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  • May 23, 2019 at 10:05 am #1103602

    Topic: flickering when projects load on enfold photografy

    in forum Enfold
    kmihanet
    Participant

    when i press button load more there is a problem on loading it flickers! I use enfold photografy but here this doesnt happen! https://kriesi.at/themes/enfold-photography/portfolio-item/burning-man/
    I tried both of options load more animated or not http://prntscr.com/ns8lfj but nothing changed
    Please help

    May 22, 2019 at 9:00 pm #1103452

    Topic: My changes are not saving.

    in forum Enfold
    farrahhaidar
    Participant

    EDIT – UPDATE 5/23: I finally figured this out – it was unclosed HTML tags. I noticed that the only changes that weren’t saving fell beneath a specific element. Once I replaced that element, things started saving again.

    EDIT – UPDATE 5/23: I am having the same problem again. It will NOT save my changes. I do not know why.

    EDIT – UPDATE 5/22: I worked with WPEngine support and they downgraded the WP core to a previous version. That seemed to fix it. But, Enfold team, that might be something you want to look into…

    I was editing my homepage on the site and clicked Update. It seemed to save fine but when I viewed the page, half of the content was gone. I went back and just copied a random element. It appeared when I saved. So, I re-did my edits, adding back all the content. Again, the new content was wiped away when I hit Update.

    I updated WordPress, the theme and all the plugins yesterday. Everything seemed to be working fine.

    When this started happening, I cleared my WP cache and it still happened. Also, I used another browser to see if my browser was the problem. Didn’t help.

    How is this happening?

