Hi Frink!

Thank you for visiting the support forum!

It sounds like you might be having an issue with a third party plugin or script. Regretfully, we cannot provide support for third party plugins or scripts as stated on our support policy due to the fact that there is simply no way to account for all of the potential variables at play when using another developer’s plugin or script. Because of this, any questions you have regarding setup, integration, or troubleshooting any piece of functionality that is not included on the theme package will need to be directed to the plugin author. Also, please update the theme to Enfold 2.8.1.

Thank you for your understanding.

Cheers!
Ismael

Hey Heathcliffe!

Thank you for the heads up!

Please try to add this on Quick CSS to change the background of the header meta container to transparent:

.html_header_transparency div#header_meta {
box-shadow: none;
border: none;
background: transparent !important;
}

Cheers!
Ismael

Hey!

Thank you for the update.

We can’t reproduce the issue on our end too. I’ll keep the thread open. It is possible that you added an html tag and forget to close it which breaks the color section layout.

Regards,
Ismael

Hi Nerohm!

Thank you for using the theme.

Are you trying to add the background on a color section? If possible, please post a screenshot on where you want to display the background. Please try to add this on Quick CSS or custom.css:

.page-id-2874 div#av_section_1, .page-id-2896 div#av_section_1 {
background: #ffffff url(https://florestana.com/wp-content/uploads/2013/04/fundo_rodape.jpg) bottom center repeat-x scroll;
}

Cheers!
Ismael

Hi canter!

Thank you for using the theme!

Is this still happening? Where is the actual color section on the page that is having this issue? If you don’t mind, please post a screenshot. If possible, please create a test page. We would like to inspect it.

Regards,
Ismael

Hi!

Thank you for the access.

I created a test page and added a bunch of text blocks. I even added the media player code that you place on a text block. Updated the page a few times and it’s working. http://mara-events.de/cms/test-page/

Please try to test it on another browser and computer. If I am not mistaken, you’re having problem with the audio player. Please use an audio or playlist plugin instead of copying the whole code on a text block. Remove the inline styling to fix the audio player issue.

Cheers!
Ismael

Hi egraphique!

Thank you for using the theme!

Please try this on Quick CSS or custom.css.

.survolslide {
transition: opacity 0.5s ease;
opacity: 0;
}

.survolslide: hover {
opacity: 0.7;
}

Best regards,
Ismael

Hey Tetratus4!

Thank you for visiting the support forum!

Looks like the first two issues has to do with the theme not being the latest version. If you don’t mind, please post the website url here so that we can inspect it. Make sure that you’re running Enfold 2.8.1 on WordPress 3.9 or higher. Regarding the contact form, yes, that is possible. Please create a page then insert the contact form element under the content element panel. If you want a more extensive forms, you can try the contact form 7 and Gravity Forms plugins.

4.) You can’t switch between the Default Editor and the Advance Layout Builder. If you want to see the actual shortcode below the advance layout builder, edit functions.php and find this code on line 16:

if(isset($avia_config['use_child_theme_functions_only'])) return;

Below, add this code:

//set builder mode to debug
add_action('avia_builder_mode', "builder_set_debug");
function builder_set_debug()
{
return "debug";
}

You will be able to see the actual shortcode below the builder. In case you have any questions, please take some time to review all of the resources in the Theme Documentation as a lot of basic stuff like theme installation, css snippets etc are already available in there with better explanation and awesomeness. Watch some of our Video Tutorials to learn more about the different aspect of the theme. You can also search the forums for queries that has been answered before that might be related to your problem.

If you find that you still have questions after taking the time on our documentations, don’t hesitate to let us know and we will be happy to assist you. If you have any requests or you feel like giving us a warm hug? You can definitely post it on our Feature Requests page. :)

Best regards,
Ismael

Hey cfrushour!

Thank you for using the theme!

