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Hi there,
I am having trouble editing my pages with the Avia Layout Builder. All I see is a rotating circle of death… Please help, thank you.
Greetings,
First off, I’d like to thank your team for the upkeep of this wonderful forum! It’s been a lifesaver on several occasions. You guys are rockstars!
Currently, I’m struggling with a seemingly unsolvable issue. After a week-long respite, I began reworking the content (text and pics) on a preexisting page, via the Avia Layout Builder (as I normally do). But, shortly after I began editing, the layout builder started malfunctioning and hasn’t worked properly since. This malfunction prohibits edited content from being saved. It occurs on edits made to both saved templates and newly created content alike. It also occurs on previously created pages and newly created pages, too.
The weird part is, the malfunctions aren’t consistent. Sometimes, when I attempt to change a picture inserted into a Color Section or Column, clicking on the Update button results in the deletion of 85% of the content on the page (i.e. different, unedited Columns and Text Blocks disappear). Other times, I can get away with editing the pictures in a Color Section, but then, after pushing “Update,” I can’t edit the content in a preexisting Text Block. Oddly enough, in some instances, whenever I try to click the “Save” button after editing a Text Block or picture (via the Avia Layout builder), the save button won’t work at all—I actually have to close the editor via the little “X” in the top, right corner, without saving. And sometimes, when I try to click “Save,” not only are the changes unsavable, but Avia’s Visual Editor randomly switches to its Text Editor mode. Again, pushing the “Update” button in any of these situations results in loosing 85% of the page content—be it preexisting or newly created.
Having searched for a fix within this helpful forum, I followed all of the suggestions listed in the following posts: http://kriesi.at/documentation/enfold/my-enfold-layout-builder-is-not-loading-properly/
https://kriesi.at/support/topic/avia-layout-builder-not-saving-content/Here’s a quick outline of all the things I’ve tired (so you don’t have to reread the referenced posts):
—Disabled plugins and Reset browser cache (multiple times)
—Tested “saving error” on multiple browsers (e.g. Chrome, Firefox, & Safari)
—Increased allocated .PHP memory to 128M and then again to 256M
—Downloaded new Enfold Theme via Themeforest account (installed via WP)
—Downloaded new Enfold Theme via Themeforest account (installed via FTP)NOTE: Enfold Theme was (and still is) up to date (3.8)
None of the aforementioned solutions have fixed my Avia Layout Builder “saving issue.” Got any ideas?
Thanks in advance…I am using:
Theme: Enfold
Version: 3.7.1
Installed: enfold
AviaFramework Version: 4.5.3
AviaBuilder Version: 0.9
– – – – – – – – – – –
ChildTheme: Enfold Child
ChildTheme Version: 1.0
ChildTheme Installed: enfold
WP:4.6and everything worked just fine. Yesterday I went live with my page and after that installed Yoast SEO(3.4.2). Now when I try to edit pages with my Administrator account Avia Layout architect is not loading(spinning wheel). Editing posts on the other hand is working fine.
Strangely I tried to add a new admin account and everything works fine with this newly created account.Please look into that. As far as I can tell from this support forum it seems that I am not the only one affected by this problem.
Thanks.
Hello Kriesi and Enfold Support Team,
The Avia Layout Builder suddenly stopped working properly. Whenever I tried editing a page, the builder slightly loads and crashes. Instead of showing the site elements, it shows the home page of my main site on the screen. My site is using the multi-site feature and this is happening on all pages for all created sites.
I tried activating and deactivating plugins and switching between my Enfold theme and Enfold child theme but nothing works.
Thanks,
Jonathan HoNew thread opened from original post here https://kriesi.at/support/topic/pagination-on-blog-page-does-not-work-urgent/page/2/#post-561807 as requested by Ismael.
Pages don’t seem to be working using Product Grid with Portfolio Items. When I click on page 2, it stays on page 1.
I’ve updated to Enfold 3.4.7 and I tried editing the config-templatebuilder/avia-shortcodes/productslider.php file by replacing
$params[‘offset’] = 0;
with
$params[‘offset’] = ( $page – 1 ) * $params[‘items’];
But none of these seem to make any difference.
