Page 1846 – Support | Kriesi.at – Premium WordPress Themes

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Posts
October 2, 2014 at 7:57 am in reply to: Portfolio Post 404 #328707
Ismael
Moderator
Hi!

Thank you for the info.

1200px for slider height is a bit to tall in my opinion. Anyway, try adding this on Quick CSS or custom.css to fix the background:
```
@media only screen and (max-width: 767px) {
img.ls-bg.ls-preloaded {
height: 100% !important;
width: 100% !important;
}
}
```
Regarding the portfolio, did you disable the Sortable? setting?

Best regards,
Ismael
October 2, 2014 at 7:52 am in reply to: Full Calendar Long Events #328705

Ismael
Moderator

Hey!

Not exactly sure what’s causing the issue here. Enfold 3.0 supports https://wordpress.org/plugins/the-events-calendar/ plugin. You might to want to switch plugins for better compatibility. Again, please contact the plugin author.

Best regards,
Ismael

October 2, 2014 at 7:42 am in reply to: Visual editor not working with WPEngine #328702
Ismael
Moderator
Hi!

Please use this on Quick CSS or custom.css:
```
.phone-info span {
padding: 0px 10px 0 0;
margin: 0px 0 0 5px;
}

.phone-info {
position: relative;
top: 10px;
}
```
Best regards,
Ismael
October 2, 2014 at 7:31 am in reply to: Article slider excerpt #328697

Ismael
Moderator

Hey!

Magazine element doesn’t show excerpts by default. How did you add the excerpts? You can’t control the excerpt size via filter. You may need to manually control the summary on the Excerpt meta box.

Cheers!
Ismael

October 2, 2014 at 7:27 am in reply to: Masonry-Portfolio Color Overlay #328696
Ismael
Moderator
Hey!

You can use this to adjust the position of the headlines on mobile device:
```
@media only screen and (max-width: 767px) {
.av-fixed-size .av-masonry-entry .av-inner-masonry-content, .av-caption-on-hover .av-masonry-item-with-image.av-masonry-entry .av-inner-masonry-content {
position: absolute;
bottom: 0;
}

.av-masonry-entry .av-masonry-entry-title {
line-height: 1.1em;
font-size: 11px;
}
}
```
Regards,
Ismael
October 2, 2014 at 7:22 am in reply to: Shopping Cart in the Sidebar – Formatting Issue #328694

Ismael
Moderator

Hey chinmaytam!

Thank you for using Enfold.

Please refer to this link: https://kriesi.at/support/topic/woocommerce-shopping-cart-widget-layout-bug/

Regards,
Ismael

October 2, 2014 at 7:18 am in reply to: Blog page url keeps changing and image not showing up #328692

Ismael
Moderator

Hi!

Alright. Which of these pages is your blog page? Please set the blog page on Enfold > Theme Options > Where do you want to display blog? setting. Reset the setting on Settings > Reading to default. Please post the login details here and set it as a private reply. We would like to check it.

Regards,
Ismael

October 2, 2014 at 7:08 am in reply to: Contactform: Optionfield: other seperator than comma #328687

Ismael
Moderator

Hi ThomasYoung!

Thank you for using the theme.

Unfortunately, you need to use the html entity of the comma symbol. We reported this issue to Kriesi. Please refer to these links for a temporary fix:

https://kriesi.at/support/topic/contact-form-doesnt-show-a-field-after-upgrading-the-them/
https://kriesi.at/support/topic/problems-with-avia-page-builder-contact-form/

Regards,
Ismael

October 2, 2014 at 7:05 am in reply to: background video on mobiles #328684

Ismael
Moderator

Hey Sophieja23!

Thank you for using Enfold.

Unfortunately, you’ll need to add a fallback image for mobile devices. Video backgrounds are disabled on mobile devices due to various incompatibility reasons. You can try to embed a video using the Layer Slider.

Regards,
Ismael

October 2, 2014 at 7:01 am in reply to: added: full support and styling for “The Events Calendar” #328681
Ismael
Moderator
Hi!

