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Thank you Kyle, adding onto this thread so I get an email update if you share the solution.
I now realize by clicking “jobs” above that our beloved mods are independent contractors from around the world. I had always thought they were sitting in the same office in Europe sharing information with each other (Rikard: “Hey Yigit, can you get me a cup of coffee when you go out??”haha) but from the disparate information from the mods on this issue in multiple threads that is not the case.
Kriesi, if you’re watching this thread, you can do better. My suggestion is a sticky post for any KNOWN ISSUE with a release “Subject: KNOWN ISSUE Enfold V4.2.1” with the latest status there that everyone can see including mods. It should not allow posting from users as then it just turns into a support thread. We’ve seen other sticky threads go “off the rails” due to that. That would save mod time because fewer threads would be opened discussing the same, known issue.
The patch that someone from Enfold (Gunter?) installed on my staging site did fix the full screen video bug but broke the video element in ALB completely. I hope that is not the fix that is coming in 4.2.2 or else the poor mods are going to have a LOT of threads to respond to. And Yigit, Rikard will really need his coffee then! :)
Thanks
I am trying to maintain my patience reading all these threads about this issue, but the mis-information among the mods is astounding on this issue. Do you guys have some sort of forum where you can share info with each other? I know you’re spread all over the world so information sharing must be difficult. Trying to understand.
In other threads, another mod has said that they forgot the video fix in 4.2.1, and I can attest it did nothing to fix my issue with full screen video, and I’m not using Safari, I’m using Chrome. We have waited MONTHS for a fix to something that should never have broken in the first place, with the release of 4.2.
4.1.2 is the only stable version of Enfold at this point, meaning all the functions including the video function work.
Come on, Enfold, you can do better than this.
Rob
Hi… OK this is getting funny (ha ha funny)….. that thread is mine…. see my response there. The “fix” fixes the full screen video issue but BREAKS the video element in ALB! If you guys put that in 4.2.2 the forum is going to be overwhelmed with people complaining, since the video element of ALB is likely much more used than the full screen slider….
I’ll stick to the other thread, feel free to join me over there.
Best
RobThanks this code was implemented on my site today by Enfold mods and while it fixed the full screen video bug, it created a new bug where videos called by the ALB media / video element no longer work.
http://robwiley.staging.wpengine.com/homes-sold/Hi (hosted on WPengine) Gunter!
Thank you for the response and for keeping me informed.
Unfortunately, while the patch fixes one problem is causes a new one… now the page above works great will full screen (YAY THANKS!), but my page with a Youtube video posted with a video element under ALB non full screen no longer works and I have not touched that page on staging site.
All the pages that feature Youtube video in video element on ALB now display error message instead of video.See links in private content.
Thanks!
RobThank you, Victoria, I had hoped to do it without adding a plug in and assume it was just a setting I was missing. OK to close thread unless there’s another way. Thanks much…. (hoping 4.2.2 is coming soon with a video fix…)
:)
Ismael, with full respect — that code did nothing to fix the full screen video issue on my staging site. I see that someone from Enfold logged into it this morning but I don’t see any mods having been made. I am confused — Yigit says a fix is coming in the next version — is that not the case? So far we have not identified a css fix that works.
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I don’t mean to hijack this thread
but my thread was ended with Yigit telling me to wait for 4.2.2…
If there is a css patch that will work to solve this issue, I would love to have it. I cannot update my production site to 4.2 or 4.2.1.
thanks,
Rob
Since this is such a major action, it would be great if you guys could add a “Are you sure?” prompt. I’ve always been afraid of hitting that button by mistake.
Ismael,
In multiple threads today, Yigit and other mods indicated that the fix for the video was omitted from 4.2.1 and will be released along with php patch in another update coming in a few days. I hope this is still the case as updating to 4.2.1 did nothing to help the video bug.
Best
RobThis is great news, Yigit, thanks! I hope this update comes out very very soon and does finally fix this video bug.
Best
RobHi Victoria!
Thanks for your response! I’m not sure I totally understand.
Just so I’m clear- does that mean that support mods have gone as far as you can go? I notice no one has even logged into the staging site since I set up an Enfold account 5 days ago, so I’m unclear how or if this is being addressed.
Thank you very much,
RobMany many of us are having this problem right now. It’s an Enfold bug and the published workarounds aren’t working for me. You you may want to read / search some of the threads related to this. Good luck.
Hi Victoria,
Thank you for taking this on!
– Duplicate page added to staging site: http://robwiley.staging.wpengine.com/sea-arches-2/ (hosted on WPengine)
– Debug mode code added to functions.php
I’m providing FTP credentials in private data field. Please note this is a staging site (out of sync with production, so log any changes so we can add them to production site later) so you can copy page above or make new pages etc without fear.
Thanks!!
RobI added this code from Ismael’s reply 870289 to custom css and it fixed some of the self-hosted videos but others are not working:
#top .av-video-slide video {
height: auto !important;
}#top .av-video-slide .mejs-container {
width: 100% !important;
}Here’s an example of a page where it’s still not working, shows black screen and a strange counter:
http://robwiley.staging.wpengine.com/sea-arches/ (hosted on WPengine)The issue is with video background on Fullscreen Slider and has occurred since 4.2 update.
I really need to update to most recent theme on my production site, please help asap.
Admin login in private content, please track any changes you make so I can copy them to production site. ****
Thanks,
RobThere are a bunch of threads on this, and the bug still exists in 4.2.1 just released today.
If it’s not going to be released in an update, we need the definitive code posted in one thread that we can all copy. I’m going through tons of threads and they all have slightly different css to fix this problem.
Thanks
There still must have been some caching going on… I checked several hours later and it’s working great, thanks! OK to close thread.
This is the same problem I’m having now in January 2018… has this bug been corrected? Or is there a workaround?
Thanks
https://kriesi.at/support/topic/mega-menu-problems-on-mobile/
Thanks for your response, but after clearing server and browser cache the tooltips are still showing and require a double tap to activate a hot spot on mobile.
You can see it in action on this page, scroll way down under “Marin County Map” please:
http://www.thomashenthorne.com/marin-county/
Thanks!
RobThat fixed it, thanks!
I would also like to disable the tool tips on mobile ONLY for “Image with Hot Spots” as it does the same thing on mobile… the image loads, you click the hot spot, the tool tip displays, and you have to click again. That’s a double click and I would prefer that one tap to a hot spot on mobile go to the link for that hotspot.
Is it possible to disable tool tips for mobile only on images with hot spots?
Thanks!
Rob
Great news! If you want me to test it on my staging site please let me know. I’m usually pretty good at breaking things! ha ha.
ps here’s a screen shot of the little box that pops up on mobile:
Hi Mike!
I’m using an iPhone X (maybe the notch is causing it, ha ha).
Should work fine on desktop as the pop up “Share on Facebook” step only occurs on mobile.
Thanks!
RobHi Nikko,
I adjusted it up to 32 px as an experiment on the font size changed…. deleted cache (server side and browser)… no change to the title over the social sharing element.Thanks
Thanks, Rikard, it’s great to know when to expect the next version as we have heard a few different timelines on this forum.
I can live with the old 4.1.2 until January I guess as long as I’ve waiting this long. Full-width video is a key feature of my site so I don’t want to break it.
It would be great if you guys could keep a “known issues” sticky at top of forum that only moderators can post to (so it doesn’t turn into a Q&A from us users) where you can list known issues and the official patch / workaround for each issue. Just an idea.Wishing you happy holidays!
Rob
