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Viewing 30 posts - 4,741 through 4,770 (of 67,477 total)
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  • in reply to: Save Entry as Template not working #1461817

    Hi,

    Thank you for the update.

    The templates option still works correctly on our installation. What is the current version of the theme installed on your site? We tried checking it under Tools > Site Health > Info > Parent Theme, but the theme info has been altered and the version is missing. Please ensure that the theme is updated to version 6.0, and try temporarily disabling the cache plugin. Let us know if this helps.

    Best regards,
    Ismael

    in reply to: Animated Numbers Styling #1461816

    Hey envisageiam,

    Thank you for the inquiry.

    The Animated Numbers element doesn’t have this configuration by default, but you can place it inside a Column element. Then, configure the Column element’s Layout > Borders and Styling > Background settings as needed. Let us know if this helps.

    Best regards,
    Ismael

    in reply to: YouTube background video not looping #1461815

    Hi,

    Thank you for the update.

    It looks like the video URL is invalid. Could you provide the video URL you’re using or post the login details in the private field so that we can test it?

    Best regards,
    Ismael

    in reply to: Sticky posts display on home page only #1461814

    Hi,

    Thank you for the update.

    Are you trying to suppress the sticky posts on the backend? Category is a type of taxonomy, so the changes above should affect the category pages. We may need to check the actual category page and access the dashboard to properly check the modification. Please provide the login details in the private field.

    Best regards,
    Ismael

    Hey Roberta,

    Thank you for the inquiry.

    We can see the issue on your site but on our local installation, the mp4 video is not automatically muted when we use the Video element. Please provide the login details for an admin account in the private field. We’ll try to check the issue further.

    Best regards,
    Ismael

    Hi,

    Thank you for the info.

    We don’t get the same result on our end using one of the theme demo (see screenshot below). However, looks like this is going to be patched on version 6.0.1 according to @Guenter.

    Query Monitor: https://1drv.ms/i/s!AjjTfXSRbKTvguMUSEUNg-tBr4-UKg?e=rjGqkO

    Best regards,
    Ismael

    in reply to: issue with update to Enfold 6 #1461811

    Hi,

    Thank you for the update.

    There are a few script errors in the console that are likely causing the site to not load correctly. Please temporarily disable the Enfold > Performance > File Compression settings and purge the cache before checking the page again. Let us know if this changes anything.

    avia-head-scripts-1dcaec7ca9fdf7e163df8d3c9af0e2b5---668d4efd485b9.js:1 Uncaught TypeError: Cannot set properties of undefined (setting 'applyFilters')
        at aviaJSHelpers.wpHooks (avia-head-scripts-1dcaec7ca9fdf7e163df8d3c9af0e2b5---668d4efd485b9.js:1:476)
        at new aviaJSHelpers (avia-head-scripts-1dcaec7ca9fdf7e163df8d3c9af0e2b5---668d4efd485b9.js:1:114)
        at avia-head-scripts-1dcaec7ca9fdf7e163df8d3c9af0e2b5---668d4efd485b9.js:1:737
        at avia-head-scripts-1dcaec7ca9fdf7e163df8d3c9af0e2b5---668d4efd485b9.js:2:369
    

    Best regards,
    Ismael

    in reply to: Sticky posts display on home page only #1461754

    Hi,

    Thank you for the update.

    Please try this code in the functions.php file:

    function av_exclude_sticky_posts_from_category($query) {
        if ($query->is_category()) {
            $query->set('ignore_sticky_posts', true);
        }
    }
    add_action('pre_get_posts', 'av_exclude_sticky_posts_from_category');
    

    Best regards,
    Ismael

    in reply to: Save Entry as Template not working #1461753

    Hi,

    Thank you for the update.

    We’re encountering the following error in the console when editing any of the pages. Could you try temporarily disabling the wp-seo-premium-metabox plugin to see if it resolves the issue?

    
    wp-seo-premium-metabox-2290.min.js?ver=22.9:87 TypeError: o.map is not a function
        at wp-seo-premium-metabox-2290.min.js?ver=22.9:87:1167
        at vs (wp-seo-premium-metabox-2290.min.js?ver=22.9:87:1257)
        at wp-seo-premium-metabox-2290.min.js?ver=22.9:87:5989
        at dispatch (jquery.min.js?ver=3.7.1:2:40035)
    

    Best regards,
    Ismael

    in reply to: Top banners gone after Enfold 6.0 #1461752

    Hi,

    UPDATE: Please edit the config-woocommerce/config.php file and replace the content with the following code. Let us know of the result.

