Hi!

1.) Before adding the image as background, look for the “ATTACHMENT DISPLAY SETTINGS” then select the appropriate size.

2.) Please get a fresh copy of the js > avia.js and the js > shortcodes.js file then override the old one. Those are the only files where we can alter the video script. Did you add any filter or snippet in the functions.php file?

Best regards,
Ismael

Hey!

Those “pre” tags was added manually. You don’t need to remove the whole shortcode, just remove the “pre” tags. Example:

<pre class="brush: php; gutter: false">[product sku="CGA57746"]</pre>

.. should be change to:

[product sku="CGA57746"]

Why do you have to add the product shortcodes manually? You can just use the Plugin Additions > Product Grid element which is fully responsive by default.

Best regards,
Ismael

Hey!

Thank you for the update. Please look for this css code then remove it.

#top #searchform {
    position: absolute;
    top: 90px;
}

Best regards,
Ismael

Hi,

Is it just not possible to make this theme track events?

It’s possible but you have to configure the goals correctly. If you can provide the login details for your gmail account, we will setup the tracking goal.

Best regards,
Ismael

Hey!

Thank you for using Enfold.

I tried to login to the site but the credentials above are not working. Please check it carefully. Is there any reason why you can’t deactivate the plugin temporarily?

Best regards,
Ismael

Hi!

Do you have an iPhone 6? Please add this css code.

@media only screen 
and (min-device-width : 375px) 
and (max-device-width : 667px) 
and (orientation : landscape) { 
    #mobile-advanced { margin-top: -11%; }
}

Best regards,
Ismael

Hi,

We eapplied unique css classes to the first iconbox and text block in the set. We used “custom_iconbox” and the “custom_textblock” respectively. And then added the following script in the functions.php file.

// custom script
function ava_custom_script_mod() {
?>
	<script type="text/javascript">
	(function($) {
		function a() {
			$('.custom_iconbox').each(function() {
				var title = $(this).parent().next('.flex_column').find('.custom_textblock').find('strong').text();

				$(this).find('.iconbox_icon').text(title);
			});
		}

		a();

	})(jQuery);
	</script>
<?php
}
add_action('wp_footer', 'ava_custom_script_mod');

You can see the result in the frontend and all you have to do now is to apply the same custom css classes to the rest of the elements.

Best regards,
Ismael

Hey!

The site is using a very old version of the theme, 3.4.7. Please upgrade to version 3.8.4. If you can’t see the newest version in the theme options, please update the theme manually via FTP.

// http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/
// http://kriesi.at/archives/the-complete-guide-to-updating-enfold

Best regards,
Ismael

Hi!

Could you please provide a link to the page with the issue? If possible, please create a new thread with the site url plus the screenshot of the expected layout. The recommended image size may vary based on the color section’s settings but the size of the image should not be smaller than the standard screen resolutions used nowadays (http://www.w3schools.com/browsers/browsers_display.asp).

Cheers!
Ismael

Hey!

1.) Edit the colour section and you’ll find the option right below the video field.

2.) Most mobile devices do not autoplay videos in order to save bandwidth. And it can cause performance issues on mobile devices.

Best regards,
Ismael

Hi!

Why did you wrap the shortcode inside a “pre” tag? Please remove it.

Regards,
Ismael

Hi!666

But in the meantime, I just installed Debug This. Now what?

We suggested that plugin so that we can inspect the server and php info. Unfortunately, we can’t find anything unusual on it Are you on a shared hosting? And yes, you should keep the heartbeat plugin running.

As of this moment, we are not sure why this is happening in your installation. Most likely, the admin-ajax.php file is being blocked by your hosting provider. Do you have other sites from a different host?

Cheers!
Ismael

Hi!

but probably you mean the woocommerce template folder in the Enfold Child theme?

Yes, that is what I was referring to.We can’t really know which files are modified and not. Do you have a developer who handled this modification before? I’m sorry but we can’t help you trace these modifications so you might need to contact the person who modified these files.

Best regards,
Ismael

Hey marketingjumpking,

We are very sorry for the late response.

Please provide the url to the site plus the login credentials so that we can check one of the products. I will ask @Basilis to check the thread again.

The message on product page is “Please note that the Advanced Layout Builder for products will not work with all WooCommerce Extensions”.

We added this note because some of the WooCommerce extensions may not work properly if you switch to the advance layout builder. Are you using any of those extensions?

Best regards,
Ismael

Hi,

It’s possible but it will get distorted on certain screen sizes.

Best regards,
Ismael