Page 840 – Support | Kriesi.at – Premium WordPress Themes

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January 17, 2017 at 5:38 pm in reply to: Enfold portfolio images bunching on load #734854

Yigit
Keymaster

Hey!

Are you using WP Rocket? A user had similar issues using WP Rocket.
If that too does not help, please create a temporary admin login and post it here privately.

Regards,
Yigit

January 17, 2017 at 5:36 pm in reply to: Icon font only works on Chrome #734852

Yigit
Keymaster

Hi!

I attached screenshots from Safari and Firefox into private content field below

Best regards,
Yigit

January 17, 2017 at 5:35 pm in reply to: Loading time of animated elements #734848

Yigit
Keymaster

Hey!

Please go to WP Rocket settings and try adjusting them. Please try disabling to minify CSS and JS files and check if that helps. You can also contact their support team. They should have better insights on what could be causing the issue

Best regards,
Yigit

January 17, 2017 at 5:32 pm in reply to: Icon font only works on Chrome #734845

Yigit
Keymaster

Hi!

They show up fine on my end however you can try referring to this post – http://kriesi.at/documentation/enfold/enable-cors/

Regards,
Yigit

January 17, 2017 at 5:31 pm in reply to: Negative margins on columns on mobile device #734842

Yigit
Keymaster

Hey!

Can you please post the link to your page and a screenshot showing the issue?
You can upload your screenshots on imgur.com or Dropbox public folder and post the links here.

Regards,
Yigit

January 17, 2017 at 5:30 pm in reply to: I cannot add links in the avia layout builder #734839

Yigit
Keymaster

Hi!

Please contact your hosting provider and ask them to downgrade PHP version from 7.1 to 7.0.x.
We will include the fix in upcoming Enfold update

Regards,
Yigit

January 17, 2017 at 5:19 pm in reply to: Editor keeps on loading, not working #734828
Yigit
Keymaster
Hey!

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
Yigit
January 17, 2017 at 5:18 pm in reply to: Add an arrow to the menu #734826
Yigit
Keymaster
Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
```
span.avia-sub-menu-fx:after {
    content: '';
    height: 10px;
    width: 10px;
    display: block;
    margin: auto;
    background: red;
    -ms-transform: rotate(45deg);
    -webkit-transform: rotate(45deg);
    transform: rotate(45deg);
    top: -5px;
    position: relative;
}
```
then add following code to Functions.php file in Appearance > Editor
```
function av_submenu_arrow(){
?>
 <script>
jQuery(window).load(function(){
jQuery('<span class="avia-sub-menu-fx"></span>').prependTo('.av-main-nav > li > ul')
});
 </script>
<?php
}
add_action('wp_footer', 'av_submenu_arrow');
```
Best regards,
Yigit
January 17, 2017 at 5:05 pm in reply to: Font size of single product page #734820
Yigit
Keymaster
Hi!

You can add the code to custom.css file inside enfold/css folder as well but when you update the theme, that file will be overwritten. Therefore, it is better if you place it in Quick CSS field in Enfold theme options under General Styling tab.

Please add following code to Quick CSS as well
```
@media only screen and (max-width: 480px) {
.products .product h3, .products .product h4, .products .product h5, .products .product h6 {
    font-size: 12px;
}}
```
Cheers!
Yigit
January 17, 2017 at 5:03 pm in reply to: Loading time of animated elements #734816

Yigit
Keymaster

Hi!

Can you please try de-activating all active plugins and check if that helps?
WP login credentials did not work for me unfortunately.

Regards,
Yigit

January 17, 2017 at 5:02 pm in reply to: Menu questions #734814

Yigit
Keymaster

Hey!

Not at all! Let us know if you have any other questions :)

Best regards,
Yigit

January 17, 2017 at 5:01 pm in reply to: Quick CSS issue #734813

Yigit
Keymaster

Hi!

There were some CSS errors in your Quick CSS. I fixed them. Can you please review your website now .

Regards,
Yigit

January 17, 2017 at 4:55 pm in reply to: Problem after update to 3.8 #734810

Yigit
Keymaster

Hey!

1- It shows “Rooms to let” on my end at the moment. What exactly would you like to show? We might need WP and FTP logins to look further into the issue. Please post them in private content field if you do not mind.
2- Great!

Cheers!
Yigit

January 17, 2017 at 4:50 pm in reply to: Menu questions #734805

Yigit
Keymaster

Hey Charlotte! :)

Please go to Appearance > Menus and add a new Custom Link with # for URL and “Travel Tips” as navigation label and place your sub menu items under it. Main menu will not be clickable and will display submenu items on hover.

If that is not what you meant, please elaborate. If you can post screenshots, that would help as well.

Regards,
Yigit

January 17, 2017 at 4:47 pm in reply to: Negative margins on columns on mobile device #734803
Yigit
Keymaster
Hey!

