Page 14 – Support | Kriesi.at – Premium WordPress Themes

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November 28, 2019 at 11:19 pm in reply to: layer slider, cookie notice, mobile menu are not displayed continuously #1161121
Basilis
Inactive Moderator
Hey Concre,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
  ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Basilis
November 28, 2019 at 11:02 pm in reply to: Header for Events #1161116

Basilis
Inactive Moderator

Hi,

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Basilis

November 28, 2019 at 10:47 pm in reply to: Quick and dirty fix for Google Maps in Safari? #1161113

Basilis
Inactive Moderator

Hi,

Yea, this happens because Safari does not support it. Generally it is an old browser which is staying a lot behind into the updates.

Best regards,
Basilis

November 28, 2019 at 10:44 pm in reply to: Die Website weist technische Schwierigkeiten auf. #1161112

Basilis
Inactive Moderator

Hi,

Please do so we can be sure if this will help or not.

Best regards,
Basilis

November 28, 2019 at 10:42 pm in reply to: Help! Strange issue with blog page #1161111

Basilis
Inactive Moderator

Hi,

What is the page url post it here for us so we can give you some code to happen.

Best regards,
Basilis

November 28, 2019 at 10:40 pm in reply to: Help with Blog Layout #1161109

Basilis
Inactive Moderator

Hi,

Unfortunately we are not sure if this would be able to happen somehow, this is what Victoria said.

Best regards,
Basilis

November 28, 2019 at 10:23 pm in reply to: thumbnails catalogue are disproportionately distorted #1161108

Basilis
Inactive Moderator

Hi,

Thank you for letting us know, we appreciate this a lot.

Best regards,
Basilis

November 28, 2019 at 10:23 pm in reply to: Enfold overide The Events calendar CSS settings #1161107

Basilis
Inactive Moderator

Hi,

Glad you got it short out!
Let us know if there is anything else that we could do for you.

Best regards,
Basilis

November 28, 2019 at 10:22 pm in reply to: Gravity Forms 2.4.15 conflict with Enfold #1161106

Basilis
Inactive Moderator

Hi,

Unfortunately, there is a big Que and none of the other ppl working at support also identified the issue.
Can you provide siteground access also please?

Best regards,
Basilis

November 28, 2019 at 12:07 am in reply to: Video Volume control bug #1160837

Basilis
Inactive Moderator

Hey manurimini,

Thank you, we will follow up over this with an update if it is fixed .

Best regards,
Basilis

November 27, 2019 at 11:43 pm in reply to: Elements not showing on Internet Explorer #1160833

Basilis
Inactive Moderator

Hey oakfurniturehub,

Thank you for contacting. Unfortunately this is happening because IE is not supporting any more those features. It is possible to see them to Edge and up only.

Best regards,
Basilis

November 27, 2019 at 11:42 pm in reply to: Please contribute and translate Enfold #1160832

Basilis
Inactive Moderator

Hi,

Thank u for sharing this

Best regards,
Basilis

November 27, 2019 at 11:31 pm in reply to: WordPress database error Unknown column 'group_id' #1160831

Basilis
Inactive Moderator

Hey royaltechnology,

Please contact your hosting provider, they will be able to short this out for you.

Best regards,
Basilis

November 27, 2019 at 11:25 pm in reply to: Page Header Image #1160830
Basilis
Inactive Moderator
Hi,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
  ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Basilis
November 27, 2019 at 11:24 pm in reply to: Latest update broken the Styling and will not save any changes #1160829

Basilis
Inactive Moderator

Hi,

It seems that your child theme is a low version so the updates need to be done to it also, so everything to work properly

Best regards,
Basilis

November 27, 2019 at 11:17 pm in reply to: Error message #1160828

Basilis
Inactive Moderator

Hi,

We cant be sure, maybe a code conflict, something on the way it generates the code. We cant be 100% sure why

