Hi,

Yea that seems to be the case.
We appreciate for reporting that to us, we will do check more on the issue.

Best regards,
Basilis

Hi,

Can you please disable all optimisations and clear server cache?

Best regards,
Basilis

Hi,

have we previously helped you add any custom code, that has been removed?

Best regards,
Basilis

Hey premierepc,

Please use the following, for the main navigation / header
#header_main .container
now for the following sections, where to use it?

Best regards,
Basilis

Hi,

We are working on an update to cover as many of those cases as possible.

Thank you!

Best regards,
Basilis

Hi,

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Basilis

Hi,

Can you please disable WPRocket and let us know if it works properly?

Best regards,
Basilis

Hi,

What mobile device ar you checking?

Best regards,
Basilis

Hey Stephan,

what is your web site url and where is the form placed?

Best regards,
Basilis

Hi,

It should work just fine although.
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Basilis

Hey nikishavardaam,

Can you check from the settings, it seems you have disabled the hotspot CSS from been loading.

Best regards,
Basilis

Hi,

Glad you got it short out!

Best regards,
Basilis

Hey Marija,

You enfold version is really – really old.
You would need to update to get things going on we cant help like that at all.

Best regards,
Basilis

Hey sue007,

Does your server has a backup which u can use?

Best regards,
Basilis

Hey Tobiy,

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Basilis