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Viewing 30 posts - 1,771 through 1,800 (of 3,742 total)
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  • in reply to: Please Help! Issues with saving anything on website! #1018503

    Hi,

    Yes – checked and see the problem. But if I switch to 2017 WP theme it shows the same behaviour – so the problem is not Enfold related.

    I do not know if this is a life site so I did not mess around with making modifications to your settings.

    – First clear all server cache (from both caching plugins) and browser cache
    – Deactivate all plugins except WooCommerce

    If the problem still occurs, try to change the permalink settings and save them several times and check (this might be a cause).

    It is also recommended not to use 2 caching plugins.

    I hope this helps you to solve the problem.

    Best regards,
    Günter

    in reply to: Please Help! Issues with saving anything on website! #1018492

    Hi,

    I checked your site and added and updated a page and a product – both worked fine (see private content).

    The file functions.php cannot be updated.

    This is most likely a problem with server roles and access to files. There are FTP users and PHP users and it seems that the PHP user has no rights to modify functions.php.

    Check with your hoster to grant the correct access rights.

    Best regards,
    Günter

    in reply to: One product field instead of two #1018490

    Hi,

    Freut mich, dass es eine Lösung gibt.

    Du könntest noch probieren – schränkt es auf Einzelproduktseite ein:

    
    add_filter('woocommerce_short_description', 'avia_replace_woocommerce_shortdescription');
    function avia_replace_woocommerce_shortdescription($excerpt)
    {
        global $post;
    	
    	if( is_single() )
    	{
    		if (!$post->post_content) return $excerpt;
    		return apply_filters('the_content',$post->post_content);
    	}
    	
    	return $excerpt;
    }
    

    Best regards,
    Günter

    in reply to: "Available options" showing twice in product #1018294

    Hey tankerhq,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

    
    
    #top.single-product  .component_selections > p.component_section_title {
        display: none;
    }
    
    

    Best regards,
    Günter

    in reply to: One product field instead of two #1018290

    Hey marco_b,

    Danke dass Du Enfold verwendest.

    Um die doppelte Beschreibung auszublenden, geht mit CSS.

    In Quick CSS section unter Enfold > General Styling oder im child theme’s style.css file:

    
    #top.single-product .woocommerce-variation-description{
    display: none;
    }
    

    Zum Facebook plugin kann ich nichts sagen, da ich es nicht kenne.

    Best regards,
    Günter

    in reply to: kauf #1018285

    Hey barbara,

    Danke für Dein Interesse an Enfold.

    Das Theme wird exklusiv NUR über Themeforest vertrieben und kann daher leider auch nur mit den dort angebotenen Zahlungsmethoden bezahlt werden.
    Ein Direktverkauf ist leider nicht möglich.

    Best regards,
    Günter

    in reply to: Enable the 'disable_mediaelement' avia option in Enfold #1018284

    Hey Dave,

    There will be a filter in the next version (functions.php):

    
    $condition = apply_filters( 'avf_enqueue_wp_mediaelement', $condition, $options );	
    

    Not sure yet but we might also add an option.

    Best regards,
    Günter

    in reply to: Footer bug #1017573

    Hey!

    I added to Quick CSS:

    
    #main > div.sidebar_right:first-child{
    	max-width: 1310px;
    	margin: 0 auto;
    }
    

    This fixes the problem on the page in private content.

    Cheers!
    Günter

    in reply to: Code Block not working with Page Content #1017146

    Hi,

    In file enfold/config-templatebuilder/avia-shortcodes/codeblock.php line 258:

    
    add_filter('avia_builder_precompile', array($this, 'code_block_extraction'), 1, 1);
    

    Replace this line with:

    
    add_filter('avia_builder_precompile', array($this, 'code_block_extraction'), 10, 1);
    

    This should fix the problem. I added this fix for the next update.

    Best regards,
    Günter

    Hi,

    As mentioned a few posts above (https://kriesi.at/support/topic/enfold-instagram-widget-not-working-enfold-4-2-6-php-7-2/#post-992944)

    Please open a new thread and give us admin access and ftp access.

    Best regards,
    Günter

    in reply to: Code Block not working with Page Content #1014671

    Hi,

    Thank you for reporting this. I will have a look into it asap and will come back when we have a solution.

