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Hi,
When I tried to update the Enfold theme, I received the following error:
“An error occurred while updating Enfold: Download failed. Problem downloading theme”
I looked at other solutions in the forum but it didn’t help. Could you help me solve the problem?
Thank you in advance!
Best,
AntonHey tonydobrevski,
Here are some threads to consider:
If you need further assistance please let us know.
Best regards,
VictoriaDear Victoria,
I can’t find any solution in which people didn’t face any problems. In one of the threads, it is mentioned that a moderator can update the team for me. Because I am afraid that the site will crash and I will have to solve more issues than just updating a theme, would this be possible that a moderator updates the website for me?
Thank you in advance!
Best,
AntonHi Anton
I have successfully updated lots of websites using Enfold by following the guide below.
Update your website manually via FTP:
1) Make a full backup of your website using a backup plugin.
2) Safe the backup somewhere outside from the webserver of your website (e.g. on your local computer or in any cloud storage you trust).
3) Sign out from your WordPress website.
4) Go to your themeforest account, sign in and download the updated Enfold v4.5 to your computer. Extract it and search for the file enfold.zip. Extract this file as well to already have your folder ready to be uploaded.
5) Sign in to FTP or SFTP using FileZilla or any other tool which is able to do that.
6) Go to the folder ./wp-content/themes and search for “enfold”. If you want, you can download the enfold folder to your computer as well (just in case you want to restore if afterwards which is easier like that than using the whole backup).
7) Delete the folder enfold via FTP. This may take 5-10min, depending on the server speed obviously.
8) Wait until it is finished and the enfold folder is gone. If that is the case, upload the “new” enfold folder including v4.5 to your website in the same directory.
9) Sign in to your WordPress website again and go to the Enfold tab (or the one from your child theme). Scroll down to the tab called Theme Update.
10) Your current API token will not work anymore as Envato changed some stuff on their API. Therefore you need to remove your current key and generate a new private key as visible in your themeforest account under “Settings” -> “API keys”. Go to https://build.envato.com and follow the steps there. To me, https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#toggle-id-5 was also very helpful (scroll down a bit there to find out about the permissions your private API key needs in order to check for future Enfold updates). Without these permissions it will not work.
11) Enter your generated Envato key in an incognito/private mode browser window. After revalidating your new private key within the Enfold update tab, you should see a blue rectangle saying when it could be checked for the last time.
12) Done!I hope this helps!
Best,
MichaelDear Michael,
Thank you very much for your response! In one of the threads mentioned by Victoria, I saw the solution that you suggest, however, there were people who tried it and faced some problems with it. I am afraid that once I try it, the website will crash or an error occurred, as it did with others who tried it. This is why I would like to know whether it is possible that a moderator updates the website for me.
Thank you in advance!
Best,
AntonHi Anton,
Please, make a backup and try updating via FTP. If the website breaks, you can restore from the previous version.
Best regards,
VictoriaHi,
I used this solution for updating the theme and it worked. It was just more user-friendly.
Thank you for the help!
Best,
Anton
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