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AuthorSearch Results
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Hi,
Sorry, we don’t have a chat option, please check your email and reset your password then once you log in, open a new thread with the url to the page in question and a admin login so we can investigate.
The contact form email is not appropriate for support questions, if you didn’t get the password reset email, please let us know and we will send it again, or check your spam folder.Best regards,
MikeFebruary 18, 2023 at 9:26 pm #1398485In reply to: Layer slider not visible on (most) phones
Hi,
Glad to hear that you have this sorted out, and thanks for sharing the solution. If you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeFebruary 18, 2023 at 9:22 pm #1398484In reply to: Different main nav menus for site section
Hi,
Thanks for your patience, I tested your function on my demo site for the top menu avia2 for my demo site the patient page portfolio and all of it child pages show [‘menu’] = ’11’; and for the parent page elements and all of it child pages show [‘menu’] = ’36’;, all other page show [‘menu’] = ’37’;.
This is the code that worked for me:function my_custom_wp_nav_menu_args( $args = '' ) { if($args['theme_location'] === 'avia2') if ( is_child( 'portfolio' ) ) { $args['menu'] = '11'; } elseif ( is_child( 'elements' ) ) { $args['menu'] = '36'; } else { //* otherwise set the default as defined in the enfold-child theme as Main Menu $args['menu'] = '37'; } return $args; }try using the menu IDs instead of the names, that is the only difference I see from your code.
This is the full code I used:function register_my_menus() { register_nav_menus( array( 'patient-menu' => __( 'Patient Menu' ), 'HCP-menu' => __( 'HCP Menu' ) ) ); } add_action( 'init', 'register_my_menus' ); /** * Child page conditional * @ Accept's page ID, page slug or page title as parameters * https://sridharkatakam.com/useful-functions-checking-pages-sub-pages-wordpress/ */ function is_child( $parent = '' ) { global $post; $parent_obj = get_page( $post->post_parent, ARRAY_A ); $parent = (string) $parent; $parent_array = (array) $parent; if ( in_array( (string) $parent_obj['ID'], $parent_array ) ) { return true; } elseif ( in_array( (string) $parent_obj['post_title'], $parent_array ) ) { return true; } elseif ( in_array( (string) $parent_obj['post_name'], $parent_array ) ) { return true; } else { return false; } } add_filter( 'wp_nav_menu_args', 'my_custom_wp_nav_menu_args' ); /** * CManu switch based on page/parent relationship for HCP, Patient or others * @ Accept's page ID, page slug or page title as parameters * PJE – RESOLVE */ function my_custom_wp_nav_menu_args( $args = '' ) { if($args['theme_location'] === 'avia2') if ( is_child( 'portfolio' ) ) { $args['menu'] = '11'; } elseif ( is_child( 'elements' ) ) { $args['menu'] = '36'; } else { //* otherwise set the default as defined in the enfold-child theme as Main Menu $args['menu'] = '37'; } return $args; }Best regards,
MikeFebruary 18, 2023 at 9:08 pm #1398483In reply to: Layer slider not visible on (most) phones
Thank you Mike for your great work. Good to know that it is not a problem of Enfold itself. With your answers we went on to investigate the issue ourselves. And we found out why the videos in the layer slider were not shown. If an iPhone is on energy saving mode, the background video in the slides are not displayed!
Hope this will help other Enfold users as well.Topic can be closed
Thanks for answer. I need real support via chat maybe. After I installEnfold, my homepage das not load.
February 18, 2023 at 8:44 pm #1398481Hi,
Thanks for the link to your site but I don’t see a Fullwidth submenu element on your homepage, is it on a different page?
I see that you linked to the Dots Menu documentation I checked a few of your pages and didn’t find this?Best regards,
MikeFebruary 18, 2023 at 8:18 pm #1398478In reply to: Recaptcha button not showing
Hi,
Thanks for the login, I see that on your contact form was hidden and your cookie settings didn’t reload the page when the user accepted the cookies, I set this for you and when testing in a incognito window the ReCAPTCHA shows:

