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Viewing 30 posts - 1 through 30 (of 66,126 total)
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  • in reply to: Plugin Conflict with Enfold Theme #1486964

    Hi,

    Thank you for the info.

    Please provide the admin account you’re using or create another one with any available email address you have access to. We’ll check the site again once the login info is available.

    Best regards,
    Ismael

    in reply to: Flip box behavior all wrong #1486963

    Hi,

    You can use an image editor like Photoshop or any available online tool, then upload the images again to your media library. Let us know the result.

    Best regards,
    Ismael

    in reply to: Contact Form Autorespond Text – Add Name? #1486962

    Hey lfs360,

    Thank you for the inquiry.

    You can try adding this filter in the functions.php file to prepend additional content before the autoresponder message.

    add_filter('avf_contact_form_autoresponder_mail', function($mail_array, $new_post, $form_params, $class) { 
        $mail_array['message'] = '<p>Hi ' . $new_post['1_1'] . '</p><br/>' . $mail_array['message'];
        return $mail_array;
    }, 10, 4);
    

    The part $new_post[‘1_1’] assumes that the name is entered in the first field of the contact form.

    Best regards,
    Ismael

    in reply to: Customize the Contact Form EMAIL #1486961

    Hi,

    Yes, it’s only for print, but the empty line item still renders a blank space, breaking the markup of the rowed elements and splitting them. This is why we recommend to avoid placing empty lines between rowed or columned elements to prevent breaking the layout. Hope this clear things up a bit.

    Best regards,
    Ismael

    in reply to: Launch a lightbox gallery with a button #1486959

    Hi,

    Thank you for the update.

    This is still possible, but we need to create a custom script to trigger the gallery when the button is clicked. To start, try to edit the gallery, go to Advanced > Developer Settings, and apply “ff-gallery-1” in the Custom CSS Class field. Next, edit the button element and place “#ff-gallery-1” in the link field. After that, add this code to the functions.php file.

    add_action('wp_footer', function() { ?>
        <script>
            jQuery(document).ready(function($) {
                $('a[href^="#ff-gallery-"]').on('click', function(e) {
                    e.preventDefault();
                    var target = $(this).attr('href').replace('#', '');
                    $('.' + target + ' .avia-gallery-big').trigger('click');
                });
            });
        </script>
    <?php });
    

    You can do the same for the second and third gallery, just replace -1 with -2 and -3.

    Best regards,
    Ismael

    in reply to: Delete woocommerce order menu #1486958

    Hey informacionyarte,

    Thank you for the inquiry.

    Please add this css code to hide the product sorting options in the shop page.

    #top div .product-sorting {
        display: none;
    }

    Let us know how it goes.

    Best regards,
    Ismael

    in reply to: Open Sans ZIP #1486957

    Hi,

    Thank you for the screenshots.

    The body font is still set to Open Sans when we checked, instead of Open Sans Condensed. Try to adjust the Font for Your Body Text setting in the Enfold > General Styling > Fonts panel. Let us know the result.

    Best regards,
    Ismael

    in reply to: Google Analytics loaded in footer #1486956

    Hi,

    We haven’t tested that, but we don’t see any reason why it wouldn’t work with these changes. Please feel free to reach out if you encounter any issues with the privacy options.

    Best regards,
    Ismael

    Hi,

    You can check out the functions in these files:

    — enfold/includes/config-enfold/functions-framework.php > avia_generate_stylesheet
    — enfold/config-templatebuilder/avia-template-builder/php/class-asset-manager.php > try_minifying_scripts | minimize_footer_scripts
    — enfold/config-gutenberg/class-avia-gutenberg-theme-integration.php > handler_generate_dynamic_stylesheet
    — enfold/config-templatebuilder/avia-template-builder/php/class-post-css-management.php > handler_enqueue_post_styles

    These functions are hooked into:

    
    add_action( 'ava_ajax_cet_delete', 'callback', 10, 1 );
    add_action( 'ava_after_theme_update', 'callback', 100, 1 );
    add_action( 'ava_after_import_demo_settings', 'callback', 100, 1 );
    add_action( 'avia_ajax_after_save_options_page', 'callback', 100, 1 );
    add_action( 'wp_enqueue_scripts', 'callback', 999999 );
    add_action( 'wp_print_footer_scripts', 'callback', 9 );
    

    Best regards,
    Ismael

    in reply to: SVG Entypo-Fontello Icons not displaying #1486954

    Hey emilconsor,

    Thank you for the inquiry.

