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  • #1397881

    Hi all,

    We are working on a new site and want to use the Layer Slider with video background. On laptop it works great, even on my own iphone13 pro, but when we test with other phones (a bit older), than the layer slider won’t show at all. We use video as background of the layer slider.
    See: no layer slider video on mobile
    Anyone an idea?

    • This topic was modified 9 months, 4 weeks ago by martinvanderharst. Reason: added video as a background

    Hey Martin,

    Which version of Enfold are you using? If not the latest 5.4.1, please update the theme and check once again:

    If you are using 5.4.1, please create temporary admin logins and post them here privately so we can look into it.

    Best regards,


    latest update of the enfold theme. Login credentials in private content


    update went wrong, got a lot of issues right now
    Update succeeded. Now on 5.4.1
    Could you check with the admin credentials if you can see if there’s anything wrong? Thank you.


    Yigit, you can now login and check what could be wrong. Hope you can find or fix anything for me.


    Thanks for your patience, I have checked your site with my Android device and the LayerSlider background video plays correctly, I also tested by emulating mobile devices on Windows in Chrome, Firefox, & Edge, which also worked.
    I tested on a Mac with Safari responsive design mode emulating iPhone devices, and this also showed the LayerSlider background video.
    I also tested on with an actual iPhone Pro 13 v15.6 remotely and the LayerSlider background video plays correctly
    I also tested on with an actual iPhone 8 v15.4 remotely and again the LayerSlider background video plays correctly
    Please check your iPhone settings, by default Safari and iPhone do not want background videos to play on mobile devices, perhaps you have enabled a setting for low bandwidth video or some other setting, the iPhones I tested with on has the default settings and I can’t change them, but you see the video is playing, so please check your settings.
    This doesn’t seem to be an issue with the LayerSlider.

    Best regards,


    Thank you Mike for your great work. Good to know that it is not a problem of Enfold itself. With your answers we went on to investigate the issue ourselves. And we found out why the videos in the layer slider were not shown. If an iPhone is on energy saving mode, the background video in the slides are not displayed!
    Hope this will help other Enfold users as well.

    Topic can be closed


    Glad to hear that you have this sorted out, and thanks for sharing the solution. If you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,

Viewing 8 posts - 1 through 8 (of 8 total)
  • The topic ‘Layer slider not visible on (most) phones’ is closed to new replies.