Hi,
Glad that we could help, if you have further questions please open a new thread and we will try to help. Thanks for using Enfold.

Best regards,
Mike

Hi,

Thank you for the update and for sharing the video.

We did try to access your site and open the Advanced Layout Builder to edit the Special Heading element, but our machine actually hung while loading the popup editor. This tells us there’s definitely something wrong with the installation that is causing the editor to become unresponsive.

Since we cannot reproduce the issue on our installation, this is likely caused by a large number of installed plugins conflicting with the builder, custom modifications to the theme or site or a specific plugin that is incompatible with the current version of Enfold.

Here’s what we recommend: Deactivate all plugins,then try opening the ALB again. If it loads normally, the issue is plugin-related. Reactivate your plugins one at a time and test the builder after each activation to identify which plugin is causing the slowdown. Once you find the problematic plugin, you can either remove it, update it or contact the plugin developer for assistance.

Let us know which plugin causes the issue once you identify it.

Best regards,
Ismael

Hi,
Glad that we were able to help. As for your issue with the image I can not reproduce,. The image shows for me & it downloads fine. I’m not sure why this is occuring for you, but will take it under advisement.
If you have further questions please open a new thread and we will try to help. Thanks for using Enfold.

Best regards,
Mike

Hi,

Thanks for that. What is different about this page compared to other pages on your site? You could try to activate debug mode under Enfold->Layout Builder->Show advanced options, then copy the shortcodes to a new page to see if that helps.

Best regards,
Rikard

Hey Advantage09,

Thank you for the update.

Yes, your hosting company can safely delete the files in the dynamic_avia folder manually. That folder only contains cached css and js files that the theme regenerates automatically on the next page load, so there is no risk of losing any content or settings.

Before proceeding though, we recommend creating a full site backup or restore point just to be safe.

After the files are deleted, go to Enfold > Performance panel and enable the “Delete Old CSS And JS Files?” option and save. This tells the theme to clean up old cached files automatically going forward, which should prevent the folder from growing out of control again.

Once that is done, simply visit your site in a browser and the theme will regenerate only the files it actually needs.

Let us know if the issue persists.

Best regards,
Ismael

Hey debbiepeverelli,

Thank you for the inquiry.

1. The overlapping image is likely due to the absolute positioning, which causes it to appear incorrectly scaled on smaller screens. The best approach is to either hide it on mobile or manually adjust its size using css media queries.

You may need to apply a custom css class name to the overlapping image element.

— https://kriesi.at/documentation/enfold/add-custom-css/#enable-custom-css-class-name-support

Once you have added a custom class, for example av-overlap-image, you can target it on smaller screens like this:

@media only screen and (max-width: 767px) {
    .av-overlap-image {
        display: none;
    }
}

Or if you prefer to keep it visible but resize it:

@media only screen and (max-width: 767px) {
    .av-overlap-image {
        width: 80px;
        height: auto;
        top: 20px;
        left: 10px;
    }
}

You can add these css rules to Enfold > General Styling > Quick CSS field and adjust the values as needed.

2. The light blue highlight on focused fields and the green success message are default styles applied to the contact form. You can override them by adding the following to Enfold > General Styling > Quick CSS field — adjust the color values to match your site:

#top .avia-form .avia-input:focus,
#top .avia-form .avia-textfield:focus {
    background-color: #yourcolor;
    border-color: #yourcolor;
}

#top .avia-form .avia-success {
    background-color: #yourcolor;
}

#top .avia-form .avia-success p {
    font-family: inherit;
    font-size: inherit;
    color: #yourcolor;
}

Replace #yourcolor with the hex values that match your site palette.

Let us know the result.

Best regards,
Ismael

Hey nnn666nnn,

Thank you for the update

This is probably caused by a caching issue (browser cache, server-side cache or a caching plugin), or by file compression/merging causing styles to be loaded in an unexpected order.

