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Viewing 30 posts - 25,291 through 25,320 (of 82,620 total)
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  • in reply to: Lightbox images disappear – mobile only #733431

    Hi Michael!

    Please add following code to Quick CSS field in Enfold theme options > General Styling tab

    .mfp-img {
        -webkit-animation: none !important;
        animation: none !important;
    }

    We will include the fix in upcoming Enfold update :)

    Cheers!
    Yigit

    Hi!

    Great! Glad you figured it out :)
    For future reference, you can add following code to functions.php file in Appearance > Editor to remove session error

    add_theme_support('avia_no_session_support');

    Regards,
    Yigit

    in reply to: Adding Google fonts in Enfold #733404

    Hey!

    I did the same on your site as well. Please review your website

    Regards,
    Yigit

    in reply to: Translation #733400

    Hey Guilherme,

    Can you please post FTP and WP admin logins here privately?

    Best regards,
    Yigit

    in reply to: Google map #733399

    Hi,

    Google Maps API key was missing in Enfold theme options. I inserted it however it still did not help. Can you please try de-activating all active plugins?

    Best regards,
    Yigit

    in reply to: breadcrumb add back button #733398

    Hey!

    We would be glad to help you with this customization, but at the moment there is no easy way to do this by using a small custom code snippet, so I am afraid its out of the scope of our support.

    But please feel free to request such feature at our feature request system: https://kriesi.at/support/enfold-feature-requests/

    This system allows us to keep track of user suggestions and lets you vote on the feature you would like to see the most. I am afraid though there is no guarantee that a feature will get implemented. If that’s something you really need you can always try to hire a developer for the task :)

    Best regards,
    Yigit

    in reply to: Remove product category page-title #733397

    Hi,

    Please add following code to Functions.php file in Appearance > Editor

    add_filter('avf_title_args', 'avia_remove_h1_hidden_title', 10, 2);
    function avia_remove_h1_hidden_title($args,$id)
    {
        $header_settings = avia_header_setting();
        if($header_settings['header_title_bar'] == 'breadcrumbs_only')
        {
            $args['html'] = "<div class='{class} title_container'><div class='container'>{additions}</div></div>";
        }
    
        return $args;
    }

    and set to display breadcrumbs only. It will remove empty H1 tag :)

    Best regards,
    Yigit

    in reply to: Masonry gallery image cropping #733395

    Hey!

    Can you please post a link to your page where we can see the issue?

    Best regards,
    Yigit

    in reply to: Enfold TinyMCE Link problem #733391

    Hi,

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
    If that does not help, please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Yigit

    in reply to: Open a ticket on support #733390

    Hey!

    Please refer to my post here – https://kriesi.at/support/topic/search-icon-on-mobile-devices/#post-589759

    Regards,
    Yigit

    in reply to: How to increase social icon size? #733328

    Hi!

    You are welcome!

    For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
    For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

    Cheers!
    Yigit

    in reply to: Update does not work #733326

    Hey Erich,

    Please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.

    If it does not help, I am afraid you might need to update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Unfortunately not all Server environments are able to make use of the auto update feature provided by ThemeForest :/

    Best regards,
    Yigit

    in reply to: How to increase social icon size? #733314

    Hi d2xz!

    Please add following code to Quick CSS in Enfold theme options under General Styling tab

    #top .social_bookmarks li a {
        font-size: 20px;
    }

    Cheers!
    Yigit

    Hi,

    Sorry for the late reply!
    I have reviewed the ticket and checked your website on my iphone and computer and menu currently seems to work totally fine. I attached screenshots in private content field below.
    Could you please let us know if you are still having issues?

    Best regards,
    Yigit

    in reply to: Changing "all" category word #733309

    Hey!

    Please add following code to Functions.php file

    add_filter('avf_portfolio_sort_first_label','new_first_label');
    function new_first_label() {
    $lang = pll_current_language('locale');
    
    switch ($lang) {
    case 'en_GB':
    $first_item_name = "New All Text in en_GB";
    break;
    case 'sr_RS':
    $first_item_name = "New All Text in sr_RS";
    break;
    }
    return $first_item_name;
    }

    Best regards,
    Yigit

    in reply to: Access support forum #733305

    Hi Althea!

