Viewing 30 results - 12,181 through 12,210 (of 244,542 total)
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  • #1424744
    Mihou
    Participant

    Hi
    I just bought the Enfold – Responsive Multi-Purpose Theme
    I tried to upload it and got this error message.
    The package could not be installed. The theme is missing the style.css stylesheet.

    Theme installation failed.
    Could you please tell me or send me a video link to explain to me all the different steps to follow in order to solve the issue.
    Regards.

    #1424742

    Hey studiovene,

    Thank you for the inquiry.

    We may need to access the site in order to properly check the issue with the layout builder. Please provide the site URL in the private field. In the meantime, try to temporarily toggle or temporarily disable the Enfold > Performance > File Compression settings to regenerate the scripts and stylesheets.

    Best regards,
    Ismael

    #1424739
    Gregory Beylerian
    Guest

    Hi, On November 2, 2023, I renewed my license for 6 months of support however when I go to my Enfold theme support, I am not allowed to post. I get the error saying my license expired.

    My purchase order #183768351 from Envato Market

    Please let me know a solution as I have a tech support issue that I would like to post ASAP.

    Thanks,

    Gregory Beylerian

    #1424737

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    #1424736

    Hi,
    Thank you for your patience, I have just found this thread and have reviewed it, typically this situation is not typically covered by our support because sorting though what an agency has done to create your custom theme can be tricky.
    As I recall back in july I was tring to assist you with a issue you were having, I updated your custom theme for you and left it as it was to hear back from you that all was well, as I recall many issues came up after the update and we worked on them, I don’t specific remember how it all ended, but nonetheless we are here now.
    So I have changed your wp-config.php to define(‘DISALLOW_FILE_EDIT’, true); to allow the theme file editor to show again, and I have modified your “enfold-child” with your “Kropik Child” files then I activated your “enfold-child” and imported your “Kropik Child” theme settings, and cleared your cache a bunch of times and the new Enfold theme seemed to work while I was logged in, but not when I was logged out.
    After much research it looks like the agency that created this theme for you created it is such a way the theme adds meta data to the WordPress database that is used for WPML to show the correct pages, I don’t fully understand the reason, but changing to the “Enfold” teme seems to break this and I don’t know how to move this meta data to the new Enfold database.
    So I enabled the “Kropik Child” and your site is working correctly again.
    Unfortunately I believe you will need to contenue to manuly update or to will need to hire a developer that understands what the original developer did and why, I have not seen this before.
    Sorry that I couldn’t be more help.

    Best regards,
    Mike

    CVB
    Participant

    My original IT professional who set everything up years ago passed away and I’m trying to make sense of everything. I have TWO valid purchase codes for Enfold. I have FOUR unique website that use Enfold and need valid licenses. Currently, I have only ONE personal token. I have ONE personal token…I understand that I can generate a token for each valid license and apply it to the site I want. HOWEVER…

    I was able to create a new kresi account (the one I’m using now) for support — for ONE of these licenses.

    I was not able to create or access an account for the other license: your login process said the license key is already in use and I don’t have control of the email address originally used (I’m not even sure what it was). I can prove that I am the owner of the license.

    Then, once I have access to my kresi accounts for both licenses…how do I determine which of the two accounts is associated with my current token, so that I can use the OTHER account to create a new token for the second website? I can then proceed to purchase new licenses and assign tokens.

    One other thing: One of the two websites is currently using an Enfold Child Theme. I don’t really know what that means or why the IT person set it up that way. Does this matter? Should I change it to a parent theme?

    I assume we’ll need to take this conversation offline — but you don’t have any way to send a private support email that I can see (hands off style, eh?). If you want two more Enfold sales, please help me with this.

    thanks in advance,
    — CVB

    Hey Angelo,
    Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    @media only screen and (max-width: 767px) { 
    #top .av-catalogue-list .av-catalogue-item-inner {
    	width: 100%;
    }
    #top .av-catalogue-list .av-catalogue-title,
    #top .av-catalogue-list .av-catalogue-content {
    	padding: 0;
    }
    }

    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    #1424729
    studiovene
    Participant

    My advanced layout builder is not loading – all I see is the spinning circle.
    I have followed the steps here: https://kriesi.at/documentation/enfold/intro-to-layout-builder/#layout-builder-is-not-loading-properly
    and still have no joy. Please can you urgently assist.

    #1424723

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    #1424720

    Hi,
    Thank you for the link to your site and the screenshot, I couldn’t find the exact path to your “kundenberatung23.jpg” image, so I tested with the image I could find linked below.
    Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    #top.home #full_slider_1::before {
      content: "";
      position: absolute;
      top: 10%;
      right: 10%;
      width: 181px;
      height: 304px;
      background-image: url('kundenberatung23.jpg');
      background-size: cover;
      z-index: 999; 
    }
    

    and change the image url to the full path of the correct image, please see my screenshot of the expected results below.
    If you need further assistance please include an admin login in the Private Content area so we can be of more help.