Unfortunately, you still can’t add the layer slider or any other full width slider on top of the single event or event overview page. You’ll need to install layer slider as a standalone plugin to enable the slider shortcode. You can then edit template files on config-events-calendar > views folder. You can move the tribe events bar or filters with this:
```
#tribe-events-bar {
margin-top: 0;
}
```
Cheers!
Ismael
October 1, 2014 at 11:45 am in reply to: Menu goes behind logo on tablet only #327978

Ismael
Moderator

Hi heideo!

Thank you for using Enfold.

Please go to Enfold > Header Layout > Mobile Menu panel. Choose the second option of the Header Mobile Menu activation setting.

Regards,
Ismael

October 1, 2014 at 11:44 am in reply to: LayerSlider Zoom Video To Fill Banner Space #327976
Ismael
Moderator
Hi Tech!

Thank you for using Enfold.

Use the Video shortcode element. Generate the shortcode using the shortcode wand then copy it. Create a layer then switch to HTML mode. Create a new container then add the video shortcode inside:
```
<div class="fullwidth-video">
[av_video src='http://vimeo.com/1084537' format='16-9' width='16' height='9' custom_class='']
</div>
```
Go to the Transition panel then edit the Transition In options. Set the Scale Y and X to 0. And the Duration to 5000. The Delay set to 2000.

Add this on Quick CSS or custom.css:
```
.fullwidth-video .avia-video.avia-video-16-9 .avia-iframe-wrap {
width: 100% !important;
height: 100% !important;
}
```
Cheers!
Ismael
October 1, 2014 at 11:25 am in reply to: new header styles – messed up my site – dang #327970

Ismael
Moderator

Hi!

Can you please provide a screenshot of the issue on mobile device? It looks fine when I checked it. This is what it looks like:

Regards,
Ismael

October 1, 2014 at 11:18 am in reply to: Enfold Menu is overlapping on iPad and not showing up on iPhone #327967

Ismael
Moderator

Hi!

I checked the site but I’m still not sure why the mobile menu is not showing. Did you modify anything on the theme files? Please try to deactivate all plugins then download the latest version of the theme, Enfold 3.0. Update the theme via FTP.

Best regards,
Ismael

October 1, 2014 at 10:57 am in reply to: Icon, Button, Link in Main Menu #327963

Ismael
Moderator

Hey!

What do you mean it won’t stay in the navigation bar permanently? Do you mind providing a screenshot? I checked the site but I don’t see any icon shortcodes on the main menu.

Best regards,
Ismael

October 1, 2014 at 10:55 am in reply to: Permalink / SEO Issue #327961

Ismael
Moderator

Hi!

Please refer on this link for a possible fix: https://kriesi.at/support/topic/yoast-seo-1-5-5-3-bug-may-affect-your-seo-please-downgrade-to-1-5-5/

Best regards,
Ismael

October 1, 2014 at 10:51 am in reply to: Can't load Advanced Layer Editor #327959

Ismael
Moderator

Hi!

Can you please post the login details here? Just set it as a private reply. No one can see it but us. We don’t usually use email for login credentials. I checked the website but it’s still using the default dummy data.

Regards,
Ismael

October 1, 2014 at 10:48 am in reply to: Multiple Errors Showing Up on Page Load #327958

Ismael
Moderator

Hi slui!

Thank you for using Enfold.

I checked the site but I got into a 500 – Internal Server Error. Please ask your hosting provider why this is happening. Did you recently update WordPress to 4.0? Make sure that you’re running Enfold 2.9.2 or wait for the Enfold 3.0 update.

Best regards,
Ismael

October 1, 2014 at 10:47 am in reply to: Problem with link post / grid format #327957
Ismael
Moderator
Hi oliviad!

Thank you for using Enfold.

You can hide the blog grid meta with this on Quick CSS or custom.css:
```
.slide-meta {
display: none;
}
```
Regards,
Ismael
October 1, 2014 at 10:46 am in reply to: Images are disappearing from my media. #327955

Ismael
Moderator

Hi!

Thank you for using Enfold and sorry for the delay.

I created a test page then upload two images: http://coolsitemachine.com/test-image-upload/

They show up fine but like you said they are not available on the media library. Please try to regenerate the thumbnails using this plugin: http://wordpress.org/plugins/regenerate-thumbnails/

Best regards,
Ismael

October 1, 2014 at 10:37 am in reply to: Where to Insert Google+ Code #327953
Ismael
Moderator
Hi!

