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Hi,
Thank you for the update.
In the current version (5.2.1) installed on your site, you may need to download the latest version of the theme from your ThemeForest account and upload it manually to your server via FTP. Once the theme is updated to version 7.1.2, you should be able to update it again directly from the dashboard. Please refer to this documentation for more information.
— https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
Best regards,
IsmaelHey dpcram,
Thank you for opening another thread.
As mentioned previously, we may need to log in to the site to properly check the issue. Please create a test account and provide the login details in the private field. We also recommend reaching out to the plugin developers for additional assistance.
Best regards,
IsmaelHi,
You’re welcome! Let us know if you have more questions. Have a nice day.
Best regards,
IsmaelHi,
Thank you for the update.
The SVG file you provided above is not accessible on our end, so the issue is likely related to your server or WordPress installation. Please try to install the following plugin and let us know the result.
— https://wordpress.org/plugins/svg-support/
Best regards,
IsmaelSeptember 5, 2025 at 7:18 am in reply to: Enfold and Paid Membership Pro – any successful integrations? Issues? #1488970Hi,
Thank you for the inquiry.
The Advanced Layout Builder that comes with the theme is completely different from the default Block Editor, so they are not compatible with each other. If the plugin provides shortcodes to create forms, you can insert them in a Text or Code Block element in the builder. Otherwise, you’ll need to continue using the Block Editor. We recommend reaching out to the plugin developers for further assistance.
Best regards,
IsmaelSeptember 5, 2025 at 7:13 am in reply to: Color section aligned to the center of its content #1488969Hi,
Great! Please don’t hesitate to open another thread if you have more questions. Have a nice day.
Best regards,
IsmaelHi,
We are not entirely sure which plugin is adding the css code because it’s being added internally. Try to disable all plugins temporarily, then activate them one at a time to figure out which one is generating the css.
Best regards,
IsmaelHey idcdesign,
Thank you for the inquiry.
Looks like the background color is applied to the column itself, which already contains a background image. Remove the current css modification and replace it with the following code:
#rfbordertop:before { width: 100%; height: 100%; display: block; z-index: 2; position: absolute; top: 0; left: 0; visibility: visible; } #rfbordertop:hover::before { background: #0eb34b7d; } #rfbordertop .av_textblock_section, #rfbordertop .hr { z-index: 20; position: relative; }Let us know the result.
Best regards,
IsmaelSeptember 3, 2025 at 6:26 am in reply to: REDSYS PLUGIN – CREDIT CARD PAYMENT GATEWAY NOT WORKING #1488884Hey rixi,
Thank you for the inquiry.
The effect is actually disabled on mobile view because the css property that enables it is not supported, specially on iOS. You can try enabling it back using the following css code but you may find issues with the transition.
#top .alternate_color.avia-bg-style-fixed, #top .footer_color.avia-bg-style-fixed, #top .header_color .header_bg.avia-bg-style-fixed, #top .main_color.avia-bg-style-fixed, #top .socket_color.avia-bg-style-fixed { background-attachment: fixed; }— https://caniuse.com/background-attachment
Known Issues:
Firefox does not appear to support the local value when applied on a textarea element.
Chrome has an issue that occurs when using the will-change property on a selector which also has background-attachment: fixed defined. It causes the image to get cut off and gain whitespace around it.
iOS has an issue preventing background-attachment: fixed from being used with background-size: coverBest regards,
IsmaelHi,
Did you remove the css code? We didn’t see it when we checked. Please make sure all css code is valid —- try checking for any unclosed css rules.
Best regards,
IsmaelHi,
Thank you for the info.
Did you add this css code? It sets the opacity of the builder modal to 0.9, which makes it appear it’s not editable, even though it actually is editable.
.js { opacity: .09; }If you didn’t add this yourself, we recommend disabling the plugins or temporarily removing the modifications. Let us know the result.
Best regards,
IsmaelSeptember 3, 2025 at 5:00 am in reply to: Possible to hide a tab within a Tab Section on some pages from display? #1488878Hi,
Thank you for the update.
You can apply a custom css class to the Tab Section element where specific tabs need to be hidden, then adjust the css rules accordingly.
#top .custom-tab-section-class-name a[href="#tab-2"][data-av-tab-section-title="2"] { display: none; }Best regards,
IsmaelSeptember 3, 2025 at 4:58 am in reply to: Code block change seems to have affected page display? #1488877Hi,
Great! Glad to know that the issue has been resolved. Please feel free to open another thread if you have more questions.
Have a nice day.
Best regards,
IsmaelHi,
Please continue here: https://kriesi.at/support/topic/redsys-plugin-credit-card-payment-gateway-not-working/
Best regards,
IsmaelSeptember 2, 2025 at 7:45 am in reply to: REDSYS PLUGIN – CREDIT CARD PAYMENT GATEWAY NOT WORKING #1488852Hi,
Thank you for opening another thread.
Unfortunately, we don’t provide support for third-party plugins, and we’re not familiar with Redsys. We’ll do our best and take a look. When we checked the Redsys Diagnostics panel, it indicated an issue with the API connection or integration, which might be the reason why the payment gateway is not working.

url image upload
Please check this documentation for more info: https://sis-d.redsys.es/sis/CAs/comunicadoCertificado.htmlIs this the redsys checkout page?

url image upload
We recommend keeping in touch with the plugin developers for additional assistance.Best regards,
IsmaelSeptember 2, 2025 at 7:31 am in reply to: Call to action header / and question about center content in footer #1488850Hey fiorettipau,
Thank you for the inquiry.