I hid the contact form for you again after testing.
Please check.Best regards,
MikeFebruary 18, 2023 at 8:04 pm #1398477Topic: WooCommerce Category Styling
in forum EnfoldTHP Studio
ParticipantHey Gunter,
We are having some problems with the shop archive pages when we set under the product category “Fullwidth page banner” From the “Category Styling” dropdown.
Our issues are:
– Bread crumbs show on the bottom of image which is different to the rest of the site which displays it at the bottom of the header. We need to get the breadcrumbs up above the image.
– The image it produces is a parallax image with no source set which displays terribly on most devices. We need it to be a regular image that can use srcset and that we can set a size for.
– The text is put on top of the image rather than on the page like default archive pages. We need the text to be below the image, like with the default category layout.So is there an easy way we can customise this?
We can see most the code is in the enfold config-woocommerce/config.php file but it seems like a complicated set of functions that all work together rather than just a template file that can be edited. Should we edit this page?
Can this config.php file be placed in the child theme and customised?
Or are there hooks we can de-register/register to get it how we want it to look?
Really appreciate your help
Tim
February 18, 2023 at 7:55 pm #1398476In reply to: Animated Icons
Hey sarthakchoudhary,
Thanks for your question, the animated icons will not work by uploading them to the Enfold Theme Options ▸ Import/Export ▸ Iconfont Manager because the theme uses icon fonts, which is different but you could add the animated icons with css, please see this solution for using gif’s.Best regards,
MikeFebruary 18, 2023 at 7:35 pm #1398472In reply to: customizing sidebar
Hey sitibus,
Thank you for your patience and the links to your sites, to change the sidebar background color & the sidebar heading font & font-color, and the list item color and the link color add this css to your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:.sidebar { background-color: #3d3d7d; } .sidebar .widgettitle { font: bold 13px/15px Georgia, "Times New Roman", Times, serif; color: #ffd800; } .sidebar li, .main_color .sidebar li a { font: 11px/18px Georgia, "Times New Roman", Times, serif; color: #fff; }After applying the css, please clear your browser cache and check.
Please see the screenshot in the Private Content area of the expected results.Best regards,
MikeFebruary 18, 2023 at 7:05 pm #1398466Topic: Can’t download Demo Theme in WP – Timed out
in forum Enfoldlindkold
ParticipantI just did a fresh install of WP on a new site.
When I go to ENFOLD > Theme Options > Demo Import I can’t download the theme I want (Law Demo). Every time I try to download it I get an error message saying: “Error accessing file for download: cURL error 28: Connection timed out after 10000 milliseconds”.I get the same error with all demo themes.
How can I install the LAW Theme?
February 18, 2023 at 7:03 pm #1398465In reply to: name of image in gallery
Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeFebruary 18, 2023 at 7:02 pm #1398464In reply to: Demo import
Hi,
Thanks for the login, I see that you are getting the error:cURL error 28: Connection timed outare you using the webhost OVH?
This error could be because your PHP time limit is low at 165, ask your webhost to change to about 300
This could also be because your webhost is blocking our domain: kriesi.at plase ask your webhost to check and possibly white list.
If this doesn’t help try our documentation for manually installing the demo.Best regards,
MikeHey Gagik Vardanian,
Thanks for your question, I see your email address is for the user “webbxnu” I have sent the Password reset link, please check your email.
Then once you login, open a new thread with the url to the page in question and your question.Best regards,
MikeFebruary 18, 2023 at 6:44 pm #1398459In reply to: How to raise a new ticket for Support?
Hi,
Thanks for the login, please go to the slider then click the slide, then go to the advanced tab ▸ overlay and remove or change:

If you need further help please open a new thread as the email contact form is not appropriate for support. Thanks for understanding.Best regards,
MikeFebruary 18, 2023 at 6:29 pm #1398457In reply to: font bold color and color in text field
Hi,
Thank you for your patience, I didn’t see a test page on your site for this issue so I created one linked below, I then added a text element with some of the text in red bold:

when I publish and checked the frontend it shows as red bold:

