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  • January 12, 2018 at 3:08 am #896382
    sv3designs

    Hi,
    The instagram feed in my footer is suddenly only loading text instead of images. It was working correctly in the past. Any help is much appreciated

    • This topic was modified 6 years, 6 months ago by sv3designs.
    January 12, 2018 at 3:46 am #896392
    John Torvik

    Hey sv3designs,

    The images are break, please, to check the reason for this, provide to us your WP credentials and we will check it.

    Best regards,
    John Torvik

    January 12, 2018 at 3:49 am #896393
    sv3designs
    This reply has been marked as private.
    January 12, 2018 at 10:46 am #896498
    teijgelermedia

    Same problem over here, no thumbnails only non styled text. It’s for my client so I had to deactivate the widget for now!

    January 12, 2018 at 10:48 am #896500
    mebia

    Same here!

    Preview images gone after last enfold update

    January 12, 2018 at 11:05 am #896511
    Rikard

    Hi sv3designs,

    It looks like the Instagram server is responding with a 403 error (forbidden), are you sure that your account has the correct settings for them to be shown on a third party page?

    Best regards,
    Rikard

    January 12, 2018 at 11:44 am #896532
    mikkelholt

    I have the same problem!

    January 12, 2018 at 12:35 pm #896552
    m_holz24

    I have the same problem! Showing text but not loading images!

    January 12, 2018 at 1:52 pm #896582
    catchbudapest

    Same problem on my site!

    January 12, 2018 at 2:21 pm #896593
    ste_thumbs

    Seeing the same issue

    January 12, 2018 at 5:18 pm #896633
    sv3designs

    Hi, Rikard
    I did not change anything on the Instagram side. All the images were showing recently and suddenly just stopped. I am not sure if Instagram changed something automatically, but I don’t see anything obvious when I login there.

    Thanks!
    Sara

    January 12, 2018 at 6:53 pm #896648
    pjredman

    Same issue here. No changes have been made to the Instagram account. WordPress 4.9.1 and Enfold 3.6.1.

    January 12, 2018 at 7:11 pm #896650
    niguli

    same problem here

    January 12, 2018 at 8:24 pm #896666
    Dutchman

    Hi, same problem here. Enfold latest version V4.2

    January 14, 2018 at 2:59 pm #897097
    roamingk

    I am having the same issue, using the latest version of Enfold and wordpress. I use the Jetpack add on to serve the images “formerly photon”, like a CDN, and the images are in the CDN and showing when i go directly to the image url, but are not showing on the site. Maybe Instagram changed something?

    January 14, 2018 at 3:15 pm #897099
    kihlbaum

    Metoo
    Using latest WP and Enfold.
    Using WP Fastest Cache, but disabled that without any improvement.

    January 15, 2018 at 2:32 am #897302
    sempelouse

    same problem here

    January 15, 2018 at 6:08 pm #897661
    clamprecht

    is there no solution? :-(

    January 16, 2018 at 12:25 am #897764
    Ismael

    Hi,


    @sv3designs    : Did you remove the widget? Please add it again so that we can check the issue.

    @everyone: Please create a new thread with the site url and the login credentials so that we can check the issue.

    Best regards,
    Ismael

    January 16, 2018 at 12:33 am #897766
    Ismael

    Hi,

    The issue is related to the thumbnail size. Example:

    https://scontent-ams3-1.cdninstagram.com/vp/f00b2da13e659a288b379522d4ea2be3/5AEDE630/t51.2885-15/s320x320/sh0.08/e35/22793993_502794386771529_1627116173604683776_n.jpg

    The size is set to s320x320, which creates an invalid url, but if we change it back to the default size s640x640, it works properly.

    https://scontent-ams3-1.cdninstagram.com/vp/f00b2da13e659a288b379522d4ea2be3/5AEDE630/t51.2885-15/s640x640/sh0.08/e35/22793993_502794386771529_1627116173604683776_n.jpg

    Please edit the framework > php > class-framework-widgets.php file, go to line 1671.

    $image['thumbnail'] = str_replace( 's640x640', 's160x160', $image['thumbnail_src'] );
$image['small'] = str_replace( 's640x640', 's320x320', $image['thumbnail_src'] );

    Replace it with:

    $image['thumbnail'] = $image['thumbnail_src'];
$image['small'] = $image['thumbnail_src'];

    // https://github.com/stevenschobert/instafeed.js/issues/549

    Best regards,
    Ismael

    January 16, 2018 at 2:12 am #897800
    sv3designs

    Thank you, Ismael.
    For me, even when I added the code (for me the lines you referred to were on line 3343?) I still had the issue.
    However, changing the image size to “LARGE” is now showing the images correctly.

    Sara

    January 16, 2018 at 2:55 am #897821
    Ismael

    Hi,


    @sv3designs    : Do you have Enfold version 4.2? The code is located around line 1671.

    Best regards,
    Ismael

    January 16, 2018 at 3:01 am #897824
    sv3designs
    This reply has been marked as private.
    January 16, 2018 at 8:56 am #897937
    Rikard

    Hi Sara,

    Great, glad you got it working and sorry for the problems. We’ll keep the thread open since a lot of other users seems to have the same problem.

    Best regards,
    Rikard

    January 16, 2018 at 9:15 am #897944
    Dutchman

    Thanks Ismael! replaced the code @ line 3339 + 3341. Problem solved. (Enfold 4.2)

    January 16, 2018 at 10:55 am #897967
    niguli

    solved for me here: https://www.weddingplannersintuscany.com

    January 16, 2018 at 11:50 am #897989
    catchbudapest

    Hi,

    replacing the code didn’t work for me, but I just changed the photo size from small to large, and it was solved.

    BR

    January 17, 2018 at 7:28 am #898308
    Ismael

    Hi,

    Thank you for the confirmation. We’ll try to include it in the upcoming patch.

    Best regards,
    Ismael

    January 17, 2018 at 11:10 am #898378
    Gavin Dixon

    Am having the same issue on wordpress 4.9.2 with enfold 4.2

    Your saying the fix is to edit the framework > php > class-framework-widgets.php file, go to line 1671.

    Can you please explain how you edit this file ?

    Thanks,

    January 17, 2018 at 11:15 am #898382
    niguli

    you can use the wordpress editor or simpler download the file via FTP; edit it, save and re-upload…

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