1.) Did you create a header widget area and added an html or text widget to it? Please refer to this section for more info: https://kriesi.at/documentation/enfold/header/#adding-a-header-widget-area
2.) You can use the following css code to move the footer columns and align them with the site title:
#footer .container .flex_column:nth-child(2), #footer .container .flex_column:nth-child(3), #footer .container .flex_column:nth-child(4) { margin-top: 100px; }Best regards,
IsmaelHey rixi,
Thank you for the inquiry.
Try to use this css code to adjust the size of the icon inside the circle:
.avia-icon-list .iconlist_icon.avia-svg-icon img[is-svg-img=true], .avia-icon-list .iconlist_icon.avia-svg-icon svg { height: 2em; width: 1.5em; }Please make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings to ensure that the changes take effect.
Best regards,
IsmaelHey rixi,
Thank you for the inquiry.
Would you mind providing a screenshot of the issue, or provide the login details in the private field? You can use platforms like Savvyify, ImgBB, PostImages or Dropbox to upload and share the screenshot. Here are the steps to follow:
1.) Visit the website of your chosen platform, such as Savvyify, ImgBB, PostImages or Dropbox.
2.) Locate the option to upload a file or an image.
3.) Select the screenshot file from your computer or device and upload it to the platform.
4.) After the upload is complete, you will be provided with a shareable link or an embed code.
5.) Copy the link or code and include it in your message or response to provide us with the screenshot.Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.
Best regards,
IsmaelSeptember 2, 2025 at 6:45 am in reply to: Possible to hide a tab within a Tab Section on some pages from display? #1488846Hey Martina,
Thank you for the inquiry.
The custom css class (hide-this-tab) is only applied to the tab content, so it can’t be used to hide the tab section title. Try to use the following css code instead:
#top .av-tab-section-inner-container .hide-this-tab { display: none; } #top a[href="#tab-2"][data-av-tab-section-title="2"] { display: none; }The selector a[href=”#tab-2″][data-av-tab-section-title=”2″] should hide the second tab section title.
Best regards,
IsmaelHey dondela,
Thank you for the inquiry.
You can try this css code to display images above the category sort buttons:
.sort_by_cat a:before { content: ''; width: 100px; height: 100px; display: block; background-size: contain; } .sort_by_cat .css_sort_button:before { background-image: url(https://site.com/images/placeholder.svg); } .sort_by_cat .javascript_sort_button:before { background-image: url(https://site.com/images/placeholder.svg); }The parts .css and .javascript represent the names of the category sort buttons.
Best regards,
IsmaelHey dweddell,
Thank you for the inquiry.
Unfortunately, it’s not possible to display different post types using the Portfolio Grid element. However, you can try using the Masonry element instead. To make it resemble a Portfolio Grid, set the Styling > Masonry Settings > Gap between elements settings to Large.
Best regards,
IsmaelHi,
Thank you for the inquiry.
You can add this css code to adjust the hover state of the social icon:
#top #wrap_all .av-social-link-bluesky:hover a, #top #wrap_all .av-social-link-bluesky a:focus { color: #fff; background-color: #a67658; } #top .socket_color .social_bookmarks a, #top .socket_color .social_bookmarks a svg { filter: grayscale(1); } #top .socket_color .social_bookmarks .social_bookmarks_bluesky svg { opacity: 0.5; }Best regards,
IsmaelHi,
We may need to login to the site to properly check the issue. Please open a new thread, create a test page, then provide the login details in the private field.
Best regards,
IsmaelSeptember 1, 2025 at 7:05 am in reply to: An error occurred > Error occured when trying to connect to server. #1488793Hi,
Thank you for the inquiry.
We were able to reproduce the same issue and found an error in the enfold/config-templatebuilder/avia-template-builder/php/class-element-templates.php file.
Please try to edit the class-element-templates.php file and replace its contents with the following code: https://pastebin.com/NaPqGZWS
Best regards,
IsmaelHey Nicolas,
Thank you for the inquiry.
To be able to open a ticket in the forum, you have to register an account using your purchase code on the following page: https://kriesi.at/support/register/
Once registered, you can open a new thread using this form: https://kriesi.at/support/forum/enfold/#new-post
Regarding the plugin issue, it’s possible that the plugin requires users to be logged in to use the payment option. You will need to confirm this with the plugin developers. Please reach out to the plugin developers for additional information regarding the issue.
Best regards,
IsmaelHey Alexandre,
Thank you for the inquiry.
Would you mind providing a screenshot of the report, or share the site URL in the private field? You can use platforms like Savvyify, Imgur or Dropbox.
Best regards,
IsmaelHi,
Great! Let us know if you have more questions. Have a nice day.
Best regards,
IsmaelHi,
As mentioned above, you should not add link tags to the excerpt, as it will break the site layout. Looks like you’re trying to use button row shortcode, which creates links and breaks the masonry element. We recommend disabling this modification. The following html will also break the masonry element.
<a href="https://neu.balikci-schmidt.de/allgemein/dr-roswitha-koenigswieser-im-gespraech-3/">Klick mich</a> <a href="https://neu.balikci-schmidt.de/allgemein/dr-roswitha-koenigswieser-im-gespraech-3/">Aufruf zum Handeln</a> <a href="https://neu.balikci-schmidt.de/allgemein/dr-roswitha-koenigswieser-im-gespraech-3/">Klick mich</a>Best regards,
Ismael -
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