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  • Thanks for your feedback.

    Just to clarify — are you saying that if each product has one dropdown, and the images match the choices in that dropdown, then this will work (even if the number of images differs per variation)? But having two dropdowns (e.g., colour + size) won’t work with the current setup?

    I agree that WooCommerce’s native variation handling is the better choice for image switching, but I’m concerned about losing the other layout elements we’ve built with Enfold’s Advanced Layout Builder. It feels like a real negative that Enfold doesn’t support WooCommerce variation images out of the box.

    Do you know of any plugin or solution that would let me keep using Enfold’s builder and have a variation image gallery that works properly with WooCommerce variations? Something that bridges the gap between Enfold and variation images?

    Thanks,

    #1493637

    Hi,

    Enfold is compatible with all 8.x PHP versions. If you need further help, then please let us know how to reproduce the problem in question.

    Best regards,
    Rikard

    #1493635

    Hi,
    Glad that Ismael could help, if you have further questions please open a new thread and we will try to help. Thanks for using Enfold.

    Best regards,
    Mike

    Hi,
    Glad that you have found a solution. If you have further questions please open a new thread and we will try to help. Thanks for using Enfold.

    Best regards,
    Mike

    #1493632

    Hi Ismael,

    I’ve tried the page layout settings, but it never worked. Whatever I change there, it doesn’t affect the page layout.
    And it’s not only for the homepage. It doesn’t change for any website page (https://shop-ca.akhurst.com/ https://shop-ca.akhurst.com/service/)
    https://snipboard.io/y6ukRP.jpg
    https://snipboard.io/74zdDu.jpg
    https://snipboard.io/HWvRu9.jpg

    Even when I try to use one of the Enfold core features (widget area), it doesn’t work. Why?
    Actually, this should be the ideal solution for single pages.
    https://snipboard.io/e8yq7g.jpg

    Regarding the code provided, it’s not working either.
    https://snipboard.io/0MhWcG.jpg

    Please help me ….
    Thanks, Leo

    #1493629

    In reply to: update Enfold theme

    Hey Robert,

    Theme licenses are valid for life. The update to 7.1.3 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
    If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    #1493628
    Robert Koopman
    Guest

    Hi, in the past I bought the Enfold theme and I thought it was a life-time user agreement?
    Now I need to update the Enfold theme because of a newer PHP version.

    How do I do that? I don’t have any records of buying the theme in the past……

    #1493623

    Hi,

    Thank you for the update.

    For the product page, try to add the solution provided in this thread: https://kriesi.at/support/topic/enfold-sidebar-on-single-product-pages/#post-1162484

    And for the home page, make sure to adjust Layout > Sidebar Settings.

    fh4cBKF.md.png

    Let us know the result.

    Best regards,
    Ismael

    #1493619

    Hey jimmiemoreland,

    Thank you for the inquiry.

    Have you tried setting up an SMTP plugin or adjusting the “from” address? Please check the link below for more information on troubleshooting issues with the contact form.

    https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails-

    Best regards,
    Ismael

    Hi Ismael,

    Thank you for the suggestion. I have followed your instructions: I removed the custom code from wp_head and uploaded the png 512×512 favicon directly through the Enfold > Theme Options field.

    I understand it might take some time for Google to crawl the site and update the SERP. I will monitor the situation over the next few days and let you know if it’s resolved.

    Happy holidays to you too! Best regards

    Hi,

    I’ve revised the test page for the Liberty radiator — the dropdowns now correctly match the finish and the corresponding image in the slider.

    Some product pages will include both colour and size variants and will therefore require three dropdowns. Other pages will only have a size variant and will just need a single dropdown.

    If this setup isn’t possible, is there a way to use the native WooCommerce variation images instead of the Enfold slider, while still keeping the other content elements on the page — effectively a hybrid approach?

    I came across this support topic, which suggests it may be possible:

    Enfold / WooCommerce product variations

    I can provide guest login access to the dev site if required.

    Please advise.

    Thanks

    #1493605

    Me again: From my research, I see this is because Enfold targets the last anchor link in the menu as the active link, when it is not. I can see that in the code. It looks like it would be nearly impossible to make this menu work with the hover, active, and non-active states showing in color as they should. Also, I read that Enfold does not work well with anchor links in this side menu, as the states are coded for full URLs.

    So, if that cannot be done, I would be satisfied if we could just eliminate the last anchor link from being falsely targeted as active. Then the menu is passible, the hover state works, but not the other states in color. That’s OK. If not, it would be confusing for the user.