A few things you could try:

1. Go to Enfold > Performance and temporarily disable the “File Compression” settings. Save and then clear all caches.
2. Clear your browser cache and test on an incognito window in Edge and Firefox on a different device.
3. If you have a caching plugin (like WP Super Cache, W3 Total Cache, LiteSpeed Cache, etc.), clear the cache from there as well.

If the issue persists after those steps, please share the admin login details in the private field of this thread so we can take a closer look at the page setup directly. If you haven’t tried the above snippets yet, please do — they may help as a quick fix while we investigate the root cause.

Let us know the result.

Best regards,
Ismael

Hi,
I created an online test site, linked below with a login for you to check out. It uses PHP 8.3.30 & Enfold 7.1.4
The mailchimp form is not yours, but it serves as a placeholder.
I’m not sure if reinstalling will help, but it’s worth a try.

Best regards,
Mike

Hey newki75,
Thanks for the login, when I tested I was able to publish your test page with no errors.
To manually update Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue,
then you will see the Theme updated successfully message.

Best regards,
Mike

Hey Koster,
You can update and we do not expect any issues, but some things to keep in mind, if you have a custom header.php or footer.php in your child theme, you should remove these first, as they have changed. After you update you can review the new version of these files and make copies with your customizations into your child theme. I recommend tring to find a different way to add your customizations without using these files, or you will run into this issue again in the future.
The same is for any custom elements that you have in your child theme. If your child theme only has a style.css & functions.php & screenshot.png then you are fine.
If you have added any custom code to any parent theme files, you should save the code as it will be lost when you update.
You will not be able to automatically update via the theme options, as Theme Forest has changed since your version, after you manually update you will be able to update via the theme options for future updates.
A good practice is to use your web host options to create a stagging site and update it first to ensure your site looks & works the same, and then update your live site. If you are not able to do this, at least ask your web host to create a full backup, including the database for a fallback just in case.
To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue,
then you will see the Theme updated successfully message.
After which you can go to your Theme Forest account and create a new Token for future automatic updates.

Best regards,
Mike

Hey,

Thank you for the inquiry.

We didn’t find the link to the video anywhere. The slow loading of the ALB is usually caused by one or a combination of the following factors, a large number of elements on the page or heavy third-party scripts loading in the admin.

Here are some things we recommend trying:

1. Check if any caching or performance plugins (like WP Rocket, W3 Total Cache etc.) are interfering with the admin. Some aggressive caching configurations can actually slow down the backend. Try temporarily to disable them to see if the builder becomes more responsive.

2. If the affected pages have a very large number of ALB elements, consider splitting content across multiple pages or using the Custom Layout feature to modularize sections. This reduces how much the builder needs to parse at once.

Please refer to the Enfold optimization documentation for more details on the performance settings:

— https://kriesi.at/documentation/enfold/optimization/

Let us know the result and feel free to share any additional details such as which hosting provider you are using.

Best regards,
Ismael

Hi,
Glad that Ismael could help, if you have further questions please open a new thread and we will try to help. Thanks for using Enfold.

Best regards,
Mike

Hi,

Great, I’m glad that Mike could help you out. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hi,

Great, I’m glad that Ismael could help you out. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hey,

Thank you for the inquiry.

Unfortunately, we are not able to provide theme update files directly through support. Since Enfold is sold through Themeforest, the license and download are tied to the original purchaser’s Envato account. To get access to updates, you will need to obtain the purchase code and Envato account credentials from the original developer.

If the original developer is unreachable and you cannot recover the license, the recommended path would be to purchase a new license from Themeforest. Once purchased, you can download the latest version from the Downloads section of the buyer’s Envato account and install it manually via FTP.

— https://help.market.envato.com/hc/en-us/articles/202501014-How-to-download-your-items

Here is our documentation on how to update the theme via FTP:

— https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

For more details on Themeforest licensing, please refer to their license FAQ:

— https://themeforest.net/licenses/faq

Let us know if you have more questions.

Best regards,
Ismael