February 14, 2023 at 11:05 am #1397881
We are working on a new site and want to use the Layer Slider with video background. On laptop it works great, even on my own iphone13 pro, but when we test with other phones (a bit older), than the layer slider won’t show at all. We use video as background of the layer slider.
Anyone an idea?
February 15, 2023 at 3:30 pm #1398095
- This topic was modified 9 months, 4 weeks ago by martinvanderharst. Reason: added video as a background
Which version of Enfold are you using? If not the latest 5.4.1, please update the theme and check once again: https://kriesi.at/documentation/enfold/theme-update/
If you are using 5.4.1, please create temporary admin logins and post them here privately so we can look into it.
YigitFebruary 15, 2023 at 4:40 pm #1398102
latest update of the enfold theme. Login credentials in private contentFebruary 15, 2023 at 5:33 pm #1398107
update went wrong, got a lot of issues right now
Update succeeded. Now on 5.4.1
Could you check with the admin credentials if you can see if there’s anything wrong? Thank you.
February 16, 2023 at 4:37 pm #1398231
- This reply was modified 9 months, 3 weeks ago by martinvanderharst.
Yigit, you can now login and check what could be wrong. Hope you can find or fix anything for me.February 18, 2023 at 3:21 pm #1398440
Thanks for your patience, I have checked your site with my Android device and the LayerSlider background video plays correctly, I also tested by emulating mobile devices on Windows in Chrome, Firefox, & Edge, which also worked.
I tested on a Mac with Safari responsive design mode emulating iPhone devices, and this also showed the LayerSlider background video.
I also tested on browserstack.com with an actual iPhone Pro 13 v15.6 remotely and the LayerSlider background video plays correctly
I also tested on browserstack.com with an actual iPhone 8 v15.4 remotely and again the LayerSlider background video plays correctly
Please check your iPhone settings, by default Safari and iPhone do not want background videos to play on mobile devices, perhaps you have enabled a setting for low bandwidth video or some other setting, the iPhones I tested with on browserstack.com has the default settings and I can’t change them, but you see the video is playing, so please check your settings.
This doesn’t seem to be an issue with the LayerSlider.
MikeFebruary 18, 2023 at 9:08 pm #1398483
Thank you Mike for your great work. Good to know that it is not a problem of Enfold itself. With your answers we went on to investigate the issue ourselves. And we found out why the videos in the layer slider were not shown. If an iPhone is on energy saving mode, the background video in the slides are not displayed!
Hope this will help other Enfold users as well.
Topic can be closedFebruary 18, 2023 at 9:26 pm #1398485
- The topic ‘Layer slider not visible on (most) phones’ is closed to new replies.