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  • #1407026

    Images added to full screen slider show on the live page but on opening the back end slider again it shows all the images as blanks.

    My other Enfold sites don’t seem to have this problem.

    I have opened portfolio pages that have similar slideshows but they seem to display the slides in the backend as normal.

    So it only seems to be on NEW sliders that it is losing their thumbnails.

    You are running the latest version! (5.6.2)
    Your PHP version: 8.0.28
    On Safari 16.4 on a Mac.



    I think I have sussed it. The images I am using for this page only are TIFFS. Perhaps Enfold doesn’t support them for slideshows?


    Hi ColinWalton,

    Thanks for giving us the link to your site.
    I think .tif is not supported by WordPress in general:
    Try to use supported media types and it should show up.

    Best regards,


    Hi Nikko,

    Thank you for the decisive answer. I now know what to do to fix the problem.

    Much appreciated.



    Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,

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