Forum Replies Created
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August 18, 2025 at 3:49 am in reply to: Custom Layout shortcode in product description doesn’t work #1488162
Hi,
You may need to refrain from using the custom layout shortcode in the product description editor and instead build the content using other shortcodes from the Shortcode Wand.
Best regards,
IsmaelAugust 18, 2025 at 3:37 am in reply to: increase size of logo and burger icon on mobile view #1488161Hi,
Thank you for the update.
Did you add this css code? This causes layout issues on mobile view, specifically on pages with transparent headers.
.responsive #top #main { padding-top: 80px !important; } .responsive #top #wrap_all #header { position: fixed !important; }
Please remove the code, then add this css to adjust the size of the logo on mobile view:
@media only screen and (max-width: 1024px) { /* Add your Mobile Styles here */ .responsive .logo img, .responsive .logo svg { max-height: 120px; } .responsive #top #wrap_all .main_menu { height: 120px; } .responsive #top #header_main>.container .main_menu .av-main-nav>li>a, .responsive #top #wrap_all .av-logo-container { height: 120px; line-height: 120px; } .responsive #top #main { padding-top: 0 !important; } }
Best regards,
IsmaelHey John,
Thank you for the inquiry.
You can insert an Image element and add captions to it using the shortcode wand in the classic editor toolbar. Please check the screenshot below.
Best regards,
IsmaelHi,
The category page is blank when we checked, and no page is selected as the blog page in Enfold > Theme Options panel. Where can we find the blog page or the posts?
Best regards,
IsmaelHi,
Thank you for the inquiry.
Are you trying to remove the fallback link or text? Please create a test page so we can inspect your setup. If you want to apply the modification to a specific hotspot element only, you can add a custom css class to it (e.g., av-custom-hotspot-class-name).
For more info on how to enable custom css class name support, please refer to this documentation: https://kriesi.at/documentation/enfold/add-custom-css/#enable-custom-css-class-name-support
@media only screen and (max-width: 768px) { .responsive .av-custom-hotspot-class-name .av-image-hotspot_inner { display: none; } .responsive .av-custom-hotspot-class-name .av-hotspot-fallback-tooltip-count { display: none !important; } .responsive .av-custom-hotspot-class-name .av-hotspot-fallback-tooltip-inner { margin-left: 0 !important; } }
Best regards,
IsmaelHey Bregje Verschaeren,
Thank you for the inquiry.
You will need to generate a private token to update the theme in the future. However, due to the age of the current version, you will need to update the theme manually via FTP for now. Please refer to the documentation for more info.
— https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
— https://kriesi.at/archives/the-complete-guide-to-updating-enfoldOnce the theme is updated to the latest version, you can generate a private token by following the instructions in the link below. This token can be used in the Enfold > Theme Update panel to update the theme automatically from the dashboard.
— https://kriesi.at/documentation/enfold/theme-registration/
Best regards,
IsmaelHi,
Thank you for the info.
Looks like some of the template files, such as header.php and footer.php, have been modified in the child theme. Please make sure that these files are based on the latest version from the parent theme. Try to get a copy of the latest files from the parent theme, reapply your modifications, then replace the corresponding file in the child theme.
Best regards,
IsmaelHey andreas_anselm,
Thank you for the inquiry.
Have you tried setting Styling > Video Settings > Video Display to the second option (Stretch video so it covers the whole slideshow)? Please refer to the screenshot below.
If this doesn’t work, please create a test page so we can inspect the issue properly.
Best regards,
IsmaelHey Chris,
Thank you for the inquiry.
You may need to set Enfold > Performance > Disable Template Builder Elements > Disabling of Template Builder Elements to the first option (Always load elements). This ensures that the styles for the default contact form from the theme are loaded, even if the form is not present on the page. Let us know the result.
Best regards,
IsmaelHey icarogioiosi,
Thank you for the inquiry.
The featured images of the posts in the demo are still visible on mobile view when we checked. Please create a test page and provide the page URL in the private field so we can review it.
Best regards,
IsmaelAugust 14, 2025 at 1:47 pm in reply to: Getting rid of all external services / Cookie Section / GDPR? #1488042Hi,
Thank you for the update.
You can also adjust the content of the privacy modal window by enabling the “Modal Window Custom Content” option. Look for the shortcode starting with av_privacy_ in the Tab Content fields to remove the unnecessary privacy toggles.
Please note that any scripts related to Google, such as the map and recapthca, will not load by default unless you’ve enabled them in the theme options.
Best regards,
IsmaelHi,
Thank you for the update.
What happens when you include this css code?
.html_mobile_menu_tablet .error404 .header_color div .av-hamburger-inner, .html_mobile_menu_tablet .error404 .header_color div .av-hamburger-inner::before, .html_mobile_menu_tablet .error404 .header_color div .av-hamburger-inner::after { background-color: #605a57; }
Best regards,
IsmaelHi,
You’re welcome! Please feel free to open another thread if you have more questions.
Have a nice day.
Best regards,
IsmaelHey thorsten,
Thank you for the inquiry.
Did you set the menu as the Main Menu in Appearance > Menus > Menu Settings > Display Location? Please provide the login details in the private field so we can check the issue further.
Best regards,
IsmaelHi,
Great! Glad to know that the issue has been resolved. Let us know if you have more questions.
Have a nice day.
Best regards,
IsmaelAugust 14, 2025 at 7:21 am in reply to: Mobile view Caption Title issue – Fullwidth Easy Slider #1488011Hey bemodesign,
Thank you for the inquiry.
