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Hi,
Thank you for the update.
The file compression is still enabled when we checked the site. Did you add any custom scripts? Please provide the login details in the private field so that we can check the issue further.
Best regards,
IsmaelHi,
Thank you for the inquiry.
The subscription form or widget is working correctly on our end. Would you mind providing a screenshot of the issue? You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot.
Best regards,
IsmaelHi,
Would you mind providing a screenshot of the element that you’d like to remove? You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot. Here are the steps to follow:
1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
2.) Locate the option to upload a file or an image.
3.) Select the screenshot file from your computer or device and upload it to the platform.
4.) After the upload is complete, you will be provided with a shareable link or an embed code.
5.) Copy the link or code and include it in your message or response to provide us with the screenshot.Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.
Best regards,
IsmaelHey NicomIT,
Thank you for the inquiry.
Aside from the Templates option, you can also use the Page Content element to display the content of another page, which can be utilized as templates that can be updated globally. Another option is the Custom Elements Template (CET), which are builder elements that can be customized and added to different areas of the site. Once added, all instances of the CET can be updated in a single place. Please check the links below for more info:
// https://kriesi.at/documentation/enfold/custom-element-templates/
Best regards,
IsmaelHi,
Thank you for the screenshots.
The site loads fine when we checked it on Chrome, Edge, and Firefox. What is the version of your Android OS? Please note that versions 11 and older are no longer supported. We recommend using the latest version, 12 to 14, or using a major browser such as Chrome or Firefox.
Best regards,
IsmaelMay 14, 2024 at 6:14 am in reply to: Not able to show the full excerpt till the read more element #1443354Hey TobiasLutzi,
Thank you for the inquiry.
By default, the theme displays the whole excerpt, and you cannot use the read more tag to control it. However, you can use the following filter if you need to adjust the excerpt length:
function avia_excerpt_length_mod($length) { return 200; } add_filter('excerpt_length', 'avia_excerpt_length_mod');
Best regards,
IsmaelHi,
Thank you for the screenshots.
We may need to access the dashboard in order to properly check the issue. Please provide the login details in the private field. Have you tried disabling the plugins temporarily? Also, make sure that the theme is updated to version 5.7.1.
Best regards,
IsmaelMay 14, 2024 at 6:01 am in reply to: URGENT : menu et liens ne fonctionnent plus suite mise à jour #1443352Hi,
The older version (5.1.1) is still active when we checked the dashboard. Please create a backup of the site and then activate version 5.7.1. However, we recommend cloning the site to a staging environment and performing the update there before migrating it to the live site.
Best regards,
IsmaelHi,
Thank you for the update.
Where did you insert the Mailchimp API Key? Please provide the login details in the private field so that we can check the issue further. In the meantime, you can review the documentation below:
// https://kriesi.at/documentation/enfold/mailchimp-signup/#finding-and-entering-your-api-key
Best regards,
IsmaelHi,
Thank you for the info.
We added this filter in the functions.php file to fix the breadcrumb trail:
add_filter('avia_breadcrumbs_trail', 'avia_breadcrumbs_trail_mod', 20, 2); function avia_breadcrumbs_trail_mod($trail, $args) { if (is_singular('portfolio')) { $home = $trail[0]; $last = array_pop($trail); // Get the first term from the taxonomy 'portfolio_entries' $terms = get_the_terms(get_the_ID(), 'portfolio_entries'); if (!empty($terms) && !is_wp_error($terms)) { $term = array_shift($terms); $link = '<a href="' . get_term_link($term) . '">' . $term->name . '</a>'; $link = preg_replace('!rel=".+?"|rel=\'.+?\'|!', "", $link); $link = str_replace('<a ', '<a rel="v:url" property="v:title" ', $link); $link = '<span typeof="v:Breadcrumb">' . $link . '</span>'; $trail[1] = $link; array_push($trail, $last); } } return $trail; }
Best regards,
IsmaelHey herbstkind,
Thank you for the inquiry.
This issue with the accordion element has been fixed in the latest version of the theme. Please update to version 5.7.1, then toggle the compression and purge the cache. Let us know if the issue persists.
Best regards,
IsmaelMay 13, 2024 at 11:10 am in reply to: URGENT : menu et liens ne fonctionnent plus suite mise à jour #1443228Hey jetsaveurs.com,
Thank you for the inquiry.
We are redirected to a blank page when we try to log in to the dashboard. Regarding the issue, please try temporarily deactivating the plugins and toggling or temporarily disabling the Enfold > Performance > File Compression settings. Make sure to purge the cache afterwards. Please inform us of the result.
Best regards,
IsmaelHi,
Thank you for the update.
Please provide the login details in the private field, or use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot. Here are the steps to follow:
1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
2.) Locate the option to upload a file or an image.
3.) Select the screenshot file from your computer or device and upload it to the platform.
4.) After the upload is complete, you will be provided with a shareable link or an embed code.
5.) Copy the link or code and include it in your message or response to provide us with the screenshot.Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.
Best regards,
IsmaelHey MORTULGAAH,
Thank you for the inquiry.
You can insert the Enfold Mailchimp widget in any of the Footer – Column widget areas. Let us know if you need more help.
Best regards,
IsmaelHi,
The category of the portfolio will not be included in the URL by default, only the Portfolio Items Base and the Portfolio Categories Base. Did you set “Components” as the value of either the Portfolio Items Base or the Portfolio Categories Base field in the Settings > Permalinks panel?