Best regards,
Basilis

November 27, 2019 at 11:16 pm in reply to: Severe problems with editor on Mac + Firefox #1160827

Basilis
Inactive Moderator

Hi,

Well if it creates issues speak with them they will be happy to get a solution yes,

Best regards,
Basilis

November 27, 2019 at 11:14 pm in reply to: The Events Calendar with sidebar – mobile view #1160826
Basilis
Inactive Moderator
Hey Ralf,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
  ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Basilis
November 27, 2019 at 11:07 pm in reply to: edit pic in quick css isnt working #1160824

Basilis
Inactive Moderator

Hi,

Thank you for letting us know, we appreciate this a lot

Best regards,
Basilis

November 27, 2019 at 11:05 pm in reply to: Lightbox overlaying the menu #1160822
Basilis
Inactive Moderator
Hey Suzanne,

This happens to all links or only on some?
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
  ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Basilis
November 27, 2019 at 11:05 pm in reply to: Alert on click removing element in the backend #1160821
Basilis
Inactive Moderator
Hi,

Try to add the code to footer or header wit the following:
```
function add_this_script_footer(){ ?>

[YOUR JS CODE HERE]

<?php } 

add_action('wp_footer', 'add_this_script_footer');
```
And let us know if this would work out for you.

Best regards,
Basilis
November 27, 2019 at 11:02 pm in reply to: Breadcrumbs not visible #1160820
Basilis
Inactive Moderator
Hey Charlotte,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
  ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Basilis
November 27, 2019 at 10:35 pm in reply to: [resolved] 404 issue (Enfold 4.4 vs 4.6 on WPEngine / nginx) #1160815

Basilis
Inactive Moderator

Hey codemonkeynorth,

Unfortunately not a lot we can do to help with this as it is a configuration issue and our knowledge is a little bit limited.

Best regards,
Basilis

November 26, 2019 at 11:44 pm in reply to: Different single.php templates for different categories #1160483

Basilis
Inactive Moderator

Hey M1000000,

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Basilis

November 26, 2019 at 11:24 pm in reply to: Enfold Theme changes my Home Page and responsiveness #1160478

Basilis
Inactive Moderator

Hey rmorenoman,

Can we do changes over? It seems that this builder has it own settings when it comes to those pages, does require a little bit of search to find out what is happening :D

Best regards,
Basilis

November 26, 2019 at 11:20 pm in reply to: Blog Post : Grid Layout : Force Featured Image Thumbbails to be all one size #1160476
Basilis
Inactive Moderator
Hey cab72,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
  ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Basilis
November 25, 2019 at 11:13 pm in reply to: Quick and dirty fix for Google Maps in Safari? #1160067

Basilis
Inactive Moderator

Hey MORTULGAAH,

What is your web site URL?

Best regards,
Basilis

November 25, 2019 at 11:00 pm in reply to: Cant import demo #1160066

Basilis
Inactive Moderator

Hi,

If you do not mind, what was the issue? Is it because of Enfold, or because of Server Configuration?

Best regards,
Basilis

November 25, 2019 at 10:55 pm in reply to: Question to Envato Personal Token and Enfold Theme #1160065

Basilis
Inactive Moderator

Hey bernhard,

There is no way for this ( although it is a really nice idea to include a hook for that ). Will it work if we add some CSS to laod over the admin page to just put visibiility: hidden?

Best regards,
Basilis

November 24, 2019 at 9:46 pm in reply to: Google Map API key and Yahoo mails #1159691

Basilis
Inactive Moderator

Hey Nirmal,

About not receiving from Yahoo, this needs to check with your hosting provider as it is not related with our web site form.

When it comes now to the Google Map API, is it possible to check the settings if u have also enabled it so it can work properly?

Best regards,
Basilis
Author

Posts

Viewing 30 posts - 391 through 420 (of 17,695 total)

← 1 2 3 … 13 14 15 … 588 589 590 →