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In reply to: advanced layout builder is not working/not visible
Hi,
@myadminsuper: Please open another thread and post the login details in the private field so we can check the issue.— https://kriesi.at/support/forum/enfold/#new-post
Best regards,
IsmaelHi,
Thank you for the inquiry.
Did you install the Classic Editor plugin? Please disable it temporarily, then select an editor in the Enfold > Theme Options > Select your editor settings. If the issue persists, try temporarily disabling the plugins, then post the login details in the private field. Make sure that the theme is updated to version 7.1.
Best regards,
IsmaelHey 4ward4x4,
Thank you for the inquiry.
Looks like the stylesheets are compressed/minified, but the post css files were not included. What happens when you disable the compression settings in the WPFC plugin? Did you enable the default compression settings under Enfold > Performance? Please try to disable those options temporarily as well. Let us know if the issue persists.
Best regards,
IsmaelHey Blatze,
Thank you for the inquiry.
We can reproduce the issue on our end, but we are not yet sure what is causing it. Did you add any custom scripts to the site? Please try to temporarily disable the custom scripts, deactivate the Enfold > Performance > File Compression settings, then purge the cache. Let us know if the issue persists.
Best regards,
IsmaelIn reply to: Emoji’s turned into Question Marks?
Hey ballindigital,
Thank you for the inquiry.
You may need to deactivate the Enfold > Performance > Change WordPress Defaults > Disable Emoji/Smiley Support option. Let us know if the issue persists.
Best regards,
IsmaelIn reply to: advanced layout builder is not working/not visible
Hi. We have the same problem today. The advanced layout feature was not visible.
We have updated WP and the Enfold theme. I purchased the theme 2 days ago with 12 months of tech support. We purged the cache. We deactivated one plugin in doubt. Not the advanced layer is visible and works.The Scroll bar missing in the edit screen. It work in the page view and the code view, but not the edit screen.
We have disabled all plugin and this make not difference.
Both wordpress and Enfold are up to date.
This is happening on all pagesThe scroll bar, appears momentarily after clicking save, but then disappears.
This is happening on multiple devices and locations.
I have a problem with my Enfold installation: I cannot create or edit blog entries anymore:
- I can duplicate posts but not edit them.
- I cannot create new blog post
The only thing that happens if I click on either ‘edit’ any given blog post or ‘add post’ one of the two empty areas appear instead of the advanced editor I am used to.
- WordPress is at version 6.8
- Enfold is at version 7.1
- PHP is at version 8.1.32-bookworm.0
Enfold has been newly uploaded – no change.
Thanks for any help.
Magnus-
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In reply to: Theme not working
PHP has been increased to 1048mb it’s still doing it. The error changes all the time. Sometimes it will load sometimes not.
About every 3rd refresh it will work. Ive spoke to Bluehost and they say its in the scripting of the theme. If I disable the theme and just use a default it works fine. No plugins are activated. it generates different error each time.
Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 196608 bytes) in /home/goldbet4/public_html/wp-includes/class-wp-block-metadata-registry.php on line 175
Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 8192 bytes) in /home/goldbet4/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/base-classes/class-popup-templates-base.php on line 104
Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 32768 bytes) in /home/goldbet4/public_html/wp-content/themes/enfold/config-layerslider/LayerSlider/assets/wp/actions.php on line 1974
Hi there,
I’m using Enfold for years and seem to miss out an update towards a important function and can’t find any topic to that.
I saved some templates for the avia builder to replace areas in the content – and – I still see the “save as a template” button on hovering the columns and stuff.
But what I can’t find is the button to insert the saved templates into the content area again after saving.
Where did it got? Aleady had a look towards the wordpress sidebar in editor view – without a result.Please let me know, because I saved some templates there and my customer want to have these changes again…
Best,
Martin
In reply to: KILL QUERY and Enfold Autoload data very high
Thanks, Mike. I searched more on your support and found this helpful. “Enfold 4.7.4 has an option to disable the unique timestamp generation for the css and JavaScript merged files and so there will not be as many entries it the wp_options table.”
In reply to: Scrollbar no longer exists in the Visual Editor
Hi,
Thanks for letting us know. Please open a new thread if you should have any further questions or problems.
Best regards,
RikardIn reply to: Hide Controller in embed YOUTUBE Videos
Hi,
Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.
Best regards,
RikardHi,
Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.
Best regards,
RikardIn reply to: WordPress 6.8 Issues
The link you provided does not show me the option to Enfold>>>Theme Options. How do I acquire this latest version? And when I go to Dashboard>>>>Updates, it shows the theme is up to date…???
In reply to: SVG icons missing
Hi Ismael,
sorry for delay. Did quite some testing. I have the problem with the missing icons on all Enfold installations I am managing and where I did the update. I rolled it back and afterwards tried it with some fresh installations in different browsers, cleared cache and so on. I can’t deactivate the svg option and can’t see icons …
That is the case for preselected icons (like the scroll up arrow for example) and in the pagebuilder. If I select an icon element the first section “SVG Iconset: Entypo Fontello (Default)” is empty and shows nothing.
