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  • August 22, 2018 at 6:30 pm #1000463
    Valerie

    Hello All! I have tried to update Enfold parent twice and failed both times. On first attempt got many error messages. After first fail, I updated PHP. On second attempt, and fail, got only one error: “Download failed. A valid URL was not provided.” How can this be fixed? Thanks Thanks for the assist! V.

    August 23, 2018 at 7:47 am #1000591
    Vinay

    Hey Valerie,

    Please check the documentation and perform the troubleshooting steps https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update

    If you still have an issue provide us with the WP login details in private so we can take a look at it.

    Best regards,
    Vinay

    August 23, 2018 at 5:08 pm #1000842
    Valerie

    Hi Vinay,

    FTP installation worked. Thank you!

    Valerie

    August 23, 2018 at 6:01 pm #1000865
    Victoria

    Hi Valerie,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

    September 5, 2018 at 9:24 pm #1006338
    datoweb

    Hi all
    I have the same issue. I followed the steps mentionned above but still some error messages.

    Any idea. In the private content I posted the details.

    Beste regards
    Daniele

    September 6, 2018 at 4:47 am #1006427
    Rikard

    Hi Daniele,

    Thanks for the login details, though they are not working. Could you check and verify please?

    Also, did you try to update manually via FTP?

    Best regards,
    Rikard

    September 6, 2018 at 7:43 am #1006480
    datoweb

    Hi Rikard

    Sorry now you can try again with the details in the private content.

    Yes I tried also several times via FTP but it din’t work.

    Best regards, Daniele

    September 6, 2018 at 3:24 pm #1006646
    Victoria

    Hi datoweb,

    Please refer to a solution posted here

    Problem Updating Enfold: "Download failed. Problem downloading theme"

    If you need further assistance please let us know.
    Best regards,
    Victoria

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