    We noticed that the site has been heavily modified. What happens when you disable the customizations in the functions.php file and the shortcodes folder in the child theme? Try to temporarily disable the plugins as well and see if anything changes.

    Best regards,
    Ismael

    in reply to: Pictures are not 4:3 they are 1:1 #1486953

    Hi,

    We added the filter in the functions.php file. To adjust the size of the shop thumbnails, you can configure the options in the Appearance > WooCommerce > Product Images panel.

    Best regards,
    Ismael

    in reply to: Button with ACF custom fields in Accordion is broken #1486951

    Hey Elena,

    Thank you for the inquiry.

    Unfortunately, you cannot directly add shortcodes with dynamic content in the Accordion item or any element with a text field. Dynamic content will only work in designated fields marked with the database icon, and you cannot combine them with shortcodes. Hope this clear things up a bit.

    Best regards,
    Ismael

    in reply to: Swipe on lightbox, seems not to be working properly #1486915

    Hey Angelo,

    Thank you for the inquiry.

    We can’t reproduce the issue on our end, but you can try adding this css code to prevent the lightbox container from moving during swipe.

    #top .mfp-wrap {
        overflow: hidden;
    }

    Let us know the result.

    Best regards,
    Ismael

    in reply to: Google Analytics loaded in footer #1486914

    Hey dburton77,

    Thank you for the inquiry.

    It’s not necessarily required for the tracking code to be placed in the header, but if that’s what you need, you can add this code to the functions.php file.

    function ava_move_tracking_code_to_head() {
        remove_action( 'wp_footer', 'avia_print_tracking_code', 10000 );
        add_action( 'wp_head', 'avia_print_tracking_code', 10 );
    
    }
    add_action( 'init', 'ava_move_tracking_code_to_head', 20 );

    Best regards,
    Ismael

    in reply to: Accessibility Issue Timeline Element #1486913

    Hi,

    Thank you for the update.

    The filter above will simply replace the h4 tag with h3 in the timeline element, with no impact on performance or display, or very minimal at most. Please don’t hesitate to open another thread if you have more questions.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Plugin Conflict with Enfold Theme #1486912

    Hey RK,

    Thank you for the inquiry.

    Have you confirmed that the issue only happens with Enfold and not with the default WordPress themes? We may need to access the site to properly understand the issue. Please provide the login details in the private field.

    We also recommend reaching out to the plugin developer for additional information about the issue.

    Best regards,
    Ismael

    Hi,

    Why would Enfold not find and use the existing old dynamic/cached CSS and require the re-save process?

    Do the containers also share the same database? Please note that the theme relies on a database entry to generate the dynamic stylesheets and scripts. So, if each of your WordPress containers has its own unique database, a desync will likely occur in the shared uploads directory or volume from one of the WordPress instances. It will only work correctly on the instance where the theme options were saved last because that action triggers the file generation and saves the correct entry in the database in favor of the instance.

    Yes, the function avia_generate_stylesheet should regenerate the dynamic stylesheet, but we haven’t tested this on WP-CLI. You can try running it in each deployment to see if it correctly resolves the issue with the missing stylesheet.

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    It might be due to the srcset attribute, which allows the browser to select different versions of the image from the available thumbnails based on the current screen size and the device’s DPI. DPI is an important point here, because the browser will not necessarily pick the smallest version on a small phone if the device’s DPI is around 2.5, for example. It will recalculate and compensate for the high-resolution screen and select a larger version of the image, in the case of the first slide, the original version of the image, which is 1335×1333px.

    https://html.com/attributes/img-srcset/

    Best regards,
    Ismael

    in reply to: Enfold generating errors from WP SMTP Mail plugin #1486908

    Hi,

    Thank you for the info.

    Have you tried using the contact form yourself? Do you receive the emails correctly every time? Try to do this every day at different intervals and see if you can trigger the “Spam message rejected” error from the SMTP server. If the issue doesn’t occur from your own use of the contact form, then it’s likely that the SMTP server is correctly doing its job — rejecting spam messages as actual spam.

    You can also reach out to your hosting or email provider to clarify the issue and request more information about what is causing the rejections.

    Best regards,
    Ismael

    Hey Ben,

    Thank you for the inquiry.

