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  • #1370089

    Hello,
    I’m trying to include the consent tool from dr-dsgvo.de in my webpage.
    I getting to manage to load the header stuff via functions.php and the rest via a code block on each page.
    But the script will not executed so that a visitor can accept or reject the settings.

    Can anyone help me jow to include these code snippets correctly?

    Best Regards
    DreiBaer

    • This topic was modified 1 year, 5 months ago by DreiBaer.
    #1370255

    Hey DreiBaer,

    Thank you for the inquiry.

    Where can we check the issue? Please provide the link to the page containing the consent tool and an admin account so that we can check it properly. Have you tried asking the plugin developers?

    Best regards,
    Ismael

    #1370281
    This reply has been marked as private.
    #1370417

    Hi DreiBaer,

    Thank you for the update.

    Unfortunately, we are not familiar with the plugin either, with its code and how it works. We checked the plugin page and found out that the instructions are in German, which we don’t understand. Did you purchase the plugin from them?

    Have you tried using the plugin on a default theme (ex twenty twenty-two) ? Is it working correctly?

    Please note that we do not provide support for third party plugins as stated on our support policy. You may need to keep in touch with the plugin developers about this issue.

    Best regards,
    Ismael

    #1370421

    Hey, thanks for your feedback.
    Yes, I did include it in a demo.html. Not in an standard template of wordpress.

    Therefore, the code of the plugin works. It must be include in the right positions. And for this I would like to have support from the theme developers – and that is your company. The developer of the plugin says nearly the same as you: My Plugin works, aks the template developers.
    And as a software developer I understand the points of you both. But because the template code is generated with a little bit of “magic” I think now more help should be given by you.

    In the plugin, there are only 4 Lines of code. It is really easy. But I have to understand where and how I have to include it into the Enfold Template. It is not so easy to open the php-page and add some code to the header and some to the body. There ist the template configuration, the function.php, the page creator and the blocks itself.

    From my side difficult to understand – but it works and thats great.

    Now, I need some help from you to include these 4 lines of code into your template.
    Perhaps we can do this on a Zoom-Call and discuss it directly.

    #1370521

    Hi,

    Now, I need some help from you to include these 4 lines of code into your template.

    Please provide the code on pastebin.com so that we can see what it is. Again, we don’t provide support for third party plugins for good reasons, but we will try to help as much as possible. You can check our support policy in the following page, scopes and limitations.

    // https://kriesi.at/support/register/#av_section_2

    Please keep in touch with the plugin developers for more info.

    Best regards,
    Ismael

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