Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hi,

Thanks for the update and sorry for the late reply. Enfold should work on most server environments, but we would need more information on what is going wrong to say for sure. One thing that you could try is to clear all caches from your caching/performance plugins to see what happens then. If nothing changes, then you could try to temporarily deactivate all plugins.

Best regards,
Rikard

Hi,

It’s still possible to create and use classic keys (v2/v3) using this link: https://www.google.com/recaptcha/admin

View post on imgur.com

Please check this documentation for more info on how to create captcha keys: https://kriesi.at/documentation/enfold/contact-form/#activate-google-captcha

Best regards,
Ismael

Hi,

Thank you for the info.

The contact form seems to be working correctly on our end. We submitted a test entry, and it is properly listed in the WPForms Entries section, but since we don’t have access to your HubSpot panel, we can’t confirm if the same entry was successfully added there.

Regarding the classic editor being enabled, please go to Enfold > Theme Options, scroll to the bottom of the panel, and look for the Select Your Editor setting. Choose the first option to enable the block editor. Let us know if this makes any difference.

Best regards,
Ismael

Hi,

The latest version, 7.1.1, was released last month, on May 28 to be exact. Regarding the CPU spike, it’s possible that some plugins are scheduling processes or tasks at specific times, which could consume significant server resources. Is this happening at a specific time? The theme schedules a CRON job that deletes old css files, confirms admin notices or check instagram files, and you can disable them using the following filters but this may not make any noticeable difference since the tasks are not really resource-intensive.

add_filter('avf_post_css_management_activate_cron', '__return_false');
add_filter('avf_instagram_activate_cron', '__return_false');
add_filter('avf_admin_notices_activate_cron', '__return_false');

Your theme (Enfold Child) contains outdated copies of some WooCommerce template files. You may need to update these files to ensure compatibility with the current version of WooCommerce. Suggestions for fixing the issue:

Did you modify any Woocommerce templates in the child theme? If so, you’ll need to update those template files to be compatible with the latest version of Woocommmerce.

Best regards,
Ismael

Hi,

Thank you for the info. Looks like you have enabled V3 but you haven’t entered the V2 keys. Please note that when using V3, you also need to input the V2 keys, which serve as a fallback in case V3 authentication fails. To do this, go to the Enfold > Google Services and enter the V2 site and secret keys in their respective fields.

Best regards,
Ismael

Hey Susanne Knoll,
Please note that we did not create or host your site, we created the theme that your site uses.
Nonetheless, when I test your contact form it seems to work correctly:

Since you are using an old version of the theme (v4.1.2) you should update to v7.1.1
To update your version of Enfold you will need to download the latest <strong style=’color:#000′>installable WP version from your Theme Forest account and upload it to your <strong style=’color:#000′>WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New

after you choose the zip file and click install, you will see a <strong style=’color:#000′>This theme is already installed message because you are updating, you can continue

then you will see the <strong style=’color:#000′>Theme updated successfully message.

I also see that your updates are disabled, so if you don’t have a theme forest account you will need to purchase a new license. Envato (Theme Forest) handles all of our licenses and we can not create licenses and Envato will only recognize account owners, this sometimes happens with a site is built by a developer who in the future can not be found, Envato will not issue a new license to the website owner, one must be purchased. The upside to this is that by purchasing a new license you will also get 6 months of support on our forum to help with any issues. I recommend upgrading to a full year of support for just a little more, as the cost of the theme and a full year of support costs the same as a single hour of support from many developers.
Then you can register for our support forum and open a new thread. You have asked your question through the contact form which is not for support requests.
Thank you for your understanding.

Best regards,
Mike

Hey Jake,
While I don’t expect any issues with updating from v3.85 to v7.1.1, I recommend creating a full site backup with your web host backup tool, not a plugin, as good practice.
If they are not using a a Child Theme check the functions.php for any customizations that they may have added, it will be lost in the update. If they are using a child theme, and have any customized php files like header.php or footer.php or any element php files, save these to your computer and remove them from the server before updating. With a version this old they will cause errors, you will need to copy the new version of the files and make the changes to them before adding them to the child theme.
Typically a good practice is to create a staging site first and update it and then compare the two sites for any difference, if this works fine then update the live site.
If you have any further questions please register to our support forum here and create a new thread and we will gladly try to help you.
You have asked your question through the contact form which is not for support requests.
Thank you for your understanding and for using Enfold.

Best regards,
Mike

Hi,
I have researched this and while there is a long technical explanation for why the WAVE test tool is flagging this, I found a solution in my research. Try adding this code to the end of your child theme functions.php file in Appearance ▸ Editor:

function remove_link_from_search_icon_and_add_it_back_on_click() { ?>
  <script>
document.addEventListener('DOMContentLoaded', function() {
    const searchLink = document.querySelector('#menu-item-search a');
    if (searchLink) {
        // Store the original href
        const originalHref = searchLink.getAttribute('href');
        // Remove the href on page load
        searchLink.removeAttribute('href');
        
        // Add click event to restore href
        searchLink.addEventListener('click', function() {
            if (!searchLink.getAttribute('href')) {
                searchLink.setAttribute('href', originalHref);
            }
        });
    }
});
</script>
  <?php
}
add_action( 'wp_footer', 'remove_link_from_search_icon_and_add_it_back_on_click', 99 );

If you are not using a child theme you could use the WP Code plugin then add a new snippet, in the top right corner use the PHP snippet as the code type:

and ensure that it is activated, then add the above code and save.
I tested this on the WAVE Web Accessibility Evaluation Tool and it removed the error.

Best regards,
Mike

Hey Alan,

Please try the following in Quick CSS under Enfold->General Styling:

.home #av_section_4 .flex_column .av-special-heading, .home #av_section_4 .flex_column .av_textblock_section {
  padding: 0 5%;
}

Best regards,
Rikard

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hey amollde,

Thank you for the inquiry.

Have you tried exporting the theme options from the Enfold > Import/Export panel? Please check the documentation below for more info.

— https://kriesi.at/documentation/enfold/backup-theme-settings/#export-theme-settings

You can also use a plugin such as Duplicator or WP Migrate DB to create a copy of the site.

Best regards,
Ismael

Hey Christian,

Thank you for the inquiry.

Did you disable Google reCAPTCHA? The form is working correctly when we checked, but it’s only using the default Enfold Numeric Captcha. Please create a test page with Google reCAPTCHA enabled and provide the login details so we can check the issue properly.

Best regards,
Ismael

Hi,

Thank you for the update.

What happens when you edit line 120 of the enfold\includes\config-enfold\functions-enfold.php file?

$icon = avia_font_manager::get_frontend_icon( 'svg__search', false, [ 'aria-hidden' => 'true', 'title' => $title, 'desc' => $title ] );

Try to set aria-hidden to false:

$icon = avia_font_manager::get_frontend_icon( 'svg__search', false, [ 'aria-hidden' => 'false', 'title' => $title, 'desc' => $title ] );

Or remove the attributes completely.

$icon = avia_font_manager::get_frontend_icon( 'svg__search', false, [ ] );

Let us know the result.

Best regards,
Ismael