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  • Something has really changed with Enfold. I have been a user for years now and pay the $50 every 6 months to be a member of this forum and take advantage of what is often great help. But the cadence of improvements has slowed down, and now just maintenance fixes cause all sorts of other issues….. and when they do, it now takes MONTHS to address them vs in the past we would see another release in a couple of days. A few months back I posted asking if Kriesi had a new little baby at home, just got married, was sick, and they said no everything is the same… but the blog is less active and it feels like Enfold has gone into auto pilot to an extent, which is sad because I still love this theme.

    4.2.2 isn’t just a Safari issue… it breaks on iPad pro view on Windows chrome in development mode too. To take months to push out another fix, which still isn’t a fix, is just not acceptable by any measure.

    Rob

    in reply to: 4.2.2. Out and Video Bug is Improved But Still There #903001
      To make this easier for a moderator to help fix this new problem introduced with 4.2.2:

    4.1.2 Full screen mobile works great even on iPad pro (Chrome emulation mode + real iPad pro): 215 Locust Avenue
    4.2.2 exact same page, no longer works in ipad pro and asks for fallback image: https://goo.gl/M9vNVX

    in reply to: 4.2.2. Out and Video Bug is Improved But Still There #902995

    Yes and I even tried the “controls are hidden” option which does not hide the controls and does not help. I worry that developers are just going to say “well, this is the new way it works” like they did with the mega menus and we will lose this functionality we had in 4.1.2. I hope this worry is unfounded.

    Updated subject line: 4.2.2 is out and video bug is improved but still there

    in reply to: For those having Instagram problems… #902989

    When I have problems that appear and go away and appear again, it’s usually caused by a caching or optimization plugin, for what that’s worth. I finally had to uninstall Autoptimization plugin.

    in reply to: 4.2.2. Out and Video Bug is Improved But Still There #902988

    Hi Steph, that one works great because it’s my production site, running on the last stable version of Enfold 4.1.2.

    If you want to see the problem (mods too please!) go to: https://goo.gl/M9vNVX

    Really bummed that 4.2.2 did not fix everything! WOW.

    Also the full screen mobile / video is on a new slider I just installed called Smart Slider 3… way better than Layer Slider. I plan to use that slider for a lot of many content going forward.

    in reply to: 4.2.2. Out and Video Bug is Improved But Still There #902979

    I can also confirm using Developer Tools in Chrome that the background video that used to work on iPad in landscape mode now no longer works and displays a “Please insert a background photo” tag where before it would show the video.

    How do I edit the subject of this post….. haha??

    in reply to: 4.2.2. Out and Video Bug is Improved But Still There #902975

    Oh no….. sorry to hear this. I am a Windows user so have no way to test Safari desktop…. sigh.

    I’m using a Slider now to display full screen video on mobile and desktop but I don’t want to go back and rebuild old pages so I need the fix to work…

    (Example of full screen video on mobile and desktop: http://www.thomashenthorne.com/sea-arches/ ) still making some tweaks.

    in reply to: 4.2.2. Out and Video Bug is Improved But Still There #902935

    Actually, it was not the WP Update that caused it. Full screen video works fine with Enfold 4.1.2. and the latest version of WP. Something happened in 4.2 that broke it, and 4.2.2 fixed it thankfully.

    I do wish they would have included the latest LayerSider update with 4.2.2…. I would love to have a week or two without the orange circle telling me to update! :)

    Thank you Kyle, adding onto this thread so I get an email update if you share the solution.

    I now realize by clicking “jobs” above that our beloved mods are independent contractors from around the world. I had always thought they were sitting in the same office in Europe sharing information with each other (Rikard: “Hey Yigit, can you get me a cup of coffee when you go out??”haha) but from the disparate information from the mods on this issue in multiple threads that is not the case.

    Kriesi, if you’re watching this thread, you can do better. My suggestion is a sticky post for any KNOWN ISSUE with a release “Subject: KNOWN ISSUE Enfold V4.2.1” with the latest status there that everyone can see including mods. It should not allow posting from users as then it just turns into a support thread. We’ve seen other sticky threads go “off the rails” due to that. That would save mod time because fewer threads would be opened discussing the same, known issue.

    The patch that someone from Enfold (Gunter?) installed on my staging site did fix the full screen video bug but broke the video element in ALB completely. I hope that is not the fix that is coming in 4.2.2 or else the poor mods are going to have a LOT of threads to respond to. And Yigit, Rikard will really need his coffee then! :)

    Thanks

    in reply to: Video background not working #902586

    I am trying to maintain my patience reading all these threads about this issue, but the mis-information among the mods is astounding on this issue. Do you guys have some sort of forum where you can share info with each other? I know you’re spread all over the world so information sharing must be difficult. Trying to understand.

    In other threads, another mod has said that they forgot the video fix in 4.2.1, and I can attest it did nothing to fix my issue with full screen video, and I’m not using Safari, I’m using Chrome. We have waited MONTHS for a fix to something that should never have broken in the first place, with the release of 4.2.

    4.1.2 is the only stable version of Enfold at this point, meaning all the functions including the video function work.

    Come on, Enfold, you can do better than this.

    Rob

    in reply to: Problem with video in color section #902567

    Hi… OK this is getting funny (ha ha funny)….. that thread is mine…. see my response there. The “fix” fixes the full screen video issue but BREAKS the video element in ALB! If you guys put that in 4.2.2 the forum is going to be overwhelmed with people complaining, since the video element of ALB is likely much more used than the full screen slider….

    I’ll stick to the other thread, feel free to join me over there.

