Forum Replies Created
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AuthorPosts
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December 7, 2023 at 8:07 am in reply to: The colour section is smaller than it should be for a short time #1427409
Hey Alex,
Thank you for the inquiry.
Did you enable or install a compression plugin? The height changes on load because the css rule that applies the minimum height to the section doesn’t take effect immediately or is delayed.
.av-minimum-height-50:not(.av-slideshow-section) .container, .av-cell-min-height-50 > .flex_cell { height: 50vh; }Try disabling the compression plugin temporarily and check if the issue persists.
Best regards,
IsmaelHi,
Thank you for the update.
doesn’t have a function to send the soft copy to the sender
This option is not available in the default contact form out of the box; it can only send basic text and HTML tags as an autorespond message, which you will have to manually define in the backend. As mentioned earlier, you might want to explore plugins like Contact Form 7 or Gravity Forms for additional features.
Best regards,
IsmaelHey schweg33,
Thank you for the inquiry.
You can add the script in a single page using the Code Block element from the Advance Layout Builder. Please check the screenshot below.
Screenshot: https://savvyify.com/img/image/HOZQ
Best regards,
IsmaelHi,
Thank you for the inquiry.
Unfortunately, we will not be able to assist you with the specific issue related to these plugins. It is recommended to contact the plugin author for further information and support. Integrating and ensuring compatibility between third-party plugins that are not natively configured in the theme falls outside the scope of the support services we provide.
We apologize for any inconvenience caused. If you have any other questions or require assistance with any other aspects of the theme, please don’t hesitate to reach out.
Best regards,
IsmaelDecember 6, 2023 at 5:07 am in reply to: Missing or wrong type of fields in WPML translation editor #1427303Hey Michael,
Thank you for the inquiry.
The av_button: link entry is only required when you set the links manually, such as for emails or external links. If the link is set to redirect to a post, page, or any built-in content, this field is not required because the theme or WPML automatically redirects the link to the translated version of the content. If you want to edit this manually for every element, make sure to set the link to manual.
We are not sure why it’s not allowed to have new lines in the translation field, unfortunately. Have you tried asking WPML about this?
Best regards,
IsmaelDecember 6, 2023 at 4:54 am in reply to: New Page created: Avia Layout Architect unavaliable #1427302Hi,
Thank you for the update.
Thanks for the quick reply and the recommendation to use ALB when creating a new page!
You may have misunderstood our previous reply. We don’t recommend using the ALB for the events pages because default features will not work when the builder is active. Please stick to the classic or default editor when creating events. This should fix the issues you’re currently having including the issue with the photoslide or featured image.
Best regards,
IsmaelDecember 6, 2023 at 4:50 am in reply to: Shopping cart drop-down empty after adding product and cart page not working #1427301Hi,
Thank you for the info.
We temporarily disabled the Enfold > Performance > File Compression settings, and this seems to have fixed the issue with the cart page. The mini-cart is still not working when adding the product on the actual product page, but it works correctly when we tested it on our own installation. This issue seems to be unique to your installation. We will check the issue further.
Best regards,
IsmaelHi,
Thank you for the inquiry.
the manual uploaded Fonts are placed at the end of the drop-down list!
The uploaded fonts will be added at the very bottom of the list as @Guenni007 mentioned. Please make sure that this font is selected. You may need to toggle or temporarily disable the Enfold > Performance > File Compression settings and purge the cache afterward.
Best regards,
IsmaelHi,
Thank you for the inquiry.
As mentioned by @Guenni007 above, you may need to resize the video and ensure that its aspect ratio is 16:9 so that it covers the color section completely. The current aspect ratio is 3:2. (see private field)
Best regards,
IsmaelHey MikeTandySwag,
Thank you for the inquiry.
1.) Yes, it should be possible with a few css modifications. You can start with the following code.
#top #header #header_main { width: 94%; margin: 0 auto; border: 1px solid rgba(255,255,255,0.25); border-radius: 30px; margin-top: 30px; }2.) To assign different menus for each page, you have to install a separate plugin. Please try one of the plugins below.
// https://wordpress.org/plugins/if-menu/
// https://wordpress.org/plugins/user-menus/
// https://wordpress.org/plugins/different-menus-in-different-pages/Best regards,
IsmaelDecember 6, 2023 at 4:15 am in reply to: gravity forms conditional logic conflict with theme #1427297Hi,
Thank you for the update.
It’s possible that the Gravity Form doesn’t load the necessary scripts because it can’t detect the form placed in a popup container. Unfortunately, this is beyond the scope of our support. You may need to contact the Popup Maker team and ask them if it’s possible to load certain scripts after initializing their popups.
