Forum Replies Created

Viewing 30 posts - 5,101 through 5,130 (of 67,591 total)
  • Author
    Posts
  • in reply to: Self hosted video – only link is visible #1447781

    Hey nm,

    Thank you for the inquiry.

    The video URL or format is invalid. The video format should be mp4, ogv, or webm. You can also use YouTube or Vimeo videos.

    Best regards,
    Ismael

    in reply to: Menu Parallax Demo Issues #1447628

    Hi,

    Thank you for the inquiry.

    However, once I go to any internal page (Photography for example), highlighting the Services section again now displays a rather large and inelegant submenu.

    Did you create a different menu for the inner pages? Please check the Services menu item in the Appearance > Menus panel, and make sure that mega menu is not enabled.

    Best regards,
    Ismael

    in reply to: Different header on mobile #1447621

    Hi,

    Thank you for the inquiry.

    How did you add the dummy content? We can only see one widget in the header, and the logo is missing. You can add two widgets in the header: one for the current layout and another for the phone and email icon, then we can provide the css code to toggle the visibility of the widgets on desktop and mobile view.

    Please provide a screenshot of the changes you’d like to implement using platforms like Savvyify, Imgur, or Dropbox.

    Best regards,
    Ismael

    in reply to: Can’t import demo file #1447620

    Hi,

    Thank you for the info.

    The theme should be compatible with PHP 8.0, which is already installed on your server. However, as mentioned above, the PHP ZipArchive Extension is not enabled. You need to ask your hosting provider to enable this option before importing the demo. If that is not possible, you can manually import the demo using the XML files. Please check the link below for more info:

    // https://kriesi.at/documentation/enfold/import-demos/#how-to-manually-import-a-theme-demo

    After downloading your preferred demo files, you can also upload them in the Tools > Import > WordPress Importer panel.

    Best regards,
    Ismael

    in reply to: Updating Failed error #1447617

    Hey Renard,

    Thank you for the inquiry.

    Have you tried deactivating the plugins temporarily? Please clone the site to a different domain, then post the login details in the private field so that we can properly check the issue. Make sure to update the theme to version 5.7.1.

    Best regards,
    Ismael

    in reply to: Session Timeout Setting #1447616

    Hey robertbwc,

    Thank you for the inquiry.

    We’ve found this hook that might help with what you’re trying to do:

    // https://developer.wordpress.org/reference/hooks/auth_cookie_expiration/

    Example:

    
    function av_set_auth_cookie_expiration($expiration, $user_id, $remember) {
        $expiration = 15 * MINUTE_IN_SECONDS;
    
        return $expiration;
    }
    add_filter('auth_cookie_expiration', 'av_set_auth_cookie_expiration', 10, 3);
    
    

    Best regards,
    Ismael

    in reply to: Search Bar Colors #1447615

    Hey annameis,

    Thank you for the inquiry.

    Please use this css code to adjust the text color in the search bar:

    #top .header_color input[type='text']#s {
        color: red;
    }

    Best regards,
    Ismael

    in reply to: Custom HTML Widget in Footer to Create a CTA Buttom #1447614

    Hi,

    Thank you for the update.

    Please include this css code to adjust the color of the button text on hover:

    #custom_html-2 button:hover a {
        color: #000000;
    }
    

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    Unfortunately, this option is not available in the theme by default. You may need to use a plugin and create additional functions to track user sessions. You also have the option to hire a freelancer who can assist you with the customization. You can find freelancers who specialize in theme customization by visiting our customization page.

    If you have any other questions or require further assistance, please feel free to let us know.

    Best regards,
    Ismael

    Hi,

    Unfortunately, this is the only option for now, aside from editing the archive template files directly. Please feel free to open another thread if you have more questions.

    Thank you for your understanding.

    Best regards,
    Ismael

    in reply to: Shop overview images shrink to fit #1447611

    Hey fanlokbun,

    Thank you for the inquiry.

