Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
Mike
Hi,
Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
Mike
Hi,
Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:
.avia-icon-list li {
padding: 0;
}
.avia-icon-list-container {
margin: 0;
}
After applying the css, please clear your browser cache and check.
Best regards,
Mike
Lee GermerothGuest
Hi!
I inherited a site with the Enfold theme on it. Their old developer isn’t available and that is who purchased the theme so I can’t create a ticket through the support without the purchase code.
When making edits to the icon list, if you click on one of the items in the list, the modal pops up, and it is just a blank box.
I have tried disabling all of the plugins and nothing worked.
I am not sure if this was from the 7.1 update or not, or if you have any other ideas.
Let me know!
Thanks!
-Lee
Hi,
Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:
#top.page-id-1424 #header.header_color.av_header_transparency .av-main-nav > li > a .avia-menu-text {
color: #7d8286;
}
please note the page ID in the css page-id-1424
Best regards,
Mike
Hi,
Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
Mike
Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
Mike
Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
Mike
Hey GaWi,
It looks like for each menu item you have two sections on your page with the same ID, one for desktops, and one for mobile.
So on mobile the links are pointing to the hidden section.
It is a standard HTML rule to use each ID only once on your page, please change the mobile IDs to something else that is unique and then create a new menu for mobile use.
Then go to Enfold Theme Options ▸ Main Menu ▸ General ▸ Alternate Menu For Mobile and choose your mobile menu.
Best regards,
Mike
Hi,
Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
Mike
Hi,
Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
Mike
Hi,
Are you using WP Rocket with a CDN?
This sounds like a caching issue, either WP Rocket is not fully cleared or your CDN is not.
Try enabling Enfold Theme Options ▸ Performance ▸ Delete old CSS and JS files and disable Enfold Theme Options ▸ Performance ▸ JS & CSS file merging and compression then clear your WP Rocket cache and then check. If this works, you can then reset the two Enfold Theme Options ▸ Performance options. If you are using a CDN it may take up to 24 hrs for the CDN to clear.
If you are using a server cache like object-oriented cache such as Memcached, Redis, Varnish, Litespeed, etc you may need you also clear these and it could take awhile for them to clear.
But since this is working when you are logged in I believe it is pointing towards your WP Rocket cache.
Best regards,
Mike
I have created a CPT with ACF and relative custom fields. Then I show the posts in specific pages with the avia element Blog Post. When choosing the style “Simple List”, I would like to show a couple of psot custom fields instead of Author and Date.
I am not sure which filter I should use in functions.php to do it, or if I should modify a copy of some enfold file in my child theme. I tried to modify the loop-index.php but no changes are reflected in the front-end
Thanks
Hey mickya1,
Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:
.embedsocial-hashtag-iframe {
min-height: 400px !important;
}
After applying the css, please clear your browser cache and cache plugin and check.
Best regards,
Mike
Hey Darjan,
I see that you are using v5.4.1, please update to v7.0.1
I also see that updates on your site have been disabled, so you may need to manually update with the steps below.
If you need further assistance please log in to the support forum and open a new thread If you are unable to login to the support forum because you don’t have a activate support contract, please try going to your Theme Forest account and renew your support and then log in to the support forum and open a new thread.
Please note that using the contact form is not appropriate for support questions.
To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New