Can you please post the google+ code on pastebin.com? You can use something like this on functions.php:
```
function googleplus_code() { 
	if(is_front_page()) {
		$output = "\n";
		$output .= 'GOOGLE+ CODE HERE';
		$output .= "\n";
		echo $output;
	}
}

add_action('wp_head', 'googleplus_code', 10);
```
Cheers!
Ismael
October 1, 2014 at 10:33 am in reply to: Adding Button With Icon Causes Page To Not Load #327951

Ismael
Moderator

Hi!

The website is not loading: http://awesomemath.dyndns.org/summer-program/forum/

I’ll ask the rest of the support team to take a look. Please ask your host if your account has a preset memory limit. Sometimes, you can’t exceed those limits no matter how you set it. Also, please try to deactivate the plugins then test it on another browser.

Cheers!
Ismael

October 1, 2014 at 10:29 am in reply to: RSS Feed is blank #327948

Ismael
Moderator

Hey ojasray!

Did you check it using chrome? Chrome does not support rss feed by default. You need to use chrome rss extensions. Try checking it on Firefox.

Cheers!
Ismael

October 1, 2014 at 10:26 am in reply to: Gravity Forms menu shows up behind Enfold interface #327945

Ismael
Moderator

Hey!

You’re using a third party plugin for the slider (cuteslider). I’m sorry but we don’t provide support for third party plugins. Please ask the plugin author.

Regards,
Ismael

October 1, 2014 at 10:13 am in reply to: html_header_top.html_header_sticky #header.header-scrolled #327937

Ismael
Moderator

Hey aribann!

Thank you for using Enfold.

I checked the site on tablet screen size and the header looks fine. Please provide a screenshot of the issue.

Cheers!
Ismael

October 1, 2014 at 10:09 am in reply to: Shortcodes in custom menu #327936
Ismael
Moderator
Hi!

Please set a dummy secondary menu then hide it using this on Quick CSS or custom.css:
```
#header_meta nav.sub_menu {
visibility: hidden;
}
```
Cheers!
Ismael
October 1, 2014 at 10:04 am in reply to: Layerslider resposive resizing issue #327931

Ismael
Moderator

Hey Tim!

Thank you for using Enfold.

Edit the layer then look for the Attributes panel. Add a unique selector on the Classes field. Use this selector inside a css media query to either hide the specific element on mobile device or change the style.

Regards,
Ismael

October 1, 2014 at 10:03 am in reply to: Enfold Showcase #327929

Ismael
Moderator

Hey!

Good job guys! Thank you for using Enfold. Version 3.0 is coming soon! Watch out for it! :)

Cheers!
Ismael

October 1, 2014 at 10:02 am in reply to: Inserting color section pushes down sidebar #327928

Ismael
Moderator

Hi!

@Mary: Do you mind providing a screenshot of what you’re trying to do? With CSS you can add background colors on any elements. You can also add unique selector to any elements on the advance layout builder except for column layouts. Refer to this link for more info:
http://kriesi.at/documentation/enfold/turn-on-custom-css-field-for-all-alb-elements/

Best regards,
Ismael

October 1, 2014 at 10:00 am in reply to: Home slider bottom navigation bullets change color #327927
Ismael
Moderator
Hi!

You can use this:
```
#top .avia-layerslider .ls-bottom-slidebuttons a, #top .avia-layerslider .ls-nav-start, #top .avia-layerslider .ls-nav-stop {
height: 20px;
width: 20px;
border-radius: 30px;
}
```
Use this for the hover state:
```
#top .avia-layerslider .ls-bottom-slidebuttons a.ls-nav-active, #top .avia-layerslider .ls-bottom-slidebuttons a:hover, #top .avia-layerslider a.ls-nav-start:hover, #top .avia-layerslider a.ls-nav-stop:hover, #top .avia-layerslider a.ls-nav-start-active, #top .avia-layerslider a.ls-nav-stop-active {
opacity: 0.6;
filter: alpha(opacity=60);
background: #000;
}
```
Regards,
Ismael
Author

Posts

Viewing 30 posts - 55,351 through 55,380 (of 67,229 total)

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