    Copy of transcript with WPEngine on 5/23

    Chat started on 23 May 2019, 03:13 PM (GMT+0)
    (03:13:52) *** Farrah Haidar joined the chat ***
    (03:13:53) Farrah Haidar: Hello my support pin is B33001
    (03:13:59) WP Engine Support: Thank you for reaching out to support. Please provide us with your Support PIN (you can find this by hovering over the “i” in the top right corner of your User Portal) and the URL of the site you would like assistance with.
    (03:14:04) WP Engine Support: If this chat disconnects, your tech, or the next available tech, will be assigned and will resume troubleshooting.
    (03:14:05) *** Kara F joined the chat ***
    (03:14:14) Kara F: Hi there, How can I assist you today?
    (03:14:21) Farrah Haidar: Hi, Kara – I spoke to someone yesterday about my changes not saving.
    (03:14:33) Farrah Haidar: They helped me resolve the issue temporarily but it’s back.
    (03:14:57) Farrah Haidar: Basically, I edited a page. Hit Update and all of my changes are immediately wiped
    (03:15:55) Kara F: Let me take a look at your chat from yesterday
    (03:17:26) Kara F: can I get your site name?
    (03:17:38) Farrah Haidar: sure- http://sevensisstage.wpengine.com
    (03:25:07) Kara F: hmm so it will let you update but the changes will not change?
    (03:25:30) Farrah Haidar: yes, they will be completely wiped, not appearing on the backend either
    (03:26:17) Kara F: I am not seeing any changes and yesterday the wordpress was downgraded. So that cant be it anymore, can we try disabling plugins?
    (03:28:05) Farrah Haidar: Sure -it’s a staging site.
    (03:31:49) Kara F: Can you try to edit?
    (03:32:02) Farrah Haidar: ok, just a sec
    (03:38:00) Farrah Haidar: Ok, so it worked for about three saves and then it stopped working, wiped everything again.
    (03:40:53) Kara F: Oh man, hmm. By any chance are you using classic editor?
    (03:43:54) Farrah Haidar: No, the theme uses the Avia layout and I was using the Classic plugin to revert everything back to pre-Gutenberg
    (03:44:09) Farrah Haidar: But, wait, when you turned off the plug-ins, my layout changed.
    (03:44:15) Farrah Haidar: I mean the editor layout
    (03:44:32) Farrah Haidar: Maybe I don’t need the Classic plug-in anymore
    (03:46:22) Kara F: we can try just disabling that one?
    (03:46:27) Farrah Haidar: yes
    (03:46:43) Kara F: one moment
    (03:49:33) Kara F: okay, done.
    (03:51:02) Farrah Haidar: just a minute
    (03:54:47) Farrah Haidar: Ok, so I edited it and added a text element. It worked. Then I added a button and it got wiped again.
    (03:56:04) Kara F: Hmm, give me just a minute farrah I am going to get another tech on this chat so I can get another fresh set of eyes on this.
    (03:56:20) Farrah Haidar: ok
    (03:57:47) Farrah Haidar: I don’t know if this helps but I keep getting this error too: “There is an autosave of this post that is more recent than the version below.View the autosave”
    (03:58:32) *** Kara F has transferred chat to SMB Chat Escalation ***
    (03:58:47) *** Gary Singer joined the chat ***
    (03:58:56) Farrah Haidar: Could it be the way it is saving drafts? That would explain the “it works for a few times” and then stops. It’s restoring an older draft of the page.
    (03:59:13) Gary Singer: Hi Farrah, let me review my notes to see where we are at
    (03:59:28) Farrah Haidar: ok
    (04:02:13) Gary Singer: Logging into the backend now to replicate the issue on my end
    (04:02:17) Farrah Haidar: ok
    (04:04:45) Gary Singer: Alrighty, so the issue is that you are making changes on the backend of the site, and every so often the changes don’t get applied and get reset, correct?
    (04:04:54) Gary Singer: And from what I’m seeing you are using a page builder from the theme?
    (04:05:05) Farrah Haidar: Yes to both questions
    (04:05:41) Gary Singer: Okay, so what I”m going to do in this case is isolate the site to just the theme, basically stop all plugins from loading. Have you test from there to see if the issue is coming directly from the theme and the editor, or if it’s an issue with some other plugin that is interfering
    (04:06:06) Farrah Haidar: Ok, we did turn off all plugins and it still happened
    (04:06:33) Gary Singer: So it seems to be tied directly to the theme itself, I’m not seeing any caching headers in the .htaccess and no errors in the logs
    (04:06:34) Gary Singer: Let
    (04:06:42) Gary Singer: Let’s have you try a few more times and see if the issue occurs again
    (04:06:46) Farrah Haidar: ok
    (04:07:00) Farrah Haidar: should we try turning off the auto-save in wp
    (04:09:16) Gary Singer: revisions should be off by default, we can just set a very long auto-save interval in the wp-config.php file
    (04:09:18) Gary Singer: let me set that for you
    (04:10:26) Gary Singer: Okay, refresh the page and try again , the auto-save interval is set to 24 hours
    (04:10:43) Farrah Haidar: Ok, just did a first edit – it worked.
    (04:10:46) Farrah Haidar: Now, let’s try this again
    (04:11:15) Farrah Haidar: And it’s wipred
    (04:11:17) Farrah Haidar: Gone
    (04:12:02) Gary Singer: Yup, so it seems to be an issue directly with the theme itself, there isn’t anything else on the server side that would wipe those changes. Let me verify the core files to rule out that as an issue and see if there are any processes that are being killed on the server side to double check
    (04:12:16) Farrah Haidar: ok
    (04:16:25) Gary Singer: Core files look good, nothing is being killed by the server either, and no errors in the logs. The next step may be to manually re-install the theme , if that doesn’t work, you may need to reach out to the theme developer to see if this is a known issue and how to resolve it
    (04:16:48) Farrah Haidar: I am going to install an older version of the theme that was working until the developer can figure this out.
    (04:16:51) Farrah Haidar: Thank you for all the help.
    (04:17:01) Farrah Haidar: can you re-set my autosave time?
    (04:17:07) Farrah Haidar: And run a back-up real quick?
    (04:17:12) Gary Singer: Yup, can do
    (04:17:47) Gary Singer: auto-save is reset and the backup is done
    (04:17:52) Farrah Haidar: Thank you again.
    (04:18:00) Gary Singer: Anytime! Have a great rest of your day!
    (04:18:06) Farrah Haidar: you too
    (04:18:08) *** Farrah Haidar has rated the chat Good ***
    (04:18:13) *** Farrah Haidar left the chat ***