    I have tried dozens of CSS attempts, and many full JavaScript tries — nothing works that I have done. So I am hoping you have some further insight into this code, as I have gone too far in developing this website to change everything now. This fixed layout with a side menu has been very frustrating to get to work correctly across devices.

    Hope you can help with this issue! Thanks.

    #1493602
    blaircomm1
    Participant

    The Enfold fixed layout sidebar menu is not working correctly.

    The navigation link functions work OK, but the active and inactive color indicators are not working. When hovered over, the menu color changes as it should. But when selected, the color does not hold, and it reverts to the inactive color.

    And additionally, the last menu item lights up in the active color when any of the menu items are selected — and it will not go to an inactive state even when n ot selected or used.

    I am using anchor links, but that should not affect it. I have tried some CSS, but nothing fixes it.

    Can you help me get this working as it should?

    Hi,
    Thanks for the demos, I have a working script for the first product “Column Radiators Raw Steel III Horizontal” that contains only one dropdown options box. But your second page that has two dropdowns for color & size is not working because you don’t have enough  images for each possibility, your only image are for “Brushed Bronze” and none for “Polished Stainless Steel”.
    I’m not sure if this will work as the script may work better with one dropdown option per page. Can you have a different  page for each? The slides only have the classes “slide-3”, etc not the variation that you may achive using the WooCommerce variation images built into WooCommerce instead of using the Enfold slider that is not built for this.

    Best regards,
    Mike

    #1493596

    Hey Munford,

    It’s working on my end, but the CSS on your site seems to be loading slowly. You can try to temporarily deactivate file compression and activate the option to delete old CSS and JS files under Enfold->Performance to see if that changes anything.

    Best regards,
    Rikard

    #1493595

    In reply to: RE: Theme auto-update?

    Hey Matt,

    If you don’t own a license, then I would recommend that you purchase one since you need a purchase code to access the support forum, and a token to receive updates. You can get a license here: https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990

    Once you have access to the theme files, then the update to 7.1.3 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
    If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    #1493593

    The solution: Completely disable Enfold Maps (via code)

    In WordPress, open the Code Snippets menu (or WPCode).

    Create a new PHP snippet.

    Name it “Enfold Google Maps Fix”.

    Insert this code:
    /* Enfold Google Maps komplett deaktivieren (Backend & Frontend) */
    add_filter( ‘avf_load_google_map_api’, ‘__return_false’ );
    add_filter( ‘avf_load_google_map_api_prohibited’, ‘__return_true’ );

    /* Sicherheitshalber auch die Skripte entfernen, falls Enfold sie trotzdem lädt */
    add_action(‘init’, ‘remove_enfold_maps_scripts’, 30);
    function remove_enfold_maps_scripts() {
    wp_deregister_script( ‘avia-google-maps-api’ );
    wp_deregister_script( ‘avia_google_maps_front_script’ );
    wp_deregister_script( ‘avia_google_maps_api_script’ );
    wp_deregister_script( ‘avia_google_maps_widget_admin_script’ );
    }

    Make sure you select “Everywhere” (Frontend & Admin) or “Run PHP Snippet everywhere” under “Location”.

    Activate the snippet and save it.

    • This reply was modified 3 days, 23 hours ago by daniels340.
    #1493592

    Hi Ismael,
    Thanks for your answer.

    Actually, we need the sidebar on all our pages, especially the homepage, like every other modern store, for quick search and navigation.
    Will these plugins handle this need?

    Using the core plugins, I could manage to create the sidebar in some main pages, but not all of them :(

    – PRODUCT TYPE PAGES: https://shop-ca.akhurst.com/shop/parts/ – YES
    – MACHINE TYPE PAGES: https://shop-ca.akhurst.com/shop/parts/edge-banders/ – YES
    – PRODUCT PAGE: https://shop-ca.akhurst.com/product/canmx722413/ – NO 9the sidebar is not on the left side, but below the product content)
    – HOMEPAGE: https://shop-ca.akhurst.com/ – NO (I can’t manage to show the sidebar! And here’s the most essential part of this whole change, where we’re deleting the old codes)

    Also, please let me know how to add the WooCommerce core filters to our store. I can’t find them using the ALB layout
    I’ve already enabled the sidebars inside Enfold settings, but nothing happens.
    https://snipboard.io/O2cu1q.jpg
    https://snipboard.io/jfrYOE.jpg

    Thanks, Leo

    #1493578

    In reply to: Theme auto-update?

