Forum Replies Created
-
AuthorPosts
-
November 10, 2019 at 8:53 pm in reply to: Grid Row with Background Image fixed on iPad Pro – Image not shown correctly #1155389
Hi,
So the problem is the way the image resize over iPad?
Best regards,
BasilisNovember 10, 2019 at 8:49 pm in reply to: Could not connect to Mailchimp with this API Key. Please try again with a differ #1155387Hi,
Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
Please bookmark Enfold Documentation for future reference.
Thank you for using Enfold :)Best regards,
BasilisHey Fionadee,
This is an issue of Safari and unfortunately there is not something we can do about this.
Best regards,
BasilisHey msalinas67,
Unfortunately depending on the image it would require you to use maybe some Custom CSS. Show us your page and we might be able to help somehow with this.
Best regards,
BasilisHi,
hank you for pointing this ou.
We will check a little bit more about this to make sure we are fixing the problem.Best regards,
BasilisNovember 10, 2019 at 6:55 pm in reply to: Masonry to display posts – better way to order them? #1155374Hey bobfurgo,
What you are saying is correct. AN other way is to use a plugin that re-orders but you would need to find this one that is compatible.
Best regards,
BasilisHi,
Have you tried all those? Because this issue is not somewhere else visible from us.
Best regards,
BasilisHi,
Give us a link of your web site and some keywords you tried ( where they exist as a product also ) so we can understand what is going on and how we can implement it further please.
Best regards,
BasilisNovember 10, 2019 at 6:36 pm in reply to: Chosen Google font not showing and button radius removed after updating Enfold theme #1155367Hi,
Thank you very much, we appreciate it.
Best regards,
BasilisHi,
If you disable those, everything is working and u are directing that the issue is there?
Best regards,
BasilisHi,
I just checked your web site on my Iphone and everything is loading as should.
What browser u are using?Best regards,
BasilisNovember 10, 2019 at 6:28 pm in reply to: External anchor links to a page with grid row layout not jumping to correct area #1155363Hey pippylu2,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
BasilisHi,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisNovember 10, 2019 at 5:35 pm in reply to: Advanced Layout Builder content not displaying when using custom single temp #1155351Hey Steeleroo,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisNovember 10, 2019 at 5:35 pm in reply to: Stop featured images cropping in single posts and thumbnails #1155350Hi,
Please check now, let me know if everything is you need it to be.
Best regards,
BasilisHi,
Unfortunately we can’t know what is wrong with the code, maybe a ‘ is miss-escaped or something like this.
Best regards,
BasilisHey spitsdesign,
We are using the native email function and nothing else. If this is happening then they are stoping sending all the emails not only ours that come from WordPress.
Best regards,
BasilisHi,
This is not actually a bug, but how this is support to be working as an experience, this is how it is designed…
Best regards,
BasilisNovember 10, 2019 at 5:30 pm in reply to: Mobile portrait – full width slider image: Header cuts off image #1155346Hi,
We understand, but if there is no reply it is because we are not sure where we are headin with a solution.
Best regards,
BasilisHey Jürgen,
Please speak with the plugin developers.
Best regards,
BasilisNovember 7, 2019 at 9:47 pm in reply to: Google Search Console > URL Inspection > Videos > Error messages #1154748Hey neotel2k,
Not sure what we have to fix here? What are those fields that are missing?
Please try to explain us properly so we can be able to help, this is not clear to us at all.Best regards,
BasilisHi,
I load the form and I do not see any issues, could you please define a little bit more, send a screenshot something so we can understand please?
Best regards,
BasilisHi,
Can you pelase define what you mean ” as basket ” it is not clear for us.
Best regards,
BasilisHi,
Those browsers are beta versions, we are not sure what can be causing this.
Best regards,
BasilisNovember 7, 2019 at 9:21 pm in reply to: Change mobile breakpoint in columns to 1024 for iPad #1154742Hey Flow9999,
Thank you for the feedback about the breakpoint, we can discuss this as a feature for sure.
Regarding the change you need, it is not possible with just a quick CSS fix.Best regards,
BasilisNovember 7, 2019 at 7:42 pm in reply to: Google Analytics dosent work anymore for me since update in oktober #1154725Hey Bert,
This is an issue of what we can get, only if there is no consent on the cookies. And based on the time u are referring, should be that.
Best regards,
BasilisNovember 7, 2019 at 7:36 pm in reply to: First button on full width slider is scrolling the page to the bottom #1154724Hey Kieran,
I see an anchor over the footer for some reason, can u please provide us access?
Best regards,
BasilisNovember 7, 2019 at 7:33 pm in reply to: Enfold MailChimp Newsletter Signup – not showing up for for "All Languages" #1154722Hey designyvr,
I am trying to login with this password and it is not letting me in, could you please check this again?
Best regards,
BasilisHi,
Not sure, but what should cache do? Fix your CSS issues?
Best regards,
BasilisNovember 7, 2019 at 7:20 pm in reply to: Aktuell Theme 4.5.3 und kein Update wird angeboten #1154719Hi,
This cant be us, we do not have a way to do this. You need to check this a lot more maybe something as a hacking attempt.
Best regards,
Basilis -
AuthorPosts