Best regards,
IsmaelDecember 6, 2023 at 4:10 am in reply to: How do i use the woocommerce default cart and checkout #1427293Hey kipperfletcher23,
Thank you for the inquiry.
You can set the default cart and checkout page, and other endpoints in the Woocommerce > Settings > Advanced panel. For more info, please check the documentation below.
// https://woo.com/document/configuring-woocommerce-settings/#page-setup
Best regards,
IsmaelHey GorillaBeats,
Thank you for the inquiry.
When checking out, it automatically redirects to the PayPal payment portal instead of the default WooCommerce checkout page. Did you add any products that don’t use the PayPal portal? Please provide a direct link to the product.
Best regards,
IsmaelHi,
Thank you for the update.
WP-CLI response: ‘[error]FailedToExecuteWpCliCommand: exit status 1[/error] Your server is running PHP version 5.6.40 but WordPress 6.4.1 requires at least 7.0.0.’
Are you using WP CLI to install the theme? Have you tried manually installing and activating it in the dashboard? Even though PHP 8.1.26 is installed, it’s possible that the default PHP version on your server is still 5.6.40, and it is still being used to execute WP CLI. You may need to contact your hosting provider to confirm this.
Best regards,
IsmaelHi,
Great! Glad to know that the issue has been resolved. Please feel free to open another thread if you have more questions about the theme.
Have a nice day.
Best regards,
IsmaelHi,
Thank you for the screenshots.
The shortcode works fine on our end. Please try to delete the NoModif and Not Used versions of the shortcode file because these files might be overriding the file that you’re trying to edit.
Best regards,
IsmaelHi,
Thank you for the info.
Please provide the login details in the private field and make sure that the Appearance > Theme File Editor is accessible.
The Appearance > Theme File Editor is not accessible, so we’re not able to edit the functions.php file. Please enable the editor back so that we can test the modification further. The documentation below should help.
// https://developer.wordpress.org/apis/wp-config-php/#disable-the-plugin-and-theme-file-editor
You should set DISALLOW_FILE_EDIT to false.
define( 'DISALLOW_FILE_EDIT', false );Best regards,
IsmaelHi,
I would like to eliminate the lines around the images and align the images to the header
You can remove the border and space around the gallery with this css code.
#top div .avia-gallery .avia-gallery-big { border: 0; padding: 0; } #top div .avia-gallery img { padding: 0; border-radius: 0; border: 0; }Thank you for your patience.
Best regards,
IsmaelDecember 5, 2023 at 7:13 am in reply to: Adding a widget above content on single post blog pages #1427192Hey Josh,
Thank you for the inquiry.
You can simply reverse the order of $sidebar_content and $content to place the widget area before the content. Please replace the code in the function.php file.
function avf_template_builder_content_mod($content = "") { if (is_singular('post') || is_singular('portfolio')) { $sidebar_content = do_shortcode("[av_sidebar widget_area='before-post-content']"); $content = $sidebar_content . $content; } return $content; } add_filter('avf_template_builder_content', 'avf_template_builder_content_mod', 10, 1);Best regards,
IsmaelDecember 5, 2023 at 7:01 am in reply to: Shopping cart drop-down empty after adding product and cart page not working #1427191Hey sgraf,
Thank you for the inquiry.
The mini-cart seems to be working correctly on our end, but the cart page is not loading at all, as you’ve mentioned. Please check the short clip below.
Clip: https://1drv.ms/v/s!AjjTfXSRbKTvgslO7rwHdLOX_qOzTw?e=mXYPbH
Did you install an extension for the cart page? It looks different compared to the default cart template, and we’ve also found these errors in the console:
Uncaught ReferenceError: _ is not defined at cart/:375:17 Uncaught ReferenceError: wp is not defined at cart/:402:2 at cart/:404:4Best regards,
IsmaelHey Martin Opálený,
Thank you for the inquiry.
We’ve found duplicated html tags in one of the tab titles. It’s possible that there are invalid html tags in the page causing the issue with the builder.
<strong>Case study: Ako zarobiť v PR recykláciou za 4 800 € pol miliónastrong</strong></strong>You need to review the content of the page and remove any invalid tags and make sure that all tags are closed properly.
Best regards,
IsmaelHey Caitlin ,
Thank you for the inquiry.
The site is not loading at all on our end. Did you take the site down or blacklist any countries? Please contact your hosting provider and inquire about the status of your server.
Best regards,
IsmaelDecember 5, 2023 at 6:35 am in reply to: Not able to see stock overlay badge in WooCommerce #1427188Hey Silje,
Thank you for the inquiry.
The “soldout” container is being covered by the product image. You need to increase the z-index to adjust the stack order of the element.