    Best regards,
    Mike

    #1424719

    Hey Silje,
    Thank you for the link to your site, does your ‘FiboSearch’ plugin offer a shortcode to display the search field? If so you could add a header widget area for it, please see our documentation here. Another option mat be to add the ‘FiboSearch’ shortcode as menu item, in the navigation label.
    Then to hide the default search icon you can disable it at Enfold Theme Options ▸ Main Menu ▸ General ▸ Append search icon to main menu

    Best regards,
    Mike

    #1424715

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    #1424714

    In reply to: Adjust the page

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    #1424713

    In reply to: URL

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    #1424712
    SHR Design
    Participant

    Hi

    I have been looking through various threads in the matter of changing the default search magnifying class icon with a search field/bar but the various solutions I have found have not worked.

    Including an Enfold setting to instead use the search field would be helpful.

    This is the site: https://labhuset.no/
    It uses: Enfold Version: 5.6.8
    WordPress: 6.3.2
    WooCommerce version 8.2.1

    I have installed and activated: “FiboSearch – AJAX Search for WooCommerce” to make search show up with more details as well as be able to get WooCommerce categories, tags, content etc into the search.

    I now need to be able to show the Search field instead of the Search icon in the header where the icon can be seen today. https://labhuset.no/

    Thank you!

    #1424702

    In reply to: URL

    Hi,
    Try this CSS instead, in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    #top .entry-content a {
      text-decoration: underline;
      color: #a8ca6d;
    }

    Best regards,
    Mike

    #1424695

    In reply to: URL

    Hi,
    Ok, all links, Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    #top a {
      text-decoration: underline;
      color: #a8ca6d;
    }

    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    #1424694

    In reply to: Mouse Hover, white

    Hi,
    Thank you for the link to your site, but I get the error:
    FEHLER: Zu viele fehlgeschlagene Anmeldeversuche. Bitte versuche es in 24 Stunden noch einmal.
    so I can not login, nonetheless from your screenshot and your info above, please note that touch devices do not have a “hover” attribute, so to remove the “white” overlay on touch devices, Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    @media only screen and (max-width: 1440px) { 
    .touch-device #top .av-hover-overlay-active .av-masonry-image-container {
        opacity: 1;
    }
    }

    as for the click issue, I believe you have a function or plugin conflict, Try disabling your plugins. If that resolves the issue, reactivate each one individually until you find the cause. Otherwise try disabling all of your customization scripts and see if that helps.
    If not Please include a working admin login in the Private Content area.

    Best regards,
    Mike

    #1424691

    In reply to: URL

    Hi,
    Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    a[href*="ecosia"] {
      text-decoration: underline;
      color: green;
    }

    After applying the css, please clear your browser cache and check.
    If this doesn’t work for you please create a test page with the different variations of links for “ecosia” so we can examine.

    Best regards,
    Mike

    Hey AlexCryo,
    Thank you for your patience, the width of 1410px is set by your layout at Enfold Theme Options ▸ General Layout ▸ Dimensions ▸ Maximum Container width
    you can set this to 100% or if you only want this for your shop pages you can try this css:

    .responsive #top.archive.woocommerce .container {
        max-width: 100%;
        padding: 0;
    }

    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    #1424666

    In reply to: Link expired

    i downloaded enfold on my laptop and trying to upload

    #1424660

    Hey arbormat,

    Thank you for the link to your site, it looks like your server doesn’t have the PHP ZipArchive Extension enabled:
    Enfold_Support_3845.jpeg
    please ask your webhost to enable and try again.

    Best regards,
    Mike

    #1424657

    In reply to: Link expired

    no there is no sub folder enfold.zip

    #1424656

    In reply to: Link expired

    Hi,
    Typically this error occurs when the full theme zip file is used instead of the installable WP version from your Theme Forest account is used.
    Please ensure that you use the installable WP version. Try extracting your theme file and if you see another zip file inside named “enfold.zip” try installing that file instead.

    Best regards,
    Mike

    #1424654

    In reply to: Link expired

    Can you help i am still unable to install enfold? i am getting link expired

    Hi,
    Thank you for your patience, I just found this thread, nonetheless try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    @media only screen and (min-width: 772px) in (max-width: 1023px)  { 
    	.html_header_top.html_header_sticky #top #wrap_all #main {
        padding-top: 150px;
    }
    }

    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    #1424648

    Hey lfs360,
    Thanks for your patience, this looks like it was applied by WordPress core, try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    .avia-image-container img[data-dominant-color]:not(.has-transparency) {
        background-color: transparent;
    }

    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    #1424643

    Hi,
    When I check the shopping cart icon is visible:
    Enfold_Support_3843.jpeg
    perhaps try using the screen resolution site to define the size you are having trouble with so we can assist.

    Best regards,
    Mike

    #1424639

    Hi,
    Unfortunately I believe that there was a misunderstanding, the portfolio grid element only uses the “category” for items,
    Enfold_Support_3841.jpeg
    choosing “tags” instead of “categories” is not an option, if you would like to request this feature the Dev Team has opened a new Github Feature Request for users to place requests and follow them as the Dev Team reviews them.

    Best regards,
    Mike

    #1424636

    In reply to: mail form info

    Hey Samuel,

    Thanks for using Enfold. The built in contact form doesn’t have that functionality, I would suggest that you try using a dedicated contact form plugin for such functionality instead.

    Best regards,
    Rikard

Viewing 30 results - 12,181 through 12,210 (of 244,542 total)