    • This topic was modified 6 years, 9 months ago by farrahhaidar. Reason: You can close this ticket
    May 21, 2019 at 4:54 pm #1102931

    In reply to: Problem with plugin installation

    Nikko

    Hey minogig,

    This is not related with the Enfold theme since I tried to switch themes and it still doesn’t show up.
    I think the solution on this wordpress thread might work: https://wordpress.org/support/topic/missing-my-add-new-plugin-button/#post-11252176
    Let us know if it helps.

    Best regards,
    Nikko

    May 21, 2019 at 8:11 am #1102720

    In reply to: Move Social Media Icons, next to main menu

    Victoria

    Hi s_taimoor,

    Please refer to the solution posted here for the custom social icon.

    Social Share Buttons

    Please try this css for the slider controls:

    
.avia-fullscreen-slider .avia-slideshow-controls a, .av-control-minimal .avia-slideshow-controls a {
    border: none;
}

    Please check the portfolio entry for any unclosed html tags, this normally causes the behavior that you are facing.

    Best regards,
    Victoria

    May 21, 2019 at 7:54 am #1102714

    In reply to: Error Log For shortcode-helper.class.php

    Victoria

    Hi all,

    Enfold is not fully compatible with AMP yet. You might want to disable the plugin for now.

    Please perform the below steps to clear the browser cache:

    1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
    2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
    3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.

    Best regards,
    Victoria

    May 20, 2019 at 1:31 pm #1102476

    Topic: Video: Lazy Load does not work (non-rendered shortcode only)

    in forum Enfold
    mailworm
    Participant

    <div class="avia-video avia-video-16-9 av-lazyload-video-embed " style="background-image:url('https://.../wp-content/uploads/...-teaser.jpg');" itemprop="video" itemtype="https://schema.org/VideoObject" data-original_url="https://.../wp-content/uploads/Teaser-Website-Food-TV.m4v">[video src="https://.../wp-content/uploads/Teaser-Website-Food-TV.m4v?autoplay=1" /]</div>

    WP + Enfold: Latest

    The preview image + play button shows correctly. Once clicking on the play button, only the video-shortcode is pasted instead of the html-code.

    Please help!

    • This topic was modified 6 years, 9 months ago by mailworm.
    May 19, 2019 at 8:45 am #1102193

    In reply to: Entry slider Border on the right not showing fully

    Victoria

    Hi Joel,

    The site looks good on my end. You may not see the changes until the cached files are cleared in your browser.

    Please perform the below steps to clear the browser cache:

    1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
    2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
    3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.

    Best regards,
    Victoria

    May 19, 2019 at 6:00 am #1102175

    In reply to: Color Section Overlapping to Footer Background URGENT

    Rikard

    Hi,

    Thanks for that. Please try the following in Quick CSS under Enfold->General Styling:

    .home #footer li:first-child {
    border-top-width: 0 !important;
}

.home #footer #custom_html-4 button strong {
    color:#fff !important;
}

    Best regards,
    Rikard

    May 18, 2019 at 8:30 pm #1102086

    In reply to: READ MORE link in posts – change language

    Victoria

    Hi Matt,

    The read more button issue was solved in Enfold 4.5.7. Which version are you running?