    Best regards,
    Günter

    in reply to: Burger menu only in home page #1013571

    Hi,

    In home page the burger menu appear only after I have scroll the page. I wish I have wisible since the page has loaded.

    You have selected “Header is invisible and appears once the users scrolls down ” on the “Home” page. Change this setting.

    Preferibly would be great to have the burger on the left. I suppose it is quite simple doing it using CSS.

    Select the option “Logo right, Menu left” to change this

    (WP Dashboard -> Enfold -> Header -> Menu and Logo Position

    Best regards,
    Günter

    in reply to: partner logo element problem #1012293

    Hi,

    Thanks for reporting this.

    I am not able to reproduce it on my install. Do you have a staging site where you can reproduce the problem and we can get access to it to check the backend and settings and are allowed to modify settings and plugins ?

    Best regards,
    Günter

    in reply to: Burger menu only in home page #1012265

    Hi,

    Still not able to login – see private content

    Best regards,
    Günter

    Hi,

    Envato has also changed the rules for the old API ( https://forums.envato.com/t/rate-limiting-on-the-legacy-api/188055 ).

    We have added a temporary fix for it.

    Please replace enfold/framework/php/auto-updates/class-pixelentity-theme-update.php with the updated file

    https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_4_1/class-pixelentity-theme-update.php

    Do not forget to make a backup of the original file for a fallback and clear server and browser cache.

    We are working to switch to the new API asap.

    Best regards,
    Günter

    in reply to: google map #1011872

    Hi,


    @luhlacom

    Please open an own topic for that and create an admin account for us. You can post the credentials and the link to the backend in private content there.
    WP 4.4.2 is outdated – you should update to latest WP version 4.9.8. And also update Enfold to 4.4.1. There had been major changes in the Google Maps API and Enfold only supports this in the latest version as this also required changes in php and js code.

    Best regards,
    Günter

    in reply to: Burger menu only in home page #1011815

    Hi,

    Still not work for me – same as before:

    ERRORE: nome utente non valido. È stata persa la password?

    Best regards,
    Günter

    in reply to: google map #1011813

    Hi,

    You also need to replace the file enfold\framework\js\conditional_load\avia_google_maps_api.js

    with

    https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_4_1/js/avia_google_maps_api.js.

    Do not forget to make a backup of the original file for a fallback and to clear server and browser cache.

    Use the following code in functions.php:

    
    add_filter('avf_gmap_vars', 'avf_gmap_vars_settings', 10, 1);
    function avf_gmap_vars_settings($map) 
    {
    	foreach($map['av_google_map'] as $key => $data)
    	{
    	    $map['av_google_map'][$key]['gestureHandling'] = 'greedy';
    	    $map['av_google_map'][$key]['scrollwheel'] = true;   
    	}
    	return $map;
    }
    

    Use values for gestureHandling according to https://developers.google.com/maps/documentation/javascript/interaction

    The fix in js file will be added in (one of) the next update(s).

    Best regards,
    Günter

    in reply to: Burger menu only in home page #1011746

    Hi,

    Cannot login – can you please check the credentials.

    Best regards,
    Günter

    in reply to: Burger menu only in home page #1011685

    Hi,

    The link you provided above does not show an Enfold page.

    Please create a temporary admin account for us so we can check the backend. You can post it in the private content area – and also the link to the admin login.

    Best regards,
    Günter

    in reply to: partner logo element problem #1011395

    Hi,

    Thank you for using Enfold.

    Please update the theme to the latest version 4.4.1.

    To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)

    If the problems remain it could be a plugin conflict.

    Try to deactivate all plugins and check – then reactivate one after the other.

    Do not forget to clear server and browser cache – and also disable theme caching of js and css files for testing in Enfold -> Performance.

    I could not to reproduce it on my server.

    Best regards,
    Günter

    in reply to: Burger menu only in home page #1011380

    Hi,

    Thank you for using Enfold.

