Hi!

Developer might have commented in the code, to make it easier for you or for other developers to locate the changes made :)

Let us know if you have any other questions or issues

Best regards,
Yigit

Hey satucker,

I replied you here – https://kriesi.at/support/topic/hidden-text-on-mobile/#post-741932
Let us continue there :)

Best regards,
Yigit

Hey Cam!

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Regards,
Yigit

Hey!

You can refer to this post – http://kriesi.at/documentation/enfold/turn-on-custom-css-field-for-all-alb-elements/ and learn more about custom CSS field for ALB elements.
Enabling custom CSS field simply enables you to target certain elements. Developer must have used this feature to target elements. You can simply find those elements and check their custom CSS class and then search that custom class in your CSS code to find the changes they have made

Best regards,
Yigit

Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

.av_minimal_header #menu-item-shop .dropdown_widget {
    height: 335px;
    overflow: hidden;
    overflow-y: scroll;
}

Best regards,
Yigit

Hi,

I tried resizing browser window and could not notice any issues. Have you figured it out already?
If not, can you please post a screenshot and show the issue? You can upload your screenshots on imgur.com or Dropbox public folder and post the links here

Best regards,
Yigit

Hey!

Please enable the custom css class field: http://kriesi.at/documentation/enfold/turn-on-custom-css-field-for-all-alb-elements/ and then edit your text block element and give it a custom CSS class (“my-custom-class” in example below) and then add following code to Quick CSS in Enfold theme options under General Styling tab

.my-custom-class a { display: inline!important; }

Best regards,
Yigit

Hey nordtheme,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

.mfp-img {
    -webkit-animation: none !important;
    animation: none !important;
}

Our devs fixed the issue and will include in upcoming Enfold update within 2 weeks

Best regards,
Yigit

Hi,

Sure! We will keep the thread open and wait to hear from you.

Best regards,
Yigit

Hey!

You are welcome!

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

Best regards,
Yigit

Hi!

Please contact your hosting provider and ask them to downgrade PHP version from 7.1.x to 7.0.x.
Enfold is currently not fully compatible with PHP7.1.x however upcoming Enfold update will bring up the compatibility. It is planned to be released within 2 weeks

Regards,
Yigit

Hi Stuart,

Please update the theme via FTP and overwrite all files – kriesi.at/documentation/enfold/updating-your-theme-files/
That would fix the any issues you are currently having.

Cheers!
Yigit

Hi,

I added whitespace element to the bottom of your page. Please review your website now

Best regards,
Yigit

Hey!

You are welcome!

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

Best regards,
Yigit

Hey Ben!

Thanks for contacting us and sorry to hear that you are having issues.

Due to our agreement with Envato, we are not allowed to sell/distribute themes directly and since download and purchase processes are managed by Envato, it would be the best if you contacted them – https://help.market.envato.com/hc/en-us/requests/new

Let us know if you have any other questions!

Regards,
Yigit