.soldout { padding: 3px 8px; text-align: center; background: #222!important; color: #fff!important; font-weight: 700; position: absolute!important; top: 6px; right: 6px; font-size: 12px; opacity: 1!important; display: block!important; z-index: 100; }Best regards,
IsmaelDecember 5, 2023 at 6:30 am in reply to: Image titles stopped appearing when clicking on them #1427187Hey jim-cp,
Thank you for the inquiry.
Looks like the descriptions are added as the Alt attribute of the image in the Media > Library panel. Have you tried moving this description to the Title attribute field instead? By default, the lightbox retrieves the title attribute of the link or image and uses it as the caption in the lightbox container.
Best regards,
IsmaelHey wavesmediallc,
Thank you for the inquiry.
Did you add html tags to the page (e.g., b, strong, a)? Please make sure that these tags are closed properly, as they could affect the content of the builder and cause missing content on update.
Best regards,
IsmaelHey bouncy1234,
Thank you for the inquiry.
It’s possible that there are permissions you may have missed while creating the private token. Please review the required permissions in the following documentation.
// https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token
These are the required permissions.
– View and search Envato sites (checked by default) (Required)
– View the user’s Envato Account username
– View the user’s email address
– View the user’s account profile details
– Download the user’s purchased items (Required)
– Verify purchases of the user’s items
– List purchases the user has made (Required)Best regards,
IsmaelDecember 4, 2023 at 5:40 am in reply to: Burger Menu JS click action is deferred by WP-Rocket #1427098Hi,
Thank you for the info.
The avia-hamburger-menu-js script still has the defer attribute when we checked the site. Have you tried using the absolute or full URL in the exclusion?
<script type="text/javascript" src="https://w2n9d6m2.rocketcdn.me/wp-content/themes/enfold/js/avia-snippet-hamburger-menu.min.js" id="avia-hamburger-menu-js" defer=""></script>Try to add the following lines in the excluded javascript files field.
https://w2n9d6m2.rocketcdn.me/wp-content/themes/enfold/js/avia-snippet-hamburger-menu.min.js https://aerobis.com/wp-content/themes/enfold/js/avia-snippet-hamburger-menu.min.js /wp-content/themes/enfold/js/avia-snippet-hamburger-menu.min.js https://w2n9d6m2.rocketcdn.me/wp-content/themes/enfold/js/avia-snippet-hamburger-menu.js https://aerobis.com/wp-content/themes/enfold/js/avia-snippet-hamburger-menu.js /wp-content/themes/enfold/js/avia-snippet-hamburger-menu.jsBest regards,
IsmaelHi,
Thank you for the info.
Please add this css code, but do not remove the previous ones.
.main_color a, .main_color strong a, .main_color strong, .alternate_color strong, .alternate_color strong a, .alternate_color a { color: #000000 !important; }After adding the code, please make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings, then purge the cache or perform a hard refresh.
Best regards,
IsmaelDecember 4, 2023 at 4:52 am in reply to: Missing Portfolio categories and bilingual translation #1427096Hey sinix96,
Thank you for the inquiry.
Are you referring to the items in the Projects page? Did you edit the Portfolio Grid element in the page and reselect the new categories in the Content > Select Entries > Which Categories Should Be Used For The Portfolio settings?
To add an auto-translator option to the site, try to use one of the plugins listed below.
// https://wordpress.org/plugins/weglot/
// https://wordpress.org/plugins/gtranslate/
// https://wordpress.org/plugins/automatic-translate-addon-for-translatepress/
// https://wordpress.org/plugins/automatic-translator-addon-for-loco-translate/Best regards,
IsmaelDecember 4, 2023 at 4:44 am in reply to: New Page created: Avia Layout Architect unavaliable #1427095Hey juancarloszeta,
Thank you for the inquiry.
The Advanced Layout Builder (ALB) is not available for events pages by default, so you have to activate it manually. However, we don’t recommend doing this because not all calendar features such as the maps or the calendar itself will be available when ALB is active. If you want to continue, try to add this code in the functions.php file.
/* Advanced Layout Builder für The Events Calendar aktivieren */ function avf_alb_supported_post_types_mod( array $supported_post_types ) { $supported_post_types[] = 'tribe_events'; return $supported_post_types; } add_filter('avf_alb_supported_post_types', 'avf_alb_supported_post_types_mod', 10, 1); /* Advanced Layout Builder für The Events Calendar aktivieren */ function avf_metabox_layout_post_types_mod( array $supported_post_types ) { $supported_post_types[] = 'tribe_events'; return $supported_post_types; } add_filter('avf_metabox_layout_post_types', 'avf_metabox_layout_post_types_mod', 10, 1);Best regards,
Ismael -
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