Please enable the custom css class field: http://kriesi.at/documentation/enfold/turn-on-custom-css-field-for-all-alb-elements/ and then edit your column elements which have negative top margins and give them a custom CSS class and then add following code to Quick CSS in Enfold theme options under General Styling tab
```
@media only screen and (max-width: 767px) { 
.your-custom-class { margin-top: 0!important; }}
```
Best regards,
Yigit
January 17, 2017 at 4:45 pm in reply to: Loading time of animated elements #734800

Yigit
Keymaster

Hi!

It seems like you have applied the changes correctly and shortcodes.js file from your child theme is being loaded. I checked example pages in your initial post and i cannot see the issue any more. Please flush browser cache and refresh your page a few times – http://wiki.scratch.mit.edu/wiki/Hard_Refresh

If you still experience the issues. Please elaborate, so we can make sure that we are on the same page :)

Regards,
Yigit

January 17, 2017 at 4:38 pm in reply to: Slider with Facebook feed to the side #734794

Yigit
Keymaster

Hi!

Please consider using Easy Slider instead and consider using this plugin – https://wordpress.org/plugins/custom-facebook-feed/

Best regards,
Yigit

January 17, 2017 at 4:37 pm in reply to: problem with pictures after update #734791

Yigit
Keymaster

Hey!

You are welcome!

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

Cheers!
Yigit

January 17, 2017 at 4:27 pm in reply to: Loading time of animated elements #734786

Yigit
Keymaster

Hi!

Can you please post FTP logins here privately as well?

Best regards,
Yigit

January 17, 2017 at 4:26 pm in reply to: problem with pictures after update #734784
Yigit
Keymaster
Hi!

Please add following code to Quick CSS in Enfold theme options under General Styling tab
```
.mfp-img {
    -webkit-animation: none !important;
    animation: none !important;
}
```
We will include the fix in upcoming Enfold update :)

Best regards,
Yigit
January 17, 2017 at 4:25 pm in reply to: Remove product category page-title #734783

Yigit
Keymaster

Hi,

I am sorry but i cannot find the text you would like to remove on your example pages. Maybe because you removed it already. However, we would recommend moving your changes into your child theme as well :)

Best regards,
Yigit

January 17, 2017 at 4:17 pm in reply to: Font size of single product page #734776
Yigit
Keymaster
Hi,

1- Please refer to this post – https://docs.woocommerce.com/document/editing-product-data-tabs/ to add a new tab
2- Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
```
@media only screen and (max-width: 480px) {
div .products .product {
    width: 50%!important;
}}
```
Best regards,
Yigit
January 17, 2017 at 4:11 pm in reply to: Picture Action in my galery is lost #734773
Yigit
Keymaster
Hi,

Please remove following custom CSS code
```
.avia-tooltip {
    display: none !important;
}
```
January 17, 2017 at 4:08 pm in reply to: Ajax Portfolio Slideshow Transition to fade instead of slide #734772

Yigit
Keymaster

Hi,

I am getting server not found error. Can you please check the credentials once again?

Best regards,
Yigit

January 17, 2017 at 4:05 pm in reply to: Add woocommerce SKU to search #734768

Yigit
Keymaster

Hi!

Not at all!
I am marking this thread as resolved for now. Let us know if you have any other questions or issues :)

Cheers!
Yigit

January 17, 2017 at 4:04 pm in reply to: Settings slider articles #734767

Yigit
Keymaster

Hi,

Please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.

If it does not help, I am afraid you might need to update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/

Unfortunately not all Server environments are able to make use of the auto update feature provided by ThemeForest :/

Best regards,
Yigit

January 17, 2017 at 4:04 pm in reply to: Fil d'ariane – Breadcrumb Trail (?) #734766
Yigit
Keymaster
Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
```
span.trail-before {
    display: none!important;
}
```
Then please add following code to Functions.php file in Appearance > Editor
```
add_filter( 'avia_breadcrumbs_args', 'avia_breadcrumbs_args_mod_rb', 10, 1 );
function avia_breadcrumbs_args_mod_rb( $args ) {
if(is_single()){
	$args['show_posts_page'] = false;
	}
	return $args;
}
```
Best regards,
Yigit
January 17, 2017 at 3:51 pm in reply to: Add woocommerce SKU to search #734762

Yigit
Keymaster

Hi,

I am not sure if this plugin would work but you can try one similar to this one – https://wordpress.org/plugins/search-by-sku-for-woocommerce/
Also, please feel free to contact WooCommerce team :)

Best regards,
Yigit

January 17, 2017 at 3:46 pm in reply to: Settings articles #734758

Yigit
Keymaster

Hi!

If it is resolved, then screenshots are not needed :)
Let us know if you have any other questions or issues!

Best regards,
Yigit

January 17, 2017 at 3:44 pm in reply to: Menu overlapps logo #734757

Yigit
Keymaster

Hi jumamedia!

Please refer to this post – http://kriesi.at/documentation/enfold/menu-overlaps-logo-on-tablets/ and if that does not help, please see – http://kriesi.at/documentation/enfold/switching-to-mobile-menu-on-higher-resolutions/

Best regards,
Yigit
Author

Posts

Viewing 30 posts - 25,171 through 25,200 (of 82,620 total)

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