please check and try your method on this test page, perhaps you are doing something different that I didn’t understand.Best regards,
MikeFebruary 18, 2023 at 4:48 pm #1398452In reply to: section height won’t change
Hey satucker,
Thank you for your patience, I found a javascript error in the browser console
Uncaught SyntaxError: Unexpected token '!'
Since the javascript was minified I couldn’t tell where it was coming from, once I disabled your Enfold Theme Options ▸ Performance ▸ JS & CSS file merging and compression and cleared your Purge SG Cache the error was solved, including your other images on the page.
I don’t see any custom javascript on your site and I don’t see the error now so I assume that the two caches were double minifying causing an error, but I’m not sure.
Please clear your browser cache and check.Best regards,
MikeFebruary 18, 2023 at 4:31 pm #1398451In reply to: Change Shop
Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeFebruary 18, 2023 at 3:42 pm #1398447In reply to: Change Shop
Hi Mike,
thank you so much for your help and explanations.I hope our exchanges can be useful to other Enfold users.
Best regards,
OrianoEnfold x ever
February 18, 2023 at 3:21 pm #1398440In reply to: Layer slider not visible on (most) phones
Hi,
Thanks for your patience, I have checked your site with my Android device and the LayerSlider background video plays correctly, I also tested by emulating mobile devices on Windows in Chrome, Firefox, & Edge, which also worked.
I tested on a Mac with Safari responsive design mode emulating iPhone devices, and this also showed the LayerSlider background video.
I also tested on browserstack.com with an actual iPhone Pro 13 v15.6 remotely and the LayerSlider background video plays correctly

I also tested on browserstack.com with an actual iPhone 8 v15.4 remotely and again the LayerSlider background video plays correctly

Please check your iPhone settings, by default Safari and iPhone do not want background videos to play on mobile devices, perhaps you have enabled a setting for low bandwidth video or some other setting, the iPhones I tested with on browserstack.com has the default settings and I can’t change them, but you see the video is playing, so please check your settings.
This doesn’t seem to be an issue with the LayerSlider.Best regards,
MikeFebruary 18, 2023 at 3:15 pm #1398439Topic: neu bayer
in forum Pre Sale QuestionsGagik Vardanian
Guestjust bought Enfold with 1 year support. Do you have a support live chat for those who have paid and need help. I need help. and can’t register on the support forums. “forgot password” doesn’t work either. help me NOW!
username: webbnuFebruary 18, 2023 at 2:49 pm #1398438Hi,
Thank you for your patience, when I check our hotel demo I don’t think the Woocommerce Booking plugin is activated on our demo, and I don’t think that I have access to this plugin, perhaps I’m looking on the wrong page, do you see it active on our demo site?
But I have seen the basic calendar not working correctly on the contact form, perhaps this is what you mean:

On our demo this is achieved with the datepicker option in the contact form:

and sometimes other plugins conflict with this, try disabling your plugins and check again. If this doesn’t help, please include an admin login in the private content area so we can be of more assistance.Best regards,
MikeFebruary 18, 2023 at 2:29 pm #1398436In reply to: Tab Section Mobile
Hi,
Thank you for your patience to move the arrows from the edge equally please try this css:@media only screen and (max-width: 1024px) { #main .av-tab-above-content .av-tabsection-arrow { position: absolute; width: 90%; top: 30px; left: 5%; } }expected results mobile:

expected results tablet:

To also change the color and size try adding this css:@media only screen and (max-width: 1024px) { #main .av-tab-above-content .av-tabsection-arrow { position: absolute; width: 90%; top: 30px; left: 5%; } #main .avia-slideshow-arrows a:before { color: #bfdc1e; font-size: 20px; font-weight: 900; } }Best regards,
MikeFebruary 18, 2023 at 2:03 pm #1398435In reply to: Search Results Page – Grid Layout
February 18, 2023 at 1:54 pm #1398434In reply to: Top header width and position on mobile
Hi,
Thank you for your patience and for the link to your site, please note that your css has padding: 10px 50px;

