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Viewing 30 posts - 7,981 through 8,010 (of 67,457 total)
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  • in reply to: Forced redirect of my page #1411453

    Hi,

    Have you tried selecting the second option in the Custom Error 404 Page settings? When the third option is selected (Redirect to selected page), the theme automatically adds the avia_forced_reroute=1 to the URL.

    Best regards,
    Ismael

    in reply to: about your Enfold template #1411452

    Hey Johan,

    Thank you for the inquiry.

    1.) The products displayed on the homepage are rendered using a plugin or a custom shortcode. The gallery or product element is not a part of the theme’s default functionality. If you are experiencing issues with sorting, it is recommended to contact plugin developers. They will be able to provide assistance and address any sorting-related issues.

    2.) The grid appears to be displaying correctly from our end. However, please keep in mind that the size of the grid items is determined by the dimensions of the product images. If you want a consistent grid layout, it is recommended to upload images with the same sizes or dimensions. You can also customize the product grid settings in the Appearance > Customize > WooCommerce > Product Images tab.

    Best regards,
    Ismael

    in reply to: Video gallery / lightbox #1411451

    Hi,

    Thank you for the inquiry.

    When uploading images to the gallery, you have the option to add a custom link. To open a video in a lightbox when the gallery item is clicked, follow these steps:

    1.) Add the video URL in the Custom Link field when uploading images to the gallery.
    2.) In the gallery element’s editor, look for the Advanced > Link Settings > Image Link settings and select the second option, which is “Use custom link”.
    3.) Save the changes.

    Now, when a user clicks on a gallery item, the video should open in a lightbox.

    Best regards,
    Ismael

    in reply to: menu and portfolio gap question #1411450

    Hey Yaphoon,

    Thank you for the inquiry.

    1.) You can adjust the menu styles in the Enfold > Main Menu panel and the Enfold > Advanced Styling panel. If necessary, you can also add CSS to further customize the menu’s appearance.

    2.) Use the following CSS code to create space between the grid items. Please be aware that this will slightly reduce the size of the items:

    #top .isotope-item.grid-entry {
        padding: 10px;
    }
    

    Best regards,
    Ismael

    in reply to: Code wird angezeigt statt Tabelle #1411350

    Hi,

    Great! Glad to know that @Mike was able to assist you. Please let us know if you have any further questions.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: HTTP Error 500 when actiating WooCommerce #1411349

    Hi,

    Glad to know that the issue has been resolved, and thank you for sharing the solution. Please feel free to open another thread if you have any more questions about the theme.

    Have a nice day.

    Best regards,
    Ismael

    Hi!

    You have to add the code in the child theme’s functions.php file and make sure to copy the code directly from the forum. If you haven’t installed a child theme yet, please check the documentation below for more info.

    // https://kriesi.at/documentation/enfold/child-theme/#how-child-themes-work

    Please make sure to create a site backup or a restore point before activating the child theme.

    Regards,
    Ismael

    in reply to: Contact form: manually_install_auto_identify_script #1411347

    Hey Lene,

    Thank you for the inquiry.

    Yes, you can insert the script directly in the header, but we recommend using the wp_enqueue_script function instead. Please check the documentation below for more info.

    // https://developer.wordpress.org/reference/functions/wp_enqueue_script/

    If you need to apply async and other attributes to the script tag, the following thread might help.

    // https://stackoverflow.com/questions/18944027/how-do-i-defer-or-async-this-wordpress-javascript-snippet-to-load-lastly-for-fas/40553706#40553706

    Best regards,
    Ismael

    Hi,

    Yes, we may need to login to the site in order to check the issue further. Please provide the login details in the private field. Thank you for your patience.

    Best regards,
    Ismael

    in reply to: GA4 #1411345

    Hey annameis,

    Thank you for the inquiry.

    You can add the analytics script directly in the Enfold > Google Services > Google Analytics Tracking Code field. The theme will automatically place the script where it needs to be. Also, please note that the script that you posted above will only display if the browser doesn’t support scripting.

    Best regards,
    Ismael

    Hey!

    Thank you for the update.

    The wishlist button is still visible when we checked the site again, but we did notice the alignment issue. To fix this, please replace the previous modification with the following CSS code:

    #top .bundle_form.bundle_sells_form #wl-wrapper {
        margin-top: 70px;
    }
    
    #top .bundle_form.bundle_sells_form + .woocommerce-variation-add-to-cart {
        top: -100px;
        position: relative;
        margin-bottom: -50px;
    }

    Best regards,
    Ismael

    in reply to: Text alignment in shopping cart notification box #1411342

    Hi!

    Thank you for the update.

    We have adjusted the css code a bit. Please try it again.