    Best regards,
    Victoria

    May 18, 2019 at 4:37 pm #1102060

    In reply to: change theme into child theme

    Mike

    Hey Alwin,
    Thank you for asking, first I recommend saving a copy of your “Export Theme Settings File” at Enfold Theme Options > Import/Export > Export Theme Settings File to your computer as a backup:
    2019-05-18-100807
    Then disable the Enfold Theme Options > Performance > JS & CSS file merging and compression and any cache plugins.
    Then upload the Enfold Child Theme and activate it.
    Now you will see a new option at Enfold Theme Options > Import/Export which is: Import Settings from your Parent Theme:
    2019-05-18-101553
    Cliking this will import your theme settings, which should compete the operation, and you will also need to clear your browser cache, but depending on your server cache you may wish to go to Enfold Theme Options > General Styling > Quick CSS field and add a blank space to allow the “Save all Changes” button to be clicked:
    2019-05-18-102606
    This last step is useally is not needed, but you will need to clear your browser and server cache, sometimes twice.
    Please let us know if this helps.

    Best regards,
    Mike

    May 16, 2019 at 11:16 pm #1101597

    Topic: Layer Slider – Several points

    in forum Enfold
    JS
    Participant

    Hello,
    I’m talking about the LayerSlider: I would like to. . .
    1.
    Perform a ScrollToID to my layer slider:
    I thought it was enough to enter a name in the ID input field and link to it. Isn’t that so? Previously I had been able to set it up with CodeBlock placed in front of the layer slider.
    The link should be on: Startscreen / Left Cross (Manufaktur) / click Left Symbol (SCHUHSCHRANK)…should go to the layer slider
    2.
    Is there some kind of CSS library for animated buttons? Or, how could I have this
    kind of button (center-right) or a similar one?
    example: https://kriesi.at/themes/enfold-startup/
    3.
    How can I set a link from the green shop button to the shop (which doesn´t still exist)?
    Found it out.
    4.
    Line break: For the text I created more single lines as text layer. Isn’t that good? I think with a line break that would be better. But that’s probably prolematic, as I’ve read from other threads?! Or is there a slim solution?

    …new questions…
    5.
    Isn´t it possible to have 2 or 3 or more Layer Sliders? One positioned under the other?
    6.
    In layer slider I implemented a new slider. But I can´t publish it.

    I would be happy to receive support on these topics in the Layer Slider!
    Cheers, JS

    • This topic was modified 6 years, 9 months ago by JS.
    May 16, 2019 at 1:47 pm #1101432

    Topic: Enfold list bullet buttons do not show up in browser

    in forum Enfold
    samurai_666
    Participant

    Greetings from Vienna!

    I have a problem with

      and <list> as there should be bullet buttons showing in the front end, but they do not in IE and Chrome.

      They show up in the backend, but not in frontend. I have read here a few blogs, but I could not find a solution for this problem.

      See this blog for example (under the “POLIZEI” image: https://testweb.e-marke.at/jetzt-sind-sie-wieder-unterwegs-die-urlaubseinbrecher/

      Aceess data in private content

      Please advice

      best regards

      Gerhard

    May 16, 2019 at 9:27 am #1101361

    Topic: Enfold Woocommerce Product list

    in forum Enfold
    opvab
    Participant

    Hi.
    Could it be possible to style the Enfold Product list like below screen shot,
    perhaps by quick CSS by av-catalogue-*****
    https://docs.woocommerce.com/wp-content/uploads/2017/10/shortcode-sale.png

    I would also like to include “Add to Cart” button.

    Thanks,
    OPVAB

    May 15, 2019 at 1:37 pm #1101038

    In reply to: flyout menu coloring

    Vinay

    Hi,

    The site looks good on my end. You may not see the changes until the cached files are cleared in your browser.

    Please perform the below steps to clear the browser cache:

    1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
    2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
    3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.

    I have added new CSS property to change the link color in the child theme.

    Best regards,
    Vinay

    May 15, 2019 at 12:29 pm #1101013

    In reply to: elements shifted into each other

    Victoria

    Hi,

    View post on imgur.com

    The site looks good on my end. You may not see the changes until the cached files are cleared in your browser.

    Please perform the below steps to clear the browser cache:

    1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
    2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
    3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.

