Hi,

can you try to remove some elements please, so we can see if any element bugs with it?

Best regards,
Basilis

Hi,

We have pushed an updated version to Themeforest, can you please review it?

Best regards,
Basilis

Hi,

Please update the theme through FTP, but FIRST delete all the rest of the content.

It should work after

Best regards,
Basilis

Hey pddcoms,

You would need to add links to tabs
https://kriesi.at/support/topic/tab-section-link-from-content-in-one-tab-to-another-tab/

and then use those for the anchors you need to add.

Best regards,
Basilis

Hi,

So you want to move an element outside the grid on top of the background. Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Basilis

Hey francoisbreton,

Can you show us what you mean you have done, because I do not think that this is something done from our theme.

Best regards,
Basilis

Hey Chrisbusiness,

You have to go on that web site and remove the license from there.
When you do that, u will be able to use it on other site.

Best regards,
Basilis

Hi,

I can see the video getting smaller on mobile, resizing properly and keep playing.
I have an iOS Device

Best regards,
Basilis

Hey condonpb,

Yes, we are working to do that from our side!
We will be ready for the GDPR :)

Best regards,
Basilis

Hi,

There is a plugin that is making issues I think.
I can see a admin tag somehow coming in.
Can you disable them please so we can try?

Best regards,
Basilis

Hi,

That page here
https://fvim.org/mitglieder2/

is returning a 404 error can you please check that?

Best regards,
Basilis

Hi Andry,

Our support policy is the same as any other theme provider and – to be honest – most of the times we do a lot further to solve and help with issues.

Can you please clarify what you mean with:
can you please point me to the documentation where you describe how to create custom code elements, what is necessary and how it’s done, so I do not have to copy/paste your code?

For example, to load an element from a shortcode folder, so it loads right you use the following

add_filter('avia_load_shortcodes', 'avia_include_shortcode_template', 15, 1);
function avia_include_shortcode_template($paths)
{
$template_url = get_stylesheet_directory();
array_unshift($paths, $template_url.'/shortcodes/');
return $paths;
}

But then you need to edit the view, which is different in each case.

Best regards,
Basilis

Hey elbnetz,

That is an issue that our developers knwo and they are working to get it short out.
We appreciate the patience

Best regards,
Basilis

Hi,

Can you do a web site restore, is it possible?

Best regards,
Basilis

Hey Lara,

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Basilis