Hi,

How did you place the shortcode editor in the builder element? This is the first time that we encountered someone using ACF editors in an element editor, so we are not really sure if this is going to work.

Have you tried creating another element by copying an existing shortcode template instead of using ACF fields?

Best regards,
Ismael

Hey carmen,

Thank you for the inquiry.

All sections in the page seems to be visible on both desktop and mobile. We don’t see any blank sections or white spaces without any content on mobile view.

Would you mind providing a screenshot of the issue? You can use imgur, savvyify or dropbox.

Best regards,
Ismael

Hi,

Thank you for the inquiry.

You can try this css code to remove the first item from the tabs container.

#top div.product .woocommerce-tabs ul.tabs li:nth-child(1) {
    display: none;
}

#top div div.product .woocommerce-tabs .panel div:nth-child(1) {
    display: none;
}

If it doesn’t work, try to replace the nth-child selector with the actual id of the additional information container.

Best regards,
Ismael

Hi,

Thank you for the info.

You can use this css code to hide the date and time from the posts, and adjust the position of the title.

#portfoliobox-3 .news-headline .news-time {
    display: none !important;
}

#portfoliobox-3 .news-headline {
    margin-top: 10px;
}

Best regards,
Ismael

Hi,

Glad to know that @Rikard helped. Please let us know if you have more questions.

Have a nice day.

Best regards,
Ismael

Hey agavinho,

Thank you for the inquiry.

There is nothing in the theme that should delete or affect the plugin file woocommerce.php. Someone might have accidentally deleted the file from the plugin folder or there might be a plugin conflict. To fix the issue, get a fresh copy of the Woocommerce plugin, then manually override the current plugin folder.

Best regards,
Ismael

Hey Sebastian,

Thank you for the inquiry.

This should be possible with css modifications or a custom script. Please check the previous solutions in threads below.

// https://kriesi.at/support/topic/woocommerce-enfold-thememobile-viewits-possible-to-move-sidebar-view-on-top/#post-1262229
// https://kriesi.at/support/topic/move-product-archive-menu-above-content-on-mobile/#post-1339980

Best regards,
Ismael

Hey Monika,

Thank you for the inquiry.

Have you tried placing another 1/4 column on both sides of the existing columns? This should align the first two columns in the center without using additional css.

Best regards,
Ismael

Hey Monika,

Thank you for the inquiry.

You can use this CSS code to remove the box shadow from a field when it’s focused.

#top input[type="text"]:focus, #top input[type="password"]:focus, #top input[type="email"]:focus, #top input[type="number"]:focus, #top input[type="url"]:focus, #top input[type="tel"]:focus, #top input[type="search"]:focus, #top textarea:focus {
    box-shadow: none;
}

Please toggle or temporarily disable the Enfold > Performance > File Compression settings after adding the css.

Best regards,
Ismael

Hi,

Thank you for the info.

The REST API encountered an error Performance
Your site could not complete a loopback request Performance

According to the site health tool, the errors are cause by connection timeouts causing the http requests to be terminated prematurely. This is the root error.

Error: cURL error 28: Connection timed out after 10001 milliseconds (http_request_failed)

You may need to set the cURL timeout globally in the php.ini file by using the curl.default_timeout and default_socket_timeout configuration options. Please follow the steps below.

1.) Open your php.ini file (located in your PHP installation directory).
2.) Search for the curl.default_timeout and default_socket_timeout configuration options.
3.) Set their values to the desired timeout value (in seconds). For example:

curl.default_timeout = 60
default_socket_timeout = 60

In the example above, both options are set to 60 seconds, which means that the cURL requests will time out after 60 seconds if they have not completed. You can adjust these values as needed to suit your particular use case.

Note that changing these values in the php.ini file will affect all cURL requests made by your PHP scripts, so be careful not to set them too high if you have scripts that make many cURL requests.

You can also add the following filter in the functions.php to temporarily work around the issues.

add_filter( 'site_status_tests', 'avf_async_loopback_requests_test', 10, 1 );

function avf_async_loopback_requests_test( $test_type ) {
	$test_type['async']['loopback_requests']['test'] = 'loopback_requests';
	$test_type['async']['loopback_requests']['has_rest'] = false;

	return $test_type;
}

Best regards,
Ismael

Hi,

Sorry for the delay. We still don’t quite understand the issue based on the screenshots. We may need to access the site in order to figure out the issue. Please provide the login details in the private field and a direct link to the page where the issue occurs.

Best regards,
Ismael

Hi,

Glad to know that the solution worked. Please feel free to open another thread if you have more questions about the theme.

Have a nice day.

Best regards,
Ismael

Hey Gaurav Chauhan,

Thank you for the inquiry.

We checked the home page of the site but we can’t seem to find any issues with it. Would you mind providing a screenshot of the issue? Please use imgur, savvyify or dropbox for the screenshot.

Best regards,
Ismael

Hey daves1997,

Thank you for the inquiry.

We cannot find the blog page in the site. Please provide a direct link in the private field. Did you adjust the options in the Enfold > Sidebar Settings panel

Best regards,
Ismael

Hey martinmoravek1,

Thank you for the inquiry.

Are you trying to disable the preloader on mobile view? There is no option for this by default, but you can add a css to hide the preloader background on mobile view.

@media only screen and (max-width: 767px) {
  /* Add your Mobile Styles here */
  .av-siteloader-wrap {
    display: none !important;
  }
}

Best regards,
Ismael