I’m running Enfold theme just updated to 3.4.7 and WordPress with 4.4
I’ve disabled all plugins except for WP SecurityHad to site up for a year and kept up to date. Everything was working well and when I updated to 3.4.7 and WP 4.4 I experienced significant issues editing current pages and portfolio entries but not posts.
If I try to edit an existing page, there is no content to edit.
I can build a new page with the Avia Builder and preview, then when I go back to edit, the builder and all content is gone. If I select the Default editor there is no content displayed.Again, this is on Pages and Portfolio entries – Posts seem to work fine.
The site displays normally.
I returned to Enfold 3.4.6 and the problem resolved. I’d like to keep up-to-day so please advise.
Thanks.
Hi,
I have searched many posts with this same subject, but I can not find a solution to get it to work again.Avia Layout Builder used to have templates built within, but now the page appears blank when editing. The Builder stopped working after I updated WordPress and Enfold.
I’ve disabled all my plugins,
renamed the plugins folder,
updated Enfold (twice to be sure),
updated WordPress (twice to be sure).Not only does it not work on old pages, but when I try to make new pages, the layout builder clears all content when I hit Publish.
Please help!
In addition to the problems I have reported at https://kriesi.at/support/topic/problems-with-avia-builder-and-widgets/
I do have also an issue with Layerslider after the update to the latest version of Enfold and WP 3.2.2.
My Layesliders on the various pages are working fine – see http://wijkbus.nl/wijkbus-rotterdam/wijkbus-delfshaven-rotterdam/
However, the layer slider that is on my home page and that is build from dynamic content (posts) is not working anymore.
Not on the page and also not as preview in the Layerslider editing mode.This was working fine just before the update.
Any suggestions to find the root cause of this?
*EDIT 8/17/15 8:12PM CT*
Looking into memory caching issues on the server to rule that out, working with the hosting team. Will update the thread.
Hey guys,
I have purchased several copies of Enfold for websites I build and it’s stopped working on one of my sites which is my main site.
Here’s the issue:
– When I edit pages I can’t see the advanced layout builder content. I can see the advanced layout builder on posts.
– Clicking the advanced layout builder button does nothing when editing pages.
– Clicking the “screen views” option does nothing when editing pages.
– I cannot view the Enfold theme panel within WordPress to adjust any theme settings. It is blank with a little “view all options” link that does nothing but expand a blank window.Here’s what I’ve tried:
– Fresh install of the Enfold theme
– Fresh install of WordPress core files (excluding /wp-content, wp-config.php)
– Clearing cache
– Disabling all plugins
– Renaming plugins folder temporarily
– Using a different theme. When editing pages, the advanced layout html is carried over to the default text editing window but it’s all white. I have to highlight it to read it. Clicking “Text” or “Visual” tabs do nothing in the content window.I have done nothing to the site in several weeks. This is my personal site for my business. All other Enfold builds I have are functioning normally including ones hosted on my server (Siteground).
I can get you login access.
Any thoughts?
I updated to WP 4.2.1 recently, running 3.1.3 version of Enfold.
Previously editing pages with the Avia editor was working. Initially everything was working correctly although it was taking 20+ seconds for the Avia editor to load.
now all I get is the spinning waiting icon waiting for the editor to load. Error showing in the console
Uncaught TypeError: editor.getScrollInfo is not a function
(anonymous function) @ posts-jquery.js?ver=1.2.5.1:177
m.event.dispatch @ jquery.js?ver=1.11.2:3
m.event.add.r.handle @ jquery.js?ver=1.11.2:3
m.event.trigger @ jquery.js?ver=1.11.2:3
e.event.trigger @ jquery-migrate.min.js?ver=1.2.1:2
(anonymous function) @ jquery.js?ver=1.11.2:3
m.extend.each @ jquery.js?ver=1.11.2:2
m.fn.m.each @ jquery.js?ver=1.11.2:2
m.fn.extend.trigger @ jquery.js?ver=1.11.2:3
$.AviaBuilder.convertTextToInterface.$.ajax.success @ avia-builder.js?ver=0.8:895
m.Callbacks.j @ jquery.js?ver=1.11.2:2
m.Callbacks.k.fireWith @ jquery.js?ver=1.11.2:2
x @ jquery.js?ver=1.11.2:4
m.ajaxTransport.send.b @ jquery.js?ver=1.11.2:4Previously support told me to comment out line #289 (new avia_tinyMCE_button($tiny);) in the /config-templatebuilder/avia-template-builder/php/template-builder.class.php file to correct an previous issue. I tried both ways 1 being commented out and 2nd un-commented, but neither change the behavior when editing a page.