    // https://pastebin.com/ZHgQYixp

    Best regards,
    Ismael

    in reply to: Top banners gone after Enfold 6.0 #1461751

    Hey Illingco,

    Thank you for the inquiry.

    For some reason, the value of the background-image property is set to Array instead of the actual image URL.

    
    <div class="av-parallax-inner av-parallax-woo" style="background-image: url(Array); background-attachment: scroll; background-position: 50% 50%; background-repeat: no-repeat;"></div>
    

    Have you tried resetting the category banner image? Please provide the login details in the private field so that we can check the issue further.

    Best regards,
    Ismael

    in reply to: CLS is killing my Speed Score #1461750

    Hi,

    Thank you for the update.

    Also, the file in question is only 32KB in size so I don’t know how this is the problem

    Apparently, 32KB is still considered large for mobile by the pagespeed insight tool, so you need to reduce the size of the image. Have you done any speed optimization for the site, such as installing a caching and image compression plugin? If not, please check the links below and follow the steps.

    // https://kriesi.at/archives/scoring-100-100-in-google-pagespeed-insights-gtmetrix-pagespeed-and-yslow
    // https://gtmetrix.com/wordpress-optimization-guide.html

    Best regards,
    Ismael

    in reply to: Breadcrumbs #1461749

    Hey Advantage09,

    Thank you for the inquiry.

    Did you create a category named “News”? It’s possible that both the page “News” and the category “News” are being included in the breadcrumb. If that’s not the case, you can add this filter to your functions.php file to remove the duplicate entry.

    function avia_breadcrumbs_trail_mod($trail)
    {
        // remove news trail
        if ( is_singular( 'post' ) ) {
            unset($trail[1]);
        }
        return $trail;
    }
    add_filter('avia_breadcrumbs_trail', 'avia_breadcrumbs_trail_mod', 50, 1);
    

    Best regards,
    Ismael

    in reply to: Contact form in French language #1461748

    Hey Aubin,

    Thank you for the inquiry.

    Have you tried editing the fields in the contact form element? Please edit the page, look for the Contact Form element, edit the form fields, and then adjust the values in the Form Element Label fields.

    Best regards,
    Ismael

    in reply to: Fullwidth Hero Image #1461747

    Hi,

    Ok, thanks. But it is not possible to insert this option as #7 Option in the color section for the aspect ratios (Background repeating)?

    If you want the background image to repeat, you can set the Background Image > Background Repeat settings to Repeat, but I am not sure if that will help in this case.

    What do you mean by “player” or player settings”? Please elaborate or provide a screenshot of the issue.

    Best regards,
    Ismael

    in reply to: Table of content #1461746

    Hi,

    All of the code that we mentioned above should be added in the functions.php file. If you need to render the TOC on pages, remove this code:

    if(is_single()) 
    

    Let us know if this helps.

    Best regards,
    Ismael

    Hi,

    Great! Glad to know that this has been resolved. Please feel free to open another thread if you have more questions about the theme.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Advanced layer slider arrows behavior #1461744

    Hi,

    Thank you for the info.

    After the update everything ist streched and the maximum container width is totally ignored.

    The maximum container width is ignored because of this rule in the switches.scss file from wp-dark-mode plugin. Please contact the plugin developers for more info.

    .container {
        max-width: 100% !important;
    }
    

    We may need to login to the other site (ruhr-uni-bochum) in order to properly check the layer slider settings. Please provide the login details in the private field.

    Best regards,
    Ismael

    Hey Rafael,

    Thank you for the inquiry.

    This is possible, but you may need to override and modify the enfold/includes/loop-index.php file in your child theme. Look for this function around line 613:

    //share links on single post
    avia_social_share_links_single_post();
    

    And move it above this code or comment around line 219:

    //on single page replace the link with a fullscreen image
    

    This should render the share section above the featured image or slider.

    Best regards,
    Ismael

    in reply to: Transparent Logo #1461742

    Hi,

    Thank you for the update.

    How could I decrease the size of the mobile logo?

    You can add this css code to adjust the size of the logo on mobile view:

    @media only screen and (max-width: 767px) {
    
      /* Add your Mobile Styles here */
      .responsive #top .av_header_transparency.av_alternate_logo_active .logo a>img,
      .responsive #top .av_header_transparency.av_alternate_logo_active .logo a>svg {
        max-height: 40px !important;
      }
    }
    

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    Are you adding the opening tag and the closing tag of the shortcode in separate Text or Code Block elements and expecting to control the visibility of the element between these blocks? Unfortunately, this is not going to work. As mentioned before, you can only use the shortcode as a whole within a single code or text block element.

