Forum Replies Created
-
Posts
-
Hey… anyone? I volunteered to help provide resources to solve this bug which is affecting multiple users…. Is one of the support team members going to take this on? I realize it will take some time but I think it’s important. I don’t want to just have passwords and login rights out there indefinitely so would like to know someone is going to take this on. I’m now on page 10 of the support thread….
Thanks
That is disappointing. Enfold team, do you want me to create a new support thread or continue to tag onto this thread since I am having the same issue?
I just tried setting up Mailchimp for the first time today. The first time I entered the subscription info in the box using the widget, it seemed like it was working, but I never received a confirmation email of my subscription, and that email address never showed up in my Mailchimp mailing list. So I tried again and got the message that I was already subscribed. I then turned “capcha notification” off in Mailchimp settings thinking maybe the capcha was causing an issue, but I kept getting the same message.
I then created a new API key and loaded that into Enfold, thinking that might reset things. Still the same error. The regular Mailchimp URL to add to my mailing list works fine so this is DEFINITELY an issue with Enfold and not Mailchimp…they are not going to provide any support since their forms work fine.
I really want this to work as the theme integration looks great and is critical. Can you guys take another look at this since multiple users are having this exact same issue?
Thanks!!!!
Perfect Perfect Perfect!!!
You guys do such a great job on support…. we now forgive you for update 3.6!! ha ha!!!
Thank you again!!!!!!!!
Thanks Vinay!
This css removes the arrow AND the grey out of the photo… is there a way to keep the red arrow but remove the grey out? So half of the effect..?Also is there a way to search this forum so we don’t bother you with repeat questions?
Thanks!!!!
OK Vinay, you have always been helpful to me so I trusted you and just did the auto update to 3.6.1….. it works!!
Thank you!
Rob
2016 June 6th – Version 3.6.1
– style.css – new version number
– folder lang: re exported all po/mo files which should fix some issues with the language files
– folder config-templatebuilder:
– added: a php check that can prevent a critical error when updating was not done properly and the server still loaded older files
– improved: table element now allows for more than 13 columns
– fixed: a javascript bug with woocommerceHi Basilis!
Thank you for the response!Now I cannot replicate the problem….. very strange as it happened repeatedly this morning but now it is working fine.
I have not yet updated to 3.6.1 as I am afraid to …. ;)
Very strange that it fixed itself?!?
Thank you!
RobThank you! I am hoping support can get me running on the new version but if not this is a good fallback…thanks!
If you can email link to (Email address hidden if logged out) that would be great…thanks much!
Sorry that didn’t help…. can you do me a huge favor and tell me where I can find 3.5.2 to download?
I am having some major problems and need to revert unless support can fix.Thanks!
robYou may be seeing a cached page…. clear cache and try again… also try from different computer / mobile or using private browsing / incognito mode. If you deleted the old directory and uploaded the new Enfold it should solve based on what the rest of us have been through.
There are many many support threads with this exact same issue. For some inexplicable reason, there is no sticky thread on this and there is no updated version of Enfold which deletes the offending files which create this error. So we see more websites crashing day after day.
You have to delete the current Enfold folder via FTP and then upload the latest version of Enfold via FTP. If you do not delete / rename the Enfold folder, it will not work.
Good luck.
Vinay, I’m watching all these support threads for the same issue on 3.6, which I personally experienced yesterday.
Are there plans for a 3.6.1 version that deletes or overwrites the old files so people don’t have this issue with the upgrade?
Seems like a lot of unnecessary trouble for everyone, support and users alike, with all due respect.Your site does look great! Congratulations on getting it back up!
(by the way, if you want to get rid of the “theme by Kriesi” message in the footer, go to Enfold settings, then footer, then put [nolink] after the end of the copyright in the copyright box)
Unzip it to your desktop and then copy the folder over to your subdirectory… if you upload a zipped theme it will not work.
Rename the Enfold folder “Enfold Old” and upload the new Enfold folder from Themeforest.
There is a bad file in there that is not being deleted when you simply copy to that directory.. so you must get rid of it by deleting the old Enfold.Yes many of us are going through this hell today and for some reason they haven’t stopped this update.
You have to go into your site via FTP, delete the Enfold folder, and upload the new Enfold folder to your directory.
Good luck.
Happy Monday!
Actually in this case a plugin will not help because you can’t access the backend of the site when it crashes… no access to plugins or admin screen. :(
Linortek, try renaming the folder “Enfold” to “Enfold Old” and then upload Enfold to your directory.
What was strange was I updated my theme in my test environment and it worked fine… then when I copied it to the production environment it crashed the site. I think this is because one of the old files was causing the conflict and was not deleted when the staging site was migrated to production. Deleting the Enfold theme folder via FTP and uploading it fresh fixed it.
OK I am back up after a terrible 60 minutes of downtime…. Even Go Daddy’s restored backup didn’t fix the issue, which they are now researching.
I copied the Enfold new version via FTP to the themes folder and now I am back to normal.
I have updated Enfold several times and have never run into this. There is something wrong with this update version in my humble opinion.
Whew, I feel like I just had 20 cups of cappuccino!
If you take this approach, do you have to restore all the old settings in Enfold? I have Enfold Child as well….
This is a nightmare. My site has been down more than 30 minutes now.
Thanks Basilis!
Unfortunately, error also occurs when I try to access admin panel. I cannot access the back end to the site.
I am on hold right now with Go Daddy trying to restore a backup from last night.
I do not understand why the update works fine in my staging site but not in my production site when copied over. I have never had this happen before.
Any other ideas?
Thanks
Rob