also was told to add this wp-config.php – add (define(‘CONCATENATE_SCRIPTS’, false );)
Please advise
Topic: Avia Layout builder trouble
When I open any page for editing it has just a spinning wheel in the middle ofthe Avia Layout builder page and when I click default editor it does nothing. I am using full slider on each page. All pages are working fine , but I can not edit them or create new ones.
I am Running WP 4.1.1 Czech and all other plugins updated to latest version. I have switched off the czech language plugin, Woocommerce and others but the result is the same… Any workaround to make it running again? By the way in Layerslider WP it says that I have version 5.1.1. installed but the current is 5.3.2 – How to update this
Thank you
MartinTopic: Layout Builder Issue
Good Afternoon,
My layout is not working properly. I cannot access any pages or portfolio in respect to editing.
Best,
-Ben
This has been a really great theme!
I just installed the latest theme update and am glad I kept a backup of the older release. I have been browsing the forums for an answer to my regarding why images site-wide (inserted using the editor) are now displaying incorrectly. It looks like the theme makers have decided to override the WP resize tool feature. Now any image inserted in the editor is displaying 100% of the parent container width. While I understand and appreciate that this was an effort to increase responsiveness, for some it can create more problems than it solves. The related thread I was reading is located here:
https://kriesi.at/support/topic/image-function-still-not-working-correctly/
I would have responded to this thread, however it has been closed. I just want to mention that this was the first thread I’ve encountered where the solution was less than desirable. I know this is not the norm (the solutions offered here are usually exceedingly helpful, positive and prompt). I thought I’d try to shed some new light on why the answers provided may feel unsatisfactory for some:
– Not being able to use a new feature of the latest WP 3.9 seems counter-intuitive.
– This may confuse users when they try to help themselves using the WordPress guides/codex, since everywhere they read will tell them how this feature should work (the first thing I did was go to the WordPress support site and RTFM to see what was up).
– The fix (although minor for an experienced user) requires a core edit that will be wiped out on the next theme update. This might be easy for me, but not for a client. It means I’m going to get a few calls to fix things that I’d rather not have to fix since I encourage clients and friends to purchase this theme.
– Being required to upload multiple copies of the same image (just to increase or decrease the image size by 10-50 pixels in my client’s case) is neither efficient nor convenient. Yes, users should ideally use images at the correct size whenever possible. However, expecting everyone should know how to use an image editor is not realistic. Expecting them to be able to mass edit and re-upload is also not realistic.
– There are plenty of reasons to not use the enfold layout builder image insert (such as the axillary fields/tabs provided on Woocommerce product pages where the layout builder is not available). Graphics inserted here can added up to thousands of images on a single e-commerce site suddenly not working correctly (this will be the case on one of my client sites if he chooses to update). Re-sizing all of these images and re-uploading and re-inserting is not a feasible option for him. Neither is editing the core to have it wiped out next update resulting in frustrated calls to the person who recommended this theme to them (me). Editing 2000+ product pages to assign a css style to re-size each image (slightly) as needed is also unfeasible.
– WordPress changed/modified the WP resize tool for a reason, because users wanted this to be an easy to use feature.
Anyway, I do very much appreciate all of the hard work that went into this theme. I don’t like to complain about any feature. I usually just open the child/custom CSS in Dreamweaver and make quick edits there, but it won’t work persistently in this case so I thought I’d post my feedback here.
Can you please consider making this an option that can be turned on/off so users can use the new feature provided in WP without making core edits?
Thanks,
Crys :)