    .woocommerce-cart .button.acfw_apply_notification {
        width: 30% !important;
        position: absolute;
        left: 32px;
        top: 32px;
    }
    
    .woocommerce-cart div.woocommerce-message {
        padding: 32px 32px 32px 38%;
    }

    Cheers!
    Ismael

    in reply to: Get Rid of Unnecessary Whitespacing on Mobile View #1411340

    Hi,

    Thank you for the updat.e

    Have you tried moving the code block inside the color section where the promobox container is located? This should remove the unnecessary space created by the section element which is automatically created for “orphaned” elements or elements outside a container. If it doesn’t work, try to add this css code.

    @media only screen and (min-width: 768px) {
    
      /* Add your Mobile Styles here */
      .page-id-1254 #after_section_3 {
        display: none !important;
      }
    }
    

    To remove the space below the header, try to use this css code.

    @media only screen and (max-width: 767px) {
    
      /* Add your Mobile Styles here */
      .page-id-1254 #av_section_1 {
        margin-top: -50px;
      }
    }

    Best regards,
    Ismael

    in reply to: Einfacher Slider #1411338

    Hey Lin84,

    Thank you for the inquiry.

    This is not possible with the Easy Slider element by default, unfortunately. Instead, you might want to try the Feature Image Slider element, which includes an option to display the post title and excerpt automatically.

    Best regards,
    Ismael

    Hey BeeCee,

    Thank you for the inquiry.

    The value of the title attribute is actually used in the lightbox container, so removing the title will also affect the lightbox. Another user posted a script that only removes or hides the title on mouse hover and brings it back on mouse out. Please check the thread below.

    // https://kriesi.at/support/topic/hide-titles-and-descriptions-when-you-hover-on-images-or-thumbnails-in-masonry/#post-1377091

    Best regards,
    Ismael

    Hi,

    Thank you for the inquiry,

    You can add this filter in the functions.php file to remove the other parameters in the sort dropdown.

    /* 
     * Filter to customize the options for the product sorting dropdown
     * 
     * Filter is located: config-woocommerce\config.php    function avia_woocommerce_frontend_search_params
     */
    function my_wc_product_order_dropdown_frontend( array $product_order )
    {	
         unset( $product_order['popularity'] );
         unset( $product_order['rating'] );
         unset( $product_order['relevance'] );
         unset( $product_order['id'] );
         unset( $product_order['menu_order'] );
    
         return $product_order;
    }
    add_filter( 'avf_wc_product_order_dropdown_frontend', 'my_wc_product_order_dropdown_frontend', 10, 1 );
    

    Best regards,
    Ismael

    in reply to: Text alignment in shopping cart notification box #1411332

    Hey philipbrook,

    Thank you for the inquiry.

    Adding this css code should help.

    .woocommerce-page .button.acfw_apply_notification {
        width: 30% !important;
        position: absolute;
        left: 32px;
        top: 32px;
    }
    
    #top div.woocommerce-message {
        padding: 32px 32px 32px 38%;
    }

    Again, make sure to toggle the file compression and purge the cache.

    Best regards,
    Ismael

    Hey philipbrook,

    Thank you for the inquiry.

    Adding the following css code should adjust the position of the wishlist button below the bundled package.

    #top .bundle_form.bundle_sells_form #wl-wrapper {
        margin-top: 0;
    }
    
    #top .bundle_form.bundle_sells_form + .<a href="https://refer.wordpress.com/r/84/woocommerce/" target="_blank" rel="nofollow">woocommerce</a>-variation-add-to-cart {
        margin-top: -90px;
    }

    Please make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings in order to ensure that the changes take effect.

    Best regards,
    Ismael

    in reply to: Page preloader #1410897

    Hey extraeyes,

    Thank you for the inquiry.

    Where did you check the site speed? The preloader simply waits for the entire page to load before displaying the content of the page, which might feel a little bit slow compared to when it is disabled. However, the actual loading time remains the same.

    If you want to actually check the site speed, please try to use Gtmetrix or Pagespeed Insights.

    // https://gtmetrix.com/
    // https://pagespeed.web.dev/

    The following articles can provide additional guidance on optimizing your site properly.

    // https://gtmetrix.com/wordpress-optimization-guide.html
    // https://kriesi.at/archives/scoring-100-100-in-google-pagespeed-insights-gtmetrix-pagespeed-and-yslow

    Best regards,
    Ismael

    Hey annevoelkel,

    Thank you for the inquiry.

    We may need to inspect the site in order to understand the issue. Please provide a link to the page and post a screenshot. You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot. Here are the steps to follow:

    1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
    2.) Locate the option to upload a file or an image.
    3.) Select the screenshot file from your computer or device and upload it to the platform.
    4.) After the upload is complete, you will be provided with a shareable link or an embed code.
    5.) Copy the link or code and include it in your message or response to provide us with the screenshot.