    The theme generates the avia-footer-scripts and dynamic stylesheets, merge them if necessary based on the current theme settings and loads them using default WordPress functions like wp_enqueue_script or wp_enqueue_style. However, the MIME type and content headers are entirely handled by your server (Apache, NGINX, etc.) when serving those files, not by WordPress or the theme. This issue is likely related to your server configuration or possibly one of your plugins modifying headers. We recommend forwarding this thread to your hosting provider — they might be able to help identify what’s causing the incorrect MIME type.

    An alternative is to disable the default file compression and use the compression features provided by your cache plugin, if available. You can also install dedicated compression plugins such as Autoptimize or BWP.

    Let us know if you need more info.

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    The cookie consent wrap is hidden on both sites when we checked. The browser seems to be creating a css rule that hides the cookie consent elements.

    .avia-cookie-consent-wrap {
        display: none !important;
    }
    

    We tried overriding it but it doesn’t work.

    .avia-cookie-consent-wrap {
        display: block !important;
    }
    

    The issue doesn’t occur on our own installation, so it’s probably caused by a plugin or a custom modification.

    View post on imgur.com

    We may need to login to the site to further investigate the issue.

    Best regards,
    Ismael

    in reply to: Image next to the language selector #1486905

    Hey Antonio,

    Thank you for the inquiry.

    You can use this css code to position the image beside the language selector.

    #top .av_header_transparency #header_meta li.lang-item {
        padding-left: 30px;
    }
    
    #top .av_header_transparency #header_meta li.lang-item:before {
        content: url(https://39897976.servicio-online.net/wp-content/uploads/2025/07/mundo-3.png);
        position: absolute;
        left: 0;
        top: -5px;
    }
    

    View post on imgur.com

    Best regards,
    Ismael

    in reply to: Issues With Display of Transparent Header #1486904

    Hey NicomIT,

    Thank you for the inquiry.

    The header seems to be displaying correctly on our end. Would you mind providing a screenshot of the issue? You can use platforms like Savvyify, Imgur, or Dropbox.

    This is how it looks on our end:

    View post on imgur.com

    Best regards,
    Ismael

    Hi,

    Great! Let us know if you have more questions. Have a nice day.

    Best regards,
    Ismael

    in reply to: Sub-level menu does not open in a new tab #1486856

    Hi,

    Thank you for the update.

    You have to edit the parent item (Chi siamo) and disable the “Use as Mega Menu” option. Please check the screenshot below:

    View post on imgur.com

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    You can try this css code to move the handle to the right when enabled and to the left when disabled.

    #top .av-toggle-switch .toggle-track:before {
        right: 27px;
    }
    
    #top .av-toggle-switch input[type="checkbox"]:checked + .toggle-track:before {
        right: 0;
    }

    Please toggle or temporarily disable the Enfold > Performance > File Compression settings after adding the modification.

    Best regards,
    Ismael

    Hey Hans Edgar Puth,

    Thank you for the inquiry.

    Since the purchase code has been lost, you will need to purchase another license in order to update the theme. With the current version, you will no longer be able to update the theme automatically via the dashboard, so you’ll need to upload the latest version to your server manually via FTP. Please check the documentation below.

    https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

    Unfortunately, it’s not recommended to make modifications directly in the parent theme, and we can’t help you trace back the modifications you made. We recommend installing a child theme and moving all template modifications there.

    https://kriesi.at/documentation/enfold/child-theme/

    Let us know if you need more info.

    Best regards,
    Ismael

    in reply to: Sub-level menu does not open in a new tab #1486849

    Hey Marco,

    Thank you for the inquiry.

    Are you referring to the main menu? Please provide the site URL in the private field so we can check the issue further — a screenshot will also help.

    Best regards,
    Ismael

    in reply to: Launch a lightbox gallery with a button #1486848

    Hey woogie07,

    Thank you for the inquiry.

    Have you tried using an image URL as the link for the Button element? This should trigger the lightbox and open the gallery that includes the images on the page. Let us know if this works for you.

    Best regards,
    Ismael

    Hey tebitron,

    Thank you for the inquiry.

    You can use the avf_contact_form_autoresponder_mail to filter the content of the autoresponsder message.

    Example:

    add_filter("avf_contact_form_autoresponder_mail", function($mail_array, $new_post, $form_params, $class) { 
        $mail_array["Message"] = str_replace('true', 'Ja', $mail_array["Message"]);
        $mail_array["Message"] = str_replace('false', '', $mail_array["Message"]);
    
        return $mail_array;
    }, 10, 4);
    

    Let us know the result.

    Best regards,
    Ismael

Viewing 30 posts - 1 through 30 (of 66,126 total)