    You may need to adjust the size of the thumbnail in the Appearance > Customize > WooCommerce > Product Images panel. Adjust the value of the Thumbnail width based on the usual size in which you upload the image, and set Thumbnail cropping to Uncropped.

    Best regards,
    Ismael

    in reply to: toggle titles at bottom … #1447610

    Hey Guenter,

    Thank you for the inquiry.

    We are not sure we understand what you’re trying to do, and we can’t find any Accordion element on the page above. Would you mind providing a screenshot or a short clip?

    Best regards,
    Ismael

    in reply to: Product Category Pages – Use Advanced Layout Editor #1447546

    Hey El,

    Thank you for the inquiry.

    TIt would be way easier to be able to editor product categories just like normal pages. Any chance this can be enabled in Enfold?

    This is not possible with the Advance Layout Builder (ALB), unfortunately. We recommend creating custom pages with the ALB, then redirect the categories to these pages. You can use the following plugin:

    // https://wordpress.org/plugins/eps-301-redirects/
    // https://wordpress.org/plugins/redirection/

    Best regards,
    Ismael

    in reply to: Woocommerce product listing per page not working #1447521

    Hi,

    No problem! Glad to know that this has been resolved. Please feel free to open another thread if you have more questions about the theme.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Page attributes #1447520

    Hi,

    Thank you for the screenshots.

    What do you mean by “File option”? The tabs is included in the “Archives” template by default. If you want it removed, you have to edit the template-archives.php file or add this css code:

    .page-template-template-archives .tabcontainer {
        display: none;
    }

    Best regards,
    Ismael

    in reply to: iPhone Responsive Issues #1447519

    Hi,

    Thank you for the screenshot.

    The “treatments” page looks a bit different on our end (see private field). Have you tried adding a Separator / Whitespace element above the other content? You can set this element to display only on mobile view by adjusting the Advanced > Responsive > Element Visibility settings.

    Best regards,
    Ismael

    in reply to: Loop a slide in Layerslider #1447518

    Hey Renard,

    Thank you for the inquiry.

    You can set the slide to repeat or loop in the Project Settings > Slideshow > Cycles section. Adjust the cycles value as needed.

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    We provided a screenshot of what we see on our end. Please check the private field, and in the meantime, try temporarily disabling the Enfold > Performance > File Compression settings. Let us know if the issue persists. Have you tried testing it on a different browser?

    Best regards,
    Ismael

    in reply to: Page attributes #1447153

    Hey Rocuant,

    Thank you for the inquiry.

    The sidebar seems to be displaying as expected. Would you mind providing a screenshot of the issue? You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot. Here are the steps to follow:

    1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
    2.) Locate the option to upload a file or an image.
    3.) Select the screenshot file from your computer or device and upload it to the platform.
    4.) After the upload is complete, you will be provided with a shareable link or an embed code.
    5.) Copy the link or code and include it in your message or response to provide us with the screenshot.

    Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.

    Best regards,
    Ismael

    in reply to: Woocommerce product listing per page not working #1447143

    Hi,

    Thank you for the info.

    We temporarily hid the code block element with the product shortcode and replaced it with the Product Grid element. The expected number of entries shows correctly, and the sorting works as expected.

    We also noticed that the site contains an older version (5.6.4) of the theme. Please upgrade it to the latest version (5.7.1) as soon as possible.

    Best regards,
    Ismael

    in reply to: Adding Google Tag Manager script to the site #1447142

    Hi,

    Thank you for the update.

    We added the code to the parent theme’s functions.php file. Please note that this code will be removed when you update the theme. We recommend installing a child theme or using a code injector such as the following:

    // https://wordpress.org/plugins/wp-coder/
    // https://wordpress.org/plugins/insert-php-code-snippet/

    Best regards,
    Ismael

    Hi,

    Great! Glad to know that you managed to solve the issue. Let us know if you have more questions.

    Have a nice day.