    This should work:

    [trp_language language="en_US"] English content only [/trp_language]
    

    However, this is probably what you’re trying to do:

    Text Block:
    [trp_language language="en_US"]
    =====
    Elements in between
    =====
    Text Block:
    [/trp_language]
    

    The setup above is not going to work because the theme won’t be able to parse or recognize the separated shortcode, so it renders it as ordinary text. Please contact the plugin developers for more info.

    Best regards,
    Ismael

    in reply to: issue with update to Enfold 6 #1461740

    Hey daimonart,

    Thank you for the inquiry.

    The site seems to be loading properly when we checked. What do you mean by “the site and theme cannot coexist”? Please elaborate or provide a screenshot of the issue using platforms like Savvyify, Imgur or Dropbox.

    Best regards,
    Ismael

    in reply to: YouTube background video not looping #1461739

    Hey Hurricane,

    Thank you for the inquiry.

    You can enable looping by setting the loop parameter to 1. Example:

    https://www.youtube.com/watch?v=5guMumPFBag&loop=1
    

    For more info, please check this link: https://developers.google.com/youtube/player_parameters#loop

    Best regards,
    Ismael

    Hey Rafael,

    Thank you for the inquiry.

    This function, which is related to the dynamic content feature, is only called in the backend when the Advanced Layout Builder is initialized or when the builder elements are edited. The function doesn’t affect the frontend in any way.

    Best regards,
    Ismael

    Hi,

    Great! Glad to know that this has been resolved. Please feel free to open another thread if you have more questions about the theme.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Video Not Working On Mobile #1461736

    Hi,

    Looks like you didn’t place the video inside a Color Section element. Please add a Color Section element, move the video element inside, and then follow the instructions in the following documentation to make the container of the Color Section full width.

    // https://kriesi.at/documentation/enfold/color-section/#color-section-with-100-content-width

    If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.

    Thanks!

    Best regards,
    Ismael

    in reply to: Table of content #1461665

    Hi,

    I can’t do it manually on each page. It has to be something that works automatically.

    You just have to add the code to the functions.php file. The hook should automatically render the theme’s TOC widget shortcode in every post, after the main title, so you don’t have to add it manually. Let us know the result. Please contact the plugin developers (Easy Table of Contents) for more info about the column issue.

    Best regards,
    Ismael

    in reply to: Edit text block #1461664

    Hi,

    Thank you for the info.

    The editor was set to “Text” mode when we checked the Text Block, which is probably why we didn’t see the issue in “Visual” mode. However, the issue disappeared when we deactivated the Data Tables Generator by Supsystic plugin. It might be conflicting with the editor. Please contact the plugin author for more info.

    Best regards,
    Ismael

    in reply to: Table of content #1461660

    Hi,

    Thank you for the update.

    All post but at the beginning.

    You can create a custom shortcode for the TOC widget, then use a template hook to automatically render the TOC on every post. Please add this code to the functions.php file:

    add_shortcode('avs_toc', 'avs_toc_function');
    function avs_toc_function()
    {
        $args = array(
            'name' => 'Displayed Everywhere',
            'id' => 'av_everywhere',
            'description' => '',
            'class' => '',
            'before_widget' => '<section id="avia_auto_toc-2" class="widget clearfix avia_auto_toc">',
            'after_widget' => '<span class="seperator extralight-border"></span></section>',
            'before_title' => '',
            'after_title' => '',
            'widget_id' => 'avia_auto_toc_custom',
            'widget_name' => 'Enfold Child Table of Contents',
        );
    
        $instance = array(
            'title' => 'Toc',
            'exclude' => '',
            'style' => '',
            'level' => 'h1',
            'single_only' => 1,
            'indent' => 1,
            'smoothscroll' => 1,
        );
    
        ob_start();
        $toc = new \aviaFramework\widgets\avia_auto_toc;
        $toc->widget($args, $instance);
        $output = ob_get_clean();
    
        return $output;
    }

    Then include this hook to render the TOC after the main title:

    add_action('ava_after_main_title', function() {
        if(is_single()) echo do_shortcode('[avs_toc]');
    }, 10);
    

    Best regards,
    Ismael

    in reply to: Landingpage not shown in Google although indexed. #1461657

    Hi,

    Thank you for the update.

    As mentioned earlier, updating search results can take some time—often days to months—before changes are fully reflected. You can also request Google to remove specific pages from search results. Please check the link below for more info:

    // https://developers.google.com/search/docs/crawling-indexing/remove-information
    // https://support.google.com/webmasters/answer/9689846

    Best regards,
    Ismael

Viewing 30 posts - 4,741 through 4,770 (of 67,477 total)