Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • November 26, 2019 at 12:22 pm #1160280
    Concre

    Hi Kriesi-Support,

    we do have massive problems with Enfold at one of our customer-sites.

    – Our cookie-notice is not displayed on ONE page (it is the start-page: Willkommen-Seite / Start-Seite) under Safari and Chrome
    – Layer Slider is not displayed on this single page
    – one hot-spot-picture is not displayed on this single page
    – a whole section on this page (as an Enfold-Element) is not displayed (parallax-effect)
    – on the iPad Pro the menu is not displayed – neither the normal nor the mobile menu!
    – the menu on the blog-page (“Aktuelles”) does not work (on mobile)

    First we thought, this might be linked to our Ninja-Popup / but even if we deactivate, it does not work.
    Borlabs does not seem to be linked to this problem neither – even if we deactivate the cookie-notice, the described problems are still there.

    Strangely enough these topics do not occur constantly – we do not have any idea, which reason this might have….

    THANKS in advance for your support!

    Kind regards,

    Birgit

    November 28, 2019 at 11:19 pm #1161121
    Basilis

    Hey Concre,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Basilis

    November 29, 2019 at 1:45 pm #1161226
    Concre

    Hi Basilis,

    thanks a lot for your quick reaction – we installed a user with password (see below :-)

    We are looking forward to listening from you

    Best Regards
    Birgit

    December 3, 2019 at 2:50 pm #1162214
    Ismael

    Hi,

    Thank you for the update.

    We are having connectivity issue today, so we are not able to check the site properly. Did you try to disable the Performance > File Compression settings after updating the theme? You should also check and reconfigure the new Privacy & Cookies options if you haven’t done so.

    Best regards,
    Ismael

    December 4, 2019 at 3:38 pm #1162634
    Concre

    Hi Ismael,

    could you be so kind to log in today or as soon as possible? Our problem is, that the display-errors do not occur constantly – we are not able to check the reason. It cannot correlate with any plugin, we think, because even if we deactivate all plugins, the problem remains / from time to time – depending on browser and iOs or Android-device.

    We updated the theme and all plugins.

    We do not use the Enfold-Privacy-Settings – we installed Borlabs instead.

    Thank you very much in advance,
    best regards,

    Birgit

    December 6, 2019 at 4:35 am #1163273
    Ismael

    Hi,

    Thank you for the update.

    We checked the site on Chrome and Firefox but we didn’t encounter the issue — same on Microsoft Edge. The cookie consent and the sliders are displaying consistently on every page load. And there are no errors in the browsers’ console.

    Best regards,
    Ismael

    December 6, 2019 at 4:35 am #1163274
    Ismael

    Hi,

    Thank you for the update.

    We checked the site on Chrome and Firefox but we didn’t encounter the issue — same on Microsoft Edge. The cookie consent and the sliders are displaying consistently on every page load. And there are no errors in the browsers’ console.

    Best regards,
    Ismael

  • Author
    Posts
Viewing 7 posts - 1 through 7 (of 7 total)
  • You must be logged in to reply to this topic.