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Viewing 30 posts - 5,551 through 5,580 (of 8,514 total)
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  • in reply to: visual editor strips third-party shortcode #169974

    Hi!

    Please do not try and direct us to other topics. We have a queue system and go by posted response in a topic and will often tag at topic and discuss it if we are trying to find a bug fix before responding.

    I’ve found that many shortcodes need to be used in a regular visual editor and are just not compatible with the advanced layout editor. It just depends on how the individual plugin and shortcodes are coded. Hopefully in time we can find a way around it.

    Best regards,
    Devin

    in reply to: LayerSlider Shortcode doesn't work #169972

    Hello brunostersa!

    Unfortunately the LayerSlider shortcodes have been disabled with the themes implementation of it. The LayerSlider can only be a full width element and the Advanced Layer Slider keeps that in check.

    You can somewhat get around this by turning on debug mode and then copying and pasting out the LayerSlider generated shortcode but it still doesn’t remove the full width requirement so the LayerSlider will always be full width in your layouts.

    Cheers!
    Devin

    in reply to: Small top navigation drop down not working #169712

    Hey!

    Try adding the following CSS to your Quick CSS (located under the Styling Tab in the theme options) or the custom.css file in the css folder of your theme files:

    #header_meta {
    z-index: 2;
    }

    That should fix it.

    Regards,
    Devin

    in reply to: browsers crash on mobiles (safari & chrome) #169698

    Hi Sebastian!

    Looks like you may need to clear or reset whatever plugin is minifying your page code. If there are any caching plugins clear their cache and see if that helps as well.

    I’m not getting issues with the icons just to be clear, if you still are then clear your local cache so that the font files reload.

    Cheers!
    Devin

    • This reply was modified 11 years, 9 months ago by Devin. Reason: Added note on font files
    in reply to: Accordion Menu : Scroll to Opened Item #169600

    Hello!

    You could turn off the option that only one toggle can be open at a time so that the others don’t close and the user is only left on the single one they are opening at that time.

    But I don’t know of a quick fix for automatically moving the user to the newly opened tab right now. I’ll add it as a request/issue however and see if Kriesi can think of something.

    Regards,
    Devin

    in reply to: Upgrading theme without losing customization #169598

    Hello!

    The import parent options will pull in the theme options from the parent only and then the child’s style.css will be added in after everything else so it should be pretty stable.

    Are there any issues that you were unable to adjust with your new css?

    Regards,
    Devin

    in reply to: How do i add video`s in a portfoliogriddesign? #169596

    Hey set_carsten!

    Unfortunately right now there isn’t any support for adding videos to the grid or as a preview for the portfolio items in ajax portfolio view.

    Regards,
    Devin

    in reply to: Easy Slider Not Working in Google Chrome #169595

    Hello ceosixx!

    You’ll need to update your theme to the most recent version available from your downloads on Themeforest to bring it up to compatibility to WordPress 3.6.

    For a quick guide on updating your theme take a look at this video on updating the Enfold theme via FTP: https://vimeo.com/channels/aviathemes/67209750

    Cheers!
    Devin

    in reply to: Auto updating theme #169591

    Hey!

    Yes, you will always need to manually update the theme from that section in the theme options. We may do something with the auto updates when they come out with WordPress 3.7 or 3.8 but no plans as of yet.

    Doing it in a child theme will only update the parent as well.

    Best regards,
    Devin

    in reply to: Woocommerce Shortcodes and Layout Builder incompatibilities #169579

    Hi!

    Just an fyi our Queue system goes by oldest posted response in a topic to newest. So when you bump or ask for a topic to get looked at it actually pushes it to the end of our queue.

    With the shortcodes, yes I’m getting the same behavior somewhat. Not sure why but its putting out the correct columns and all parameters are getting read but their is just no supporting css for them.

    Regards,
    Devin

    Edit: I just did some tests and it looks like its actually a shortfall of WooCommerce. The shortcodes behave the same way with any of the WooThemes I tested unless you add in your own class to wrap the shortcode in to change the width of the columns.

    So they do output the same in the visual editor as they do in the advanced layout editor text element on my end but WooCommerce doesn’t provide column information for the theme to use to change the width of the columns to the actual width of those shortcodes.

    • This reply was modified 11 years, 9 months ago by Devin. Reason: Added testing information
    in reply to: Enfold – Portfolio sorting not visible #169575

    Hi!

    I’m not seeing any errors that would explain it not working but if you can first try deactivating all currently active plugins and see if that helps. While deactivated, go ahead and update the theme by either using the built in theme updater in the theme options or via FTP.

    For a quick guide on updating your theme take a look at this video on updating the Enfold theme via FTP: https://vimeo.com/channels/aviathemes/67209750

    Best regards,
    Devin

    in reply to: breadcrum monthly archive #169568

    Hey wvanderzee!

    The breadcrumbs work by referencing where the person came from as well as the logical structure so if they got to that page from whatever automatic concepts is it may be showing.

    If we can see the page live and get a sense for how its all set up we may be able to dig a bit deeper and see whats happening with more detail.

    Cheers!
    Devin

    in reply to: Error Message When Saving In Advanced LayerSlider #169567

    Hello kenwae!

    First try disabling any active plugins you have installed including any dropins like Jetpack.

    Next, re-upload the theme files with a fresh download from ThemeForest. This will update the theme as well to 2.3.1.

    For a quick guide on updating your theme take a look at this video on updating the Enfold theme via FTP: https://vimeo.com/channels/aviathemes/67209750

    Cheers!
    Devin

    in reply to: Social Badges in IE8 #169545

    Update and see if that helps first. Make sure it also clear your IE cache before and after updating.

