Viewing 9 posts - 1 through 9 (of 9 total)
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  • #708013

    Greetings,

    First off, I’d like to thank your team for the upkeep of this wonderful forum! It’s been a lifesaver on several occasions. You guys are rockstars!

    Currently, I’m struggling with a seemingly unsolvable issue. After a week-long respite, I began reworking the content (text and pics) on a preexisting page, via the Avia Layout Builder (as I normally do). But, shortly after I began editing, the layout builder started malfunctioning and hasn’t worked properly since. This malfunction prohibits edited content from being saved. It occurs on edits made to both saved templates and newly created content alike. It also occurs on previously created pages and newly created pages, too.

    The weird part is, the malfunctions aren’t consistent. Sometimes, when I attempt to change a picture inserted into a Color Section or Column, clicking on the Update button results in the deletion of 85% of the content on the page (i.e. different, unedited Columns and Text Blocks disappear). Other times, I can get away with editing the pictures in a Color Section, but then, after pushing “Update,” I can’t edit the content in a preexisting Text Block. Oddly enough, in some instances, whenever I try to click the “Save” button after editing a Text Block or picture (via the Avia Layout builder), the save button won’t work at all—I actually have to close the editor via the little “X” in the top, right corner, without saving. And sometimes, when I try to click “Save,” not only are the changes unsavable, but Avia’s Visual Editor randomly switches to its Text Editor mode. Again, pushing the “Update” button in any of these situations results in loosing 85% of the page content—be it preexisting or newly created.

    Having searched for a fix within this helpful forum, I followed all of the suggestions listed in the following posts: http://kriesi.at/documentation/enfold/my-enfold-layout-builder-is-not-loading-properly/
    https://kriesi.at/support/topic/avia-layout-builder-not-saving-content/

    Here’s a quick outline of all the things I’ve tired (so you don’t have to reread the referenced posts):
    —Disabled plugins and Reset browser cache (multiple times)
    —Tested “saving error” on multiple browsers (e.g. Chrome, Firefox, & Safari)
    —Increased allocated .PHP memory to 128M and then again to 256M
    —Downloaded new Enfold Theme via Themeforest account (installed via WP)
    —Downloaded new Enfold Theme via Themeforest account (installed via FTP)

    NOTE: Enfold Theme was (and still is) up to date (3.8)

    None of the aforementioned solutions have fixed my Avia Layout Builder “saving issue.” Got any ideas?
    Thanks in advance…

    #708070

    Hey BornAgainVirgo,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    We might also need ftp access to check this out.

    Best regards,
    Nikko

    #708202

    _

    #708692

    Hi, Nikko…
    Did you receive the credentials I sent in my previous message?

    #708934

    Hi!

    Sorry I missed this thread. I tried to check using the login details but it doesn’t seem to work, please check.

    Best regards,
    Nikko

    #739377

    As I see, this is recurrent topic, a lot of people complains. I’m having the same issues, I can’t save changes, all plugins deactivated, theme is fresh installed. Any ideas? is it a theme bug? Never happened until now, I used Enfold in a few websites and never happened, but now it is impossible to save any change in the editor.
    Thank you

    #740988

    Hi @joanfg,

    Sorry for the late reply. I’m not sure if you can call it a bug, though most people will call anything which doesn’t work as they wish a bug. The problem in 99% of the cases where the builder does not save or deletes a portion of the content is because of open markup users has added. For instance, if you select to display bold text at some point and forget to close it, it will probably break the layout from that point down. Example of markup closed properly:

    <strong>Bold text closed properly</strong>

    Best regards,
    Rikard

    #835079

    (sorry for the late reply…just saw the response)
    (maybe it will help someone else?)

    Yes, Rikard, you were totally correct.
    This solved the issue.

    Thank you.

    #835135

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    Best regards,
    Mike

Viewing 9 posts - 1 through 9 (of 9 total)
  • The topic ‘Avia Layout Builder Won't Save Edited Content’ is closed to new replies.