Forum Replies Created
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AuthorPosts
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July 21, 2019 at 9:31 pm in reply to: Revolution Slider 6.0 & higher Won't display using Plugin Additions #1120705
Hey!
I have added the new version on private for you, test this out
Cheers!
BasilisHey Stella Welt,
Could you please post in English, easier and faster for us to provide help to you
Best regards,
BasilisHi,
Have taged our devs on the topic, to see about this further
Best regards,
BasilisJuly 21, 2019 at 9:22 pm in reply to: Landscape and Portrait Images chopped in Horizontal Gallery #1120701Hi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
BasilisHi,
What are the size settings you need? So we can give it a try from the Customize section?
This should be fixed only from there.Best regards,
BasilisHi,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisJuly 19, 2019 at 3:29 pm in reply to: Different layout/template being used since upgrade of Theme and WP #1120224Hi,
Please disable child theme, then enable Enfold, make sure it is the latest version and clear cache.
Check after if the issue is fixed.Best regards,
BasilisHey tebitrongmbh,
Have you contacted the LayerSlider team? This issue is related to that and not with Enfold…
Best regards,
BasilisHi,
and if you remove performance or Enfold ( just for the test ) how does things work?
Best regards,
BasilisHey christina-grab,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
BasilisHey mynick,
Thank you very much for your feedback! We will look onto this closely!
Best regards,
BasilisHi,
This depends on the elements you have choosed and how you are using them. I am not sure there is something we can do from our side at all on this.
Best regards,
BasilisHey joomsphere,
Have you enabled auto play to it?
Best regards,
BasilisJuly 17, 2019 at 10:56 pm in reply to: timeline element – decrease line spacing in text body #1119720Hey hasbeat,
Sure, show us your web site please :)
Best regards,
BasilisHi,
Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
Please bookmark Enfold Documentation for future reference.
Thank you for using Enfold :)Best regards,
BasilisHi,
Thank you!
Best regards,
BasilisJuly 17, 2019 at 10:51 pm in reply to: RevSlider 6 breaks down ENFOLD -> still having problems #1119713Hi,
Thank you for letting us know – we appreciate it!
Best regards,
BasilisHey saltaireweb,
Please take a look at this post:
https://wordpress.stackexchange.com/questions/141125/allow-html-in-excerptand let us know if it will work out for you as should.
Best regards,
BasilisHi,
When you do this try to enable and disable performance tab and check if this solves the issues.
Best regards,
BasilisHi,
Try this:
and let us know if it does solve your issues.
Best regards,
BasilisHi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
BasilisHi,
Yeap, seems so. Do you need to change it in a different way?
Best regards,
BasilisHi,
For the Aqua Page Builder, please consult the developers of the product.
Best regards,
BasilisJuly 17, 2019 at 9:35 pm in reply to: Position of Title and Excerpt on Masonry, and color of border on hover #1119695Hi,
By zoom levels, you mean when you zoom in and out the browser?
Best regards,
BasilisHi,
Yes, what we see is like u describe, no?
Best regards,
BasilisHey danielmarsch,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
Bookmark this, seems you need it again and again! :D
Best regards,
BasilisJuly 16, 2019 at 9:31 pm in reply to: How to customize the footer in Enford > Health demo ? #1119299Hi,
We do not have a solution for such feature request right now.
What you might be able is to save those as templates and reuse it, after you create them one time?Best regards,
BasilisJuly 16, 2019 at 9:28 pm in reply to: RevSlider 6 breaks down ENFOLD -> still having problems #1119298Hi,
There seems to be a small issue with Revslider as I understand but we are working towards a solution.
Not sure where it comes in as a problem, if u switch theme ( just temporary ) everything works right?Best regards,
BasilisHi,
Gunter still can look into the topic, I have asked him once again! He is busy with a big new update, but I hope he can drop an input :)
Best regards,
Basilis -
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