    Hi ceredesign!

    Unfortunately the theme’s form builder doesn’t have the ability for user submitted content/uploads. So you will need to use a third party plugin for that form.

    For the colors, it looks like you may be setting your links or plain text to a too subtle gray color. Can you take a screenshot of your color settings in the styling tab and post it here?

    Best regards,
    Devin

    in reply to: Google Map not showing correctly #169523

    Hey!

    You would create a plain text file called robots.txt and save it in your root directory of your site. Then put something like this inside of it:
    https://kriesi.at/support/topic/google-indexing-the-enfold-theme-folders/#post-139538

    Best regards,
    Devin

    in reply to: Contact form doesn't work #169407

    Hey!

    Can you try installing Contact Form 7 and adding a quick form to a page and testing it there? That will test to see if your server support the default php mail function.

    If it doesn’t, talk to your hosting provider about getting php mail working and what limitations there are.

    Best regards,
    Devin

    in reply to: Force download an image #169402

    Hey!

    Yep, that is correct. The format to remove the lightbox is:
    <a class="noLightbox" href="http://www.youtube.com/">Youtube</a>

    Best regards,
    Devin

    in reply to: How to make Enfold Child to be correct over https? #169400

    Hello!

    The easiest way to force https on regular elements that aren’t relevant to the security of the site is to use this plugin: http://wordpress.org/plugins/wordpress-https/

    Cheers!
    Devin

    in reply to: bbpress Login Widget – Traduzir e alterar links #169373

    Hi brunocferreira!

    As far as I know the widget logs you into WordPress as well so it would be a matter of directing the user to where you want them to go after or opening up content.

    You can look into the widget and its uses more here: http://codex.bbpress.org/

    Cheers!
    Devin

    in reply to: new social icons #169371

    Hello!

    You can find the information here: http://kriesi.at/archives/enfold-version-2-3-say-hello-to-our-new-iconfont-uploader

    I did a video walkthrough which is link on the page.

    Cheers!
    Devin

    in reply to: No webfonts in IE 8 #169369

    Hey Rob!

    Whatever plugin your server side script you are using to minify the site try clearing it out. Reset it and and then disable it temporarily.

    Then go to the theme options>styling and change an option, save and see if things are better on the front end.

    Cheers!
    Devin

    in reply to: Getting HTTP Error while uploading images #169364

    Hey!

    First try upping your memory to 128m. 64 is still somewhat low for WooCommerce and the theme to run together.

    The error is unfortunately kind of a phantom issue that pops up with very little information as to why. If you ever google it you’ll see it goes back literally years of the same error across many different themes, plugins and everyone assumes its X plugin or theme causing it but really it stems from something somewhere in WordPress and pops up.

    So the best we can do is try things in turn and hope one of them fixes it. If you can provide a php info file for your server that will help as well.

    Best regards,
    Devin

    in reply to: Enfold Menu Bugs #169354

    You have this:

    .main_menu {
    padding-top: 5px;
    }

    Which adds the padding on the menu even when its scrolled. The quick fix is to just add this css after it to remove the padding when its scrolled:

    .header-scrolled .main_menu {
    padding-top: 0px;
    }

    For the iPad hover, not that I know of. Its a browser function to mimic mouse overs.

    in reply to: Table doesn't look right on mobile… #169340

    Hello Zach!

    Looks like that did it perfectly.

    What you’ll get now however is that on mobile devices or screens that are smaller in width than the table can compress down to fit the table will overflow the browser container.

    So you can either put a note above it mentioning that mobile users will need to view the table in landscape to view the whole thing (anyone with smaller width than about 660px) or you could do something a bit more fancy and try to hide the table at widths below that and display secondary information that would only show on screen widths that size to give alternative information.

    Regards,
    Devin

    in reply to: Sticky video on image slider #169333

    Hello Dingers90!

    That might be possible with some custom css to place the video on top of a LayerSlider but it would need to be done by a freelance developer as its quite a bit beyond what we can assist with via support.

    Best regards,
    Devin

    in reply to: Social Badges in IE8 #169332

    Hi Jonathan!

    Are you using version 2.3.1? There have been issues with users local cache not being refreshed and it causing the icon fonts not to show and the 2.3.1 update had a fix to help with that.

    You can also try completely clearing your local cache for the site and see if that helps refresh the icon font files to show them properly.

    Regards,
    Devin

    in reply to: Avia Layout Builder Spinning #169331

    Hello Steve!

    Can you try disabling all active plugins including any dropins like Jetpack? Your server memory is fine and with the auto saves lower it shouldn’t have any issues. Removing any outside variables so we can try to narrow down whats happening is the next step so lets see where running just the theme and WordPress get you.

    Best regards,
    Devin

    in reply to: Help! Portfolio Grid Preview Issue in Enfold Version 2.3 #169328

    Hello Omar!

    That should still work fine. The only thing changed in that file with the last version was some fixes for pagination.

    Best regards,
    Devin

    Hello incredible!

    Did you update to 2.3.1 by the Theme Update within the theme options or manually? Can you try re-downloading the theme files from your downloads on ThemeForest and then updating the theme files over FTP manually just to make sure there was no accidental file corruption on the last upload. Specifically the config-templatebuilder folder and all contents inside.

    For a quick guide on updating your theme take a look at this video on updating the Enfold theme via FTP: https://vimeo.com/channels/aviathemes/67209750

    Cheers!
    Devin

Viewing 30 posts - 5,551 through 5,580 (of 8,514 total)