    To achieve this you have to modify themes\enfold\header.php around line 28 you find:

    
    $av_classes_manually   .= avia_is_burger_menu() ? " html_burger_menu_active" : " html_text_menu_active";
    

    Replace this line with:

    
    	$is_burger_menu = apply_filters( 'avf_burger_menu_active', avia_is_burger_menu(), 'header' );
    	$av_classes_manually   .= $is_burger_menu ? " html_burger_menu_active" : " html_text_menu_active";
    

    We will add this to core in (one of) the next updates.

    Then at the bottom of functions.php of the child theme (or parent theme) add:

    
    add_filter('avf_burger_menu_active', 'custom_burger_menu_active', 10, 2 );
    function custom_burger_menu_active( $active, $context ) 
    {
    	if( 2998 == avia_get_the_ID() )
    	{
    		return true;
    	}
    	
    	return $active;
    }
    

    and replace 2998 with the page-id of your homepage.

    In Enfold-> Main Menu -> General -> Menu Items for Desktop select “Display as text”.

    If you have problems updating the files we need a WP admin account and ftp access to your server and we can do it for you.

    Best regards,
    Günter

    in reply to: Mobile menù #1011355

    Hey topmedialab,

    Thank you for using Enfold.

    Please update the theme to the latest version 4.4.1. That should fix any issues you are currently experiencing :)

    To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)

    I could not reproduce the problem with the latest version.

    Best regards,
    Günter

    in reply to: Add arrow beside and border around enfold language switcher #1011333

    Hey AleschJ,

    Thank you for using Enfold.

    Out of the box this is not possible. I tried to find an easy solution – but there is none. You will need to hook into the creation of the HTML code for the menu.

    But this is beyond the scope of support and customization.

    For the border you can try:

    
    #header_main .main_menu li.menu-item-language {
        border: 1px solid;
    }
    

    Best regards,
    Günter

    in reply to: Can not update to ENFOLD 4.4.1 ( on all our websites ) #1011293

    Hi,


    @marko7

    If you have a site with several thousand posts it might be necessary to update themes\enfold\config-templatebuilder\avia-template-builder\php\element-manager.class.php

    with

    https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_4_1/element-manager.class.php

    Do not forget to make a backup of the file for a fallback.

    We need to update the post content of all posts for better performance and this leads to timeout problems. After updating the file you must reload the backend several times after getting the timeout to allow the update process to finish (user reported it took up to 2 hours for very large sites).

    Best regards,
    Günter

    in reply to: iframe in einer Codebox wird nicht angezeigt #1011284

    Hi,

    Danke dass Du Enfold verwendest.

    Bitte KEIN Unicode für ” in HTML tags verwenden, da Browser dies nicht interpretieren können, nur doppelte Hochkomme (Shift 2) oder einfache (Shift #).

    Auch dürfte es ein Problem mit der URL im iframe geben – wenn ich die URL im private content verwende, geht es.

    Best regards,
    Günter

    in reply to: Validation of select element in contact form #1011244

    Hi,

    You are using a complete outdated version of Enfold (3.3.2). We currently are on version 4.4.1.
    Please update to the latest version.

    To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)

    Then the solution mentioned in the post will work without any CSS changes.

    Best regards,
    Günter

    in reply to: How can I create traditional video gallery? #1010872

    Hi,

    Glad we could help you.

    Enjoy the theme and feel free to come back when you need further assistance – just open a new topic.

    Have a nice day.

    Best regards,
    Günter

    in reply to: Display issues – accordion and Slider – Firefox #1010870

    Hi,

    You are using an old version of Enfold (4.1.2 was released 2017 July 17th). Currently we have 4.4.1.

    Can you please update to the latest version and check again. If the problem still exists we will have a look into it – we need the allowance to deactivate plugins temporarily.

    Make sure that you also have a PHP version minimum 7.0 (http://php.net/supported-versions.php) or higher – also for security reasons.

    Do not forget to make a backup before updating for a fallback.

    Best regards,
    Günter

    in reply to: Masonry Grid Using Columns #1010850

    Hi,

    Thank you for using enfold.

    On this page Kriesi is using the Masonry Element (Content Elements -> Masonry).

    If you select the option “Size Settings -> Perfect Manual Masonry: …..” and the images are in correct ratio this should lead to the expected result.

    Best regards,
    Günter

Viewing 30 posts - 1,771 through 1,800 (of 3,742 total)