please change this to padding: 10px 0;
like this:.header_color .phone-info { background-color: #d90914; color:#ffffff!important; font: 15px Oswald; font-weight: bold; padding: 10px 0; }Best regards,
MikeFebruary 18, 2023 at 1:15 pm #1398432In reply to: How to raise a new ticket for Support?
Hi,
Thanks for the feedback, once you log in to your support account please click this link to open a new thread.
Then please explain in detail your issue with a link to your site, please don’t reply to this email as it goes to the contact form area which is not for support.Best regards,
MikeFebruary 18, 2023 at 1:03 pm #1398431In reply to: Change Shop
Hi,
Instead of using .appendTo(‘.single-product-summary .product_title’) try using .insertAfter(‘.single-product-summary .product_title’) this will add the Author & Curatore after the title instead of adding the Author & Curatore to the title. For example:function add_autore_and_curatore_attributes_after_title() { ?> <script> window.addEventListener('DOMContentLoaded', function() { (function($){ $('.shop_attributes .woocommerce-product-attributes-item--attribute_pa_autore').each(function() { $(this).clone().wrapInner('<p class="pa-autore"/>').children(0).unwrap().insertAfter('.single-product-summary .product_title').css({'margin':'0'}); $('.pa-autore .woocommerce-product-attributes-item__label').wrapInner('<p class="autore-label"/>').children(0).unwrap().css({'display':'inline-block','margin':'0'}); $('.pa-autore .woocommerce-product-attributes-item__value').wrapInner('<p class="autore-value"/>').children(0).unwrap().css({'display':'inline-block','margin':'0'}); $('.pa-autore .autore-value p').css({'margin':'0'}); }); $('.shop_attributes .woocommerce-product-attributes-item--attribute_pa_curatore').each(function() { $(this).clone().wrapInner('<p class="pa-curatore"/>').children(0).unwrap().insertAfter('.single-product-summary .product_title').css({'margin':'0'}); $('.pa-curatore .woocommerce-product-attributes-item__label').wrapInner('<p class="curatore-label"/>').children(0).unwrap().css({'display':'inline-block','margin':'0'}); $('.pa-curatore .woocommerce-product-attributes-item__value').wrapInner('<p class="curatore-value"/>').children(0).unwrap().css({'display':'inline-block','margin':'0'}); $('.pa-curatore .curatore-value p').css({'margin':'0'}); }); })(jQuery); }); </script> <?php } add_action('wp_footer', 'add_autore_and_curatore_attributes_after_title');I tested on the pages linked below and works with:
Author & Curatore no product info
Author & Curatore with product info
Curatore only
Author only

Best regards,
MikeFebruary 18, 2023 at 12:40 pm #1398426In reply to: CSS issues after updating theme
Hi,
Thanks for the clarification. I do see the problem when logged in, but not when logged out. That would indicate a problem with caching, as there is nothing in the theme which would generate different styling depending on if you are logged in or not. Please try to clear all caches and deactivate your caching plugin first of all, you could also try to turn file compression on and off under Enfold->Performance. If that doesn’t help then your plugin support might be able to help out further.
Best regards,
RikardFebruary 18, 2023 at 12:27 pm #1398424In reply to: The submenu no longer works when it’s above a video
Hey laboiteapixels12,
Please try the following in Quick CSS under Enfold->General Styling:
.avia-video { z-index: 0; }Best regards,
RikardFebruary 18, 2023 at 12:05 pm #1398421In reply to: Change only mobile menu font size
Hey enfold,
There’s nothing in that CSS which would effect images and container width. Did you try closing the media query properly?
@media only screen and (max-width:767px) { #top #wrap_all .av-burger-overlay .av-burger-overlay-scroll #av-burger-menu-ul li a { font-size: 18px; text-transform: uppercase; } }Best regards,
Rikard -
AuthorSearch Results
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Search Results
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Topic: WooCommerce Category Styling
Hey Gunter,
We are having some problems with the shop archive pages when we set under the product category “Fullwidth page banner” From the “Category Styling” dropdown.
Our issues are:
– Bread crumbs show on the bottom of image which is different to the rest of the site which displays it at the bottom of the header. We need to get the breadcrumbs up above the image.
– The image it produces is a parallax image with no source set which displays terribly on most devices. We need it to be a regular image that can use srcset and that we can set a size for.
– The text is put on top of the image rather than on the page like default archive pages. We need the text to be below the image, like with the default category layout.So is there an easy way we can customise this?
We can see most the code is in the enfold config-woocommerce/config.php file but it seems like a complicated set of functions that all work together rather than just a template file that can be edited. Should we edit this page?
Can this config.php file be placed in the child theme and customised?
Or are there hooks we can de-register/register to get it how we want it to look?
Really appreciate your help
Tim
I just did a fresh install of WP on a new site.
When I go to ENFOLD > Theme Options > Demo Import I can’t download the theme I want (Law Demo). Every time I try to download it I get an error message saying: “Error accessing file for download: cURL error 28: Connection timed out after 10000 milliseconds”.I get the same error with all demo themes.
How can I install the LAW Theme?
Topic: neu bayer
just bought Enfold with 1 year support. Do you have a support live chat for those who have paid and need help. I need help. and can’t register on the support forums. “forgot password” doesn’t work either. help me NOW!
username: webbnu



