Forum Replies Created
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AuthorPosts
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June 12, 2018 at 10:36 pm in reply to: My support question disappeared and my account is not attached to my lciense! #971927
Hey Shinpei Kuga,
Can you please let us know the email you used for registering?
Best regards,
BasilisHi,
we will forward the request to our developers, but you can always load custom fonts into Enfold, we do have that option available.
Best regards,
BasilisJune 12, 2018 at 10:29 pm in reply to: Blurry product thumbnails in gallery on Product page (woocommerce) #971924Hey KRWKnitwear,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisJune 12, 2018 at 10:28 pm in reply to: RAW Code Problem – simple-translate-button & simple-translate-panel #971923Hi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisHi,
You can add the following CSS
ul.product_list_widget li img { width: 80px; }
And let us know if it does work out for you.
Best regards,
BasilisHey Natesh,
Can you show us which position you are puting the videos with a screenshto so we can see it please?
Best regards,
BasilisHi,
That is actually intended behavior.
The effects are not working properly on mobile devices, so they have been removed for that reason :(Best regards,
BasilisHey a3brown4,
I taged Ismael at the topic, so he can take a look and see how he can help to do it again.
Best regards,
BasilisHi,
We are not sure about that, but we try to have a release every at least 15 days so we can fix as many problems as possible
Best regards,
BasilisJune 12, 2018 at 9:30 pm in reply to: Display a different menu in primary menu position for specific pages #971868Hey Jill,
Have you watched that video here?
Best regards,
BasilisHey vnfan,
Please contact the plugin developers to help you out
Best regards,
BasilisHi,
There would need some extra coding to make such a compatibility.
Unfortunately not sure how much and what you have to do, so you can do it correctly.Best regards,
BasilisHi,
Hm a little bit of strange problem but it does seem to be related to the tabs, will check a little bit more into it.
Best regards,
BasilisHi,
can you please make sure to upload the layerslider folder, from inside the downloaded file through FTP please?
Best regards,
BasilisHi,
Unfortunately we cant be sure with the compatibility with the 3rd party plugin
Best regards,
BasilisJune 12, 2018 at 9:05 pm in reply to: Cookie consent message bar vs info modal on privacy and cookies #971844Hi,
Thank you
Best regards,
BasilisJune 12, 2018 at 9:04 pm in reply to: Sprung zum Inhalt "Blog-Einträge" beim Einstieg in Seite über das Menü #971841Hey riverjack,
Thank you for using Enfold, we appreciate it!
Can you please post for us in English and provide us access to your WordPress dashboard also?Thank you
Best regards,
BasilisHi,
our update does not include although anything that is related to Instagram at all…
Best regards,
BasilisHi,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
Reported to our developers so they can patch the issue ASAP.
Best regards,
BasilisHi!
Good news!
An update is going to be pushed that fixes that issue on the next version :)
Tina has pushed an update!Best regards,
BasilisJune 12, 2018 at 8:48 pm in reply to: h2 in advanced layout editor shows as smaller than other lower level headings #971824Hi,
I understand what you are saying. We will do make sure we have an update on one of our updated versions.
Best regards,
BasilisHi,
That is a random error, although we might be able to identify it not sure how we can work a solution to update it.
Allow us some time to work it out.Best regards,
BasilisHi,
From a quick search it seems that the font type depends on the way of the Mac.
So based on the name, it loads a different way.
I think we do need a little bit of more time to find out a proper manage on that.Best regards,
BasilisHi,
Thank you very much fro the feedback.
We are working on a plugin that does take care of all those sections.Best regards,
BasilisHi,
I see that changes are not been saved.
What is your server php memory limit?Best regards,
BasilisJune 12, 2018 at 12:30 am in reply to: Reiter Section – Tabs werden unten statt oben angezeigt #971451Hi,
Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
Don’t forget to bookmark Enfold Documentation for future reference.Thank you for using Enfold :)
Best regards,
BasilisHey Steamed,
You do not need CSS for that :)
I have added a background color at the color section, let me know if it works for what you need.Best regards,
BasilisHey honkatech,
To make sure we understand, if a product has no review, then it is visible or not?
Best regards,
BasilisHi,
That is the view that you select to use.
If you load a WooCommerce category page or shop page, you can see the add to cart button.Best regards,
Basilis -
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