    Best regards,
    Ismael

    Hey Michael,

    Thank you for the inquiry.

    The background image of the color section and the styling of other elements are consistently loading when we check. Would you mind providing a screenshot of the issue?

    Best regards,
    Ismael

    in reply to: Ticktock Social Media Icon #1447137

    Hey engage24,

    Thank you for the inquiry.

    The icon is already included in the default list. You can find it before X (twitter) icon. It’s also available in the Enfold > Social Profiles panel. Please make sure to update the theme to version 5.7.1.

    Best regards,
    Ismael

    in reply to: Contact form button custom styling #1447134

    Hey Richard,

    Thank you for the inquiry.

    You can try this css code to insert the arrow icon before the submit button text.

    div#avia_6_1 + .form_element:before {
        content: '';
        background: url('https://meridiancivilengineering.co.uk/wp-content/uploads/2024/05/arrow.svg');
        width: 30px;
        height: 30px;
        display: block;
        position: absolute;
        z-index: 100;
        top: 10px;
        left: 12px;
    }
    
    div#avia_6_1 + .form_element input.button {
        padding-left: 50px;
    }

    Best regards,
    Ismael

    in reply to: Mailchimp-Popup #1447133

    Hi,

    You have to create the button or the link manually. You can place it in a code or text block along with the Mailchimp shortcode.

    <a href="#test-popup" class="open-popup-link">Click this button to open form in lightbox</a>
    <div id="test-popup" class="white-popup mfp-hide">
    YOUR MAILCHIMP SHORTCODE GOES HERE</div>
    

    Then add this code in the functions.php file:

    function add_custom_script(){
    ?>
    <script type="text/javascript">
    jQuery(window).load(function(){
    	jQuery('.open-popup-link').magnificPopup({
    	  type:'inline',
    	  midClick: true
    	});
    });
    </script>
    <?php
    }
    add_action('wp_footer', 'add_custom_script');
    

    Best regards,
    Ismael

    in reply to: Woocommerce sorting #1447132

    Hi,

    Thank you for the inquiry.

    This is possible, but it will require a lot of changes to the function. By default, the product order (price, name, etc.) is separate from the product sort (asc, desc). Unfortunately, this level of customization is not covered by our support. You may need to hire a freelancer who can assist you with the customization. You can find freelancers who specialize in theme customization by visiting our customization page.

    // https://kriesi.at/contact/customization

    If you have any other questions or require further assistance, please feel free to let us know.

    Best regards,
    Ismael

    in reply to: iPhone Responsive Issues #1447129

    Hey nV15OoBtg21iTn5z,

    Thank you for the inquiry.

    We can’t see any layout issue with the color section and the header. Would you mind providing a screenshot? You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot. Here are the steps to follow:

    1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
    2.) Locate the option to upload a file or an image.
    3.) Select the screenshot file from your computer or device and upload it to the platform.
    4.) After the upload is complete, you will be provided with a shareable link or an embed code.
    5.) Copy the link or code and include it in your message or response to provide us with the screenshot.

    Regarding the contact page, please add this css code:

    @media only screen and (max-width: 989px) {
      /* Add your Mobile Styles here */
      .avia-icon-list .av-iconlist-empty .iconlist_title {
        word-wrap: break-word;
      }
    }

    Best regards,
    Ismael

    in reply to: Woocommerce product listing per page not working #1447128

    Hi,

    Thank you for the update.

    We may need to access the site in order to check the issue properly. Please provide an admin login details in the private field.

    Best regards,
    Ismael

    in reply to: Testimonials slider icons issue #1447127

    Hi,

    The top portion of the circle looks to be cut off as well. Do you see that on your end?

    Please include this css code to prevent the circle from being cut off:

    #top .av-large-testimonial-slider .avia-slideshow-arrows a {
        margin-top: 0;
    }

    Best regards,
    Ismael

Viewing 30 posts - 5,101 through 5,130 (of 67,591 total)