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Yes thanks it works as expected now. Although I did need to install the plugin Really Simple SSL which fixed all the old links etc.
Thanks for your help as ever.
Colin
Oh gosh it’s even more of a mess than I realised!
The plugins we have activated are:GDPR/CCPA Cookie Consent Banner
Official StatCounter Plugin
Post Duplicator
Redirection
Search Exclude
Shortcoder
Wordfence Security
WP Mail SMTP
Yoast SEOMy client wanted to move from a hosting company they didn’t like to the same local one that does her emails. I felt they were out of their depth as there is no longer a control panel for me to access like Plesk or C-panel making things even more difficult.
I suggested buying and installing a SSL certificate and the new hosting man agreed. Hopefully this will fix things?
PS, I think it is something with how PCs redirect none SSL sites. The website is redirecting to HTTPS when it shouldn’t.
Hi Nikko,
Thank you for the decisive answer. I now know what to do to fix the problem.
Much appreciated.
I think I have sussed it. The images I am using for this page only are TIFFS. Perhaps Enfold doesn’t support them for slideshows?
I have finally found the answer!
In Plesk php settings for my website the open_basedir needs to be set to NONE !
Refresh the screen and it all works.
Sorry for being a bit grumpy about your reply. I know you are trying to help and I am grateful!
I suddenly remembered the log files on the server which seem to perhaps give some clues as to what is going wrong. See below
Thanks
Reading through this it’s going to generate another load of problems!
Why would I want to change the uploads folder and change the URL to all files?
By web-config do they mean web.config?
Oh and this line: If that doesn’t work, create a new .htaccess file and replace old files with new ones. Huh?
As far as I can see the problem hasn’t be caused by ME ??? Why do other sites using Enfold and Shortcoder NOT have this problem??
Sorry not to be more enthusiastic.
PS, I have kept the Twenty Twenty One theme active still. Then disabled all the plugins.
In a new tab I have opened the back end of one of the pages to see if the error occurs.
Going through them all the culprit looks to be SHORTCODER, with a total 2 php errors as above.
BUT as soon as I switch to Enfold I get a drastic decrease in back end speed – from 2 seconds to 7.8.
There also is a script error on the Theme Options page of enfold:
Missing Dependencies avia_template_save_js (xdomainnamex) wp-content/themes/enfold/config-templatebuilder/avia-template-builder/assets/js/avia-template-saving.js avia_element_js (missing) 5.4Keeping Shortcoder inactive I went back to the same page I did the testing above I get the same PHP errors as before and it gets grindingly slow again at 12 seconds to display the page.
Warning is_file(): open_basedir restriction in effect. File(/en.js) is not within the allowed path(s): (/var/www/vhosts/xdomainnamex/:/tmp/) 2 +
wp-includes/class-wp-editor.php:516
WordPress core
Warning is_file(): open_basedir restriction in effect. File(/en_dlg.js) is not within the allowed path(s): (/var/www/vhosts/xdomainnamex/:/tmp/) 2 +
wp-includes/class-wp-editor.php:520
WordPress coreReactivating Shortcoder increases the refresh time on the plugins page from 2 seconds to 12 ! But no errors.
Refreshing the test page the PHP errors totalled 4 when shortcoder was deactivated, but now go to 6 when activated and a refresh time of 11 seconds.
So although Shortcoder seems to be a problem, Enfold itself seems to be a problem too.
I hope this all helps!
C
Hi Rikard,
Just tried using Twenty Twenty One theme and the same problems are there, except only one of each total 2.
Using Enfold I get 3 warnings with two each total 6.
It’s the same error though : (
No worries.
Yes the plugin has shown up loads of odd problems amounting to this site being grindingly slow.
I have a feeling the hosting company will say it is beyond their remit in their eyes.
It is the php errors that are on every page I am most worried about – and presumably they are the main cause of the delays. (see in private)
Not to worry if it isn’t something you can look into. I will have to sort it out somehow.
Thanks, Colin
Hiya, thank you. I have tried this plug in before but had no idea how to use it. Even so I re-installed it again.
For a client called “C&S Seating” and typing this…
Posture Control Catalogue for C&S Seating
Still breaks on narrow spaces like this…
Posture Control Catalogue for C&S
SeatingSee https://waltoncreative.com/portfolio-item/posture-control-catalogue/
Then drag the screen narrower etc.An I missing something?
PS. Not to worry. I have found turning off WP Rocket fixes the problem so will go back to them for help.
PPSSS.
Now tried with Twenty Twenty One, and this time it shows the same content as Enfold – see private.
I presume the problem is with WordPress?
C
PS, tried switching to a different theme twenty twenty three, but this didn’t show any items in the list.
Sorry!
PS, just deleted Enfold theme using File Manager on Plesk.
Then downloaded the latest version and uploaded it to the themes folder and expanded the zip folder.
Sadly the search still has the individual items listed, rather than all of them.
Could the WordPress be the problem?
C
HI Mike,
I usually update WordPress using their installer. I have looked through to see anything old, but the oldest seem to about 2021.
Inside the WP-Content / Enfold folder there are some files which date from 20/10/2021. Such as:
404.php
archive.php
author.php
comments.php
etc.Do you think it would be worth deleting the Enfold folder in Themes and start again?