    Thank you for taking the time to share the screenshot.

    Best regards,
    Ismael

    in reply to: Video on mobile #1410895

    Hey Gianluca,

    Thank you for the inquiry.

    You can include the following CSS code to resize the video for smaller devices, but please note that this might result in certain parts of the video being cut off.

    @media only screen and (max-width: 767px) {
    
      /* Add your Mobile Styles here */
      #top #av_section_2 .av-section-video-bg iframe,
      #top #av_section_2 .av-section-video-bg embed,
      #top #av_section_2 .av-section-video-bg object,
      #top #av_section_2 .av-section-video-bg video {
        object-fit: cover;
      }
    }
    

    Please make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings in order to ensure that the changes take effect.

    Best regards,
    Ismael

    Hey jlarmen,

    Thank you for the inquiry.

    “appears as a menu item instead of the page”

    Could you please provide more details or further explanation? We may need to see a screenshot in order to understand the issue better. Please use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot. Here are the steps to follow:

    1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
    2.) Locate the option to upload a file or an image.
    3.) Select the screenshot file from your computer or device and upload it to the platform.
    4.) After the upload is complete, you will be provided with a shareable link or an embed code.
    5.) Copy the link or code and include it in your message or response to provide us with the screenshot.

    Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.

    Best regards,
    Ismael

    in reply to: Magnific popup not working as expected in mobile #1410892

    Hi,

    Great! Glad to hear that this solution is working for you. If you have any further questions, please feel free to start a new thread.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Avia Layout Editor on Posttype – Events Manager Pro #1410891

    Hi,

    but did you overwrite the functions.php? it now only has the ALB code, but there were many others.

    The functions.php file was actually empty before we added the filter. Are there any other users who have access to the site? You might need to restore the functions.php file using a backup or a restore point.

    Best regards,
    Ismael

    in reply to: Add Overlay to all Text in Easy Slider #1410890

    Hi,

    Thank you for the update.

    We may need to login to the site in order to assist you further, please provide us with your login credentials by following these steps:

    1. Install and activate the “Temporary Login Without Password” plugin. You can find it here.
    2. Once activated, navigate to “Users > Temporary Logins” in the left-side menu.
    3. Click on “Create New” to generate a temporary login.
    4. Enter the email address for the account (you can use (Email address hidden if logged out) ) and select the highest possible role. Set the expiry date to around four days to ensure enough time for debugging.
    5. Click “Submit” to create the temporary account.
    6. In the private section, provide us with the URL that allows us to access the temporary login and assist you.

    Please note that once your issue is resolved, you can remove the plugin. Alternatively, if you prefer not to use the plugin, you can manually create an admin user and share the login credentials in the “private data” field.

    If you have any further questions or concerns, please let us know.

    Best regards,
    Ismael

    in reply to: Blog Layout Settings #1410889

    Hi,

    Did you use the Advanced Layout Builder to create the content of the posts? If so, please note that the Single Post Options will not be applicable to those posts

    Best regards,
    Ismael

    in reply to: Sticky Blogposts when using a masonry gallery #1410888

    Hi Monique,

    1.) The modification mentioned above filters the masonry items and displays the sticky posts above the rest of the items, which differs from what you are trying to achieve. Unfortunately, moving the category sort below the header would require modifications that are beyond the scope of our support. You may consider hiring a freelance developer or reaching out to our partner, Codeable, for assistance.

    // https://kriesi.at/contact/customization

    2.) To add a “total read time” section in your posts, you can utilize any of the following plugins:

    // Reading Time WP Plugin: https://wordpress.org/plugins/reading-time-wp/
    // https://wordpress.org/plugins/search/reading+time/

    3.) If you have used the Advanced Layout Builder to create the content of your posts, you may need to manually add the excerpt for each post.

    If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.

    Thanks!

    Best regards,
    Ismael

    in reply to: List Layout for blog post now showing all post. #1410887

    Hi,

    Sorry for the delay. We are still not sure what is causing the issue, unfortunately. As a temporary workaround, please try to apply a unique category to the missing items, add another posts element below the other, then select the unique category.

    Best regards,
    Ismael

    in reply to: Avia Layout Editor on Posttype – Events Manager Pro #1410666

    Hi,

    Thank you for the info.

    We have added the filter in the functions.php file and created a test page (see private field). Please be aware that activating the ALB will remove all default elements or content from the event page. It is possible that certain features may not function as expected when ALB is enabled.

    Best regards,
    Ismael

    Hi,

    Have you tried temporarily disabling the plugins? Please keep the CSS code for now to hide the unwanted items on a temporary basis.

    Best regards,
    Ismael

Viewing 30 posts - 7,981 through 8,010 (of 67,457 total)