January 19, 2019 at 11:37 am #1055836
Dear Support Team
I just wanted to arrange for the customer with the website http://www.hotel-uhland.de win update of the theme ENFOLD.
Unfortunately I get the following error message:
“An error occurred while updating Enfold: Download failed. No valid URL was submitted.”
Why can not I update this version?
Could you please check the API-KEY I created? Is everything correct here?
Thank you for your help and VG
DianaJanuary 20, 2019 at 1:43 am #1056009
I’m having the same issue for this site: https://lindpestcontrol.com
“An error occurred while updating Enfold: Download failed. Problem downloading theme”January 20, 2019 at 7:18 am #1056049
As I see the website is still using Enfold 4.4.1.
Unfortunately you can’t update via dashboard in this case, you have to do it manually. My preferred method to do that is by S(FTP).
Please check my guide to see how you can do that (if you are familiar with FTP), otherwise just let me know.
MichaelJanuary 20, 2019 at 10:37 am #1056098
Sorry for the problem. The update to 4.5.x has to be done manually unfortunately, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
Also please read this thread: https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/
RikardJanuary 21, 2019 at 1:25 pm #1056619
I am totally overwhelmed by the required requirements. Can not you do the update?
Best regards DianaJanuary 21, 2019 at 4:36 pm #1056768January 31, 2019 at 2:39 pm #1060996
I now did the Update in the PHP Version: php5.6.3
More over I installed and activated the plugin “Update Theme and Plugins from Zip File”
Then I tried to install again the newest version of Enfold by clicking on > DESIGN > Install Theme : but when i Want to upload the “enfold.zip”-data it does not work and it s always cancelled.
What can I do to get the new version of ENFOLD installed?
DianaFebruary 2, 2019 at 6:32 am #1061873
We can do the update for you, but then we will need FTP login details and a verification that you have backups of the site in case something should go wrong.
RikardFebruary 2, 2019 at 12:22 pm #1061968
I will send you the Login Data in the private section. I can confirm you, that I just made a backup of the site and you can make the update.
Thank you very much!
DianaFebruary 3, 2019 at 11:11 am #1062186
Thanks for that, though the FTP login details are not working. Please see private.
RikardFebruary 4, 2019 at 8:22 am #1062513
Dear Support Team,
I checked the Ftp-login and I must admit, that I did I mistake in the User name. Sorry.
Send you now the correct data in the private content.
I can confirm you, that I just made a backup of the site and you can make the update.
Thank you very much!
DianaFebruary 5, 2019 at 6:49 am #1063030
Thanks for that, I’ve updated your site to Enfold 4.5.3 now, please review it.
RikardFebruary 5, 2019 at 10:58 am #1063107
thanks a lot. It all works now and I could enter the TOKEN!!!
Wish you a nice day and send you best regards
DianaFebruary 6, 2019 at 8:34 am #1063511
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