after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue

then you will see the Theme updated successfully message.
Best regards,
Mike
Hello
Sorry, the problem has gotten worse, the subject of the photo was even lower…
I have changed my picture for trying to have what I Want, but it’s not good
I don’t understand why the size of the model image (enfold gym) is 1500 x 720 and the actual height of the page banner is 420…
Could you tell me what size banner and settings I should make to have a nice banner? It’ll be easier :-).
I have another question you haven’t answered: the image is degraded, too much compression, how and where can I change this setting?
Thank you for your help.
Hi there,
One of my clients wants to have a Knowledge Base at their site. What plugin would you recommend? (I know it’s possible to create a kind of knowledge base in Enfold/Avia, but I’d like to have a dedicated plugin)
I’ve been looking around and thinking of:
– Better Docs (https://wordpress.org/plugins/betterdocs/)
– Echo Knowledge Base (https://wordpress.org/plugins/echo-knowledge-base/)
What should I choose?
Hi,
Thank you for the update.
The site is still using an older version of the theme. It’s possible that the automatic update is no longer working as expected. You may need to download the latest version (7.0.1) from your ThemeForest account and update the theme manually via FTP. Please check the documentation below for more info.
— https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
Best regards,
Ismael
Hi,
Try applying a Custom CSS Class name to the element where you need this applied, and replace the auto-generated class names .av-1v2pat2-53d1a210d34319a1e3263b9b4acfe09f .av-1tepg6e-5d320ae52f7edb1070659a131dbdac1d with it.
— https://kriesi.at/documentation/enfold/add-custom-css/#enable-custom-css-class-name-support
Best regards,
Ismael
Hi,
Thank you for the update.
We corrected the code in the Quick CSS field and temporarily disabled the Enfold > Performance > File Compression settings. Please make sure to purge the cache before checking the page.
Best regards,
Ismael
Hi,
Try to replace it with av-8hgou0-66c1339874a8df71eec44a8ce967092b or apply a Custom CSS Class name to the element.
— https://kriesi.at/documentation/enfold/add-custom-css/#enable-custom-css-class-name-support
Best regards,
Ismael
Hi,
That is possible, but it would require significant modifications to the theme, which is beyond the scope of support. You may need to hire a freelance developer or contact someone on Codeable.
— https://kriesi.at/contact/customization
You can try overriding the avia_woocommerce_overwrite_catalog_ordering function in the enfold/config-woocommerce/config.php file.
Best regards,
Ismael
Hi,
Thank you for the info.
We reset the settings in the Settings > Reading panel to default, then adjusted Enfold > Blog Layout > Blog Layout to Grid Layout. You can adjust this as needed.
View post on imgur.com
Best regards,
Ismael
Most of my websites animation is no longer working after updating enfold today. I.E Image, animated numbers etc.
Hey Ksenia,
Your Enfold version is very old: v3.3.2, we are now at v7.0.1
Your PHP version is 7.4.33, which is also outdated.
You should first update your theme with the following steps, and then update your PHP to v8+, if you don’t know how to do this please ask your webhost.
To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New

after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue

then you will see the Theme updated successfully message.

Please note that we don’t expect any issues with these steps, but it is always a good idea to first create a full backup of your site (files + database) with your webhost backup tool, not a WP backup plugin. Since there are may different webhosts ask your webhost for help creating a full backup.
Best regards,
Mike
KseniaGuest
Hi,
I am posting again because I can’t seem to use a support forum otherwise.
I am writing to you in regards to site samuelblack.co that I am helping my husband fix.
However, for samuelblack.co it was his old intern that purchased and installed Enfold theme (child) for the site back in 2015 and so I do not have license number and not sure how to contact you.
My hosting company said that all the errors that I’m getting are within the theme.
I wasn’t able to log in to the back end of the site but now I am finally in and not using ENFLOD theme as it gives errors. However, I would like to go back to Enfold and have the them running smoothly.
Thank you
Ksenia
Hi,
Great, I’m glad that we could help. Please open a new thread if you should have any further questions or problems.
Best regards,
Rikard
KseniaGuest
Hello,
I am writing to you in regards to site samuelblack.co that I am helping my husband fix.
I have my own site rosenreckless.com where I use Enfold theme that I purchased and installed myself and that is the license number I was using for being able to log in a kris.
However, for samuelblack.co it was his old intern that purchased and installed Enfold theme (child) for the site back in 2015 and I do not have license number etc.
Until recently I was getting a critical error but at least I was able to log in to wp-admin or wp-login, now I can’t even log in to the wp-admin or wp-login.
I contacted our hosting company and they said that all the errors that I’m getting are with the theme and php configurations/critical/core files of the theme.
I was hoping you’d be able to help me out. I am not even sure where to begin.
Thank you
Ksenia
Hello,
I am writing to you in regards to site samuelblack.co that I am helping my husband fix.
I have my own site rosenreckless.com where I use Enfold theme that I purchased and installed myself and that is the license number I am using for being able to log in a kris.
However, for samuelblack.co it was his old intern that purchased and installed Enfold theme (child) for the site back in 2015 and I do not have license number etc.
Until recently I was getting a critical error but at least I was able to log in to wp-admin or wp-login, now I can’t even log in to the wp-admin.
I contacted our hosting company and they said that all the errors that I’m getting are with the theme and php configurations/critical/core files of the theme.
I can’t log in to update the theme either.
I was hoping you’d be able to help me out. I am not even sure where to begin.
Thank you
Hello!, I get this error message when trying to save the Enfold options. I have updated the theme, changed php version (8.3), deactivate ALL plugins, clearing cache. But it doesn’t work.
“Saving didnt work! Please reload the page and try again”: what can I do? Thank you very much