    Hey Matt,

    Thank you for the inquiry.

    The current version on your site is quite outdated, so you won’t be able to update it from the dashboard. You will have to log in to your Themeforest account, download the theme and then manually upload it to your server via S/FTP.

    https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

    Once the theme is updated to the latest version (7.1.3), you need to create a private token and use that token to update the theme in the future. Please check the documentation for more information.

    https://kriesi.at/documentation/enfold/theme-registration/

    In order to complete these steps, you either need access to the Themeforest account or you must have the purchase code in your possession.

    Let us know if you need more info.

    Best regards,
    Ismael

    #1493577

    Hey Akhurst,

    Thank you for the inquiry.

    To display a sidebar on the product category pages, make sure the Enfold > Sidebar Settings > Sidebar on Archive Pages is enabled. You can then place the widgets in the Displayed Everywhere widget area. If you need to further control the visibility of these widgets, try to use any of these plugins.

    https://wordpress.org/plugins/widget-options/
    https://wordpress.com/plugins/if-widget

    Let us know if you need more info.

    Best regards,
    Ismael

    Hi,

    Have you tried removing the wp_head code and use the allocated field for the Favicon in Enfold > Theme Options? Then make sure to wait for a while because changes in the SERPs take days to reflect.

    Thank you for your patience.

    Happy holidays.

    Best regards,
    Ismael

    #1493572
    Matt
    Guest

    Hello! I am reaching out because I believe we did actually purchase this theme for our website. We worked with a freelance developer to create it – we are not developers ourselves. It is hosted at wordpress.com currently.

    Right now we rely on WP to update all the themes and plugins for us on this site. However, there is one item that has not updated automatically. The error is this:

    “Your theme (Enfold) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce.”

    When I view the affected templates, it says:

    “enfold/woocommerce/emails/admin-new-order.php version 3.7.0 is out of date. The core version is 10.4.0”

    I checked to see if I could easily update the Enfold theme, but it says:

    “Enter a valid Envato private token”

    So do you know where we could retrieve that token from? I assume we paid for the theme at some point, we need to get the auto-updated for it enabled. Please help us by responding, we don’t really know how to go forward and can’t afford to get hacked through an outdated component. I tried to post this in the regular forum but we don’t have a “purchase code” needed to create an account and we are no longer in touch with the original freelancer that set this up. Thank you!!

    #1493570
    akhurst_machinery
    Participant

    Hello,

    I really need your help here …

    We’re cleaning our store and deleting a bunch of old code made by a hired developer.
    So, we decided to clone our store and use the default features and functionalities (Enfold + Woo).

    We need to add a sidebar to our homepage and product pages that shows filters (categories, subcategories, tags), as we do today using shortcodes (see the homepage, please). I’ve tried everything, but I can’t get a sidebar to work with any of these pages.

    Example from Elfond theme:
    product page: https://kriesi.at/themes/enfold-shop/product-category/men/

    Please, help me.
    Thanks, Leo

    #1493559

    Hi, Guenni007,
    Thank you so much for your great help — the language switch now works exactly as I wanted. You’re my hero!
    Questions:
    1. I assume I have to reinsert the code line after every LayerSlider update.
    2. Would it make sense to completely remove the LayerSlider included in Enfold?
    3. If so, would I then have to remove the LayerSlider again after every Enfold update? It would be nice if there were an option, for example a toggle switch (LayerSlider on/off), to permanently deactivate and delete the included LayerSlider.

    Hi, Ismael,
    Thank you for your quick reply. I’m unsure whether I should completely remove the bundled LayerSlider plugin. That might only cause problems and unnecessary effort.
    Best Regards
    Herb

    #1493558
    thomasb328
    Participant

    Hi, Enfold theme, GYM demo, about page, our team, Sandra… When I replace the image with my own, it always appears blurry in stretch-to-fit and scale-to-fit modes, even though the resolution is very good. If I insert the image without stretching and scaling, it appears much too small. What can I do? Best regards, Thomas

    Clarification: last live-site fatal error occurred Dec. 23, 2025 — staging now reproduces the same Enfold issue

    Hello Yigit,
    I just wanted to clarify the timeline and current status of the Enfold fatal error that involves avia_font_manager. After reviewing all automated WordPress notifications more carefully, I confirmed that the last fatal error email from the live site (http://www.drisabelbalza.com) was sent on December 23, 2025. Since that date, I have deactivated and completely removed the “Child Theme Configurator plugin” and replaced the Enfold Child theme with the original Enfold Child folder provided by Kriesi (https://kriesi.at/documentation/enfold/install-enfold-theme/#why-child-theme)

    Email received from WordPress:
    Subject: [Dr. Isabel Balza] Your Site is Experiencing a Technical Issue

    Howdy!

    WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with your theme, Enfold.

    First, visit your website (https://www.drisabelbalza.com/) and check for any visible issues. Next, visit the page where the error was caught (https://www.drisabelbalza.com/wp-login.php) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

    https://www.drisabelbalza.com/hootlogin/?action=enter_recovery_mode&rm_token=3iCP23yifQpCERmU07tedS&rm_key=AbfuyyFeY7jfVO9htoLbZm

    To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 6.8.3
    Active theme: Enfold Child (version 1.0)
    Current plugin: (version )
    PHP version 7.4.33

    Error Details
    =============
    An error of type E_ERROR was caused in line 223 of the file /home/drisabel/public_html/wp-content/themes/enfold/includes/classes/class-social-media-icons.php. Error message: Uncaught Error: Class ‘avia_font_manager’ not found in /home/drisabel/public_html/wp-content/themes/enfold/includes/classes/class-social-media-icons.php:223
    Stack trace:
    #0 /home/drisabel/public_html/wp-content/themes/enfold/includes/classes/class-social-media-icons.php(259): avia_social_media_icons->build_icon(Array)
    #1 /home/drisabel/public_html/wp-content/themes/enfold/includes/classes/class-social-media-icons.php(288): avia_social_media_icons->html()
    #2 /home/drisabel/public_html/wp-content/themes/enfold/includes/helper-main-menu.php(22): avia_social_media_icons(Array, false)
    #3 /home/drisabel/public_html/wp-includes/template.php(812): require(‘/home/drisabel/…’)
    #4 /home/drisabel/public_html/wp-includes/template.php(745): load_template(‘/home/drisabel/…’, false, Array)
    #5 /home/drisabel/public_html/wp-includes/general-template.php(206): locate_template(Array, true, false, Array)
    #6 /home/drisabel/public_html/wp-content/themes/enfold/header.php(275): get_template_part(‘includes/helper’, ‘main-menu’)

    However, the situation has evolved as follows:
    1) The same fatal error (Class ‘avia_font_manager’ not found)
    2) The same file and line (class-social-media-icons.php, line 223)
    3) The same stack trace path (social media icons → helper-main-menu → header.php)
    is now being reproduced on the staging site: https://gg.drisabelbalza.com
    This confirms the issue is not isolated to the live environment, and it persists even after removing the “Child Theme Configurator” plugin.

    Current environment details:
    – WordPress 6.8.3
    – PHP 7.4.33
    – Active theme: Enfold Child (version 1.0) → clean, original folder
    – No custom code related to fonts or social icons

    At this point, I would appreciate your guidance on:
    1) Where exactly avia_font_manager is initialized in Enfold.
    2) Under which conditions this class may fail to load before class-social-media-icons.php executes.
    3) Whether this behavior is known or expected with WordPress 6.8.3 or PHP 7.4
    4) Any recommended temporary workaround to prevent further fatal error emails while the root cause is addressed

    Thank you for your continued assistance — my goal is to resolve this definitively before applying any further changes to the live site.

    Best regards,
    Claudia

    • This reply was modified 5 days, 12 hours ago by carrclaudia.
    • This reply was modified 5 days, 12 hours ago by carrclaudia.
    #1493549

    Hi,

    Thank you for the inquiry.

    Have you tried completely removing the Layer Slider plugin from the theme via Enfold > Layout Builder > Integrated (Bundled) LayerSlider Plugin settings instead of using the deactivate_layerslider hook? If you can provide the login details in the private field, we’ll try to check this further.

    Best regards,
    Ismael

    #1493542

    Hi Rikard, when I extract the download (installation files only), I get an enfold folder. Inside, I find PHP files and several subfolders, but no ZIP file. I’m probably just being dense. Can you help me?

    #1493539

    Hi,

    Also, Enfold is a theme. So if you are trying to install it as a plugin, then it won’t work.

    Best regards,
    Rikard

    #1493538

    Hey Thomas,

    You are using the wrong file. Unzip the package that you are trying to install, then use enfold.zip which will be located in the extracted folder.

    Best regards,
    Rikard

Viewing 30 results - 1 through 30 (of 243,791 total)