Try using this css code to adjust the height of the caption title.
#top #wrap_all .avia-slideshow .av-slideshow-caption .avia-caption-title span { line-height: 1em; display: inline-block; }
Best regards,
IsmaelHey Jane,
Thank you for the inquiry.
The site seems to be loading correctly on our end. Have you tried clearing your browser cache or use a different browser? Please check the screenshot below.
Best regards,
IsmaelHey Antonio,
Thank you for the inquiry.
Try adding this css code to make the map hotspot container scrollable.
#mapcontainer, #mapcontainer #hotspot-650 { min-width: 1200px; overflow: scroll; } #mapcontainer .avia_codeblock, #mapcontainer .avia_codeblock_section { width: 1200px; }
Best regards,
IsmaelHey Antonio,
Thank you for the inquiry.
Adding this css code should adjust the color of the hamburger menu on 404 pages and push the main container below the header.
.html_mobile_menu_tablet .error404 .header_color div .av-hamburger-inner, .html_mobile_menu_tablet .error404 .header_color div .av-hamburger-inner::before, .html_mobile_menu_tablet .error404 .header_color div .av-hamburger-inner::after { background-color: #605a57; } .responsive.html_mobile_menu_tablet.html_header_top #top.error404 #main { padding-top: 88px !important; }
Best regards,
IsmaelHey Michael F,
Thank you for the inquiry.
Try to add this code in the Quick CSS field to adjust the width of the mega menu columns.
#top #header .avia_mega_div > .sub-menu { display: flex; flex-wrap: wrap; } #top #header .avia_mega_div > .sub-menu > li { display: block; width: 25% !important; }
Please make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings to make sure that the changes take effect.
Best regards,
IsmaelHi,
where is this CSS code?
We can’t really tell because the stylesheets on the FR site are compressed. Please try to deactivate the file compression settings temporarily and let us know if the issue persists.
Best regards,
IsmaelHi,
Thank you for the update.
Try to add this filter to the functions.php file — making sure to adjust the post type name.
add_filter('avf_metabox_layout_post_types', 'avf_metabox_layout_post_types_mod', 10, 1); function avf_metabox_layout_post_types_mod( array $supported_post_types ) { $supported_post_types[] = 'your-cpt'; return $supported_post_types; }
Let us know the result.
Best regards,
IsmaelAugust 13, 2025 at 11:58 am in reply to: Accessibility issue: privacy reload tooltip contains empty link #1487963Hi,
Thank you for the confirmation! We’ll try to include this in the next patch. Have a nice day.
Best regards,
IsmaelAugust 13, 2025 at 11:52 am in reply to: Getting rid of all external services / Cookie Section / GDPR? #1487960Hey amollde,
Thank you for the inquiry.
You can enable Enfold > Privacy & Cookies > Cookie Handling > Enable Cookie Consent Messages, then set the Default Cookie Behavior to the third or fourth option for stricter privacy rules. This will disable the services (google font, youtube etc) on page load and allow users to toggle them in the privacy modal or on the privacy page where the toggles are available.
Best regards,
IsmaelHi,
You’re quite welcome! Please feel free to open another thread if you have more questions. Have a nice day.
Best regards,
IsmaelHey Antonio,
Thank you for the inquiry.
Try to add a 1/3 column element alongside a 2/3 column element. In the 1/3 column, insert three Button elements. Set each Button Link manually, and enter #1, #2, and #3 in the link fields respectively. In the 2/3 column, add an Easy Slider with three images and make sure the dots navigation is enabled. After that, add the following script in the functions.php file to trigger the dots navigation when a Button element is clicked.
add_action( 'wp_footer', 'av_custom_script', 100 ); function av_custom_script() { ?> <script> // trigger slider dots jQuery(document).ready(function($) { $('.avia-button').on('click', function(e) { var targetHref = $(this).attr('href'); if (targetHref && targetHref.startsWith('#')) { var slideDot = $('.goto-slide[href="' + targetHref + '"]'); if (slideDot.length) { e.preventDefault(); slideDot.trigger('click'); } } }); }); </script> <?php }
Let us know the result.
Best regards,
IsmaelAugust 13, 2025 at 11:22 am in reply to: WPML translated strings not showing in AVIA editor #1487954Hi,
Thank you for the update.
Did you duplicate the page? Please make sure not to duplicate the page and avoid editing it directly using the Advanced Layout Builder. Translate it using the WPML Translation Editor directly, as described in the documentation.
We created a new page and translated it into other languages using the String Translation editor (see private field).
Best regards,
IsmaelHi,
Thank you for the inquiry.
Did you add this css code? It seems to be the reason why the font size of the post title is much larger on the other site.
.html_modern-blog #top .post-entry .post-title, .html_modern-blog .avia-content-slider .slide-entry-title { font-size: 2em; text-align: left; letter-spacing: 1px; }
Also, make sure that the Enfold > Blog Layout > Blog Styling and Blog Layout settings are the same on both installations.
Best regards,
IsmaelAugust 13, 2025 at 11:02 am in reply to: Custom Post Type Editor Features needed for Layout #1487950Hey ronduring,
Thank you for the inquiry.
You may need to add your custom post type (CPT) to the list of post types supported by the Advanced Layout Builder. Please refer to this documentation for more info: https://kriesi.at/documentation/enfold/intro-to-layout-builder/#alb-for-any-post-type
Best regards,
Ismael -
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