Hi,

Thank you for the update.

The issue occurs because of the custom css rule in the Quick CSS field, which we have temporarily disabled. This limits the height of the slider to 400px and affects the background video.

.avia-slideshow-inner {
    height: 400px !important;
}
.avia-slideshow {
    max-height: 400px !important;
} 

Please make sure to purge the cache before testing the page again.

Best regards,
Ismael

Hey Lunaspace,

Thank you for the inquiry.

Have you recently enabled the cookie consent messages in Enfold > Privacy & Cookies? Users might need to accept cookies initially to access or activate services like Google fonts and reCAPTCHA. However, you can choose the first option for Default Cookie Behaviour settings to enable external services even without the users’ consent.

Best regards,
Ismael

Hi,

As mentioned earlier, you can use the css code above to adjust the size of the background image. Replacing the default property value “cover” with “contain” should decrease the size of the image. You can check for other property values in the following link.

// https://www.w3schools.com/cssref/css3_pr_background-size.php

Best regards,
Ismael

Hi,

Alright! Please let us know if you have any further questions about the theme.

Have a nice day.

Best regards,
Ismael

Hey janika7,

Thank you for the inquiry.

The colors or general styling of the site should remain consistent both on desktop and mobile view. The colors and other styling configurations can be adjusted in the Enfold > General Styling or Advanced Styling panel.

Would you mind providing a screenshot of the issue? You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot. Here are the steps to follow:

1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
2.) Locate the option to upload a file or an image.
3.) Select the screenshot file from your computer or device and upload it to the platform.
4.) After the upload is complete, you will be provided with a shareable link or an embed code.
5.) Copy the link or code and include it in your message or response to provide us with the screenshot.

Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.

Best regards,
Ismael

Hey IrisDepasse,

Thank you for the inquiry.

1.) You can add this css code to correct the layout of the product grid on smaller screens.

@media only screen and (max-width: 768px) {

  /* Add your Desktop Styles here */
  .responsive #top .products .product:nth-child(odd) {
    clear: none !important;
  }
}

2.) What is the aspect ratio of the product image? Most of the items in the grid have a featured image with an aspect ratio of 16:9.

3.) The “no-products-found” container should not display if there are items in the archive page. Did modify or customize any of the product templates? You can add this css code to temporarily hide the “no-products-found” container.

.post-type-archive .woocommerce-no-products-found {
   display: none;
}

Best regards,
Ismael

Hey Lene,

Thank you for the inquiry.

Are you referring to the following thread? Please make sure that the code from the previous thread is present in the functions.php file before using the [social-bookmarks] shortcode.

// https://kriesi.at/support/topic/social-media-icons-in-footer-8/#post-1397572

You can also display social icons in the footer by enabling the Social Icons option in the Enfold > Footer panel.

Best regards,
Ismael

Hey Michael F,

Thank you for the inquiry.

We have noticed that the site is using a very outdated version (4.7.6.5) of the theme, which is probably why the mega menu is not displaying correctly. To fix the issue, please download the latest version (5.6.5) of the theme, then upload it to the site via FTP.

For more info on how to update the theme via FTP, please check the documentation below.

// https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

Best regards,
Ismael

Hi,

Thank you for the update.

We tried to access the site, but we were prevented from doing so by the security plugin. Did you block certain countries’ access to the site?

Your access to this site has been limited by the site owner

Would you mind providing a screenshot of the issue? You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot. Here are the steps to follow:

1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
2.) Locate the option to upload a file or an image.
3.) Select the screenshot file from your computer or device and upload it to the platform.
4.) After the upload is complete, you will be provided with a shareable link or an embed code.
5.) Copy the link or code and include it in your message or response to provide us with the screenshot.

Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.

Best regards,
Ismael

Hey Pierre-Marie,

Thank you for the inquiry.

There is no “justify” alignment option by default. This option has been removed from the WordPress text editor because different browsers render justified text differently, leading to unpredictable results.

Would you mind providing a screenshot of the issue? You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot. Here are the steps to follow:

1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
2.) Locate the option to upload a file or an image.
3.) Select the screenshot file from your computer or device and upload it to the platform.
4.) After the upload is complete, you will be provided with a shareable link or an embed code.
5.) Copy the link or code and include it in your message or response to provide us with the screenshot.

Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.

Best regards,
Ismael

Hey Monica,

Thank you for the inquiry.

The latest version of the theme is 5.6.5. Have you tried installing a security plugin such as Wordfence or WP Cerber to mitigate this kind of injections or attacks? It might be a good idea to engage with a developer who specializes in security to gain insights into the issue and strategies for future prevention.

Best regards,
Ismael

Hi,

Thank you for the update.

We adjusted the link of the menu items a bit. The anchors should be working properly now. Please make sure to purge the cache before testing the page again.

Best regards,
Ismael

Hey Celeranttechnologycorp,

Thank you for the inquiry.

You can manually adjust the colors of Special Heading element by going to the Styling tab. Set the Colors > Heading Color settings to Custom Color, then look for the Custom Seperator Line Color option to adjust the color of the horizontal line.

Best regards,
Ismael

Hey Christy,

Thank you for the inquiry.

You may need to adjust the Youtube URL to the following format.

https://www.youtube.com/watch?v=R8O_Ky2SBJk

Regarding the slider images, they may not be showing properly because of a script error which is possibly related to the “Agent Login” menu item. You may need to replace the URL with a shortened version.

https://tinyurl.com/8jmxpk4t

Best regards,
Ismael

Hey AU5985,

Thank you for the inquiry.

You may need to import the demo manually using the xml files. Please check the documentation below for more info.

// https://kriesi.at/documentation/enfold/import-demos/#how-to-manually-import-a-theme-demo

Best regards,
Ismael