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Thank you for your response Rikard. I will follow your suggestion. Again, thank you guys as I wouldn’t of found that on my own. 5 star service!
Hi Ismael, Thank you for getting back to me. When I disabled the css and java merging and compression, it fixed the issue. Should I just keep off as when I turn back on it happens again?
Is it a possible conflict with the Siteground optimizer maybe?
Thank you very much for your help as I would be at a loss without your support.
Kevin
Hi Rikard,
I did see that but I did not realize that it is preset otherwise, I need to build my blog through a page layout and use the blog feature to have more control over what I want to show on that page.
I now understand and thank you very much for looking into this.
Have a good day and rest of your week.
Kevin
Sorry. That was silly on my part.
Thank you for your help Rikard.
Hi Nikko,
Thank you for reaching out. I resolved the break by re-uploading the theme through my file manager. It all started due to a break in a background color of a color section after the update when I tried to restore site to a previous version that then turned ugly breaking the site.
I see that you guys/girls may be releasing an update to address this issue next week. I will keep you posted if the initial background color issue persists post next update.
Have a nice day/weekend.
2nd attempt! My site is 100% crashed. Please help me with this critical issue. I am at your mercy as I do not know what else I can do.
I tried to restore previous version with no luck
Hi Rikard,
You are awesome as I was stuck. Your options to resolve worked perfectly. Thank you very much for your help and have a good day and weekend.
Kevin
Hi Nikko,
Rikard emailed me this morning and his solution did resolve the problem. I turned off Enfold compression.
Thank you very much for the response as it made my morning knowing that I was able to get the issue resolved. You have a great day.
Hi Nikko,
I am trying to get a resolution on my ticket I put in 2 days ago and one today. I need your support teams help as I am at a loss. Can you please look at my ticket or have one of your team? Please and it is very appreciated. Sorry for jumping this thread I just don’t know what to do. TY.
I am also seeing that my featured projects that is in Masonry (that are portfolios) on my home page are not showing up and my footer colum2 that is recent posts is not showing up.
I have not done anything special to this site just adding pages/content.
I really appreciate your help with this as I’m at a loss. Thank you.
Hi Rikard,
For now I think I may have found the resolve as there was a file named CACHE in FTP that once deleted, the problem for now went away. Thank you for your attention to this and ill repost if the issue returns. Have a nice week.
Hi Rikard,
If w3 total cache is activated the site breaks. It will not show images and I turned it off so that my client could see i found the problem but talked to my hosting and they said it is a developer issue and I do not know what to do. I have another Enfold theme built and using w3 total cache with no issues.
What could be the problem. Please help as I am at a loss. Your help would be greatly appreciated.
what should I do keep the site broken? It is hurting my clients business so trying to figure out a solution. Thank you.
Hi Rikard,
thank you very much for your help as I was able to perform the update. The problem with the site I was worried about after update still did not show images.
When I deactivated all plugins it resolved but come to find w3 total cache is the main issue. Is there a resolution to this or can we not use w3 total cache with Enfold theme?
Thanks again in advance as you have been very helpful. Look forward to hearing your thoughts and have a nice day.
So now after creating a token and adding it to the old API area for updating enfold it now says I have the latest version 4.4.1
What do I do it should not be this difficult.
Please help as I have multiple enfold purchases. Thank you very much for help.
I just updated to most recent enfold update through the dashboard.
And the only other thing I can possibly think of is that when I did not hear back from you about my site migration, I uploaded this plugin to see if that would recover portfolios from enfold whe I changed to Genesis.
https://wordpress.org/plugins/portfolio-post-type/
That plugin allowed me to see the portfolios when on Genesis (before portfolio option on dashboard disappeared) so I then removed that plugin to continue working on my website.
Can you in the least give me an idea of how I would keep my portfolios when changing my theme. I would appreciate it very much. Thanks and have a nice day.
Yes I am going to move site back to a Genesis theme and was just wanting some information on what I can do to retrieve the existing portfolios and anything else you can recommend. Thanks Basilis.