You find some credentials in private to a new project with the error in full display. Hope you can help me!
Best regards,
DanielIn reply to: Enfold theme license expired?
Thanks Rikard:
Did as you suggest and I get the following message now:
Your key still seems to have expired. If you recently purchased a support license on themeforest you might need to wait a few minutes for it to work
So I guess I can conclude that this is unlucky wording only (which Kriesi might want to address….) and (i) my Enfold theme license is valid and (ii) its safe to buy a new Enfold support license if needed.
Please confirm.
Thanks,
MagnusIn reply to: Avia Element Pagination
Hi Mike,
It seems that Yoast is not integrate well with the Enfold pagination as certain tags should be added to paginated content to avoid canonical tag problems. Yoast outline the best practices for this. The example, we currently have a blog page, with avia-element-pagination, link is in the private content section.
On both pages, the canonical URL refers to the /blog main page, but it should link to itself. So the /blog/?avia-element-paging=2 should also link to itself regarding canonical tags. That is what is nu automatically happening right now, because of the way that the pagination is being treated.
That is what I would like some support about. Is it not the changing of the pagination, rather the addition of the correct tags. So the avia-element-paging can stay as it is.
Looking forward to your reply.
Kind regards,
JoostIn reply to: Burger menu display
Hi,
Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.
Best regards,
RikardIn reply to: Advanced Layout Editor – Not Loading
Hi,
Thanks for that. Your server is returning a 500 internal server error on the WordPress file in private, please share server error logs with us. There are also Javascript errors while editing pages, but they don’t seem to be theme related.
@jmail37 Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.Best regards,
RikardIn reply to: advanced layout builder is not working/not visible
Hey ifpmfsr,
Thank you for the inquiry.
The site is still using an older version of the theme, 6.0.9. You have to upgrade it to version 7.0.1. Let us know the result.
— https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
Best regards,
IsmaelIn reply to: Enfold window is blank
Hey Laura,
Thank you for the inquiry.
The site contains a very old version of the theme, 5.6.9. This has to be updated to version 7.0.1 via FTP.
— https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
Let us know if the issue persists after updating.
Best regards,
IsmaelHi,
Yes, you can add the code in the Enfold > General Styling > Quick CSS field. You may also need to toggle or temporarily disable the file compression settings, then purge the cache. Let us know the result.
Best regards,
IsmaelIn reply to: WordPress 6.8 Issues
Hey Jim Hill,
Thank you for the inquiry.
The site contains a very old version (5.6.9) of the theme. Updating the theme to version 7.0.1, via FTP, should fix the issue.
— https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
Best regards,
Ismaelhave you installed an additional plugin to manage a menu styling or function?
There are two elements inside #header – that do not belong to enfold.
hide them ( or have a look what causes the insertion of those “menu” buttons )#advanced_menu_toggle, #advanced_menu_hide { display: none; }In reply to: Paid for Support! Provide Support!
Yesterday – on Easter Monday you (and also the participant in the linked post) posted a problem. Now – when does another company work on one of the most important holidays (holy days) there is?
In addition to this fact, you should also be aware that everyone else here is also entitled to support, so it may take some time for them to respond to your request. It’s only been one day since you reported a problem here. And I’m actually surprised that Rikard responded to your request so quickly.
Obviously, you must have had email contact with the team, because I don’t see any other support records from you.So if there is a reference to disabling the plugins (temporarily), it is to isolate the problem and help you figure out what the cause might be. It is not intended to be a solution to the problem.
If there has ever been such a “bug” in an Enfold version ( f.e.: see fix on Version 6.0.2 – compatibility with WP 6.6 fix for block editor hiding ALB button in header), it has been fixed. So first of all, you should have a current version of the theme installed. If this is the case, it is wise to find out where the problem lies by first seeing if the problem persists without plugins enabled. If this is not the case, then activating the plugins one by one and seeing when the problem occurs will help you identify which plugin might be the cause. A lot of other users do not have that problem.PS : I’m a participant like you, who just didn’t want to go back to sleep the day after Easter Monday.
Hello,
We have a strange ‘x’ in a circle at upper left, and then the SLOVENLY logo gets cut off on desktop. The fix is probably very simple – we’d really appreciate any help that is offered.best, Peter / Slovenly Recordings
Topic: Enfold window is blank
When I go into to edit a webpage, the main Enfold window is blank. The pages are fine on the server but are no longer editable. All the plugins on the site are up to date. We haven’t done anything new.
Hello,
we face the same problem with advanced layout editor, which is currently not working as many others as we see on threads forum:
We found the error on Wednesday (16th April) – after click on the button of advanced layout editor we see only grey background…
What should we do to fix the problem?
In reply to: Theme not working
I have spoke to my hosting and they told be this
I have tried increasing the Memory limit I could see that there seems to be issue with the theme as it is not supporting the memory limit so I suggest you to check with the theme vendor and also the PHP requirements of the website.Now site is saying this
Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 12288 bytes) in /home/goldbet4/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/base-classes/class-modal-elements.php on line 3107
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