    You can login on ThemeForest with the account you purchased Enfold and go to Downloads tab to find your purchase code – http://kriesi.at/wp-content/uploads/2013/09/registration_steps.jpg
    Sorry but we only provide support to our registered users. You can try contacting your hosting provider and ask if they have a recent backup

    Cheers!
    Yigit

    in reply to: Masonry Gallery for Pages #733294

    Hey!

    Thanks Charlotte! You too :)

    Regards,
    Yigit

    in reply to: API KEY #733278

    Hey!

    You are welcome! Let us know if you have any other questions :)

    Best regards,
    Yigit

    in reply to: API KEY #733276

    Hi!

    Yes, it is only visible to you and us, moderators :)

    Regards,
    Yigit

    in reply to: API KEY #733268

    Hey Greg Coutu!

    I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

    The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

    If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
    However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

    Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

    I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

    Sorry for that!

    Best regards,
    Yigit

    in reply to: Content #733267

    Hi Althea!

    Can you please register to our support forum here – https://kriesi.at/support/register/ and then start a new thread under Enfold sub forum and attach temporary admin logins in private content field?

    Regards,
    Yigit

    in reply to: website content #733258

    Hey Regina!

    Thank you for contacting us!

    We sell premium WordPress themes, provide support for our themes.

    Currently Enfold theme is the most popular, powerful, flexible and user friendly theme we have ever created therefore we would recommend you that one.
    Enfold is fully compatible with WPML. You can easily turn site into a multilingual one.

    You can import one of Enfold demos with a single click in Enfold theme options > Demo Import within a few minutes and start working on your website right away.

    Enfold uses Advanced Layout Builder ( please go to – http://kriesi.at/documentation/enfold/videos/ and check out “Intro to the Advanced Layout Editor” video to see how it works. Currently there are many more elements on ALB and we are adding new ones with major updates).

    Enfold is $60 on ThemeForest and comes with a 6 month support, you can extend it to a year. After purchasing Enfold, you can register to our support forum – https://kriesi.at/support/register/ and start a new thread whenever you have a question or an issue and we will gladly try to help you.

    Let us know if you have any other questions :)

    Regards,
    Yigit

    in reply to: Background on page load #733255

    Hi!

    You are welcome! Let us know if you have any other questions or issues!

    Best regards,
    Yigit

    Hey!

    I changed the code to following one

    
    .special_amp { color: inherit!important; }

    Please review your website now

    Cheers!
    Yigit

    in reply to: Changing "all" category word #733250

    Hi!

    Can you please post a link to your page and elaborate on the changes you would like to make?

    Cheers!
    Yigit

    in reply to: Localisation doesn't work #733249

    Hey!

    Can we try de-activating all active plugins for testing purposes?

    Cheers!
    Yigit

    in reply to: Registration #733240

    Hey Rainer!

    Thank you for contacting us!

    You can register to our forum using your purchase code here – https://kriesi.at/support/register/ then you can start a new thread under Enfold sub forum whenever you have a question or an issue :)

    Let us know if you have any other questions

    Best regards,
    Yigit

    in reply to: Image Overlay Problem in sidebar #733237

    Hi,

    Seems like a plugin you are using is causing the issue. I see that you have removed image overlays. If you would like to look further into it, please de-activate all active plugins and check if that helps.

    Best regards,
    Yigit

    in reply to: Website hosting #733231

    Hi!

    Not at all! We are always happy to help :)
    Let us know if you have any other questions!

    Cheers!
    Yigit

    in reply to: Problems after update #733230

    Hi,

    Sorry for the late reply!
    I checked your website but cannot see any issues. Have you figured it out already?
    If not, can you please post screenshots and show? You can upload your screenshots on imgur.com or Dropbox public folder and post the links here.

    Best regards,
    Yigit

Viewing 30 posts - 25,291 through 25,320 (of 82,620 total)