Please provide the login details in the private field. We may need to access the dashboard in order to properly understand the issue.
Best regards,
IsmaelHi,
Thank you for the inquiry.
To completely hide the preloader, you can disable the Page Preloading option in the Enfold > Theme Options panel. Or use this css code:
#top .av-siteloader-extra, #top .av-preloading-logo { display: none !important; }
Best regards,
IsmaelHi,
You can use the Page Content element’s shortcode along with template hooks to insert it below the related products section. Example:
add_action('woocommerce_after_single_product_summary', function() { echo do_shortcode("[av_postcontent link='page,3206' av_uid='av-lw4q0mos' sc_version='1.0']"; }, 25);
Best regards,
IsmaelHi,
Thank you for the update.
I can’t update from version (3.5.2), what should I do?
The automatic update through the dashboard will no longer work on this version. You will have to download the latest version of the theme from your Themeforest account and update your installation by manually uploading the theme files via S/FTP. Please refer to the link below for more info:
// https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
To post a screenshot, you can use platforms like Savvyify, Imgur or Dropbox. Here are the steps to follow:
1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
2.) Locate the option to upload a file or an image.
3.) Select the screenshot file from your computer or device and upload it to the platform.
4.) After the upload is complete, you will be provided with a shareable link or an embed code.
5.) Copy the link or code and include it in your message or response to provide us with the screenshot.Best regards,
IsmaelHey zhengqinglan,
Thank you for the inquiry.
According to the error message, the token lacks the required permissions. Please review the documentation below and generate another token, ensuring that the necessary permissions are checked.
// https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token
Make sure to enable these scopes:
View and search Envato sites (checked by default) (Required)
View the user’s Envato Account username
View the user’s email address
View the user’s account profile details
Download the user’s purchased items (Required)
Verify purchases of the user’s items
List purchases the user has made (Required)Best regards,
IsmaelHey byaron22,
Thank you for the inquiry.
The site looks fine on our end; we don’t see any layout issues. Would you mind providing a screenshot of the issue? You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot. Here are the steps to follow:
1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
2.) Locate the option to upload a file or an image.
3.) Select the screenshot file from your computer or device and upload it to the platform.
4.) After the upload is complete, you will be provided with a shareable link or an embed code.
5.) Copy the link or code and include it in your message or response to provide us with the screenshot.Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.
Best regards,
IsmaelHey Yaphoon,
Thank you for the inquiry.
Android 6.0 is no longer supported since 2022 or has reached its end of life support from Google. We recommend using browsers from the latest version of the OS or use major browsers such as Chrome or Firefox.
Best regards,
IsmaelHi!
Thank you for the inquiry.
This is possible but you have to modify or override the author.php file directly. Please edit the file, then replace the content with the following code:
// https://pastebin.com/j503Gyva
After editing the file, add this css code to correct the layout of the post entries:
.template-author .post-entry { position: relative; clear: none; }
Regards,
IsmaelHi,
Would you mind providing a screenshot of the issue? You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot. Here are the steps to follow:
1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
2.) Locate the option to upload a file or an image.
3.) Select the screenshot file from your computer or device and upload it to the platform.
4.) After the upload is complete, you will be provided with a shareable link or an embed code.
5.) Copy the link or code and include it in your message or response to provide us with the screenshot.Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.
Best regards,
IsmaelHi,
Thank you for the update.
You can use the avf_magazine_excerpt_length filter in the functions.php file to adjust the length of the excerpt of the magazine entries.
add_filter('avf_magazine_excerpt_length','avf_magazine_excerpt_length_mod', 10, 1); function avf_magazine_excerpt_length_mod($excerpt) { $excerpt = 100; return $excerpt; }
Best regards,
IsmaelHi,
would it still be possible to insert the white vertical lines as in the main menu.
To add white vertical lines or separator between the menu items, please add this css code.
#top .av-submenu-container li a { border-right: 1px solid #ffffff; } #top .av-submenu-container li:last-child a { border-right: 0; }
Best regards,
IsmaelHi,
Then I go to another page and add that shortcode that will be displayed.
Looks like the Page Content element might be of use here. You can use this element to display the content of another page. If this is not the case, then I’m afraid you’re out of options. You may need to look for a plugin or extension.
Best regards,
IsmaelHey agenturwendt,
Thank you for the inquiry.
You can add this css code to adjust the space on both sides of the header on desktop view only.
@media only screen and (min-width: 990px) { /* Add your Desktop Styles here */ .responsive .header_color .header_bg { background-position: 150px top; } .responsive #top #header_main .container, .responsive #top #header_main .container .main_menu { padding-left: 20px !important; padding-right: 80px !important; } .responsive #top #header #header_main .inner-container .widget { left: 80px; } }
Best regards,
IsmaelHey Keith Lynch,
Thank you for the inquiry and welcome to the forum! You can open a new thread using the form in the following link: https://kriesi.at/support/forum/enfold/#new-post
Best regards,
IsmaelHey Robert Sink,
Thank you for the inquiry and welcome to the forum! You can open a new ticket using the form in the following link: https://kriesi.at/support/forum/enfold/#new-post
Best regards,
IsmaelHi,
You can add this css code to adjust the minimum width of the search bar on desktop view:
@media only screen and (min-width: 990px) { /* Add your Desktop Styles here */ .av-logo-container .inner-container .widget #searchform { width: 100%; min-width: 400px; } }
Best regards,
Ismael -
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