on our end though. You can use imgur, savvyify or dropbox for the screenshot instead. Thanks.

    Best regards,
    Ismael

    in reply to: Portfolio grid, mansory #1370113

    Hey Margrubi,

    Thank you for the inquiry.

    You have to edit the featured images of the posts or the featured images of the portfolio items. Please check the documentation below for more info.

    // https://wordpress.com/support/featured-images/

    Best regards,
    Ismael

    in reply to: Website Malfunctioning #1370111

    Hi,

    Thank you for the update.

    We got the same error when we tried to create a post. Please try to set the installation to debug mode and make sure that WP_DEBUG_DISPLAY is set to true.

    // https://wordpress.org/support/article/debugging-in-wordpress/#example-wp-config-php-for-debugging

    Did you activate a plugin or add any custom scripts recently?

    Best regards,
    Ismael

    in reply to: google font loaded, but why? #1370109

    Hey ronellenfitsch,

    Thank you for the inquiry.

    How did you include the font in the style.css file? Please provide the login details in the private field so that we can check the issue further.

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    Have you tried decreasing the animation duration (300) to 200 or lower value? You can also replace the animation function with css to instantly hide the tooltips.

     $('.avia-tooltip').css({
                            opacity: 0,
                            display: 'none'
                        });
    

    Let us know if this helps.

    Best regards,
    Ismael

    in reply to: How to hide Headers and Footers? #1370107

    Hi,

    Thanks @Guenni007!


    @ballindigital
    : Please try the suggestion above.

    Best regards,
    Ismael

    in reply to: Play video in fullscreen #1370105

    Hi,

    Great! Let us know if you have more questions. We will close this thread for now.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: My shop images are all over the place #1370104

    Hey studioinktvis,

    Thank you for the question.

    Have you tried purging the cache? Would you mind providing a screenshot of the issue? You can use imgur, savvyify or dropbox for the screenshot. Thanks.

    Best regards,
    Ismael

    Hey armourcreative,

    Thank you for the inquiry.

    There is an option to show the hotspot tooltip info below the hotspot image on mobile view. Please go to the Advanced > Responsive toggle and enable the Hotspot on mobile devices option.

    Best regards,
    Ismael

    in reply to: Import rss feed to my XING profile #1370101

    Hey Meier-Greve,

    Thank you for the inquiry.

    You may need to contact XING about the issue because we are not familiar with this function. Where can we check the issue? Would you mind providing a screenshot? You can use imgur, savvyify or dropbox for the screenshot. Thanks.

    Best regards,
    Ismael

    Hey Jack,

    Thank you for the inquiry.

    There should be only one scrollbar in the page by default, unless the site or an element is modified to the point that it creates its own scrollbar. Where can we check the issue? Please provide the site URL in the private field.

    Best regards,
    Ismael

    in reply to: Website Malfunctioning #1370096

    Hey sdsitetechdotcom,

    Thank you for the inquiry.

    The account above is not registered or it doesn’t exist. Please provide a valid admin account so that we can check the issue. For the meantime, please make sure that the theme is updated to version 5.2.1 and temporarily toggle or disable the Enfold > Performance > File Compression settings.

    Best regards,
    Ismael

    in reply to: Contact form submit button hook #1370093

    Hey Jorge,

    Thank you for the inquiry.

    The form is using the default wp_mail function, so you can use the wp_mail_succeeded hook to add your own processes after successfully sending the mail. You can also use the avf_form_send filter, field data is saved in the $new_post parameter.

    Example:

    add_filter('avf_form_send', function( $proceed, $new_post, $params, $class ) {
       // do something with $new_post data
       return $proceed;
    }, 10 , 4);
    

    You can only use the avf_contact_form_submit_button_attr filter to adjust the attribute of the submit button.

    Best regards,
    Ismael

    in reply to: Extended License Pricing #1370088

    Hey Peter Vidrine,

    Thank you for the inquiry.

    You can find information about the license in the overview page, including prices.

    // https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990#

    Open the Buy License tab and click the Regular License button to open a dropdown containing the Extended License info.

    Best regards,
    Ismael

    in reply to: child theme: importing demo side #1370086

    Hi,

    Glad to know that this has been resolved. Please do not hesitate to open another thread if have more questions about the theme.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Do not crop thumbnails in av_gallery for non square images #1370085

    Hi,

    Thank you for the update.

    The crop_big_preview_thumbnail parameter controls the big preview cropping. If you want to display the original image in the preview, try to set the preview_size to full. Again, make sure to upload images with the same size and aspect ratio to make sure that the size of preview images are consistent.

    Best regards,
    Ismael

    in reply to: update from 4.5.7 to 5.2.1 #1370083

    Hi,

    Glad to know that you’ve managed to upgrade the theme. For more info about updating, please review the following documentation.

    // https://kriesi.at/documentation/enfold/theme-update/

    Best regards,
    Ismael

    in reply to: enfold incompatible with quform? #1370082

    Hey Jens,

    Thank you for the inquiry.

    Which element in the form are you trying to adjust? Please provide a screenshot or a link to the page containing the form.

    Have you tried disabling the file compression settings and the cache plugin temporarily? You can enable them back once you’re done editing the site.

    Best regards,
    Ismael

    in reply to: Cosmetic bar above header #1370081

    Hey Wp3P,

    Thank you for the inquiry.

    In the Enfold > Header > Extra Element, you can enable the Header Phone Number/Extra Info option and keep the field blank. You can also modify the include > helper-main-menu.php file manually and insert the element directly in the template.

    Best regards,
    Ismael

    in reply to: update trouble due to unneeded .DS_Store files #1370080

    Hi,

    We haven’t removed the files actually, not really sure how it got removed but we are glad that the update is now working correctly. Thank you for your patience.

    Best regards,
    Ismael

    in reply to: update trouble due to unneeded .DS_Store files #1370079

    Hi,

    We haven’t removed the files actually, not really sure how it got removed but we are glad that the update is now working correctly. Thank you for your patience.

    Best regards,
    Ismael

    in reply to: problems with self hosted google fonts #1370078

    Hey aboderc,

    Thank you for the inquiry.

    The default Bitter font is still selected for some elements in the Enfold > Advanced Styling panel. Please make sure to replace it with the local font.

    Best regards,
    Ismael

    in reply to: Reduce logo size on Mobile #1369707

    Hey woogie07,

    Thank you for the inquiry.

    You can use this css code to adjust the size of the logo on mobile view.

    @media only screen and (max-width: 767px) {
    
      /* Add your Mobile Styles here */
      .responsive .logo img, .responsive .logo svg {
        max-height: 60px;
      }
    }

    Default value is 80px.

    Best regards,
    Ismael

    in reply to: Local fonts doesn't work #1369703

    Hi,

    Thank you for the inquiry.

    The font is not loading because it is still on http. Please delete the local font, then upload it again. Let us know if this helps.

    Best regards,
    Ismael

Viewing 30 posts - 9,601 through 9,630 (of 67,443 total)