    Best regards,
    Victoria

    May 15, 2019 at 12:23 pm #1101005

    In reply to: No Fade on Fullwidth Easy Slider Hover

    Victoria

    Hi TheURLdrThe site looks good on my end. You may not see the changes until the cached files are cleared in your browser.

    Please perform the below steps to clear the browser cache:

    1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
    2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
    3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.

    ,

    Best regards,
    Victoria

    May 14, 2019 at 8:29 am #1100408

    Topic: After Update to 4.5.7 no Portfolio forward/Back buttons

    in forum Enfold
    Dandy
    Participant

    Hello,

    i had updated my Enfold theme and now on the portfoliopages i do not have this forward/back popuplsider menu on the left and right side.
    How can i get this back?

    regards Manuel

    May 12, 2019 at 2:59 am #1099659

    In reply to: Need to add buttons above the main menu

    Mike

    Hey hostworks,
    Thanks for the links and the screenshot, please try adding your buttons in the: Enfold Theme Options > Header > Extra Elements > Phone Number or small info text
    2019-05-11-204334
    here is an example of the code to use:

    <a href="http://new.integralrecoveries.com">
<img border="0" alt="integralrecoveries.com" src="https://new.integralrecoveries.com/wp-content/uploads/2019/05/Button_MakeaPayment148x30.png" width="148" height="30">
</a>

    just do this for each button.
    Expected results:
    2019-05-11-205444
    Please let us know if this helps.

    Best regards,
    Mike

    May 11, 2019 at 9:40 am #1099545

    In reply to: Can't upgrade to 4.5.6 of Parent Theme (Enfold) using Version 4.2.4 now

    michaelH

    Hi

    Let me explain it in more detail:
    a) Go to https://build.envato.com/ and sign in on the top.
    b) Scroll down until you see the title “Your personal tokens”.
    c) Click the button “Create a new token” and grant sufficient access according to step 2 here https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token
    d) Insert this key into Enfold – done.

    Does that help?

    Best regards
    Michael

    May 11, 2019 at 7:47 am #1099527

    In reply to: scrolling not jumping

    JS
    This reply has been marked as private.
    May 10, 2019 at 10:02 pm #1099423

    Topic: Can not give css style to enfold buttons

    in forum Enfold
    enfold
    Participant

    Hi,
    I have created a new button.
    The button name is “COMIENZA YA”, and I give it a css class on ABL button contents “.btncomienza”
    .
    Then, I go to enfold css editor and add the class names and desired attributes:

    .btncomienza {
    font-size: 148px !important;
    color: #808080 !important;
    padding: 250px!important;
    border-radius: 25px;
    background-color: #CA2A1E !important;
    }

    But the button has no changes, font size does not increse, button color does not change (instead bg color change)

    I need to modify just only button properties.

    I appreciate your help
    Regards

    Santiago

    May 10, 2019 at 9:05 pm #1099413

    In reply to: Lay out issue

    Mike

    Hi,
    Sorry for the late reply, I have looked at your example url above, the reason you are getting an error on the page is that, once you create a page with the Advanced Layout Builder, it is not safe to re-edit with the default editors. The reason you may see demo content when switching between the editors is that the two types of content are stored differently, but this shall not cause any future issues.
    If you want to edit the shortcodes, or copy them to a new page please try this post: Enable Avia Layout Builder Debugger
    But it is an advanced technique, and not really recommended, perhaps if you can explain what you are trying to achieve we could help.

    Your issue with the buttons on your localhost sounds like you updated manually by trying to overwrite the theme folder, Please note that if you update manually or via FTP, you will need to remove the old theme folder “enfold” first (via FTP) then upload the new “enfold” folder at /wp-content/themes/enfold/
    Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.
    But I won’t know for sure that this is the issue until I can examine it, please try following the steps above to see if it helps.