    Best
    Rob

    in reply to: full screen video bagground #902388

    Thanks this code was implemented on my site today by Enfold mods and while it fixed the full screen video bug, it created a new bug where videos called by the ALB media / video element no longer work.

    in reply to: Enfold 4.2.1 Self-Hosted Video Bug #902246

    http://robwiley.staging.wpengine.com/homes-sold/Hi (hosted on WPengine) Gunter!

    Thank you for the response and for keeping me informed.

    Unfortunately, while the patch fixes one problem is causes a new one… now the page above works great will full screen (YAY THANKS!), but my page with a Youtube video posted with a video element under ALB non full screen no longer works and I have not touched that page on staging site.

    All the pages that feature Youtube video in video element on ALB now display error message instead of video.See links in private content.

    Thanks!
    Rob

    • This reply was modified 7 years, 11 months ago by goldengate415.

    Thank you, Victoria, I had hoped to do it without adding a plug in and assume it was just a setting I was missing. OK to close thread unless there’s another way. Thanks much…. (hoping 4.2.2 is coming soon with a video fix…)

    :)

    in reply to: Problem with video in color section #901858

    Ismael, with full respect — that code did nothing to fix the full screen video issue on my staging site. I see that someone from Enfold logged into it this morning but I don’t see any mods having been made. I am confused — Yigit says a fix is coming in the next version — is that not the case? So far we have not identified a css fix that works.

      I don’t mean to hijack this thread

    but my thread was ended with Yigit telling me to wait for 4.2.2…

    If there is a css patch that will work to solve this issue, I would love to have it. I cannot update my production site to 4.2 or 4.2.1.

    thanks,

    Rob

    Since this is such a major action, it would be great if you guys could add a “Are you sure?” prompt. I’ve always been afraid of hitting that button by mistake.

    in reply to: Problem with video in color section #901266

    Ismael,

    In multiple threads today, Yigit and other mods indicated that the fix for the video was omitted from 4.2.1 and will be released along with php patch in another update coming in a few days. I hope this is still the case as updating to 4.2.1 did nothing to help the video bug.

    Best
    Rob

    in reply to: Enfold 4.2.1 and videobackground no improvement #900936

    This is great news, Yigit, thanks! I hope this update comes out very very soon and does finally fix this video bug.

    Best
    Rob

    in reply to: Video Bug on Full Screen Slider Since Version 4.2 #900893

    Hi Victoria!

    Thanks for your response! I’m not sure I totally understand.

    Just so I’m clear- does that mean that support mods have gone as far as you can go? I notice no one has even logged into the staging site since I set up an Enfold account 5 days ago, so I’m unclear how or if this is being addressed.

    Thank you very much,
    Rob

    in reply to: Problem with video in color section #899406

    Many many of us are having this problem right now. It’s an Enfold bug and the published workarounds aren’t working for me. You you may want to read / search some of the threads related to this. Good luck.

    in reply to: Enfold 4.2.1 Self-Hosted Video Bug #899211

    Hi Victoria,

    Thank you for taking this on!

    – Duplicate page added to staging site: http://robwiley.staging.wpengine.com/sea-arches-2/ (hosted on WPengine)

    – Debug mode code added to functions.php

    I’m providing FTP credentials in private data field. Please note this is a staging site (out of sync with production, so log any changes so we can add them to production site later) so you can copy page above or make new pages etc without fear.

    Thanks!!
    Rob

    in reply to: Enfold 4.2.1 Self-Hosted Video Bug #898720

    I added this code from Ismael’s reply 870289 to custom css and it fixed some of the self-hosted videos but others are not working:

    #top .av-video-slide video {
    height: auto !important;
    }

    #top .av-video-slide .mejs-container {
    width: 100% !important;
    }

    Here’s an example of a page where it’s still not working, shows black screen and a strange counter:
    http://robwiley.staging.wpengine.com/sea-arches/ (hosted on WPengine)

    The issue is with video background on Fullscreen Slider and has occurred since 4.2 update.

    I really need to update to most recent theme on my production site, please help asap.

    Admin login in private content, please track any changes you make so I can copy them to production site. ****

    Thanks,
    Rob

    in reply to: full screen video bagground #898634

    There are a bunch of threads on this, and the bug still exists in 4.2.1 just released today.

    If it’s not going to be released in an update, we need the definitive code posted in one thread that we can all copy. I’m going through tons of threads and they all have slightly different css to fix this problem.

    Thanks

    in reply to: Latest Update Notification #898595

    It is available now. Sometimes there’s a lag of about 30-45 minutes I’ve noticed.

    There still must have been some caching going on… I checked several hours later and it’s working great, thanks! OK to close thread.

    in reply to: Mega Menu does'nt unfold on Mobile if Main Item isn't a page #898194

    This is the same problem I’m having now in January 2018… has this bug been corrected? Or is there a workaround?

    Thanks

    https://kriesi.at/support/topic/mega-menu-problems-on-mobile/

    Thanks for your response, but after clearing server and browser cache the tooltips are still showing and require a double tap to activate a hot spot on mobile.

    You can see it in action on this page, scroll way down under “Marin County Map” please:

    http://www.thomashenthorne.com/marin-county/

    Thanks!
    Rob

    That fixed it, thanks!

    I would also like to disable the tool tips on mobile ONLY for “Image with Hot Spots” as it does the same thing on mobile… the image loads, you click the hot spot, the tool tip displays, and you have to click again. That’s a double click and I would prefer that one tap to a hot spot on mobile go to the link for that hotspot.

    Is it possible to disable tool tips for mobile only on images with hot spots?

    Thanks!

    Rob

    in reply to: DELETE #897686

    There must be an easier way to delete threads than this?

    • This reply was modified 7 years, 12 months ago by goldengate415.
    in reply to: DELETE #897655

    delete

    • This reply was modified 7 years, 12 months ago by goldengate415.
Viewing 30 posts - 541 through 570 (of 889 total)