First of all, please make sure that you’re running WP 3.9 plus the latest version of the theme 2.8.1. Post the website url here so that we can inspect it. Please try the fix on .htaccess provided on this link: http://www.fontsquirrel.com/blog/2010/11/troubleshooting-font-face-problems

If you’re using CDN, please ask your CDN provider to exclude the fontello fonts suffixes .eot,.woff, .ttf and .svg file type from cache.

Best regards,
Ismael

Hi Eve!

Thank you for using the theme!

Before doing this, please test it on a dummy site. First, edit functions.php, find this code on line 98:

$avia_config['imgSize']['gallery'] 		 		= array('width'=>710, 'height'=>575 );						// images for portfolio entries (2,3 column)

Replace it with:

$avia_config['imgSize']['gallery'] 		 		= array('width'=>9999, 'height'=>9999, 'crop'=>false );						// images for portfolio entries (2,3 column)

This will make sure that the theme will not crop the images and accept all proportions. After that, add this on Quick CSS or custom.css:

#top .portfolio-preview-image .avia-gallery img {
float: none;
padding: 7px !important;
width: auto;
display: inline-block;
}

#top .portfolio-preview-image .avia-gallery .avia-gallery-big-inner {
text-align: center;
}

Regenerate the thumbnails using this plugin: http://wordpress.org/plugins/regenerate-thumbnails/

Cheers!
Ismael

Hi jengraph!

Thank you for visiting the support forum!

The header layout that you’re trying to achieve is a bit complicated and is really not responsive friendly. You might want to consider removing the header background on mobile devices specially on iPhone. The text at the bottom will be stretched beyond recognition when viewing on small screens. Please try to add this on Quick CSS or custom.css to resize the background image on smaller screens:

@media (min-width: 640px) and (max-width: 980px) {
body .header_color .header_bg {
height: 116px;
margin-top: 140px !important;
background-size: 100% 100% !important;
}
}

@media (max-width: 639px) {
body .header_color .header_bg {
height: 80px;
margin-top: 128px !important;
background-size: 100% 100% !important;
}
}

If you want to remove the header background on smaller screens, please use this:

@media (max-width: 768px) {
.header_color .header_bg, .header_color {
background: #ffffff;
background-color: #ffffff;
}
}

Cheers!
Ismael

Hi!

Thank you for the update.

I don’t know if this is going to help but the two pages Privacy Matters and Security Matters is not set up with the same layout. The title or text block “Privacy Matters” is inside the a column layout while the title “Security Matters” is not. There is also an inline style on both title but they’re not the same. This is for the Privacy Matters page:

<p style="text-align: left; font-size: 50px; color: #adadad; font-weight: 600;">Privacy Matters</p>

This is for the Security Matters page:

<p style="text-align: left; font-size: 50px; color: #adadad; font-weight: 600; line-height: 120%;">Security Matters</p>

The difference is the line-height property. My point here is, there’s nothing wrong with the hr element but the way you set up the page.

Regards,
Ismael

Hi!

Thank you for the update.

Yes, I can see it now. I’ve the changed the second slide’s link to http://79.170.44.148/phoenixperformancecentre.co.uk/group-training/. Please check: http://79.170.44.148/phoenixperformancecentre.co.uk

Regards,
Ismael

Hi dalboslampen!

Thank you for visiting the support forum!

Please add this on Quick CSS or custom.css if you want to remove the default language flags:

li.language_nb.avia_current_lang, li.language_nb.avia_current_lang + li {
display: none;
}

Best regards,
Ismael

Hey!

Thank you for the update.

The code is working on our end. What is the Menu and Logo Position of your current site? I can’t see it because the website is on maintenance mode. If possible, please post a screenshot of what you’re trying to do. Regarding the color section, the element is meant to be always full width. What you can do is to set the page’s layout to No Sidebar then add 3/4 and 1/4 column layout on top of the color section. Add the content on the 3/4 column and the Widget Area element on the 1/4 column to act as sidebar.

Regards,
Ismael