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  • #903473

    I am using the Enfold Instagram widget in the footer of the site I am developing. Suddenly it stopped working. It only shows thin lines where the images is supposed to be. I have tried removing the widget and adding it again but the same result. Any ideas on what to try?

    Regards
    Nina

    #903477

    Hey Nina,

    Please make sure that you are using the latest version of Enfold which is currently 4.2.2 – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Yigit

    #903677

    Same problem here. Latest Enfold, latest WP. Also Facebook-Likebox doesn’t show up in the widget.

    Update: Created a complete new widget and now both work. No idea why… ;-)

    • This reply was modified 2 years, 8 months ago by  Dieter Greven.
    #903793

    Hi dietergreven,

    Glad to hear that it’s fixed. Let us know if you need further assistance :)

    Best regards,
    Nikko

    #904300

    I have the latest version of Enfold theme. I have tried removing the widget and adding it again but no luck. Don’t really know where to go from here.

    #904308

    Hi Nina,

    Please flush cache if you are using any cache plugin. If that too does not help, please create a temporary admin login and post it here privately so we can inspect the issue.

    Best regards,
    Yigit

    #904328

    I am not using any cache plugin and I have emptied browser cache bot no change. I am still on localhost, should be live this week.

    #904481

    Hi,

    In that case, could you please share logins if issue persists on your live server?
    We could keep the thread open and wait to hear from you. Thread will be on hold until you reply.

    Best regards,
    Yigit

    #904904

    I have uploaded the site to a subdomain on my own website for you to view the problem. On a computer screen the you can only view thin stripes where the vidget is supposed to be. On mobile see the title and all the #hashtags on the image. You can view the site at http://demo.landdesign.no.

    Hope to figure this out.

    • This reply was modified 2 years, 8 months ago by  Advantage09.
    #904909

    Hi,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Yigit

    #904997

    Temporary login

    #905035

    Hi,

    You are currently using Enfold 4.2. Please update Enfold to the latest version 4.2.2 – http://kriesi.at/documentation/enfold/updating-your-theme-files/ and that should solve the issue as a fix was included in Enfold 4.2.1 :)

    Best regards,
    Yigit

    #905912

    Thanks for your reply. I will update Enfold to the latest version.

    Regards
    Nina

    #916464

    I am also having a problem with the instagram widget. I am running the latest version of Enfold.
    Thumbnails are not displaying but lightbox image is?

    Disregard found this post and got it working by changing thumbnail size to large

    #916545

    Hi jacqueschoquette,

    Great, glad you found a solution and thanks for sharing. Please let us know if you should need any further help on the topic.

    Best regards,
    Rikard

    #1204797

    I am having trouble with the FB and IG widgets on Enfold. Please help me get this set up so it shows. it says that the info is not valid.

    #1205175

    Hi kkennish,

    Please refer to this reply by Yigit: https://kriesi.at/support/topic/instagram-not-loading/#post-1204630

    Best regards,
    Rikard

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