    Best regards,
    Mike

    May 10, 2019 at 4:27 pm #1099315

    In reply to: advanced layer slider -> button without rounded corners

    Nikko

    Hi Oliver,

    I see, thanks for providing the link to the page, I thought it was an added button which can be changed here: https://imgur.com/EegWS2m
    But on your case, please add thsi css code in Quick CSS, located in Enfold > General Styling:

    #top .avia-layerslider .ls-nav-prev:before, #top .avia-layerslider .ls-nav-next:before {
    border-radius: 0 !important;
}

    Best regards,
    Nikko

    May 10, 2019 at 3:46 pm #1099301

    In reply to: Lay out issue

    macmutsaers
    This reply has been marked as private.
    May 10, 2019 at 11:14 am #1099239

    Topic: Promo Box | Button + icon is not logical

    in forum Enfold
    Webvriend
    Participant

    Dear Enfold,

    Today we stumbled upon a thing that surprised us. We’re using the Promo Box for a Call to Action and want to display an icon in the button.
    Standard in other button-elements you can choose where to align the icon: left or right. In this Promo Box that option isn’t given, which we think is strange and should be standard.
    Hereby screenshots of the problem:
    Preview of what it is now
    Settings in Promo Box where you can’t align the icon (under “Knop icoon”)
    Normal button you get this

    We’re hoping for a long-term solution and NOT a CSS workaround.
    Thanks in advance!

    Greetings

    May 10, 2019 at 11:07 am #1099238

    Topic: Whatsapp link stopped working

    in forum Enfold
    Arcatech
    Participant

    Hello There,
    I successfully added in the past a whatsapp share button as suggested in this forum with the following function in functin.php

    
add_filter('avia_social_share_link_arguments', 'avia_add_social_share_link_arguments', 10, 1);
function avia_add_social_share_link_arguments($args) {
$args['whatsapp'] = array("encode"=>true, "encode_urls"=>false, "pattern" => "whatsapp://send?[title]&url=[permalink]", 'label' => __("Condividi su Whatsapp",'avia_framework'));
return $args;}

    After the last WP update to 5.2. suddenly the whatsapp links stopped working. The outout is empty.

    Is this caused by wordpress or Enfold needs an update too? Do you have any idea how to solve this?
    Thanks

    May 10, 2019 at 7:00 am #1099186

    In reply to: Cookie and Privacy Settings Color "Button"

    Rikard

    Hi,

    Thanks for that. Please try the following in Quick CSS under Enfold->General Styling:

    .avia-cookie-consent-button {
    background-color: #23b8dd !important;
}

    Best regards,
    Rikard

    May 9, 2019 at 11:21 am #1098861

    Topic: Enfold Footer Page – get permalink of current page

    in forum Enfold
    L-mobileGroup
    Participant

    Dear support

    we are using the enfold option for a own footer page. We included within this footer page several buttons, also one which targets our contact form. We are catching in this form also the referrer of the before visited page.

    If someone klicks in the main menu or something else on a link to the contact form this referrer url is catched correct. If someone uses the button within the footer we only receive everytime our home slug https://www.l-mobile.com –> is there a way to receive the url of the page where the footer button is clicked?

    Thanks in advance Marc

    May 9, 2019 at 7:53 am #1098772

    Topic: Images with buttons over

    in forum Enfold
    Stegemueller
    Participant

    Dear Enfold-team

    I have been reading here and there and everywhere but I can’t find a solution.

    What will be the correct method to have i.e. there images in a row and over each image place a CTA button?

    Best regards,
    Hanne,
    Denmark

    May 9, 2019 at 5:08 am #1098732

    In reply to: Loading more pictures is freaking

    Ismael

    Hey Michael,

    Thank you for using Enfold.

    Looks like the “load more” button is currently disabled. The following thread might help fix the issue.

    // https://kriesi.at/support/topic/masonry-element-flickering-on-load-more/#post-969885

    Best regards,
    Ismael

  • Author
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1 2 3 … 114 115 116 … 372 373 374